Click the magnifying glass icon at the top right of your screen to search IAOP's website using Google Search. Use the Knowledge Index option to optimize your search by industry, function, topic, etc. on articles in IAOP's archives. 


It’s not going away so how do you adjust to the persistent problem of not having enough talented workers to run your business? That’s the top issue facing organizations today, according to new research unveiled by Everest Group at OWS22.  The data shows that the talent war can not be won.

The scarcity of skilled employees, across not only high-tech digital jobs but all sectors, will continue for years, if not decades, the analysts reported on the opening day of the virtual event series.  Read more...



IAOP 2022 Award Season: And the Winners Are...
IAOP awards raise the bar. Find out whose been recognized this year.


Top 5 Technologies Improving the BPO Industry
Technology is key in helping BPO providers advance and innovate within the industry.


Outsourcing and AI: The Changing Face of Business
Artificial Intelligence is critical to digital evolution; however, AI also comes with risks.


What Employers Can Learn From the Past Labor Market in 2022
Key findings from The Labor Market Paradox of 2021 and What Employers Can Do About It.


OWS22: It's a Wrap! Thank You to All Who Participated
A Message from IAOP’s CEO


Public Article Public Article Free Associate Membership Required Free Associate Membership Required Professional Membership Required Professional Membership Required

 Public Article Reinventing Document and Data Processing | Reinventing Document and Data Processing Utilizing collective intelligence to tackle staff shortage, volume volatility and boost customer retention. More »

 Public Article Transforming L&D Operations Adds Value to Your HR Function | Implementing an intelligent, next-generation learning solution to transform your L&D operations drives personalized, frictionless, and continuous learning experiences across your talent management cycle. Discover more in this blog More »

 Public Article Deliver Frictionless HR Operations By Putting People First | Putting your people at the center of your HR operations drives intelligent and frictionless people experiences that enhances the value of your HR function and enables you to meet all your employee and business needs. Discover more in the blog. More »

 Public Article Impact of Digital Transformation and Cloud Computing on Outsourcing | Adopting new technologies is now an integral part of building a forward-looking and future-proofed business strategy. Artificial intelligence, IoT, advanced cybersecurity and cloud services can enable companies to scale more efficiently, innovate faster and go to market at an accelerated pace. The reality of digital transformation, however, requires focus on compliance with ever-evolving industry regulations, security concerns and the development of a functioning enterprise-wide system often composed of separate technologies that can burden in-house IT teams. Enter cloud computing and outsourcing as strategic considerations for success. In this 60-minute program, Peter George from Baker McKenzie will discuss how digital transformation and cloud computing are impacting the outsourcing industry through the following topics: Key trends in digital transformation and cloud contracting Results of Baker McKenzie's 2021-2022 Digital Transformation and Cloud Survey Top concerns and investment priorities of executives Best practices for addressing key concerns and opportunities More »

 Public Article Improve your order-to-cash process by consolidating vendor data effectively | Consolidating vendor data across your entire order-to-cash process is time consuming and often prevents your teams from focusing on business-critical tasks. Here are five ways of consolidating your data to deliver a more intelligent order-to-cash process that adds value to your finance function. More »

 Public Article Working Smart And Securely In The Digital World | Speakers: Oscar Elizondo, Vice President Global Enterprise Services at CEMEX and Andrea (Andie) Henrich, Distribution Sector BPO Leader, IBM Consulting Webinar Overview: Hear how IBM is bringing increased agility and flexibility to CEMEX’s finance and accounting operations as well as in its back-office commercial services. IBM combines the use of multiple global delivery centers with increased automation, advanced analytics, and applied cognitive technologies. It also provides advanced IT security services and technology to help secure CEMEX digital infrastructure and strengthen the company’s cyber resilience. More »


Public Article Public Article Free Associate Membership Required Free Associate Membership Required Professional Membership Required Professional Membership Required
IAOP Webinars & Featured Content »Business & Sourcing Strategy »Governing and Managing Outsourcing »Nearshore & Offshore »
Sourcing 101 »Corporate Social Responsibility »Sourcing Innovation »Implementing Outsourcing »Outsourcing World Summit Conference Series »

© 2022 IAOP® All Rights Reserved. IAOP, Certified Outsourcing Professionals®, The Outsourcing World Summit® and The Global Outsourcing 100® are registered trademarks of IAOP.