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The Program -- Keynote Presentations
Monday, February 23, 2004
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Michael F. Corbett
Conference Chair and President & CEO
Michael F. Corbett & Associates, Ltd.
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When, over a decade ago, Peter Drucker told executives to ‘Sell the Mailroom’, they listened. Today, global outsourcing spending has topped $5 trillion and is exploding globally by 15-plus percent, year-on-year.
Hear how outsourcing is now the essential tool for competitive advantage and what top companies are doing to strategically and systematically capture the advantage.
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Tuesday, February 24, 2004
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John Sculley
Former CEO, Pepsi Co. and Apple Computer
Partner, The Sculley Brothers LLC
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John Sculley, from the perspective of the boardroom, offers unmatched insights into the power shifts taking place in business today, especially globalization, disruptive marketing and strategic outsourcing.
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Wednesday, February 25, 2004
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Jagdish Dalal
Principal
JDalal Associates, LLC.
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Through experience and knowledge, Jag helps businesses achieve extraordinary results from outsourcing. This year’s topic: Governance. “Like the weather, everyone talks about governance. It’s time to actually do something about it!”
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Larraine Segil
Author, Intelligent Business Alliances and Measuring the Value of Partnering
Title: Success is in the Relationship |
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| Learn why measuring for just one stakeholder in an outsourcing relationship—namely the buyer—is inadequate. For outsourcing to work, there are really five groups of important stakeholders each of whom want and need their own metrics.
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Dr. Oren Harari
Best-selling author and
Leading Visionary |
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“Globalization and digitalization are facts of life. True leaders are already capitalizing on this new competitive terrain characterized by rapid deregulation of existing markets, radical decentralization of information, and turbo-acceleration of technical advance. It’s a brand new ballgame.” --Dr. Oren Harari
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Sub-Conference Themes
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HR Outsourcing: Creating Tomorrow’s HR Organization Today
Driven by the need to reduce costs, refocus the HR staff and move HR administration to Web-based employee self-services, HR outsourcing has quickly become one of the top outsourcing opportunities for many companies. It’s a wide-open market with dozens of major providers scrambling for position and an almost dizzying array of options for potential customers to sort through.
Who Will Benefit: HR professionals, at all levels of the organization, who are involved in evaluating, implementing or managing HR outsourcing contracts.
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Information and Communications Outsourcing: From Revolution to Evolution – What’s Next for IT Outsourcing
IT outsourcing is certainly not new, but it is an ever-changing field with each new deal redefining what’s possible. Offshoring has become a big part of the equation as has re-insourcing as some major companies, like Bank One and Ford, actually pull back-in activities once outsourced. This track will examine the latest developments in IT outsourcing from the perspective of the experienced practitioner.
Who Will Benefit: IT executives, professionals, consultants and advisors with ongoing responsibility for the creation and management of outsourcing relationships.
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Experienced Practitioner’s Forum: Creating Organizational-Wide Success
For many customer executives and professionals, outsourcing now defines their jobs – whether they are responsible for supporting outsourcing from their company’s procurement operation, lead shared services operations or head-up their company’s outsourcing project office. This track covers the tough issues faced by these professionals day-in and day-out.
Who Will Benefit: Experienced outsourcing practitioners and professionals from shared services organizations, sourcing, procurement, supply chain management, outsourcing project offices, and outsourcing competency centers.
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Finance & Accounting Outsourcing Comes of Age
CFOs and their staff from across all types of organizations are now examining finance and accounting outsourcing, especially for transaction-intensive areas of their operation, such as, accounting, receivables and payables.
Who Will Benefit: CFOs, controllers, vice presidents of finance, senior department heads, shared services executives, IT professionals supporting their company’s financial services operations.
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Real Estate & Facilities Management Outsourcing: Building for the Future
Real Estate and Facilities Management Outsourcing is not new, yet the industry continues to evolve and change for the future. This track addresses the latest management practices in blending the spectrum of facilities outsourcing opportunities from real estate portfolio outsourcing to facilities services outsourcing.
Who Will Benefit: Vice presidents of corporate real estate, facilities planning and site managers, managers of site services, such as, mailrooms, copy centers and food services.
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For Providers Only: Succeeding in Today’s Outsourcing Industry
This track is designed for marketing, sales and delivery executives and professionals in outsourcing service provider organizations. It addresses contemporary issues in building and managing an outsourcing company.
Who Will Benefit: Executives and managers in outsourcing service provider companies with responsibility for marketing, sales, finance or delivery.
