IAOP - Program

Wednesday, October 13, 2004
8:00 – 9:15 am Registration and Continental Breakfast
9:30 am – 9:40 am Inaugural and Welcome STPI and Michael F. Corbett
9:40 am – 1:00 pm Main Session
				The Road to India India has almost overnight become the preferred destination for offshoring information technology operations, business processes, and, most recently, highly technical functions, such as, medical services, financial analysis and planning, and R&D. Michael F. Corbett, President & CEO, Michael F. Corbett & Associates, Ltd. welcomes Western delegates and provides a comprehensive overview of the current opportunities and future trends. Mr. Corbett is an internationally recognized consultant, lecturer and author of The Outsourcing Revolution: Why It Makes Sense and How to Do It Right.
		Vikash Daga is a consultant with McKinsey & Company’s Mumbai office with significant expertise in the Indian IT services and BPO sector.
Business Process Offshoring: Where Do We Go from Here? Business Process Offshoring to India continues to grow at a relentless pace with new entrants actually ramping up much faster than early adopters. As the Indian industry matures, it is likely to go through several fundamental shifts, e.g., from pure replication to higher value extraction, from craft-shop execution to industrial-grade execution, from localized delivery to globally optimized delivery. Several organizational imperatives are becoming critical if industry players are to benefit from these shifts.
		BV Naidu is the Director of Software Technology Parks of India, Bangalore. In addition to his regional responsibilities, he has responsibility for technical planning countrywide for STPI.Software
Growth Opportunities for BPO Services and the Challenges Ahead Key factors such as improved service levels and greater efficiency continue to drive outsourcing on a global scale. A well educated workforce, superior project management skills, availability of English speaking labor pools, and supportive Govt. policies, are continuing to stoke the Indian ITES-BPO growth engine, making India a top global destination. Mr. Naidu shares not only these trends but how your company can benefit.
	Joseph Rottman is an Assistant Professor of Information Systems at the University of Missouri-St. Louis. He earned his Doctor of Science in Information Management from Washington University in St. Louis. He has conducted research and spoken internationally on global sourcing, innovation diffusion and public sector IT.
Best Practices for Offshore Sourcing Based on extensive interviews with offshore customers and suppliers, Professors Joseph Rottman and Mary Lacity have identified 25 best practices for swift learning, risk mitigation, supplier management, cost control, and quality assurance. This session extracts the key lessons found in the best offshore practices complied from over 116 case studies.
	Michael Sinclair Partner Simmons & Simmons
Legal Considerations in Outsourcing to India: Risk Management, Corporate Governance and Compliance Learn about the legal risks customers wishing to outsource to India need to address in their contracts and the contractual solutions available to suppliers to address such customer concerns. Find out how to provide for effective corporate governance in outsourcing contracts and how to deal with regulatory compliance requirements of customers. Hear the latest thinking on how to foster innovation in outsourcing through contractual models. Michael specializes in global outsourcing and technology procurement, and has co-authored leading texts on the topic. He has a PhD in law from Cambridge University and The Legal 500 has recognized him as “a superb implementer of major projects”.
1:00 pm – 2:00 pm Networking Lunch
2:00 pm – 5:00 pm Main Session
			Narayanan Ramaswamy Associate Director, KPMG Business Advisory Services, India
Strategic Offshoring to India – Its Benefits Understanding global outsourcing in terms of its long-term impact on your company versus the obvious short-term cost savings is key to capturing the benefit of operations in India. Mr. Ramaswamy provides a detailed process roadmap for maximizing the value created as well as a guide to managing the risks so your company can protect that value. Narayanan is part of the global strategic sourcing team at KPMG. He has helped clients across the globe to identify and outsource processes successfully. He has also participated in national and international forums, lecturing and debating on this topic.
			Cynthia Burke Senior Vice President, Finance Division Manager and Development Outsourcing Program Manager in Key Technology Services KeyBank
Risks & Rewards Cynthia reviews what can be done to mitigate the variety of risks surrounding transition to offshoring while creating a win-win for both the vendor and the client. Cynthia is responsible for all software development and package integration at KeyBank.
