Presented by:
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Program Themes
Outsourcing ~ the key to success in an uncertain business world
The 2001 Australian Outsourcing Summit will help your organization move towards best practice in its use of outsourcing as a powerful tool in today’s dynamic business environment.
The Summit presents case studies from both the private and public sector. The program examines a range of outsourcing solutions, exploring the human resource, financial and legal aspects of outsourcing transactions. The program also examines critical leadership skills demanded in outsourcing management.
Outsourcing is increasingly important in today’s changing business world
To succeed, executives need to know how to apply outsourcing, especially in managing highly complex and critical outside relationships. Hear the experiences of international and national experts of outsourcing’s ability to focus organizations on their core business whilst reducing costs and building competitive advantage. Hear first hand from David Murray how the Commonwealth Bank leveraged from its outsourcing to achieve competitive advantage and cost effectiveness.
In a changing environment, flexibility and adaptability are critical
Industry convergence, deregulation, shifting consumer patterns and e-Business ventures all increase the complexity facing businesses today. The summit speakers explore outsourcing as a strategic management tool, enabling organizations to adapt to volume and business changes.
Successful outsourcing requires disciplined implementation and relationship management
Speakers will outline how managing risks and relationships have become a key consideration to successful outsourcing arrangements. What are the pitfalls and common mistakes that you can avoid? What are the emerging management models and structures that are fundamental to making outsourcing successful?
An ideal mix of international thought leaders and strategically focused practitioners who are making the difference.
Full Program Details
Day One - Monday 13 August 2001
7:30 - 8:30 Registration
8:30 - 8:40 Welcome by Conference Co-Chair
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Zia Qureshi
Managing Director
Business Catalyst International
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8:40 - 9:35 Opening Keynote Address - Strategic Considerations for Outsourcing
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David Murray
Managing Director
Commonwealth Bank of Australia
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Issues to be considered when making the decision whether or not to outsource |
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How IT outsourcing can contribute to business performance and lead to enhanced shareholder value |
9:35 - 9:45 Program overview and housekeeping
9:45 - 10:40 Keynote Address on Business Economic Outlook
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The Honourable John Howard
Prime Minister of Australia
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10:40 - 11:15 Refreshment Break
11:15 - 12:15 Keynote Address - New Business Rules for Today’s Outsourcing- Driven Economy
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Michael F. Corbett
Chairman & Executive Director,
The Outsourcing Research Council
President,
Michael F. Corbett & Associates
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Outsourcing’s implications for organisational structure, competitiveness and the global economy |
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Specific principles for reshaping business leadership |
Michael chairs The Outsourcing World Summit in the USA, the largest and most prestigious event on the topic. He will highlight knowledge shared in the World Summit, latest trends, lessons learnt and the latest development in management practices that are being implemented by leading US companies, to ensure the success of their outsourcing initiatives.
Michael also chairs the Outsourcing Research Council, a consortium of leading US companies focused on outsourcing research, development and knowledge sharing. He is a highly sought after adviser on outsourcing for some of the largest US corporations. This is a tremendous opportunity to learn from Michael’s expertise.
12:15 - 13:30 Executive Lunch
13:30 - 14:15 Outsourcing in Action - Session 1
What it Really Takes to Make Outsourcing Work
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Dr Wendell Jones
CEO, Outsourcing Advisors International
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Learn how to move more high-value outsourcing relationships through the organisation faster, with better results and lower risks |
Dr Jones, who as CIO of McDonnell Douglas planned and executed one of the largest outsourcing programs in history, highlights the framework for a cohesive management system for successful outsourcing.
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13:30 - 14:15 Outsourcing in Action - Session 1 (continued)
Achieving Agility and Flexibility Through Outsourcing
Jane Kennedy
Strategic Sourcing Manager, Meridian Energy
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Pursuing a proactive outsourcing strategy
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Challenges encountered and lessons learned |
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Ensuring outsourcing and relationship management is a core competency |
14:15 - 15:00 Outsourcing in Action - Session 2
Organisational Transformation - Delivering the Complete Outsourcing Solution
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Trevor Robertson
Group General Manager, Strategy & Development, Transfield Services and key clients
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Delivering strategic imperatives through effective cultural change, innovative financing solutions, risk management and 'interlocked relationships' across industries |
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14:15 - 15:00 Business Process Outsourcing (BPO) – The Game Where All Players Win
Peter Kazacos
CEO, KAZ Computer Services
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BPO - Defining the reasons and benefits |
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What an outsourcer can expect to achieve |
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Challenges facing the BPO industry |
15:00 - 15:30 Refreshment Break
15:30 - 16:20 Main Session - Shared Services: “Internal Outsourcing” of Service Functions
Vipin Suri
Vice President Shared Business Services, BHP Billiton
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Creating an internal market place for service functions |
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Reducing costs and improving internal service quality |
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Implementing a business strategy for sourcing services |
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Contributing to overall profitability and competitiveness |
16:20 - 17:10 Main Session - Outsourcing: The Business Context
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Bill Broockmann
Consulting DirectorBusiness Catalyst International
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Strategic sourcing choices |
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Business management plan |
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Meaningful measures |
Bill is Australia’s leading consultant on sourcing strategies with true outsourcing management expertise. He has developed and delivered innovative solutions that have made the difference to some of Australia’s largest outsourced arrangements for clients such as AMP, BHP, CBA and Crane Group.
