The 2003 European Outsourcing Summit

June 2-3, 2003

The Sheraton Brussels Hotel & Towers

Brussels, Belgium

08.30 – 09.20
                       

Harnessing the Power of Outsourcing’s Next Wave
                               

Michael F. Corbett

Conference Chair and President & CEO

Michael F. Corbett & Associates, Ltd.

Learn: How outsourcing has become an essential tool in managing today’s and tomorrow’s organizations.

Business changes come as waves gathering shape, gaining energy and momentum, and then crashing across the companies that find themselves in their path. Those companies that anticipate and react quickly to these waves of change can often rise with the tide; those that don’t are often crushed by the impact. Technology, reengineering, the Internet, globalization, terrorism, and corporate responsibility are some of the waves reshaping business today.  Outsourcing is another.
                               

Michael Corbett welcomes Summit delegates and begins the learning with a clear and insightful analysis of outsourcing as a management tool.  He will discuss what outsourcing is, how it came to be one of the most important topics in business today and the current state-of-the-art in outsourcing excellence.

Learn these critical skills:

• How to determine if outsourcing is right for your organization

• How to establish an individualized value profile     
• How to identify the best outsourcing opportunities – using the experiences of companies around the world
• How to lead your organization through the enormous change outsourcing creates                   

09.20 – 10.00 
  

Outsourcing in a Changing European Business Landscape

Lode Beckers

Chairman & Managing Director

LOBO n.v. EUROSTRATEGIES

Learn: Prospects for outsourcing in Europe's future enlarged domestic market.

More than ever, outsourcing will be an efficiency-enhancing alternative. Regulatory and legal constraints may continue to hamper its applicability in certain national contexts in Europe, but increasingly outsourcing will demonstrate its usefulness as a durable solution.

At the same time, new issues will arise: workers' safety, consumers' safety, corporate governance considerations are all entering the picture as new parameters.
 

Mr. Beckers uses his far-reaching experience from both the private and the public sectors to examine:

• Economic and Monetary Union: Its broader perspective and implications for outsourcing as a management tool

• How the enlargement of the European Union from 15 to 25 countries will impact outsourcing

• Guidelines for applying outsourcing as a cost-reducing and efficiency-enhancing alternative
• A Personal Case History in Outsourcing: Citibank Belgium

10.30 – 11.20
   

Outsourcing or the Revenge of “Métiers”

Jean-Marie Descarpentries

Chairman of the Supervisory Board, Sidel and “one of the world’s 25 most influential business leaders,” Fortune Magazine

Francis Vidal

Partner and International Director, IDRH – Francis Vidal Groupe

Learn: Outsourcing’s evolution from a logic of finance to a logic of “best-in-business” competencies.

Before, outsourcing concerned uniquely operational and non-strategic activities in order to reduce costs. More and more, however, the outsourcing of activities is now developed with partners; whose areas of competency can be greater than those in any given company.  Even certain strategic activities, implicitly close to a company’s core business, are today being outsourced.  This is because every company is coming to recognise the strength behind developing its own core competencies.

Jean-Marie Descarpentries, one of Europe’s best known business leaders, is joined by Francis Vidal, Partner and International Director, IDRH – Francis Vidal Groupe, to keynote The 2003 European Outsourcing Summit.  In their comments they blend a unique practitioner and advisor’s view of the very real opportunities that outsourcing creates for building organizational value.

Their presentation focuses on four key factors for outsourcing success:

· The choice of the competent partner

· Building a trusting relationship between the company (outsourcee) and the outsourcer: based on mutual competency

· Concern for the development of all people concerned

· Measure of realised progress and transparent sharing of this progress (profits and experience)

11.20 – 12.00

Oren Harari

Best Selling Author of Beep Beep! Competing in the Age of the Roadrunner

Learn: How you as a leader can create an organizational and outsourcing environment marked by collaboration and trust, and why that pays off big time in terms of innovative solutions, cost efficiencies, profit margins, and customer loyalty.

In today’s glutted, hypercompetitive, and volatile global marketplace, outsourcing is a practical necessity for surviving.  But for thriving, and for truly capitalizing on the innovative potentials of outsourcing, collaboration and trust are absolutely necessary.  Unfortunately, too many organizations give mostly lip service to these concepts, and outsourcing often becomes an arms-length, quasi-closed, overly legalistic, almost commodity-like relationship.

In his talk, Mr. Harari describes the kinds of leadership, cultures, systems, and networks that generate the collaboration and trust necessary for true value-creation in outsourcing.  Make no mistake; the so-called “soft” stuff like genuine collaboration and trust is actually the “hardest” thing to pull off successfully, but the capacity to do it will take your outsourcing relationships to unimaginable performance levels.