			Jag Dalal Principal, JDalal Associates LLC
BPO – Past, Present and Future BPO has become a major topic of conversation in the business world. This presentation will cover the topics of what has made BPO a viable business strategy in the past, how businesses have used it to-date as well as where is it headed – bad publicity not withstanding. It will also address some of the lessons learned and will encourage the participants to review their own demands and offerings in light of these learnings. Jag’s series of lectures on BPO have been recognized as “pushing the envelope” in strategic thinking about outsourcing while providing a practical framework for business users and providers alike.
VC Panel This panel discussion examines the current state and future trends in venture capital and other early-stage funding for IT and IT-enabled service providers in India.
Kunal Shroff Principal ChrysCapital		Sandeep Singhal Managing Directors WestBridge Capital Partners
5:30 pm Networking Cocktail Reception
Thursday, October 14, 2004
8:00 – 9:15 am Continental Breakfast
9:30 am – 9:45 am Previous Day’s Sum-up Michael F. Corbett
9:45 am – 1:15 pm Main Session
	Phil Verghis President The Verghis Group
Offshoring of Technical Support Learn how the offshoring of technical support is affecting organizations and what corporate executives, support managers, and vendors can do to be more competitive in the global marketplace. Phil is the immediate past chairman of the Strategic Advisory Board of the Help Desk Institute (USA). He is a well-known speaker and business visionary.
	Neil Hirshman Partner Kirkland & Ellis LLP
Risk Assessment and Mitigation Whether a single jurisdiction or cross-border transaction, business process outsourcing deals carry with them some inherent risks, including those relating to information technology, intellectual property, security, business continuity, data protection, privacy, and bankruptcy. Neil will help you learn how to identify and mitigate some of these risks in advance of finalizing the contract. Neil is a partner in the Chicago office of Kirkland & Ellis LLP concentrating on intellectual property and technology related transactions including outsourcing.
	Avinash Vashistha Managing Director neoIT
Competing in a Global World – How to Build, Launch and Sustain your Business Global suppliers, get ready for more competition. The globalization industry is constantly changing, with new suppliers and new markets emerging every year. If you have made it through the first few years, how will you compete in the future? Do you build new capabilities, partner, or acquire? If you are just starting out, how do you compete with the preeminent brands in the industry? This session describes how global suppliers need to compete into the future and includes best practices for suppliers to build, launch and sustain their competitive advantage. Avinash has over 20 years of experience in global sourcing of IT and BPO services. Though his experience with Global 2000 clients he has developed a library of knowledge on creating and executing offshore IT and BPO strategies.
Panel Discussion: The Road Ahead…the Outsourcing Industry in India
	Moderated by: Murali Neelakantan Solicitor (England & Wales) & Advocate (India) Simmons & Simmons Murali specializes in offshoring and has published and lectured extensively on this subject. The Legal 500 recommends him for work relating to India.
1:15 – 2:00 pm Networking Luncheon
2:00 – 5:30 pm Provider Workshops
	Jag Dalal presents… Selling Off-shore Outsourcing
There is a lot of interest by businesses in the U.S. and Europe in exploring offshore outsourcing – for both Information Technology and Business Processes. These companies are attracted by the quality and cost advantages offered. At the same time, many Indian services providers want to take advantage of this global appetite for outsourcing. This workshop will provide an insight into marketing outsourcing to Western businesses. Topics covered: India’s outsourcing drivers; how outsourcing is different from “contract” or “supplemental staffing” services; building blocks for offering Outsourcing services; creating a compelling case; sales and marketing for services; managing customer expectations; governance; and the service provider’s responsibilities.
	J. Ross Docksey Partner, Sonnenschein Nath & Rosenthal
Legal and Contractual Considerations For Indian Providers of Offshore Outsourced Services This workshop will explain the relationship between outsourcing industry influencers (consultants and law firms) and their clients and provide guidance for earning the trust and support of those influencers, discuss the contracting processes followed by leading influencers and provide guidance for adapting to the influencer's process, address the principal business and legal issues that arise and are dealt with in complex outsourcing contracts, and provide insight into contracting trends likely to affect the form and substance of future outsourced services agreements.
5:30 pm Conference Closes