 | The 2003 European Outsourcing Summit June 2-3, 2003 The Sheraton Brussels Hotel & Towers Brussels, Belgium |
Produced by Michael F. Corbett & Associates, Ltd. in association with 1 and PA Consulting Group
Part of The 2003 Outsourcing World Summit Conference Series
The 2003 European Outsourcing Summit gives executives a competitive edge in their understanding of how to use outsourcing to improve the performance of their businesses. The learning and networking opportunities afforded delegates are exceptional. And it all takes place in a highly charged, interactive and thought-provoking environment unmatched by any other event or venue.
The 2003 European Outsourcing Summit Program
The 2003 European Outsourcing Summit is a two-day event blending main-tent keynote presentations, in-depth educational track sessions, self-forming topical discussion sessions and extensive networking and business development opportunities.
The program begins on Monday, 2 June, 2003 at 8.30 and concludes on Tuesday, 3 June at 15.30. The Summit is being held at the Sheraton Brussels Hotel & Towers in beautiful and historic Brussels, Belgium.
Main session speakers on Monday and Tuesday morning explore the conference’s main themes and provide a clear understanding of the issues shaping outsourcing in Europe.
Multi-track in-depth Educational Sessions are presented each afternoon; more than 15 sessions are offered. These sessions build upon the main session themes examining the outsourcing process from end-to-end, exploring in detail specific types of outsourcing, and offering case studies presented by the actual executive teams responsible for making outsourcing work at their companies.
“An excellent program, lots of motivation and food for thought.”
“Superb networking opportunities.”
The 2003 European Outsourcing Summit brings executives, managers and providers together for a once-a-year learning experience examining outsourcing’s latest developments and future trends.
Since 1998 The Outsourcing World Summit Conference Series has been attended by thousands of business and government leaders from around the world. The 2003 Outsourcing World Summit, held this past February in the U.S., was attended by more than 500 professionals from countries around the world.
Since virtually every executive, in every industry and function, is by now a buyer or supplier of outsourcing services – if not both – attending The 2003 European Outsourcing Summit is one of the most important investments you can make in improving your business’s operations and your career.
Main Session Speakers and Panels:
Michael F. Corbett, conference chair and chairman and executive director of The Outsourcing Research Council on Harnessing the Power of Outsourcing’s Next Wave and The Three S’s of Successful Outsourcing
Lode Beckers, chairman and managing director, LOBO n.v. EUROSTRATEGIES, and former chairman of Citibank's Executive Committee, Belgium on Outsourcing in a Changing European Business Landscape
Jean-Marie Descarpentries, chairman of the supervisory board, Sidel and “one of the world’s 25 most influential business leaders,” Fortune Magazine and Francis Vidal, partner and international director, IDRH – Francis Vidal Groupe on Outsourcing or the Revenge of “Métiers”
Oren Harari, best-selling author of Beep Beep! Competing in the Age of the Road Runner on Making it Happen: Creating a Culture Where Outsourcing Flourishes
Prof. Leslie Willcocks, University of Oxford, on Latest Developments and Future Direction of Information Technology Outsourcing in Europe
Jagdish Dalal, principal, JDalal Associates, LLC challenges: Offshore Outsourcing - Strategy, Tactic or Fad?
Special Global Sourcing Panel: from India, Kiran Karnik, president, NASSCOM; from Russia, Valentin Makarov, president, RUSSOFT, from China, Shaogang Song, Software Program Director, Torch Centers, from the Caribbean, Philip Peters, CEO, Zagada Markets
Educational Session Speakers:
Paul Dyson, PA Consulting Group; Ron Stratton, Stratton & Company; Graham Pascoe, PricewaterhouseCoopers; Albert Pilger, Pilger Facility Management GmbH; Fred Klammt, Aptek Associates; Alistair Maughan, Shaw Pittman; Bertrand Nouel, Gide, Loyrette, Nouel; Larraine Segil, acclaimed author; Nigel Roxburgh, National Outsourcing Association (NOA); Richard Harrison, PA Consulting Group; William B. Bierce, Bierce & Kenerson
Outsourcing-in- Action Speakers:
Ian Ailles, group finance director, Thomas Cook UK Ltd.; David E. Hall director, voice networking, CNA Insurance; Tom Donnelly, director, managed services Avaya; Paul Evans, former senior VP HR, Prudential Financial; Bob Gunn new business executive, Exult; Jean-Francois Poisson, general manager, Bell Canada and more.
