The 2003 European Outsourcing Summit

June 2-3, 2003

The Sheraton Brussels Hotel & Towers

Brussels, Belgium

Produced by Michael F. Corbett & Associates, Ltd. in association with Fortune® Custom Projects and PA Consulting Group

08.30 – 09.20
                       

Harnessing the Power of Outsourcing’s Next Wave
                               

Michael F. Corbett

Conference Chair and President & CEO

Michael F. Corbett & Associates, Ltd.

Learn: How outsourcing has become an essential tool in managing today’s and tomorrow’s organizations.

Business changes come as waves gathering shape, gaining energy and momentum, and then crashing across the companies that find themselves in their path. Those companies that anticipate and react quickly to these waves of change can often rise with the tide; those that don’t are often crushed by the impact. Technology, reengineering, the Internet, globalization, terrorism, and corporate responsibility are some of the waves reshaping business today.  Outsourcing is another.
                               

Michael Corbett welcomes Summit delegates and begins the learning with a clear and insightful analysis of outsourcing as a management tool.  He will discuss what outsourcing is, how it came to be one of the most important topics in business today and the current state-of-the-art in outsourcing excellence.

Learn these critical skills:

• How to determine if outsourcing is right for your organization

• How to establish an individualized value profile     
• How to identify the best outsourcing opportunities – using the experiences of companies around the world
• How to lead your organization through the enormous change outsourcing creates                   

09.20 – 10.00 
  

Outsourcing in a Changing European Business Landscape

Lode Beckers

Chairman & Managing Director

LOBO n.v. EUROSTRATEGIES

Learn: Prospects for outsourcing in Europe's future enlarged domestic market.

More than ever, outsourcing will be an efficiency-enhancing alternative. Regulatory and legal constraints may continue to hamper its applicability in certain national contexts in Europe, but increasingly outsourcing will demonstrate its usefulness as a durable solution.

At the same time, new issues will arise: workers' safety, consumers' safety, corporate governance considerations are all entering the picture as new parameters.
 

Mr. Beckers uses his far-reaching experience from both the private and the public sectors to examine:

• Economic and Monetary Union: Its broader perspective and implications for outsourcing as a management tool

• How the enlargement of the European Union from 15 to 25 countries will impact outsourcing

• Guidelines for applying outsourcing as a cost-reducing and efficiency-enhancing alternative
• A Personal Case History in Outsourcing: Citibank Belgium

10.30 – 11.20
   

Outsourcing or the Revenge of “Métiers”

Jean-Marie Descarpentries

Chairman of the Supervisory Board, Sidel and “one of the world’s 25 most influential business leaders,” Fortune Magazine

Francis Vidal

Associé

MDM Conseil

Learn: Outsourcing’s evolution from a logic of finance to a logic of “best-in-business” competencies.

Before, outsourcing concerned uniquely operational and non-strategic activities in order to reduce costs. More and more, however, the outsourcing of activities is now developed with partners; whose areas of competency can be greater than those in any given company.  Even certain strategic activities, implicitly close to a company’s core business, are today being outsourced.  This is because every company is coming to recognise the strength behind developing its own core competencies.

Jean-Marie Descarpentries, one of Europe’s best known business leaders, is joined by Francis Vidal, Associé, MDM Conseil to keynote The 2003 European Outsourcing Summit.  In their comments they blend a unique practitioner and advisor’s view of the very real opportunities that outsourcing creates for building organizational value.

Their presentation focuses on four key factors for outsourcing success:

· The choice of the competent partner

· Building a trusting relationship between the company (outsourcee) and the outsourcer: based on mutual competency

· Concern for the development of all people concerned

· Measure of realised progress and transparent sharing of this progress (profits and experience)

 
 11.20 – 12.00

Rethinking Outsourcing Providers as Alliance Partners

Larraine Segil

Co-Founder and CEO

The Lared Group and LSP Inc.

Learn: The proven metrics and methodologies for transforming outsourcing providers into strategic alliances.

Larraine Segil explains how strategic outsourcing is really one of the most critical alliances that any organization can create.  Yet alliance techniques, which are know to add value and power, are not often applied to the management of an outsourcing partner.

The key is that to manage outsourcing like an alliance executives need to know how to define and apply metrics that increase quality, timeliness and value for both parties.  Turf and territorial issues, functional differences, departmental silos and accountability concerns are all known contributors to why this doesn’t happen today.  In this session, Segil provides the tools to resolve those problems.  

