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Quick Links: Program Overview § Hotel Information § Register Online § Request Program Package |
Speakers |
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Michael F. Corbett Conference Chair | Robert Reich Former U.S. Secretary of Labor | Chris Disher Vice President, Booz Allen Hamilton | Fred L. Brown Founding President and CEO, BJC Healthcare, Past Chairman, American Hospital Association | James Brian Quinn Buchanan Professor of Management, Emeritus, Tuck School at Dartmouth | Jagdish R. Dalal Principal, JDalal Associates LLC |
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Al Binford Vice President, Unisys | Terrie Campbell National Director of Management Services, IKON Office Solutions | John Maher Group President, BPO, USI | Kenneth S. Price Chairman, Heritage Environmental | Bill Metz Section Manager Global Business Services PMO, P&G | Abe Eshkenazi Managing Director, American Express TBS |
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Darren Dolcemascolo, Sr. Partner, EMS Consulting | Kyle Andrews VP, Pretium Partners | William P. Hall President, Pretium Partners | Jean-Francois Poisson General Manager – Contract Management, Bell Canada | Holly Muscolino Director, InfoTrends/CAP Ventures | Ronald P. Zappile Director, Global Real Estate Operations |
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David Barrett Partner, Simmons & Simmons | Peter Brudenall Senior Lawyer, Simmons & Simmons | Gary Halleen President & CEO, API | Tom Wirth Manager, Global Business Services, Cisco Systems | Richard Crespin Chief Executive Officer, The Delve Group, Inc. | Brenna Garratt President, The Delve Group, Inc. |
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Lance Zingale COO, StarTek | Rakesh Kishan Managing Director, Consulting Services, Emcor | Dave Reska Director of Purchasing, Hartford Hospital | Sharon Fried Director of Materials Management, Hartford Hospital | Gregg Groenemann Director of Marketing Enterprise Services, IKON | Nader Samii President, Ajuba International |
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Ron Muns Founder & CEO, The Help Desk Institute | Robert E. Corbett Principal, RE Corbett Associates | Danny Ertel Partner, Vantage Partners | David Buckner VP, Heritage Inter@ctive | Charles Ansley President and Chief Executive Officer, Symon Communications Inc. | François Brazeau Director General, Alternative Forms of Delivery, Public Works and Government Services Canada |
 | J. Ross Docksey Partner, Sonnenschein Nath & Rosenthal LLP | Betsy Sagnes Director, Cargo Accounting, Northwest Airlines | Dale H. Keiter Ph. D. Principal, Management Affiliates | Joann Martin Vice President – BPO, Pitney Bowes |
J. D. (Denny) Carreker, Chairman and CEO, Carreker Corporation |
Topics |
§ Breakthroughs 2005! § The Art and Practice of Change Insurgency § Managing and Governing Strategic Relationships § Assessing Your Options § Outsourcing and the Lean Enterprise § The Good, the Bad and the Ugly of Outsourcing § Selling Outsourcing: The Critical Alignment of Marketing and Sales § Visualizing Results in 3D § Expanding By-Product Services across the U.S., Canada and Mexico § A Decade of Revolution § Improving Enterprise Efficiency § Global Sourcing – Myths and the Current Wave of Restructuring § What Really Keeps Vendors Up At Night § Building Win:Win Strategic Partnerships § An Outsourcing Success Story: Northwest Airlines § An Innovative Process Approach to Global Corporate Real Estate § Strategic Vendor Management – The Cisco Way § Using Your Brand to Shorten the Sales Cycle § Next-Generation Customer Care § Outsourcing Facilities Management – Managing the Risk for Reward § Taking the Plunge: Launching and Growing a Successful Provider Company § Document Outsourcing: Show Me the Money § Outsourcing “The Desk” § Outsourcing in the Electronics Industry: Trends, Issues and Emerging Factors § Negotiating as if Implementation Mattered § Behind the Curtain: The Making of a Mega-Deal § Offshoring Payments Processing: Electronification and Globalization § Identifying, Prioritizing, and Managing "People Issues” § Case Study in Document Process Outsourcing § Performance Management Framework § Offshoring – An Honest 3600 Review § When Outsourcing Isn’t the Industry Norm |
Participating Companies |
Adaptis | Advanced Technology Services, Inc. | Agilent Technologies | Ajuba International, Inc. | Aliant Telecom | American Data Exchange Corp. | American Express Tax & Business | American Systems Corporation | API Outsourcing, Inc. | Aramark Facility Services | Arvato Services, Inc. | BAE Systems | Bank of Canada | Bank of Montreal | Belcan Corporation | Bell Canada | Bismarck Mandan Development Association | Blake Cassels & Graydon LLP | Booz Allen Hamilton | Brown Raysman Millstein | Business Catalyst International | Carreker | Cisco Systems, Inc. | Cito/Konkuk University | Colwell & Salmon Comm. (India) Ltd. | Connexim | Convergys Corp. | CVN Alliances Ltd. | D&B RMS | Dartmouth College | Diebold, Inc. | EMCOR | EMS Consulting Group, Inc. | First American Real Estate Solutions | FLW | Fortune Custom Projects | Gedes Iberia S. A. | GlaxoSmithKline | Hartford Hospital | Help Desk Institute | Heritage Inter@ctive Services, LLC | HK Trade Development Council | IKON Office Solutions | IQ BackOffice | J Sagar Associates | JDalal Associates, LLC | Johnson & Johnson | | Johnson Controls, Inc. | JPMorganChase | KeyBank | KPMG Audicont S.A. | McGladrey Contract Business Services | McMorrow Report LLC | MedPlans Partners | Mercator | Ministry of Finance | National Kidney Foundation | Nebula Solutions (Pty) Ltd. | Northwest Airlines | Outsourcing, Inc. | outsourcing.gov | Pangea3 LLC | Pangea3 LLC | Pitney Bowes | Pretium Partners, Inc. | PricewaterhouseCoopers | Print Inc. | Procter & Gamble | Progress Energy | ProQuest | Public Works & Gov't. Services Canada | R.E. Corbett Associates | Rolls-Royce Corporation | RSM International | RSM McGladrey Financial Process Outsourcing | Simmons & Simmons | SouthCoast Projects, Inc. | Sovereign Bancorp, Inc. | StarTek | Stikeman Elliott LLP | Technology Crossover Ventures | The Boeing Company | The Delve Group | The Latte Group, Inc. | Thomson Legal & Regulatory | Towers Perrin | UNICCO Service Co. | Unisys | Unisys Corporation | United Technologies | USI Corporation | Vantage Partners, LLC | Waterford Wedgwood | West | Xerox Corporation | |
Providers: Showcase your firm’s expertise and build new relationships Contact Debi Hamill at dlhamill@corbettassociates.com for details. |
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