The Real Estate Signals Reshaping Global Business | The global map is being redrawn. Supply chains are rerouting, talent is concentrating in new cities, and AI is changing what operational infrastructure needs to look like. For GBS and outsourcing leaders, the decisions you make about where to operate, where to source, and where to grow have never been more consequential -- or more complex. And few industries have a better read on where the world is heading than global real estate. More »
Poland’s Rising: Europe’s Gateway Emerges as a Global Outsourcing Powerhouse | Hiding in plain sight is a rising European major services powerhouse: Poland.
While Poland pioneered the underlying technology for Amazon’s ubiquitous Alexa - a tool relied on by hundreds of millions worldwide - legacy perceptions continue to shadow its standing as an outsourcing destination. At OWS, a panel of experts issued an open invitation to global professionals: look beyond outdated assumptions, visit, and witness firsthand how Poland is redefining global delivery. More »
Future-Proofing in Real Time: 15 Key Lessons from OWS26 | The conversations at OWS26 in Chicago made clear that disruption is defining the current environment. Geopolitical shifts, regulation, trade tensions, and supply chain fragmentation are rapidly reshaping the $440 billion outsourcing industry, making real-time future-proofing an imperative. More »
OWS26: The Agentic Sourcing Revolution: From AI Pilots to Autonomous & Assisted Sourcing | Strategic sourcing has moved beyond manual, Excel-driven processes into a new era of agentic and AI-enabled decision making. June Dozier explores how AI is reshaping the end-to-end sourcing lifecycle — from market intelligence and supplier discovery to negotiation support, risk sensing, and ongoing optimization — and how leading organizations are designing governance, controls, and trust into AI-driven sourcing models. More »
OWS26: From Brussels to Chicago: Navigating the New AI and Cyber Digital Rulebook | The EU AI Act, the world's first comprehensive legal framework dedicated to artificial intelligence, came into force in August 2024. With provisions on general purpose AI taking effect in August 2025, this session offers an in-depth analysis of how regulatory guidance and industry practice has evolved. The session also examines the EU AI Act's intersection with DORA, NIS2, and the EU Data Act — and outlines anticipated regulatory developments, enforcement trends, and evolving technical standards designed to equip legal, compliance, and technology professionals for what's ahead. More »
OWS26: Outsourcing in a Multipolar World: Adapting BPO & GBS for the New Global Reality | The global outsourcing landscape is undergoing a profound transformation. As geopolitical power shifts, supply chains fragment, and regulatory, economic, and cultural forces collide, traditional BPO and GBS models are being tested like never before. James Donovan explores how the industry has entered a truly multipolar era — defined by regionalization, political complexity, talent volatility, and heightened risk alongside new opportunity. Attendees will gain practical guidance on building resilience, balancing global efficiency with local realities, and aligning outsourcing models to support long-term business value. More »