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Making the Economic Case for Relationship Management Programs Professional Membership Required

Most outsourcing service providers are faced with a fierce competitive environment. From an economic perspective, the ability to succeed hinges on at least three factors: the ability to close new business, to acquire incremental business, and to minimize attrition. The combined impact of these relationship management efforts could reasonably improve profitability by 1 to 2 percent.

Moving the Lead Through the Sales Process Free Associate Membership Required

Considering the organizational commitment and change required, you can understand why buyers must have a clear sense of business value before they make a decision. This requires a systematic approach for selling to executives and demonstrating how your outsourcing services create value.

Governance – The Secret Sauce for Success In Outsourcing Free Associate Membership Required

Although the best time to plan for governance is during the strategy formulation stage, most companies wait until after implementation, when a problem arises, to address governance. But governance is not just about setting up formal reviews and periodic status reports; it is the act of managing the outsourcing engagement, and deals with processes that create success in the new relationship.

Going Global - And Beyond: Building a Shared Service Strategy into Competitve Advantage Professional Membership Required

P&G's creation of global shared services center and using outsourcing to leverage it.

Maximizing the Value of Supplier Relationships Free Associate Membership Required


The Making of a Mega-Deal - Multi Process BPO Professional Membership Required


Mortgage Process Outsourcing Report: A Tool to Ensure Profitability and Efficiencies in Troubled Times Professional Membership Required


Podcast: Latin America as the Next India Professional Membership Required


Mail Services: Strategies to Overcome Today's Challenges Professional Membership Required


IAOP Remediation & Renegotiation Professional Membership Required


What Issues in Your Outsourcing Contract Need Updates or Amendments? Free Associate Membership Required


Remediating Troubled Outsourcing Relationships Professional Membership Required


South Africa as an Outsourcing Destination Professional Membership Required


South Africa - FAO Offshoring Professional Membership Required


Outsourcing to South Africa: CarPhone Case Study Free Associate Membership Required


Wiltshire to Woodmead - Virgin Mobile Case Study Free Associate Membership Required


The 2007 Global Outsourcing 100 Public Article


The Maturity Curve of Testing Services Professional Membership Required

In the product development life cycle, the quality of a product is measured and ensured through testing. Testing is a very critical phase in the product development life cycle, ensuring the future of its release in the market. This paper examines the way testing practice organically matures in an organization. An understanding of the natural growth helps an organization baseline understand its current status.

Why Outsource, Why Not: A Realistic View of Both Sides of the Story Professional Membership Required


Data Security - Outsourcing Trends Free Associate Membership Required


What Telecoms in Europe and North America Think is Most Important When Considering Managed Services Professional Membership Required


Impact of Economy on Outsourcing Free Associate Membership Required

Despite Washington’s denial of the “R” word, clearly the economy is in a negative growth situation. What does this mean for outsourcing?

Human Capital and Outsourcing: Economic Changes Heighten Human Resource Priorities Professional Membership Required

Economic challenges heighten the focus on trained professionals and established processes to ensure successful outsourcing relationships.

The Outsourcing Professional - Career Mapping Professional Membership Required

IAOP's Career Mapping Initiative (developed in association with neoIT and DNL Global) will, among other things, enable individuals and organizations to assess the key skills required for success as an outsourcing professional.

China BPO Market Public Article


Operationalizing Sourcing Governance: Making Governance Real Free Associate Membership Required


Contract Management Free Associate Membership Required


The Next Generation of Outsourcing: Smartsourcing Public Article


IT Security and IP Protection Professional Membership Required


Source Code China - The New Hub of IT Outsourcing Professional Membership Required


An Appropriate Training System - A Prerequisite for China's Profession Process of Outsourcing Services Free Associate Membership Required


Navigating the U.S. Outsourcing Market Over the Next 12 Months Professional Membership Required

As presented at the IAOP Beijing Chapter Launch on June 17, 2008, Michael Corbett of IAOP discusses navigation of the U.S. outsourcing market over the next 12 months.

Outsourcing During an Economic Downturn: Panacea or Placebo? Public Article


2009 IAOP Salary Survey Results Professional Membership Required

From August through October 2008, the International Association of Outsourcing Professionals (IAOP), in conjunction with the Human Capital Institute (HCI), conducted a series of surveys designed to understand the number and compensation levels for outsourcing professionals working in organizations around the world.