Building upon years of experience and research in alliance formulation and management, learn the proven techniques for positioning outsourcing providers as alliance partners – turning them into collaborative resources and ensuring accountability. Topics include:

· When an outsourcing provider should and should not be managed as a strategic alliance

· The metrics of alliances – how they differ

· The challenges when suppliers are of different size, importance and vulnerability

· Coordinating internal groups who must collaborate with each other as well as the outsourcing providers

· Real, practical management tools for immediate remediation of difficult relationships

08.30 – 09.00
   

The Three S’s of Successful Outsourcing

Michael F. Corbett

Conference Chair and President & CEO

Michael F. Corbett & Associates, Ltd.

Learn: How strategy, selection and a solid management system are key to outsourcing success.

Although nothing as complex as a long-term relationship between two companies can ever be distilled down to mere sound bites, Mr. Corbett will draw from his ten-plus years of experience to offer a simple yet essential model for successful outsourcing decision making and execution -- what he calls the three "S's" of successful outsourcing.

The first "s" is strategy. Much as the Cheshire Cat advises Alice that which path she should follow 'depends a good deal on where you want to get to,' outsourcing is not an end point, but a means to an end. Successful organizations do not outsource to outsource; they outsource to create specific advantages for their business. The second "s" is selection. This means selecting the right areas to apply outsourcing to and, just as importantly, selecting the right organizations with which to partner. The final "s" stands for system. There must be a management system for making sure that the relationship continues to generate the advantages sought and receives the necessary ongoing investment of time, attention and energy. Once established an outsourcing relationship becomes a strategic asset–just as valuable and just as critical to the organization’s success as any other asset.

09.00 – 10.00
   

Latest Developments and Future Direction of Information Technology Outsourcing in Europe

Dr. Leslie P. Willcocks  

Andersen Professor of Information Management and E-business

Warwick Business School, London

Learn: The risks and detailed components of effective information technology and business process sourcing strategies, and how to address them.

Professor Leslie Willcocks is co-author of 19 books, including most recently "Global IT Outsourcing: In Search of Business Advantage".  He has also published over 130 papers in journals such as Harvard Business Review, Sloan Management and MIS Quarterly and has provided advisory services to UK and US government committees as well major corporations around the world.

Professor WIllcocks draws on this experience and quantitative data to provide an in-depth guide to successfully defining and executing an outsourcing strategy that achieves its intended outcomes while minimizing the potential risks. 

10.30 – 11.15
   

Offshore Outsourcing: Strategy, Tactic or Fad?

Jagdish Dalal

Principal

JDalal Associates, LLC

Learn: How to take full advantage of offshore outsourcing and why executives often don’t.

There has been a dramatic rise in offshore outsourcing.  Though global sourcing of services is not new, the current wave of offshore outsourcing has heightened executive awareness and expectations while at the same time creating new challenges and risks.

As a result, there have been both enchantments and disappointments among businesses that have gone offshore.  Why is that?  Why is there such a wide diversity of experiences?  What makes some successful while others view it as simply the latest business fad?

The answer lies in the need for a clear understanding of all of the dimensions of offshore outsourcing and then managing the sourcing process to take the full advantage of the potential.  Offshore outsourcing may not be a solution to all outsourcing needs, but it is an approach that deserves careful study, diligent implementation and constant monitoring.

Jagdish Dalal, one of the field’s pioneers and leading practitioners will explore:

• Some of the myths around offshore outsourcing

• Why businesses do not fully leverage offshore outsourcing’s advantages
• Some of the challenges and how to overcome them
• What’s next for offshore outsourcing
  
  

11.15 – 12.30
 

Examining Outsourcing’s Global Marketplace

Chaired by:

Michael F. Corbett

Conference Chair and President & CEO

Michael F. Corbett & Associates, Ltd.

Jagdish Dalal

Principal

JDalal Associates, LLC

Valentin Makarov

President

RUSSOFT

Shaogang Song

Software Program Director

Torch Centers, P.R. China

Learn: The opportunities and considerations in leveraging many of the world’s most important offshore destinations.

The 2003 European Outsourcing Summit concludes with a lively discussion between representatives from India, Russia and China.  It is an exceptional opportunity to gain first-hand insight on the outsourcing experiences, infrastructure robustness, cultural fit and stability available from outsourcing destinations around the world.

Key questions to be answered:

• What are the region’s inherent strengths and weaknesses

• How many providers are available and what are their depths of experience and capability

• What are the most important business considerations when partnering with providers in these countries

• The first steps to be taken in exploring these opportunities.

Sunday, 1 June, 2003

16.00 –

18.00

Early Registration and Reception

Monday, 2 June, 2003

07.30

Registration Opens

07.30 –

08.30

Continental Breakfast in the Exhibition Hall

08.30 –09.20

Harnessing the Power of Outsourcing’s Next Wave
Michael F. Corbett, Conference Chair, President, Michael F. Corbett & Associates, Ltd.

