OWS26: Redefining Managed Services in the Age of Artificial Intelligence | AI is rewriting the managed services playbook at every level — from pricing and contracting to performance measurement and value realization. Established constructs like labor-based pricing and volume-driven SLAs no longer reflect how work is delivered or how value is created. This session offers an executive view of how the shift from human-driven to AI-augmented delivery demands new commercial and governance frameworks — and how leading organizations are leveraging AI-enabled analytics and experience-level agreements (XLAs) to move beyond ticket volumes toward holistic business outcome alignment. More »
OWS26: Beyond FIRE: How the Top 5 Outsourcing Trends Reshaping Finance, Insurance & Real Estate Should Matter to Everyone | The forces rewriting the outsourcing playbook in Financial Services, Insurance, and Real Estate don't stop at industry borders — and neither should your strategy. FIRE sectors have become a proving ground for outsourcing innovations that translate directly to any complex, capital-intensive, or compliance-driven enterprise. This forward-looking panel unpacks the top 5 trends defining 2026 and beyond: tech-enabled managed services, AI-driven intelligent workplace operations, third-party risk and regulatory scrutiny, flexible cost structures for volatile markets, and access to specialized global talent. As the line between "outsourcing" and "subscribing" continues to blur — from infrastructure to the application layer — knowing where your enterprise stands has never been more consequential. More »
OWS26: The Reinvention of GCCs: From Cost Play to Innovation Powerhouse | Global Capability Centers have long been part of the outsourcing playbook, but their role is rapidly shifting. No longer just cost-optimization vehicles, GCCs are evolving into strategic hubs for digital innovation, AI engineering, and talent development. Avasant shares insights on regionalization trends, outcome-based GCC models, and how enterprises are leveraging GCCs to create value beyond cost savings — moving from back-office functions to global centers of excellence. More »
OWS26 Presentations | More »
OWS26: Know Before You Go: Unlocking Value in Emerging Global Business Services Locations | More »
OWS26: AI in Healthcare: What's Real, What's Hype, What Oversight Has Developed, and What's Coming | This session examines both the legal landscape shaping AI adoption and the operational realities healthcare organizations face today. The discussion explores where AI is actually being deployed in healthcare, along with key legal, regulatory, and governance considerations — focusing on what healthcare organizations are implementing, what they've moved away from, and where they see the most promise going forward. More »