Outsourcing professionals are those individuals whose primary job responsibilities involve the design, implementation, and management of outsourcing relationships, whether they do this as a customer (buyer), provider (vendor), or advisor (consultant, attorney, analyst, etc.) The participants fairly represent these segments of the industry.

The 2010 Global Outsourcing 100: Outsourcing Strikes Back Public Article

Find out which firms were judged as the world’s best outsourcing service providers and advisors globally. Relative rankings, selection process details and company strengths are featured in a special advertising section produced by IAOP in the Fortune 500 issue of FORTUNE® magazine. Companies were judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities. Also read “Outsourcing Strikes Back” and find out how after a lull in the action, business and innovation are on the rise. This fantastic article explores five key trends: 1) The Focus on Managing Cost, 2) New Centers of Excellence Emerge, 3) A Paradigm Shift in Technology, 4) Corporate Stewardship is Key, and 5) Seismic Shifts in Government Policy

The Pursuit of Being the World’s Best Public Article

Hundreds of companies from around the globe with teams of employees submitting thousands of pages of data to nine judges who spend countless hours over six months to rank the world’s best 100 outsourcing service providers and 20 advisor firms, and create more than 80 diverse sublists. That’s some of what goes on behind the scenes to get to the moment of truth every spring when the final results of the Global Outsourcing 100 are released by the International Association of Outsourcing Professionals.

The Power-Link Between Innovation and the Globalization of Talent Free Associate Membership Required


Outsourcing Strategy Public Article

Strategy is all about setting the company's vision, objectives, criteria and process for making sound outsourcing decisions.

Click here to learn typical strategy issues and OAI's solutions for this critical stage.


Outsourcing Implementation Public Article

Implementation is the successful execution of a company's outsourcing strategy through effective planning, vendor selection, metric setting, negotiation, contracting and transitioning.

Click here to learn typical implementation issues and OAI's solutions for this important stage.


Outsourcing Management Public Article

Management ensures that the expected benefits of the outsourcing relationship continues to be realized through effective oversight processes, leadership and an unswerving focus on continuous improvement.

Click here to learn typical management issues and OAI's solutions for this ongoing stage.


Outsourcing Strategy Client Engagements Public Article

  • Helped global financial services firm create internal outsourcing center of excellence.
  • Assessed and reorganized, through outsourcing, the information technology department of a major U.S. university.

Outsourcing Implementation Client Engagements Public Article

  • Designed information technology contract and relationship structure for top U.K. property management firm.
  • Helped major U.S. health care system develop request for proposal for innovative medical engineering outsourcing relationship.
  • Evaluated provider proposals for application services outsourcing for a fast-growing biopharmaceutical

Outsourcing Management Client Engagements Public Article

  • Trained professional association on balanced scorecard development techniques.
  • Helped major not-for-profit dramatically increase value from outsourced help desk services.
  • Salvaged troubled food services contract at large health care system.

Sample Provider Engagements Public Article

  • Improved client satisfaction and expanded revenue opportunities for top customers at a financial services provider.
  • Developed leading-edge relationship management system for top consulting firm.
  • Trained outsourcing relationship managers at a major North American corporation.

Outsourcing Resources Public Article


Outsourcing Advisors International Public Article

From strategy to management, Outsourcing Advisors International helps today’s executives transform their organization through outsourcing. Make the right outsourcing decisions, realize immediate and sustained benefits and achieve relationship management excellence, throughout the outsourcing lifecycle.

Outsourcing Advisors International Public Article

From strategy to management, Outsourcing Advisors International helps today’s executives transform their organization through outsourcing. Make the right outsourcing decisions, realize immediate and sustained benefits and achieve relationship management excellence, throughout the outsourcing lifecycle.

Outsourcing Insights Public Article


Services Public Article


The Outsourcing Research Council Public Article


Reports Public Article


Register Public Article


Program Public Article


Sponsors & Exhibitors Public Article


Introduction Public Article


Introduction Public Article


Introduction Public Article


The 2001 Australian Outsourcing Summit Public Article


Program Public Article


Michael F. Corbett Public Article

Michael F. Corbett is an internationally recognized consultant, author and lecturer on organizational structure and its powerful relationship to competitive advantage. Mr. Corbett is best known for his pioneering work on the topic of outsourcing.