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Manufacturing Services Outsourcing: Taking Lean Manufacturing to the Next Level
Manufacturing Services Outsourcing, or MSO, is to manufacturing what BPO is to the corporate headquarters. It represents all of the services that surround the manufacturing operation, from logistics and warehousing to facilities maintenance to by-product management. These activities represent a significant portion of a product’s final cost and outsourcing can not only reduce these costs, but increase the flexibility of the entire manufacturing operation.
Who Will Benefit: This track will be designed for manufacturing executives and managers, from engineers through plant managers.
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Special Topics: Changing Fields – Timely Coverage
The special topics deal with additional, often emerging outsourcing opportunities. Each topic is addressed through an in-depth presentation of the latest developments and trends in the field and an executive case study demonstrating those trends in action.
Who Will Benefit: Customers, providers and consultants.
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Sub-conference Sessions
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| Monday, February 23, 2004
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Charles Gavin
Principal, DiamondCluster International
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Global ITO: Realistic Expectations & Lessons Learned
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Michael Bloch
Partner, McKinsey & Co.
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Opportunities and Challenges of Business Process Outsourcing in Finance and Accounting
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Stuart Kliman
Partner, Vantage Partners
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From One Relationship to Many: Making the Most of your Outsourcing Portfolio
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Abe Eshkenazi
Managing Director, American Express Tax & Business Services
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Outsourcing’s Lessons Learned
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Kenneth S. Price
Chairman, Heritage Inter@ctive Services
Stephanie Buikema Corporate Environmental Manager, Lear Corporation
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Outsourcing By-Product Management
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Tuesday, February 24, 2004
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Mary Lacity
Associate Professor, University of Missouri |
Back Office Transformation Models and Capabilities
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Lorraine Harrington
Senior Expert, McKinsey & Co.
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Capturing Value From HR Outsourcing
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David Jarman
US Workplace Leader, PricewaterhouseCoopers
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Building the Corporate Real Estate Model for the 21st Century
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John Hindle
Senior Partner, Knowledge Capital Partners Limited
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Knowledge in Outsourcing: The Missed Business Opportunity
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Jean-Francois Poisson
General Manager, Bell Canada
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A Comprehensive Methodology for Planning, Implementing, and Managing Facilities Management Outsourcing
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Mark Hodges
Founder & Chairman of the Board, EquaTerra
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HR Services Delivery: Why Buyers are Adopting a Mix of Outsource and Insource Options
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Tommy Eubanks
Partner, IBM Business Consulting Services
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Driving Value Through Finance and Administration
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Rick Julien
Executive, Corporate Governance, Crowe Chizek and Company LLC
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Sarbanes-Oxley's Impact on Outsourcing Contracts and Processes
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Vivek Agrawal
Engagement Manager, McKinsey & Co.
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Offshoring: Is it a Win/Win Game?
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Peter Brudenall
Senior Lawyer, Simmons & Simmons
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"On Demand Computing" - What are the legal risks?
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Robert E. Zahler
Partner, Shaw Pittman
Trevor W. Nagel
Partner, Shaw Pittman
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Next Generation Deal Building
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Stu Kliman
Partner, Vantage Partners
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Standing Out from the Outsourcing Crowd
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Wednesday, February 25, 2004
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Philippe Giry-Deloisson
Vice President, EDS
Jeff Wacker
Fellow, EDS
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A day in the Life of an Agile Enterprise
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Bruce Grant
Co-Founder and Principal, Prime Sourcing Advisors
Ed Agar
Co-Founder and Principal, Prime Sourcing Advisors
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Sarbanes-Oxley and Sourcing – Improving Business Value
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William Bierce
Attorney, Bierce & Kenerson, P.C.
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Can Anyone Be an Outsourcer?:
Getting Started in International Outsourcing
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Denis Chamberland
Partner, Gowling Lafleur Henderson |
Negotiating a Robust HR Outsourcing Arrangement
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Jean-Pierre Poliquin
Director Operations and Security, Canadian Broadcasting Corporation
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How the Business Relationship Impacts Contract Renewal
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William Hall
President, Founding Partner, Pretium Partners
Kyle Andrews
Vice President, Founding Partner, Pretium Partners
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Proving the Value of Your Outsourcing Solution
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David Middleton
Chief Impact Officer, Mid-Eye Marketing
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Serviced Office Outsourcing—Enabling Companies to Grow
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Michael Nevin
Chairman, ASAP |
Insourcing, Outsourcing, Smartsourcing: A New Paradigm for the 21st Century
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Richard Crespin
Managing Director, The Delve Group
Brenna Garrat
Managing Director, The Delve Group
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Using your Brand to Shorten the Sales Cycle
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