Program Structure
Sunday, 1 June, 2003
16.00 Early Conference Registration and Reception
Monday, 2 June, 2003
07.30 Registration and Continental Breakfast in
Exhibition Hall
08.30 Main Session – Keynotes
12.00 Networking Luncheon
14.00 Education Track Sessions – Three Rounds
17.30 Day One Program Ends
19.00 Cocktail Reception – Brussels’ Famed Cartoon Museum
20.00 Sponsored Private Dinners
Tuesday, 3 June, 2003
07.30 Continental Breakfast in Exhibition Hall
08.30 Main Sessions – Keynotes
12.15 Topical Tables Luncheon
14.15 Educational Track Sessions
15.30 Conference Close
Ninety-three percent of attendees saying The Outsourcing World Summit meets or exceeds their expectations.
The Program - Keynote Presentations – Monday, 2 June, 2003
08.30 – 09.20 | |
Harnessing the Power of Outsourcing’s Next Wave | |
 | Michael F. Corbett Conference Chair and President & CEO Michael F. Corbett & Associates, Ltd.  |
Learn: How outsourcing has become an essential tool in managing today’s and tomorrow’s organizations. Business changes come as waves gathering shape, gaining energy and momentum, and then crashing across the companies that find themselves in their path. Those companies that anticipate and react quickly to these waves of change can often rise with the tide; those that don’t are often crushed by the impact. Technology, reengineering, the Internet, globalization, terrorism, and corporate responsibility are some of the waves reshaping business today. Outsourcing is another. Michael Corbett welcomes Summit delegates and begins the learning with a clear and insightful analysis of outsourcing as a management tool. He will discuss what outsourcing is, how it came to be one of the most important topics in business today and the current state-of-the-art in outsourcing excellence. Learn these critical skills: - How to determine if outsourcing is right for your organization
- How to establish an individualized value profile
- How to identify the best outsourcing opportunities – using the experiences of companies around the world
- How to lead your organization through the enormous change outsourcing creates
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09.20 – 10.00 | |
Outsourcing in a Changing European Business Landscape | |
 | Lode Beckers Chairman & Managing Director LOBO n.v. EUROSTRATEGIES |
Learn: Prospects for outsourcing in Europe's future enlarged domestic market. |
More than ever, outsourcing will be an efficiency-enhancing alternative. Regulatory and legal constraints may continue to hamper its applicability in certain national contexts in Europe, but increasingly outsourcing will demonstrate its usefulness as a durable solution. At the same time, new issues will arise: workers' safety, consumers' safety, corporate governance considerations are all entering the picture as new parameters. Mr. Beckers uses his far-reaching experience from both the private and the public sectors to examine: - Economic and Monetary Union: Its broader perspective and implications for outsourcing as a management tool
- How the enlargement of the European Union from 15 to 25 countries will impact outsourcing
- Guidelines for applying outsourcing as a cost-reducing and efficiency-enhancing alternative
- A Personal Case History in Outsourcing: Citibank Belgium
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10.30 – 11.20 |
Outsourcing or the Revenge of “Métiers” |
 | Jean-Marie Descarpentries Chairman of the Supervisory Board, Sidel and “one of the world’s 25 most influential business leaders,” Fortune Magazine  | |
 | Francis Vidal Partner and International Director, IDRH – Francis Vidal Groupe  | |