09.20 –

10.00

Outsourcing in a Changing European Business Landscape

Lode Beckers, Chairman & Managing Director, LOBO n.v. EUROSTRATEGIES

10.00 –

10.30

Coffee Break in the Exhibition Hall

10.30 –

11.20

Outsourcing or the Revenge of “Métiers”
Jean-Marie Descarpentries, Sidel;  Francis Vidal, MDM Conseil

11.20 –

12.00

Rethinking Outsourcing Providers as Alliance Partners

Larraine Segil, Co-Founder and CEO, The Lared Group and LSP Inc., Author, "Intelligent Business Alliances"

12.00 –

14.00

Networking Lunch

14.00 –

14.50

Educational Track Sessions – Round 1

Outsourcing by Function

IT Outsourcing

Business Process Outsourcing

Corporate Real Estate & Facilities Services

Global Sourcing

Deals that are Shaping the IT Outsourcing Market

Paul Dyson

PA Consulting

The In’s and Out’s of BPO and How to Realize Benefits from It

Ron Stratton, Stratton & Company

Graham Pascoe, Pricewaterhouse-Coopers

New Methods in Outsourcing Facility Support Functions

Albert Pilger, Pilger Facility Management GmbH

Fred Klammt, Aptek Associates LLC

Business Transformation from a Finance Perspective

Ian Ailles

Group Finance Director

Thomas Cook UK Ltd.

14.50 –

15.20

Break in the Exhibition Hall

15.20 –

16.10

Educational Track Sessions – Round 2

Outsourcing-in-Action Case Studies

IT Outsourcing

Business Process Outsourcing

IT and Business Process Outsourcing

Document Management

TBD

Tom Donnelly, Avaya

Case Study Sponsored by Avaya

Prudential Financial

Re-engineering the HR Function through BPO

Paul Evans, Prudential Financial

Bob Gunn, Exult

Case Study Sponsored by Exult

Abbey Life

IT and Business Process Outsourcing

Neil C H Tointon, Abbey Life

Peter Thomas

Unisys Insurance Services, Ltd.

Case Study Sponsored by Unisys

EDS

Document Management Outsourcing

Paul Clark, EDS

Shaun Pantling, Xerox Europe

Case Study Sponsored by Xerox

16.10 –

16.30

Break

16.30 –

17.20

Educational Track Sessions – Round 3

The Outsourcing Process

Outsourcing by Function

Strategy

Implementation

Management

IT Outsourcing

Marrying Outsourcing’s Commercial, Legal and Technical Issues

Alistair Maughan

Shaw Pittman

Successfully Addressing Pre-Contractual and Contractual Issues Bertrand Nouel, Gide Loyrette Nouel

Managing Outsourcing as a Core Competency.

Jean-Francois Poisson Bell Canada

Launch Plan for a Global IT Sourcing Program

Bill Metz

Procter & Gamble

19.00 –

20.00

Cocktail Reception at Cartoon Museum Sponsored by Sapient

20.00

Sponsored Private Dinners

Tuesday, 3 June, 2003

07.30 –

08.30

Continental Breakfast in the Exhibition Hall

08.30 –

09.00

The Three S’s of Successful Outsourcing

Michael F. Corbett, Conference Chair, President and CEO, Michael F. Corbett & Associates, Ltd., Chairman and Executive Director, The Outsourcing Research Council

09.00 –

10.00

Latest Developments and Future Direction of Information Technology Outsourcing in Europe

Dr. Leslie P. Willcocks, Andersen Professor of Information Management and E-business, Warwick Business School, London

10.00 –

10.30

Break

10.30 –

11.15

Offshore Outsourcing: Strategy, Tactic or Fad?

Jagdish Dalal, Principal, JDalal Associates, LLC

11.15 –

12.30

Examining Outsourcing’s Global Marketplace

Panel Chairs: Michael F. Corbett and Jagdish Dalal

Panel Participants: Valentin Makarov, RUSSOFT (Russia); Shaogang Song, Torch Centers (China)

12.30–

14.15

Topical Table Luncheon

14.15 –

15.30

Educational Track Sessions – Round 4

The Outsourcing Process

Special Topic

Strategy

Implementation

Management

Management

Forging a Strategy of Corporate Revitalization

Nigel Roxburgh

National Outsourcing Association (NOA)

Europe: Ensuring an Appropriate Social Strategy in an Outsourcing Context

Francis Vidal, MDM Conseil

Achieving Value by Managing the Relationship

Richard Harrison

PA Consulting Group

Comparative Law of Outsourcing: International Deals and Conflicts of Law Bill Bierce, Bierce & Kenerson, P.C.

15.30

Conference Close