Main Session Program Public Article


Venue Public Article


Current Sponsors & Exhibitors Public Article


Introduction Public Article


Program Public Article


Sponsors & Exhibitors Public Article


Venue Public Article


Golf Outing Public Article


Register Public Article


Register Public Article


The 2003 Outsourcing World Summit Conference Series Public Article


Subscribe Today Public Article


Request Information Public Article


Membership Public Article


Return to Full Program in English Public Article


Privacy Policy Public Article


Pre-Conference Workshops Public Article


Outsourcing Insights Web Conference Public Article


Introduction Public Article


Register Public Article


Register Public Article


Advisory Public Article


Advisory Public Article


Register Public Article


Introduction Public Article


Request Information Public Article


Request Information Public Article


Register Public Article


Sponsorship Information Public Article


Introduction Public Article


Home Page Test Public Article


Educational Track Sessions Public Article


Venue Public Article


Register Online Public Article

Register for The 2005 Outsourcing World Summit is being held February 21-23, 2005 at the Hotel del Coronado, Coronado, California.

The 2003 European Outsourcing Summit - Savings Voucher Public Article


Introduction Public Article


The 2003 Outsourcing World Summit Conference Series Public Article


Introduction Public Article


Venue Public Article


Register Public Article


Main Session Program Public Article


The 2003 European Outsourcing Summit - Fort Ross Public Article


The 2004 EOS Special Invitation Public Article


The 2003 European Outsourcing Summit - ESAE Public Article


The 2003 European Outsourcing Summit - RUSSOFT Public Article


The 2003 European Outsourcing Summit - Outsourcing2India Public Article


Become a Sponsor Public Article

Be part of The 2005 Outsourcing World Summit, taking place Feb. 21-23, 2005, at the Hotel del Coronado, San Diego, California. It is one of the best ways to ensure that your company is branded and visible as a leader in the field all around the globe. Service providers sponsor the Summit year after year because they recognize it as simply the best.

Inside Outsourcing Public Article


Fortune Annual Management Briefs Public Article

Since 1994, Michael F. Corbett has written annual management briefs on outsourcing for Fortune Magazine, Fortune Small Business and Business 2.0, many of these being Fortune’s most successful.

Annual Management Briefs Public Article


Program Public Article


Program Public Article

There is no better way to learn about India and its capabilities than to go there. Make the 2003 India Outsourcing Summit the cornerstone of your company’s commitment to really understand and begin development of your global sourcing programs.

Michael F. Corbett & Associates, Ltd. | Events | The 2004 European Outsourcing Summit Public Article


The 2004 OWS Special Invitation Public Article


Introduction Public Article


Venue Public Article

The 2004 Outsourcing World Summit is being held February 23-25, 2004 at Disney’s Yacht & Beach Club Resorts in Orlando, Florida.

Program Public Article


Main Session Program Public Article

As the outsourcing industry has grown, so has the Summit. In addition to the thought-provoking keynotes you’ve come to expect, the 2004 Summit offers conferences-within-a-conference for professionals with specific job responsibilities.

Sub-Conference Sessions Public Article


Networking & Social Activities Public Article


OWS04 Main Session Public Article


Networking & Social Events Public Article


Pre-Conference Workshop Public Article


Register Public Article


Venue Public Article


Course Info Public Article


Syllabus Public Article


Register Public Article


Michael F. Corbett & Associates, Ltd. | Events | The 2004 China Outsourcing Summit Public Article

Produced by Michael F. Corbett & Associates, Ltd., The 2004 China Outsourcing Summit, part of The Outsourcing World Summit® Conference Series is taking place September 15-16, in Beijing, China.

Michael F. Corbett & Associates, Ltd. | Events | The 2004 India Outsourcing Summit Public Article

The 2004 India Outsourcing Summit, taking place October 12-14 in Bangalore, India, provides Western delegates the opportunity to visit the country first hand and to participate in a carefully structured program of learning and networking.

Program Public Article


Corporate Sponsors & Exhibitors Public Article


Program Overview Public Article

For eight years, The Outsourcing World Summit® has brought together the best minds from across business and government and from all around the world to explore outsourcing’s latest developments and to shape its future as a management tool for extraordinary change. The 2005 Summit, being held at the incomparable Hotel del Coronado in San Diego, will be no exception.