Learn: Outsourcing’s evolution from a logic of finance to a logic of “best-in-business” competencies. Before, outsourcing concerned uniquely operational and non-strategic activities in order to reduce costs. More and more, however, the outsourcing of activities is now developed with partners; whose areas of competency can be greater than those in any given company. Even certain strategic activities, implicitly close to a company’s core business, are today being outsourced. This is because every company is coming to recognise the strength behind developing its own core competencies. Jean-Marie Descarpentries, one of Europe’s best known business leaders, is joined by Francis Vidal, Partner and International Director, IDRH – Francis Vidal Groupe, to keynote The 2003 European Outsourcing Summit. In their comments they blend a unique practitioner and advisor’s view of the very real opportunities that outsourcing creates for building organizational value. Their presentation focuses on four key factors for outsourcing success: · The choice of the competent partner · Building a trusting relationship between the company (outsourcee) and the outsourcer: based on mutual competency · Concern for the development of all people concerned · Measure of realised progress and transparent sharing of this progress (profits and experience) | |
11.20 – 12.00 | |
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 | Oren Harari Best Selling Author of Beep Beep! Competing in the Age of the Roadrunner  | |
Learn: How you as a leader can create an organizational and outsourcing environment marked by collaboration and trust, and why that pays off big time in terms of innovative solutions, cost efficiencies, profit margins, and customer loyalty. In today’s glutted, hypercompetitive, and volatile global marketplace, outsourcing is a practical necessity for surviving. But for thriving, and for truly capitalizing on the innovative potentials of outsourcing, collaboration and trust are absolutely necessary. Unfortunately, too many organizations give mostly lip service to these concepts, and outsourcing often becomes an arms-length, quasi-closed, overly legalistic, almost commodity-like relationship. In his talk, Mr. Harari describes the kinds of leadership, cultures, systems, and networks that generate the collaboration and trust necessary for true value-creation in outsourcing. Make no mistake; the so-called “soft” stuff like genuine collaboration and trust is actually the “hardest” thing to pull off successfully, but the capacity to do it will take your outsourcing relationships to unimaginable performance levels. Mr. Harari presents plenty of data and examples to illustrate what you as a leader can do to make it all happen. |
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08.30 – 09.00 | | |
The Three S’s of Successful Outsourcing | | |
 | Michael F. Corbett Conference Chair and President & CEO Michael F. Corbett & Associates, Ltd.  | |
Learn: How strategy, selection and a solid management system are key to outsourcing success. |
Although nothing as complex as a long-term relationship between two companies can ever be distilled down to mere sound bites, Mr. Corbett will draw from his ten-plus years of experience to offer a simple yet essential model for successful outsourcing decision making and execution -- what he calls the three "S's" of successful outsourcing. The first "s" is strategy. Much as the Cheshire Cat advises Alice that which path she should follow 'depends a good deal on where you want to get to,' outsourcing is not an end point, but a means to an end. Successful organizations do not outsource to outsource; they outsource to create specific advantages for their business. The second "s" is selection. This means selecting the right areas to apply outsourcing to and, just as importantly, selecting the right organizations with which to partner. The final "s" stands for system. There must be a management system for making sure that the relationship continues to generate the advantages sought and receives the necessary ongoing investment of time, attention and energy. Once established an outsourcing relationship becomes a strategic asset–just as valuable and just as critical to the organization’s success as any other asset. |
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09.00 – 10.00 | |
Latest Developments and Future Direction of Information Technology Outsourcing in Europe | |
 | Dr. Leslie P. Willcocks Andersen Professor of Information Management and E-business Warwick Business School, London  |
