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FUTURE-PROOFING IN REAL TIME: 15 KEY LESSONS FROM OWS26 

IAOP’s OWS26 opened with a bold vision for the future: Wi-Fi-enabled call centers on the Moon, fusion-powered cities, and robots performing complex physical labor at scale. AI, space, and energy were framed as defining frontiers of the next century by Avasant Chairman and CEO Kevin Parikh. Yet the conversations in Chicago made clear that disruption is defining the current environment. Geopolitical shifts, regulation, trade tensions, and supply chain fragmentation are rapidly reshaping the $440 billion outsourcing industry, making real-time future-proofing an imperative.   CONTINUE READING

LATEST CONTENT

1

Grounded in Service
Mauricio Odovaine’s Journey to the IAOP Hall of Fame

2

Powering Global Career Access
IAOP Hall of Fame Honors Jon Browning’s Transformative “Second Act”

3

Dan Lang Award Presented
ADEC Innovations’ James Donovan Honored for Leadership

4

Outsourcing Is a Noble Career Path
IAOP Sits Down with Michael Nacarato, COP-GOV

5

A Message from IAOP’s CEO
What We've Been Building, and What's Next at IAOP

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 Public Article The Agentic Shift — Outcomes, Guardrails, and Getting It Right | More »

 Public Article Webinar: Impacts 2026 Launch | Global real estate and how we think about it are being reshaped by economic uncertainty and geopolitical change. These changes also mean that how we live, work and invest is evolving. At our webinar filmed at London Stock Exchange Studios, Savills World Research delivered insightful presentations and spoke to core members of our international team, unpacking the changes and pressures facing the built environment and the opportunities that exist for proactive decision makers. Read the full Impacts 2026 report with eight articles exploring the topics shaping the future of real estate. More »

 Public Article Location strategy now leads with labour | For decades, companies have based location decisions on access to customers, capital and cost. In 2026, the realities of structural megatrends are reshaping that model. Demographic change is redefining talent availability; housing affordability is influencing where people choose to live and work and AI is accelerating demand for specialised skills. Simultaneously, a more volatile operating environment is prompting organisations to prioritise resilience and rethink how their portfolios are structured. More »

 Public Article Today’s talent landscape: how companies are changing their location strategies | Businesses are rethinking where they locate amid labour scarcity, moving work where talent is available and spreading operations across multiple cities. The past decade has brought some of the most profound changes to working practices since the Industrial Revolution. Labour scarcity, slowing global migration and macroeconomic volatility have made finding and retaining talent more complex. At the same time, maturing digital technology has enabled companies to spread functions across different cities. Traditionally, businesses clustered in a select few leading global cities, drawn by deep talent pools, access to capital and proximity to clients. Today, a new corporate geography is emerging. These major global cities remain important but are now part of wider office networks that support growth, provide access to talent and improve cost efficiency. This has flipped the traditional relationship between workers and jobs: increasingly, companies are not asking talent to relocate but are moving to where they can find skills matched to their strategy. In boardrooms across the globe, corporate expansion plans are driven by the question: where can we find – and keep – the right people? More »

 Public Article AI’s implications for real estate | The growth of AI is poised to reshape labour markets and drive data centre investment. But how could it change property in the future? AI adoption has grown rapidly since OpenAI launched ChatGPT, the first mass-market large-language model, in late 2022. While the technology is still in its infancy, its effects on productivity and labour markets are starting to be felt. Regulators around the world are also considering how to respond. Real estate is already experiencing AI’s impact: data centres are enjoying an investment boom. This is driven in part by record hyperscaler spending, for which the US has been the major recipient. There are also knock-on effects for logistics, with Europe alone expected to see an additional 8.5 million sq ft of demand for supporting warehousing space over the next three years. Longer term, the implications for the industry are less certain. But if the current pace of uptake and technological development continues, AI could have a transformative effect. More »

 Public Article Global Occupier Markets: Market Makers H1 2026 | Prime office leasing volumes remained stable in H1 2026 across our global dataset of the top 10 deals in 42 markets. Expansionary deals accounted for 58% of all activity. This suggests companies may be starting to move away from a “wait and see” approach to leasing. Just 5% of deals involved a reduction in space, signalling the continued value placed on office space. Meanwhile, the share of businesses relocating or renewing at a similar footprint fell to 37% in H1 2026, down from 44% in H2 2025. Of these, relocations accounted for the majority of activity (49%), while 37% of transactions were stay-in-place renewals. Over the same period, prime office occupier costs rose by 2.0%, highlighting the sustained demand for premium buildings. More »

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