Center of Excellence

IAOP Centers of Excellence are dedicated to industry advancement, collaboration and education by concentrating expertise and resources around key areas that our community members are investing in and are critical to attaining and sustaining world-class performance and value.

Digital Technologies

We know that digital technologies are transforming the outsourcing industry and related business models and IAOP aims to support its members in this journey.  This CoE will enable learning and  knowledge sharing, thus providing all members with access to relevant knowledge resources on and use of digital technologies as our members aid their enterprises to leverage Digital technologies to deliver extraordinary growth and optimization opportunities, as well as:

  • Enable collaboration between IAOP Members The CoEs provide an environment in which IAOP - including buyers, providers, advisors and academia - can collaborate and share expertise in specific areas of mutual interest. 
  • Enhance innovation The CoEs enlist industry experts to accelerate progress in critical areas. 
  • Provide new opportunities for education and training The CoEs foster learning by offering webinars, podcasts, conferences, research and more.

Knowledge resources will be categorized and mapped to a visual framework covering the broad lifecycle categories (Strategy, Sourcing, Transition, Service Delivery, Relationship Management) and underlying ontologies of knowledge within each of these domains that collectively will contribute to the delivery of the CoE’s mission.  




  • Atul Vashistha, Chairman & Founder, Neo Group and Supply Wisdom
  • Kim Maneeley, Senior Managing Director, IAOP
  • Lee Coulter, CEO, transformAI
  • Elonda Crockett, Vice President, Fannie Mae
  • Joe Hogan, Senior VP, HCL

All IAOP Members may access and participate in the CoEs. Corporate Members may also take a leadership role and contribute content.  For more information and to get involved, click the button above.

© 2021 IAOP® All Rights Reserved. IAOP, Certified Outsourcing Professionals®, The Outsourcing World Summit® and The Global Outsourcing 100® are registered trademarks of IAOP.