Mr. Harari presents plenty of data and examples to illustrate what you as a leader can do to make it all happen.

08.30 – 09.00
   

The Three S’s of Successful Outsourcing

Michael F. Corbett

Conference Chair and President & CEO

Michael F. Corbett & Associates, Ltd.

Learn: How strategy, selection and a solid management system are key to outsourcing success.

Although nothing as complex as a long-term relationship between two companies can ever be distilled down to mere sound bites, Mr. Corbett will draw from his ten-plus years of experience to offer a simple yet essential model for successful outsourcing decision making and execution -- what he calls the three "S's" of successful outsourcing.

The first "s" is strategy. Much as the Cheshire Cat advises Alice that which path she should follow 'depends a good deal on where you want to get to,' outsourcing is not an end point, but a means to an end. Successful organizations do not outsource to outsource; they outsource to create specific advantages for their business. The second "s" is selection. This means selecting the right areas to apply outsourcing to and, just as importantly, selecting the right organizations with which to partner. The final "s" stands for system. There must be a management system for making sure that the relationship continues to generate the advantages sought and receives the necessary ongoing investment of time, attention and energy. Once established an outsourcing relationship becomes a strategic asset–just as valuable and just as critical to the organization’s success as any other asset.

09.00 – 10.00
   

Latest Developments and Future Direction of Information Technology Outsourcing in Europe

Dr. Leslie P. Willcocks  

Andersen Professor of Information Management and E-business

Warwick Business School, London

Learn: The risks and detailed components of effective information technology and business process sourcing strategies, and how to address them.

Professor Leslie Willcocks is co-author of 19 books, including most recently "Global IT Outsourcing: In Search of Business Advantage".  He has also published over 130 papers in journals such as Harvard Business Review, Sloan Management and MIS Quarterly and has provided advisory services to UK and US government committees as well major corporations around the world.

Professor WIllcocks draws on this experience and quantitative data to provide an in-depth guide to successfully defining and executing an outsourcing strategy that achieves its intended outcomes while minimizing the potential risks. 

10.30 – 11.15
   

Offshore Outsourcing: Strategy, Tactic or Fad?

Jagdish Dalal

Principal

JDalal Associates, LLC

Learn: How to take full advantage of offshore outsourcing and why executives often don’t.

There has been a dramatic rise in offshore outsourcing.  Though global sourcing of services is not new, the current wave of offshore outsourcing has heightened executive awareness and expectations while at the same time creating new challenges and risks.

As a result, there have been both enchantments and disappointments among businesses that have gone offshore.  Why is that?  Why is there such a wide diversity of experiences?  What makes some successful while others view it as simply the latest business fad?

The answer lies in the need for a clear understanding of all of the dimensions of offshore outsourcing and then managing the sourcing process to take the full advantage of the potential.  Offshore outsourcing may not be a solution to all outsourcing needs, but it is an approach that deserves careful study, diligent implementation and constant monitoring.

Jagdish Dalal, one of the field’s pioneers and leading practitioners will explore:

• Some of the myths around offshore outsourcing

• Why businesses do not fully leverage offshore outsourcing’s advantages
• Some of the challenges and how to overcome them
• What’s next for offshore outsourcing
  
  

11.15 – 12.30
 

Examining Outsourcing’s Global Marketplace

Chaired by:

Michael F. Corbett

Conference Chair and President & CEO

Michael F. Corbett & Associates, Ltd.

Jagdish Dalal

Principal

JDalal Associates, LLC

Kiran Karnik

President

NASSCOM

Valentin Makarov

President

RUSSOFT

Shaogang Song

Software Program Director

Torch Centers, P.R. China

Philip Peters

CEO

Zagada Markets

Learn: The opportunities and considerations in leveraging many of the world’s most important offshore destinations.

The 2003 European Outsourcing Summit concludes with a lively discussion between representatives from India, Russia, the Caribbean and China.  It is an exceptional opportunity to gain first-hand insight on the outsourcing experiences, infrastructure robustness, cultural fit and stability available from outsourcing destinations around the world.

Key questions to be answered:

• What are the region’s inherent strengths and weaknesses

• How many providers are available and what are their depths of experience and capability

• What are the most important business considerations when partnering with providers in these countries

• The first steps to be taken in exploring these opportunities.

Sunday, 1 June, 2003

16.00 –

18.00

Early Registration and Reception

Monday, 2 June, 2003

07.30

Registration Opens

07.30 –

08.30

Continental Breakfast in the Exhibition Hall

08.30 –09.20

Harnessing the Power of Outsourcing’s Next Wave
Michael F. Corbett, Conference Chair, President, Michael F. Corbett & Associates, Ltd.