Press Room Public Article

Michael F. Corbett in the news, press releases and general media information. Request a Media Kit.

Hotel Information Public Article

For eight years, The Outsourcing World Summit® has brought together the best minds from across business and government and from all around the world to explore outsourcing’s latest developments and to shape its future as a management tool for extraordinary change. The 2005 Summit, being held at the incomparable Hotel del Coronado in San Diego, will be no exception.

Register Public Article


Register Public Article


Venue Public Article


Venue Public Article

Produced by Michael F. Corbett & Associates, Ltd., The 2004 China Outsourcing Summit, part of The Outsourcing World Summit® Conference Series is taking place September 15-16, in Beijing, China.

Sponsors & Exhibitors Public Article

We are pleased to announce the following corporate sponsors for The 2005 Outsourcing World Summit. These organizations demonstrate their commitment to advancing outsourcing as a management discipline by contributing to this educational program. API, Booz Allen, Heritage Interactive, Simmons & Simmons, Unisys, Startek, Pitney Bowes, IKON, USI

Corporate Sponsors & Exhibitors Public Article


Corporate Sponsors & Exhibitors Public Article


Program Public Article

Former Secretary of Labor, Robert Reich, to Keynote The 2005 Outsourcing World Summit,taking place February 21-23, 2005 in San Diego at the Hotel del Coronado.

Special Registration for Colleagues of Simmons & Simmons Public Article


Special Registration for Colleagues of NIIT Public Article


Special Registration for Colleagues of International Smart Sourcing Public Article


Program Public Article


Program Public Article


Program Public Article


Networking & Social Activities Public Article

Learning and networking takes place througout The 2005 Outsourcing World Summit: Topical Tables Luncheon, Golf, Meet the Experts, Birds of a Feather, Cocktail Receptions, and more. Feb. 21-23, 2005, Hotel del Coronado, San Diego, CA

Request Full Program Package Public Article

To be added to our mailing list, please complete the following form. The 2005 Outsourcing World Summit.

International Association of Outsourcing Professionals | IAOP | Member Directory Public Article

These individuals and organizations are shaping the future of outsourcing through their participation in IAOP.

Firmbuilder.com Registration Upgrade Public Article


Firmbuilder.com Renew Public Article


2006 Outsourcing World Summit® Proceedings Professional Membership Required


IAOP Network Digest Public Article


The 2006 Outsourcing World Summit Public Article


Summit Program Development Public Article


2006 Register Public Article


Firmbuilder.com Public Article


IAOP Corporate Membership & Chapter Blog Public Article


Home Page Test 5-12-05 Public Article


Sponsorship Opportunities Public Article


Sponsors & Exhibitors Public Article


The 2008 Outsourcing World Summit | Call for Papers Public Article


IAOP Logos & Descriptions Public Article


Outsourcing World Summit® Logos & Descriptions Public Article


Sneak Preview: Program for The 2006 Outsourcing World Summit® Public Article


Request Information Public Article


Nonprofit and Government Public Article


Not-for-Profit Public Article


Outsourcing World Summit® Presentations Public Article


What's Happening at IAOP Public Article

What's happening at IAOP - upcoming events, chapter meetings, webinars, program announcements, Outsourcing World Summit developments, Certified Outsourcing Professional class dates. Late-breaking IAOP news!

The 2008 Outsourcing World Summit | Sponsorship Opportunities Public Article


The 2007 Outsourcing World Summit | Sponsors & Exhibitors Public Article


Certified Outsourcing Professional | First Graduating Class Public Article


The 2006 Outsourcing World Summit - Keynotes Professional Membership Required

What are the industry's leaders talking about? Download these powerful presentations from the world's top practitioners.

The 2007 Outsourcing World Summit | Workshops Public Article


Training for Senior Executive Decision-Makers Public Article


The 2007 Outsourcing World Summit - Sponsors & Exhibitors Public Article


The 2008 Outsourcing World Summit | Sponsors & Exhibitors Public Article


Facts, Figures and Findings from 2005 Outsourcing World Summit Public Article


Insight Article - Top Trends to Watch Public Article


Year in Review - 2004 Insight Article Public Article


Insight Article - Outsourcing in China Public Article


The 2008 Outsourcing World Summit | Venue Public Article


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