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| Quick Links: Program Overview § Hotel Information § Register Online § Request Program Package |
| Speakers |
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| Michael F. Corbett Conference Chair | Robert Reich Former U.S. Secretary of Labor | Chris Disher Vice President, Booz Allen Hamilton | Fred L. Brown Founding President and CEO, BJC Healthcare, Past Chairman, American Hospital Association | James Brian Quinn Buchanan Professor of Management, Emeritus, Tuck School at Dartmouth
| Jagdish R. Dalal Principal, JDalal Associates LLC |
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| Al Binford Vice President, Unisys | Terrie Campbell National Director of Management Services, IKON Office Solutions
| John Maher Group President, BPO, USI | Kenneth S. Price Chairman, Heritage Environmental | Bill Metz Section Manager Global Business Services PMO, P&G
| Abe Eshkenazi Managing Director, American Express TBS |
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| Darren Dolcemascolo, Sr. Partner, EMS Consulting | Kyle Andrews VP, Pretium Partners | William P. Hall President, Pretium Partners | Jean-Francois Poisson General Manager – Contract Management, Bell Canada
| Holly Muscolino Director, InfoTrends/CAP Ventures
| Ronald P. Zappile Director, Global Real Estate Operations |
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| David Barrett Partner, Simmons & Simmons | Peter Brudenall Senior Lawyer, Simmons & Simmons | Gary Halleen President & CEO, API | Tom Wirth Manager, Global Business Services, Cisco Systems | Richard Crespin Chief Executive Officer, The Delve Group, Inc.
| Brenna Garratt President, The Delve Group, Inc. |
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| Lance Zingale COO, StarTek | Rakesh Kishan Managing Director, Consulting Services, Emcor | Dave Reska Director of Purchasing, Hartford Hospital | Sharon Fried Director of Materials Management, Hartford Hospital | Gregg Groenemann Director of Marketing Enterprise Services, IKON
| Nader Samii President, Ajuba International |
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| Ron Muns Founder & CEO, The Help Desk Institute | Robert E. Corbett Principal, RE Corbett Associates | Danny Ertel Partner, Vantage Partners | David Buckner VP, Heritage Inter@ctive | Charles Ansley President and Chief Executive Officer, Symon Communications Inc. | François Brazeau Director General, Alternative Forms of Delivery, Public Works and Government Services Canada |
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J. Ross Docksey Partner, Sonnenschein Nath & Rosenthal LLP
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Betsy Sagnes Director, Cargo Accounting, Northwest Airlines
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Dale H. Keiter Ph. D.
Principal, Management Affiliates |
Joann Martin
Vice President – BPO, Pitney Bowes |
| J. D. (Denny) Carreker, Chairman and CEO, Carreker Corporation |
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Topics
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| § Breakthroughs 2005! § The Art and Practice of Change Insurgency § Managing and Governing Strategic Relationships § Assessing Your Options § Outsourcing and the Lean Enterprise § The Good, the Bad and the Ugly of Outsourcing § Selling Outsourcing: The Critical Alignment of Marketing and Sales § Visualizing Results in 3D § Expanding By-Product Services across the U.S., Canada and Mexico § A Decade of Revolution § Improving Enterprise Efficiency § Global Sourcing – Myths and the Current Wave of Restructuring § What Really Keeps Vendors Up At Night § Building Win:Win Strategic Partnerships § An Outsourcing Success Story: Northwest Airlines § An Innovative Process Approach to Global Corporate Real Estate § Strategic Vendor Management – The Cisco Way § Using Your Brand to Shorten the Sales Cycle § Next-Generation Customer Care § Outsourcing Facilities Management – Managing the Risk for Reward § Taking the Plunge: Launching and Growing a Successful Provider Company § Document Outsourcing: Show Me the Money § Outsourcing “The Desk” § Outsourcing in the Electronics Industry: Trends, Issues and Emerging Factors § Negotiating as if Implementation Mattered § Behind the Curtain: The Making of a Mega-Deal § Offshoring Payments Processing: Electronification and Globalization § Identifying, Prioritizing, and Managing "People Issues” § Case Study in Document Process Outsourcing § Performance Management Framework § Offshoring – An Honest 3600 Review § When Outsourcing Isn’t the Industry Norm |
| Participating Companies |
| Adaptis | | Advanced Technology Services, Inc. | | Agilent Technologies | | Ajuba International, Inc. | | Aliant Telecom | | American Data Exchange Corp. | | American Express Tax & Business | | American Systems Corporation | | API Outsourcing, Inc. | | Aramark Facility Services | | Arvato Services, Inc. | | BAE Systems | | Bank of Canada | | Bank of Montreal | | Belcan Corporation | | Bell Canada | | Bismarck Mandan Development Association | | Blake Cassels & Graydon LLP | | Booz Allen Hamilton | | Brown Raysman Millstein | | Business Catalyst International | | Carreker | | Cisco Systems, Inc. | | Cito/Konkuk University | | Colwell & Salmon Comm. (India) Ltd. | | Connexim | | Convergys Corp. | | CVN Alliances Ltd. | | D&B RMS | | Dartmouth College | | Diebold, Inc. | | EMCOR | | EMS Consulting Group, Inc. | | First American Real Estate Solutions | | FLW | | Fortune Custom Projects | | Gedes Iberia S. A. | | GlaxoSmithKline | | Hartford Hospital | | Help Desk Institute | | Heritage Inter@ctive Services, LLC | | HK Trade Development Council | | IKON Office Solutions | | IQ BackOffice | | J Sagar Associates | | JDalal Associates, LLC | | Johnson & Johnson |
| | Johnson Controls, Inc. | | JPMorganChase | | KeyBank | | KPMG Audicont S.A. | | McGladrey Contract Business Services | | McMorrow Report LLC | | MedPlans Partners | | Mercator | | Ministry of Finance | | National Kidney Foundation | | Nebula Solutions (Pty) Ltd. | | Northwest Airlines | | Outsourcing, Inc. | | outsourcing.gov | | Pangea3 LLC | | Pangea3 LLC | | Pitney Bowes | | Pretium Partners, Inc. | | PricewaterhouseCoopers | | Print Inc. | | Procter & Gamble | | Progress Energy | | ProQuest | | Public Works & Gov't. Services Canada | | R.E. Corbett Associates | | Rolls-Royce Corporation | | RSM International | | RSM McGladrey Financial Process Outsourcing | | Simmons & Simmons | | SouthCoast Projects, Inc. | | Sovereign Bancorp, Inc. | | StarTek | | Stikeman Elliott LLP | | Technology Crossover Ventures | | The Boeing Company | | The Delve Group | | The Latte Group, Inc. | | Thomson Legal & Regulatory | | Towers Perrin | | UNICCO Service Co. | | Unisys | | Unisys Corporation | | United Technologies | | USI Corporation | | Vantage Partners, LLC | | Waterford Wedgwood | | West | | Xerox Corporation |
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| Providers: Showcase your firm’s expertise and build new relationships Contact Debi Hamill at dlhamill@corbettassociates.com for details. |
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