7:30 - 19:00 Sponsors’ Exhibition
You are invited to visit our sponsors in the exhibition area adjacent to the main conference room.
Day Two - Tuesday 14 August 2001
7:30 - 8:30 Registration
8:30 - 9:30 Keynote Address - Outsourcing at the Customer Interface
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Michael F. Corbett
Conference Co-Chair,
Chairman & Executive Director The Outsourcing Research Council
(USA)
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Learn how to shape and manage successful outsourcing relationships that affect your firm’s most valuable asset - its relationship with its customer |
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16 best practices for successful outsourcing implementation |
9:30 - 10:20 Main Session - ASP: The New Generation Application Outsourcing
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Sheila Lugenbuehl
Vice President, ASP Industry Consortium
Director Business Development, Hewlett Packard (USA)
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Identifying the key components of an ASP model, including what business problems the model solves, and how to select partner/service providers |
10:20 - 10:50 Refreshment Break
10:50 - 11:40 Main Session - Outsourcing and e-Business: Foundations and New Directions
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Prof. Leslie Willcocks
Prof. e-Business, Warwick Business School, London
and University of Oxford
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Highlighting the risks and detailed components of effective sourcing strategies, and how to address these |
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Skills needed to make e-Sourcing a vital routine part of management |
Professor Leslie Willcocks is co-author of 19 books, including most recently "Global IT Outsourcing: In Search of Business Advantage". Leslie has also published over 130 papers in journals such as Harvard Business Review, Sloan Management and MIS Quarterly.
His recent advisory work includes several major Australian corporations as well as advising US and UK government committees.
11:40 - 12:20 Panel Session
Tony Henshaw, General Manager Enterprise Sales, Telstra Managed Solutions
Trevor Robertson, Group General Manager Strategy and Development,
Transfield Services
Bob McKinnon, CIO, Group Technology, Commonwealth Bank of Australia
Richard Allely, General Manager Finance, Fairfax Holdings
Prof. Leslie Willcocks, Prof. e-Business, Warwick Business School, London
and University of Oxford
12:20 - 13:30 Executive Lunch
13:30 - 14:15 Outsourcing in Action - Session 3
Using Our Network to Serve Your Needs
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Tony Henshaw
General Manager Enterprise Sales,
Telstra Managed Solutions
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Trends in customer demand: IP, integration, risk management |
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The network as the critical link - accessing critical data |
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Telstra's customer centric approach to meeting IT&T needs |
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13:30 - 14:15 Outsourcing in Action - Session 3 (continued)
Outsourcing Contracts - The Need for Flexibility
Gordon Hughes
Partner, Blake Dawson Waldron
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A legal perspective - monitoring provider performance |
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Altering scope of services and enforcing compliance |
14:15 - 15:00 Outsourcing in Action - Session 4
There Are Always Two Sides to an Outsourcing Story
Ralph Richardson
Vice President Asia Pacific - Outsourcing, Atos Origin and
Keith M. Revell
General Manager - IT Shared Services, Orica Australia
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A customer’s viewpoint of a partnership concept and the contract process - a customer’s viewpoint |
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14:15 - 15:00 Market Testing - The Key to Correct Sourcing for Government
Presenter to be advised
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14:15 - 15:00 Meeting of the Minds on
Managing the Relationship Discussion facilitated by Michael F. Corbett
Conference Co-Chair,
Chairman & Executive Director The Outsourcing Research Council (USA)
15:00 - 15:30 Refreshment Break
15:30 - 16:10 The Board of Directors’ Perspective: Ensuring Sustainable Business Performance
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Bruce Vaughan
Chairman, Queensland Sugar Corporation and Trade Policy Advisory Council
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The role of the Board in:
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Strategic outsourcing decisions |
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Defining core competencies of business |
Governance framework in complex outsourcing arrangements
16:10 - 16:55 Wrap-up Round Table Discussion
Michael F. Corbett, Wendell Jones, Sheila Lugenbuehl, Gordon Hughes, Bill Broockmann and Vipin Suri
16:55 - 17:00 Concluding Remarks
Zia Qureshi
Managing Director,
Business Catalyst International
7:30 - 17:00 Sponsors’ Exhibition
You are invited to visit our sponsors in the exhibition area adjacent to the main conference room
A sample of what you can expect to learn at the Summit...
