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IAOP THOUGHT LEADERS FORECAST A TRANSFORMATIVE 2025: THE FUTURE OF WORK LIES IN FLEXIBILITY, AI, INNOVATION AND SUSTAINABLE PRACTICES 

As we look ahead to 2025, industry leaders at IAOP predict flexibility, advanced technology, and sustainability will not just be buzzwords but essential components for organizational success in a rapidly evolving landscape shaped by shifting workforce dynamics and economic pressures.  Key insights from IAOP’s experts highlight the widespread adoption of AI to revolutionize operational efficiency and tackle critical skills gaps. With a commitment to sustainability gaining momentum, companies are discovering that environmentally responsible practices can bolster profitability.  CONTINUE READING

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Empathy, Collaboration, and Results
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From Yard Games to Global Leadership
Michelle Needles Levels the Playing Field

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Celebrating a Legacy of Impact
Inaugural Dan Lang Award Honors Purpose-Driven Leadership

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Transforming Problem-Solving
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A message from IAOP’s CEO
Leading the Evolution of GBS Together

LEAD ARTICLES


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 Public Article OWS26 Presentations | More »

 Professional Membership Required OWS26: Know Before You Go: Unlocking Value in Emerging Global Business Services Locations | More »

 Professional Membership Required OWS26: AI in Healthcare: What's Real, What's Hype, What Oversight Has Developed, and What's Coming | This session examines both the legal landscape shaping AI adoption and the operational realities healthcare organizations face today. The discussion explores where AI is actually being deployed in healthcare, along with key legal, regulatory, and governance considerations — focusing on what healthcare organizations are implementing, what they've moved away from, and where they see the most promise going forward. More »

 Professional Membership Required OWS26: Procurement AI: From Fundamentals to Future Trends | This keynote frames AI not simply as a set of tools, but as a catalyst for rethinking how procurement operates, decides, and delivers value. The session grounds leaders in core realities of procurement AI today, explores intelligent systems reducing friction across the procure-to-pay lifecycle, and looks ahead to predictive analytics, AI-enabled engagement models, and the early emergence of autonomous procurement for specific categories. More »

 Professional Membership Required OWS26: The New Geography of Workforce: What Sourcing Leaders Need to Know About Location & Talent | Drawing on Savills' Tech Cities 2025 research and the newly released Matcha Index, this keynote challenges sourcing leaders to move beyond traditional scorecards. Leading delivery hubs are no longer defined by cost alone — they are shaped by their ability to attract and retain highly mobile talent. Real-world case studies show how organizations are validating location decisions and building sourcing strategies that are resilient, talent-led, and future-ready. More »

 Public Article Making Offices Fit for the Future | Faced with tightening climate regulations and rising tenant expectations, should the owners of offices refurbish their properties – or rebuild them? More »

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