OWS26 Presentations | Access to the recordings and presentations from OWS26. More »
OWS26: The Agentic Sourcing Revolution: From AI Pilots to Autonomous & Assisted Sourcing | Strategic sourcing has moved beyond manual, Excel-driven processes into a new era of agentic and AI-enabled decision making. June Dozier explores how AI is reshaping the end-to-end sourcing lifecycle — from market intelligence and supplier discovery to negotiation support, risk sensing, and ongoing optimization — and how leading organizations are designing governance, controls, and trust into AI-driven sourcing models. More »
OWS26: From Brussels to Chicago: Navigating the New AI and Cyber Digital Rulebook | The EU AI Act, the world's first comprehensive legal framework dedicated to artificial intelligence, came into force in August 2024. With provisions on general purpose AI taking effect in August 2025, this session offers an in-depth analysis of how regulatory guidance and industry practice has evolved. The session also examines the EU AI Act's intersection with DORA, NIS2, and the EU Data Act — and outlines anticipated regulatory developments, enforcement trends, and evolving technical standards designed to equip legal, compliance, and technology professionals for what's ahead. More »
OWS26: Outsourcing in a Multipolar World: Adapting BPO & GBS for the New Global Reality | The global outsourcing landscape is undergoing a profound transformation. As geopolitical power shifts, supply chains fragment, and regulatory, economic, and cultural forces collide, traditional BPO and GBS models are being tested like never before. James Donovan explores how the industry has entered a truly multipolar era — defined by regionalization, political complexity, talent volatility, and heightened risk alongside new opportunity. Attendees will gain practical guidance on building resilience, balancing global efficiency with local realities, and aligning outsourcing models to support long-term business value. More »
OWS26: Futureproofed: Building Resilience in Uncertainty | In an era of geopolitical fragmentation, economic volatility, and rapid technological change, enterprises face a new strategic imperative: becoming futureproofed. Kevin Parikh explores how global enterprises can strengthen resilience by rethinking sourcing strategies, global delivery networks, transformation roadmaps, and AI adoption — reframing resilience not as a defensive response, but as a strategic advantage rooted in agility, intelligent operations, and forward-looking governance. More »
OWS26: Redefining Managed Services in the Age of Artificial Intelligence | AI is rewriting the managed services playbook at every level — from pricing and contracting to performance measurement and value realization. Established constructs like labor-based pricing and volume-driven SLAs no longer reflect how work is delivered or how value is created. This session offers an executive view of how the shift from human-driven to AI-augmented delivery demands new commercial and governance frameworks — and how leading organizations are leveraging AI-enabled analytics and experience-level agreements (XLAs) to move beyond ticket volumes toward holistic business outcome alignment. More »