Learn: The risks and detailed components of effective information technology and business process sourcing strategies, and how to address them. |
Professor Leslie Willcocks is co-author of 19 books, including most recently "Global IT Outsourcing: In Search of Business Advantage". He has also published over 130 papers in journals such as Harvard Business Review, Sloan Management and MIS Quarterly and has provided advisory services to UK and US government committees as well major corporations around the world. Professor WIllcocks draws on this experience and quantitative data to provide an in-depth guide to successfully defining and executing an outsourcing strategy that achieves its intended outcomes while minimizing the potential risks. |
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10.30 – 11.15 | |
Offshore Outsourcing: Strategy, Tactic or Fad? | |
 | Jagdish Dalal Principal JDalal Associates, LLC |
Learn: How to take full advantage of offshore outsourcing and why executives often don’t. |
There has been a dramatic rise in offshore outsourcing. Though global sourcing of services is not new, the current wave of offshore outsourcing has heightened executive awareness and expectations while at the same time creating new challenges and risks. As a result, there have been both enchantments and disappointments among businesses that have gone offshore. Why is that? Why is there such a wide diversity of experiences? What makes some successful while others view it as simply the latest business fad? The answer lies in the need for a clear understanding of all of the dimensions of offshore outsourcing and then managing the sourcing process to take the full advantage of the potential. Offshore outsourcing may not be a solution to all outsourcing needs, but it is an approach that deserves careful study, diligent implementation and constant monitoring. Jagdish Dalal, one of the field’s pioneers and leading practitioners will explore: - Some of the myths around offshore outsourcing
- Why businesses do not fully leverage offshore outsourcing’s advantages
- Some of the challenges and how to overcome them
- What’s next for offshore outsourcing
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11.15 – 12.30 | |
Examining Outsourcing’s Global Marketplace | |
 | Chaired by: Michael F. Corbett Conference Chair and President & CEO Michael F. Corbett & Associates, Ltd.  |
 | Jagdish Dalal Principal JDalal Associates, LLC   |
| Kiran Karnik President NASSCOM  |
| Valentin Makarov President RUSSOFT  |
| Shaogang Song Software Program Director Torch Centers, P.R. China  |
| Philip Peters CEO Zagada Markets  |
Learn: The opportunities and considerations in leveraging many of the world’s most important offshore destinations. |
The 2003 European Outsourcing Summit concludes with a lively discussion between representatives from India, Russia, the Caribbean and China. It is an exceptional opportunity to gain first-hand insight on the outsourcing experiences, infrastructure robustness, cultural fit and stability available from outsourcing destinations around the world. Key questions to be answered: - What are the region’s inherent strengths and weaknesses
- How many providers are available and what are their depths of experience and capability
- What are the most important business considerations when partnering with providers in these countries
- The first steps to be taken in exploring these opportunities.
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The 2003 European Outsourcing Summit
Program At-a-Glance
Sunday, 1 June, 2003 |
16.00 – 18.00 | Early Registration and Reception |
Monday, 2 June, 2003 |
07.30 | Registration Opens |
07.30 – 08.30 | Continental Breakfast in the Exhibition Hall |
08.30 –09.20 | Harnessing the Power of Outsourcing’s Next Wave Michael F. Corbett, Conference Chair, President, Michael F. Corbett & Associates, Ltd. |
09.20 – 10.00 | Outsourcing in a Changing European Business Landscape Lode Beckers, Chairman & Managing Director, LOBO n.v. EUROSTRATEGIES |
