IAOP Thought Leaders Forecast a Transformative 2025: The Future of Work Lies in Flexibility, AI Innovation, and Sustainable Practices | As we look ahead to 2025, industry leaders at IAOP predict flexibility, advanced technology, and sustainability will not just be buzzwords but essential components for organizational success in a rapidly evolving landscape shaped by shifting workforce dynamics and economic pressures. More »
Empowering Lives: IAOP Event in New York Inspires Global Sourcing Professionals to Support Refugee Hiring | IAOP’s On Location Event served as a catalyst for change, inspiring global sourcing professionals to explore a powerful collaboration empowering refugees and underserved youth in New York City through education and employability programs. More »
IAOP On Location: Industry Leaders Converge in NYC to Explore Digital Innovation, Governance, Workforce Challenges, and Social Impact | IAOP on Location in New York united industry leaders and innovators to explore the transformative impact of digital technologies and AI through discussions on regulatory challenges, data integrity, workforce dynamics, and the imperative of social responsibility in building a more inclusive future. More »
Silver Tsunami | THE SILVER TSUNAMI IS NOT A GLOBAL PHENOMENON.
Demographic data suggests an aging population in much of the West, Japan and China but a much younger population in South Asia, Africa, Latam & India. More »
Evolving Your IT Sourcing Model | Today’s digital landscape demands an adaptable IT sourcing model that supports resilience, efficiency, and innovation. Our research shows that organizations can achieve up to 30% cost savings by modernizing their sourcing strategies, focusing on agility and long-term value. Evolving Your IT Sourcing Model outlines ten strategies to transform IT sourcing into a strategic advantage, empowering businesses to meet evolving needs while maximizing returns. More »
Meta and TaskUs’s Strategic Partnership Revolutionizes Remote Work and Receives IAOP Award | The era of traditional outsourcing call centers fully staffed with on-site agents has been fundamentally transformed in the wake of the pandemic and shifting worker expectations for work-from-home setups.
In response to this new landscape, Meta and its BPO partners, such as TaskUs, have forged a model that not only embraces remote work where possible but also integrates service and technology innovations. This approach redefines excellence in outsourcing talent, setting a new standard in the industry. More »