Syllabus
Mastering Outsourcing: Strategy, Implementation, and Management
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Day 1
Understanding Outsourcing
The concept of outsourcing. Understanding the power of competition, core competencies, and continuous change. Outsourcing’s value pyramid. How business process outsourcing differs from outsourcing. The relationship between outsourcing, shared services, and commercialization. Going global, why and how.
Sourcing as Strategy
Mapping markets to competitive advantage and outsourcing. Building acceleration, flexibility, and innovation into the value model. Zero-based sourcing and just-in-time sourcing. Letting the marketplace drive sourcing decisions. Making outsourcing a true management discipline.
Optimizing the Opportunities
The differences between top-down and bottom-up opportunity identification. Outsourcing trends across business and public entities. Selecting ideas that warrant full assessment. Establishing a timeline. Defining goals, decision gates, and decision makers.
DAY 2
Creating and Leading Successful Project Teams
Structuring assessment teams, implementation teams, and management teams. Team members and their roles. Identifying and developing the right internal skills. How and when to make use of outside experts, such as, analysts, consultants, and lawyers. Techniques for effective team building.
Engaging the Marketplace
Mapping the global community of sources and the marketplace of providers. Aligning internal and external requirements. When to use requests for information, requests for proposals, and the case study method. Ensuring comparability of responses.
Choosing the Right Provider
Bringing the right number and mix of providers to the table. Evaluating competencies, capabilities, and fit. How to evaluate the selective and full outsourcing options to gain optimal results. Managing a selection process that produces the desired outcomes.
DAY 3
Developing the Financial Case
Establishing the base case. Analyzing the financials of the proposals. Developing a full-cost model for the transition. Assessing and minimizing financial risks. Comparing options and making the best financial decision.
Pricing, Contracting, and Negotiating
Pricing for optimal results, not just lowest cost. Structure and elements of the outsourcing contract. Building modular contracts. How to negotiate effectively while still building sustainable relationships.
Managing People and Change
Stages and timing of the outsourcing change process. Treating the human resources department as a line function. Identifying and resolving common employee concerns. Developing, executing, and monitoring the transition plan.
DAY 4
Managing the Outsourced Relationship
Establishing multi-layer organizational links. Using technology to manage outsourcing relationships. Outsourcing risk management. The outsourcing business plan. Managing for innovation.
The Outsourced Manager
Identify skill requirements for the outsourced manager. Developing and rewarding performance. Integrating relationship structure, management structure, and leadership skills. Creating an outsourcing competency center.
Capturing Tomorrow’s Opportunities
Case studies of global business process outsourcing in action. Anticipating outsourcing’s next waves. The plug-and-play company. Competing in the globally outsourced economy.