09.20 –

10.00

Outsourcing in a Changing European Business Landscape

Lode Beckers, Chairman & Managing Director, LOBO n.v. EUROSTRATEGIES

10.00 –

10.30

Coffee Break in the Exhibition Hall

10.30 –

11.20

Outsourcing or the Revenge of “Métiers”
Jean-Marie Descarpentries, Sidel;  Francis Vidal, Francis Vidal Group

11.20 –

12.00

Making it Happen: Creating a Culture Where Outsourcing Flourishes

Oren Harari, Best Selling Author of The Leadership Secrets of Colin Powell and Beep Beep! Competing in the Age of the Roadrunner

12.00 –

14.00

Networking Lunch

14.00 –

14.50

Educational Track Sessions – Round 1

Outsourcing by Function

IT Outsourcing

Business Process Outsourcing

Corporate Real Estate & Facilities Services

Global Sourcing 

Deals that are Shaping the IT Outsourcing Market

Paul Dyson

PA Consulting

The In’s and Out’s of BPO and How to Realize Benefits from It

Ron Stratton, Stratton & Company

Graham Pascoe, Pricewaterhouse-Coopers

New Methods in Outsourcing Facility Support Functions

Albert Pilger, Pilger Facility Management GmbH

Fred Klammt, Aptek Associates LLC

Business Transformation from a Finance Perspective

Ian Ailles

Group Finance Director

Thomas Cook UK Ltd.

14.50 –

15.20

Break in the Exhibition Hall

15.20 –

16.10

Educational Track Sessions – Round 2

Outsourcing-in-Action Case Studies

IT Outsourcing

Business Process Outsourcing

Document Management

IT and Business Process Outsourcing

CNA Insurance

Successful Network Outsourcing Begins and Ends with Business Goals

Case Study Sponsored by Avaya Communications

Prudential Financial

Re-engineering the HR Function through BPO

Case Study Sponsored by

Exult

EDS

Document Management Outsourcing

Case Study Sponsored by Xerox Corporation

Case Study Sponsored

 by Unisys

16.10 –

16.30

Break

16.30 –

17.20

Educational Track Sessions – Round 3

The Outsourcing Process

Case Study

Strategy

Implementation

Management

Making Outsourcing Work

Marrying Outsourcing’s Commercial, Legal and Technical Issues

Alistair Maughan

Shaw Pittman

Successfully Addressing Pre-Contractual and Contractual Issues Bertrand Nouel, Gide Loyrette Nouel

Rethinking Outsourcing Providers as Alliance Partners

Larraine Segil, author, Intelligent Business Alliances

Managing Outsourcing as a Core Competency.

Jean-Francois Poisson, Bell Canada

19.00 –

20.00

Cocktail Reception at Cartoon Museum

20.00

Sponsored Private Dinners

Tuesday, 3 June, 2003

07.30 –

08.30

Continental Breakfast in the Exhibition Hall

08.30 –

09.00

The Three S’s of Successful Outsourcing

Michael F. Corbett, Conference Chair, President and CEO, Michael F. Corbett & Associates, Ltd., Chairman and Executive Director, The Outsourcing Research Council

09.00 –

10.00

Latest Developments and Future Direction of Information Technology Outsourcing in Europe

Dr. Leslie P. Willcocks, Andersen Professor of Information Management and E-business, Warwick Business School, London

10.00 –

10.30

Break

10.30 –

11.15

Offshore Outsourcing: Strategy, Tactic or Fad?

Jagdish Dalal, Principal, JDalal Associates, LLC

11.15 –

12.30

Examining Outsourcing’s Global Marketplace

Panel Chairs: Michael F. Corbett and Jagdish Dalal

Panel Participants: Kiran Karnik, NASSCOM (India); Valentin Makarov, RUSSOFT (Russia); Shaogang Song, Torch Centers (China); Philip Peters, Zagada Markets (Caribbean)

12.30–

14.15

Topical Table Luncheon

14.15 –

15.30

Educational Track Sessions – Round 4

The Outsourcing Process

Special Topic

Strategy

Implementation

Management

Management

Forging a Strategy of Corporate Revitalization

Nigel Roxburgh

National Outsourcing Association (NOA)

Europe: Ensuring an Appropriate Social Strategy in an Outsourcing Context

Francis Vidal, IDRH – Francis Vidal Groupe

Achieving Value by Managing the Relationship

Richard Harrison

PA Consulting Group

Comparative Law of Outsourcing: International Deals and Conflicts of Law Bill Bierce, Bierce & Kenerson, P.C.

15.30

Conference Close