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Speakers

Michael F. Corbett

Conference Chair

Robert Reich

Former U.S. Secretary of Labor

Chris Disher Vice President, Booz Allen Hamilton

Fred L. Brown

Founding President and CEO, BJC Healthcare,

Past Chairman, American Hospital Association

James Brian Quinn

Buchanan Professor of Management, Emeritus, Tuck School at Dartmouth

Jagdish R. Dalal

Principal, JDalal Associates LLC

Al Binford

Vice President, Unisys

Terrie Campbell

National Director of Management Services, IKON Office Solutions

John Maher Group President, BPO, USI

Kenneth S. Price Chairman, Heritage Environmental

Bill Metz

Section Manager Global Business Services PMO, P&G

Abe Eshkenazi

Managing Director, American Express TBS

Darren Dolcemascolo, Sr. Partner, EMS Consulting

Kyle Andrews VP, Pretium Partners

William P. Hall President, Pretium Partners

Jean-Francois Poisson

General Manager – Contract Management, Bell Canada

Holly Muscolino

Director, InfoTrends/CAP Ventures

Ronald P. Zappile

Director, Global Real Estate Operations

David Barrett Partner, Simmons & Simmons

Peter Brudenall Senior Lawyer, Simmons & Simmons

Gary Halleen

President & CEO, API

Tom Wirth

Manager, Global Business Services, Cisco Systems

Richard Crespin Chief Executive Officer, The Delve Group, Inc.

Brenna Garratt President, The Delve Group, Inc.

Lance Zingale COO, StarTek

Rakesh Kishan

Managing Director, Consulting Services, Emcor

Dave Reska

Director of Purchasing, Hartford Hospital

Sharon Fried Director of Materials Management,

Hartford Hospital

Gregg Groenemann Director of Marketing Enterprise Services, IKON

Nader Samii

President, Ajuba International

Ron Muns Founder & CEO, The Help Desk Institute

Robert E. Corbett Principal, RE Corbett Associates

Danny Ertel

Partner, Vantage Partners

David Buckner

VP, Heritage Inter@ctive

Charles Ansley

President and Chief Executive Officer, Symon Communications Inc.

François Brazeau

Director General, Alternative Forms of Delivery, Public Works and Government Services Canada



J. Ross Docksey
Partner, Sonnenschein Nath & Rosenthal LLP



Betsy Sagnes
Director, Cargo Accounting, Northwest Airlines



Dale H. Keiter Ph. D.

Principal, Management Affiliates



Joann Martin

Vice President – BPO, Pitney Bowes

J. D. (Denny) Carreker, Chairman and CEO, Carreker Corporation


Topics

§ Breakthroughs 2005!

§ The Art and Practice of Change Insurgency

§ Managing and Governing Strategic Relationships

§ Assessing Your Options

§ Outsourcing and the Lean Enterprise

§ The Good, the Bad and the Ugly of Outsourcing

§ Selling Outsourcing: The Critical Alignment of Marketing and Sales

§ Visualizing Results in 3D

§ Expanding By-Product Services across the U.S., Canada and Mexico

§ A Decade of Revolution

§ Improving Enterprise Efficiency

§ Global Sourcing – Myths and the Current Wave of Restructuring

§ What Really Keeps Vendors Up At Night

§ Building Win:Win Strategic Partnerships

§ An Outsourcing Success Story: Northwest Airlines

§ An Innovative Process Approach to Global Corporate Real Estate

§ Strategic Vendor Management – The Cisco Way

§ Using Your Brand to Shorten the Sales Cycle

§ Next-Generation Customer Care

§ Outsourcing Facilities Management – Managing the Risk for Reward

§ Taking the Plunge: Launching and Growing a Successful Provider Company

§ Document Outsourcing: Show Me the Money

§ Outsourcing “The Desk”

§ Outsourcing in the Electronics Industry: Trends, Issues and Emerging Factors

§ Negotiating as if Implementation Mattered

§ Behind the Curtain: The Making of a Mega-Deal

§ Offshoring Payments Processing: Electronification and Globalization

§ Identifying, Prioritizing, and Managing "People Issues”

§ Case Study in Document Process Outsourcing

§ Performance Management Framework

§ Offshoring – An Honest 3600 Review

§ When Outsourcing Isn’t the Industry Norm

Participating Companies

Adaptis

Advanced Technology Services, Inc.

Agilent Technologies

Ajuba International, Inc.

Aliant Telecom

American Data Exchange Corp.

American Express Tax & Business

American Systems Corporation

API Outsourcing, Inc.

Aramark Facility Services

Arvato Services, Inc.

BAE Systems

Bank of Canada

Bank of Montreal

Belcan Corporation

Bell Canada

Bismarck Mandan Development Association

Blake Cassels & Graydon LLP

Booz Allen Hamilton

Brown Raysman Millstein

Business Catalyst International

Carreker

Cisco Systems, Inc.

Cito/Konkuk University

Colwell & Salmon Comm. (India) Ltd.

Connexim

Convergys Corp.

CVN Alliances Ltd.

D&B RMS

Dartmouth College

Diebold, Inc.

EMCOR

EMS Consulting Group, Inc.

First American Real Estate Solutions

FLW

Fortune Custom Projects

Gedes Iberia S. A.

GlaxoSmithKline

Hartford Hospital

Help Desk Institute

Heritage Inter@ctive Services, LLC

HK Trade Development Council

IKON Office Solutions

IQ BackOffice

J Sagar Associates

JDalal Associates, LLC

Johnson & Johnson

Johnson Controls, Inc.

JPMorganChase

KeyBank

KPMG Audicont S.A.

McGladrey Contract Business Services

McMorrow Report LLC

MedPlans Partners

Mercator

Ministry of Finance

National Kidney Foundation

Nebula Solutions (Pty) Ltd.

Northwest Airlines

Outsourcing, Inc.

outsourcing.gov

Pangea3 LLC

Pangea3 LLC

Pitney Bowes

Pretium Partners, Inc.

PricewaterhouseCoopers

Print Inc.

Procter & Gamble

Progress Energy

ProQuest

Public Works & Gov't. Services Canada

R.E. Corbett Associates

Rolls-Royce Corporation

RSM International

RSM McGladrey Financial Process Outsourcing

Simmons & Simmons

SouthCoast Projects, Inc.

Sovereign Bancorp, Inc.

StarTek

Stikeman Elliott LLP

Technology Crossover Ventures

The Boeing Company

The Delve Group

The Latte Group, Inc.

Thomson Legal & Regulatory

Towers Perrin

UNICCO Service Co.

Unisys

Unisys Corporation

United Technologies

USI Corporation

Vantage Partners, LLC

Waterford Wedgwood

West

Xerox Corporation

Providers: Showcase your firm’s expertise and build new relationships

Contact Debi Hamill at dlhamill@corbettassociates.com for details.

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