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| Strategic Decision Making |
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New business rules for today’s outsourcing driven economy |
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Implications of the business economic environment |
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Market testing - the key to “right-sourcing” for government enterprises |
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| Making Outsourcing Succeed |
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Outsourcing: managing results, not resources |
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Constructing and negotiating the outsourcing agreement (a legal perspective) |
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Managing a sourcing portfolio for effective back office operations |
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What it really takes to make outsourcing work |
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A business planning approach to managing outsourcing |
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| Panel Discussions/Sessions - Meeting of the Minds |
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Making the outsourcing decision |
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Managing the outsourcing relationship |
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| Practical Applications |
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Strategic sourcing of shared services |
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Outsourcing at the customer interface |
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Site facilities management - someone else’s core business |
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Creating a utilities corporation with strategic sourcing |
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Business process outsourcing for financial institutions |
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| Innovative and Practical Insights |
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ASP: The next generation outsourcing model |
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Matching the outsourcing expertise of the service provider |
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The Board of Directors perspective |
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From financial services, banking, oil industry, transportation, energy, media, government |
This is one event that:
Brings access to world expertise
By bringing together renowned world experts and Australian thought leaders to share unique insights and leading edge practices.
Provides a forum for blue-chip companies
Where top blue-chip companies and leading government organizations can meet in an excellent networking forum.
Provides innovative and practical insights
By providing a forum for knowledge sharing and lessons learnt from a practical and innovative perspective.
“If you are planning to attend one management conference this year, this is it - it’s not just about outsourcing, it’s about strategic management principles, practices and improving business performance.”
Zia Qureshi
Conference Co-Chairman
Managing Director, Business Catalyst International
The 2000 Australian Outsourcing Summit was a highly successful, sold out event - delegates found the Summit most relevant and valuable.
200 plus delegates from blue chip companies and government organizations attended the 2000 summit:
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Airservices Australia
Amcor Food Cans
AMP UK
ANZ Banking Group Limited
APN Newspapers
ATSIC
Ausdoc Integrated Services
Australian Federal Police
Australian Geological Survey Organisation
Australia Post
Australian Taxation Office
Baulderstone Hornibrook
BDO Chartered Accountants & Advisers
BHP
Bovis Lend Lease
Cellsites International Pty Ltd
Centrelink
Citec
Commonwealth Bank
Commonwealth Department Of Veterans’ Affairs
Consolidated Meat Group
CSC Australia
Deloitte Touche Tohmatsu
Dept of Finance & Administration
Dept for Administration & Information Services
Dept of Agriculture, Fisheries & Forestry
Dept of Communications, Information Technology &The Arts
Dept of Defence
Dept of Health And Aged Care
Dept of Immigration & Multicultural Affairs
Dept of Industry, Science & Resources
Dept of The Parliamentary Reporting Staff
DMC Stratex Networks
EDS Australia
Education Department of WA
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Ericsson
Ernst & Young
Excell Corporation Pty Ltd
Freehill Holdings
Fuji Xerox Australia Pty Ltd
Jalco Group Pty Ltd
John Fairfax Holdings Ltd
KAZ Computer Services Ltd
KPMG
Malleson Stephen Jaques
Marconi Australia Pty Ltd
McSS Systems Pty Ltd
Meridian Energy Limited
Moore Business Systems
Nalco Australia P/L
National Australia Bank
NCR Australia Pty Ltd
Office Of Asset Sales & IT Outsourcing
Oracle
Origin Australia Pty Ltd
Outsource Australia Pty Ltd
Parks Victoria
Payroll Specialists
Pink Elephant Australia Pty Ltd
PriceWaterhouseCoopers
QANTAS QFIT, Network Services
RAAF Purchasing Support Agency
Raython Australia
Simpson Grierson
SimsMetal Ltd
Skilled Engineering
Solution 6
Swiss Re Life & Health
Telstra
Transfield Operations & Maintenance
Tranz Rail Ltd
Unisys
United Technologies International Operations
Victoria University
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