10.00 – 10.30 | Coffee Break in the Exhibition Hall |
10.30 – 11.20 | Outsourcing or the Revenge of “Métiers” Jean-Marie Descarpentries, Sidel; Francis Vidal, Francis Vidal Group |
11.20 – 12.00 | Making it Happen: Creating a Culture Where Outsourcing Flourishes Oren Harari, Best Selling Author of The Leadership Secrets of Colin Powell and Beep Beep! Competing in the Age of the Roadrunner |
12.00 – 14.00 | Networking Lunch |
14.00 – 14.50 | Educational Track Sessions – Round 1 |
| Outsourcing by Function |
| IT Outsourcing | Business Process Outsourcing | Corporate Real Estate & Facilities Services | Global Sourcing |
| Deals that are Shaping the IT Outsourcing Market Paul Dyson PA Consulting | The In’s and Out’s of BPO and How to Realize Benefits from It Ron Stratton, Stratton & Company Graham Pascoe, Pricewaterhouse-Coopers | New Methods in Outsourcing Facility Support Functions Albert Pilger, Pilger Facility Management GmbH Fred Klammt, Aptek Associates LLC | Business Transformation from a Finance Perspective Ian Ailles Group Finance Director Thomas Cook UK Ltd. |
14.50 – 15.20 | Break in the Exhibition Hall |
15.20 – 16.10 | Educational Track Sessions – Round 2 |
| Outsourcing-in-Action Case Studies |
| IT Outsourcing | Business Process Outsourcing | Document Management | IT and Business Process Outsourcing |
| CNA Insurance Successful Network Outsourcing Begins and Ends with Business Goals Case Study Sponsored by Avaya Communications | Prudential Financial Re-engineering the HR Function through BPO Case Study Sponsored by Exult | EDS Document Management Outsourcing Case Study Sponsored by Xerox Corporation | Case Study Sponsored by Unisys |
16.10 – 16.30 | Break |
16.30 – 17.20 | Educational Track Sessions – Round 3 |
| The Outsourcing Process | Case Study |
| Strategy | Implementation | Management | Making Outsourcing Work |
| Marrying Outsourcing’s Commercial, Legal and Technical Issues Alistair Maughan Shaw Pittman | Successfully Addressing Pre-Contractual and Contractual Issues Bertrand Nouel, Gide Loyrette Nouel | Rethinking Outsourcing Providers as Alliance Partners Larraine Segil, author, Intelligent Business Alliances | Managing Outsourcing as a Core Competency. Jean-Francois Poisson, Bell Canada |
19.00 – 20.00 | Cocktail Reception at Cartoon Museum |
20.00 | Sponsored Private Dinners |
Tuesday, 3 June, 2003 |
07.30 – 08.30 | Continental Breakfast in the Exhibition Hall |
08.30 – 09.00 | The Three S’s of Successful Outsourcing Michael F. Corbett, Conference Chair, President and CEO, Michael F. Corbett & Associates, Ltd., Chairman and Executive Director, The Outsourcing Research Council |
09.00 – 10.00 | Latest Developments and Future Direction of Information Technology Outsourcing in Europe Dr. Leslie P. Willcocks, Andersen Professor of Information Management and E-business, Warwick Business School, London |
10.00 – 10.30 | Break |
10.30 – 11.15 | Offshore Outsourcing: Strategy, Tactic or Fad? Jagdish Dalal, Principal, JDalal Associates, LLC |
11.15 – 12.30 | Examining Outsourcing’s Global Marketplace Panel Chairs: Michael F. Corbett and Jagdish Dalal Panel Participants: Kiran Karnik, NASSCOM (India); Valentin Makarov, RUSSOFT (Russia); Shaogang Song, Torch Centers (China); Philip Peters, Zagada Markets (Caribbean) |
12.30– 14.15 | Topical Table Luncheon |
14.15 – 15.30 | Educational Track Sessions – Round 4 |
| The Outsourcing Process | Special Topic |
| Strategy | Implementation | Management | Management |
| Forging a Strategy of Corporate Revitalization Nigel Roxburgh National Outsourcing Association (NOA) | Europe: Ensuring an Appropriate Social Strategy in an Outsourcing Context Francis Vidal, IDRH – Francis Vidal Groupe | Achieving Value by Managing the Relationship Richard Harrison PA Consulting Group | Comparative Law of Outsourcing: International Deals and Conflicts of Law Bill Bierce, Bierce & Kenerson, P.C. |
15.30 | Conference Close |
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Speakers are subject to change.
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