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Click the magnifying glass icon at the top right of your screen to search IAOP's website using Google Search. Use the Knowledge Index option to optimize your search by industry, function, topic, etc. on articles in IAOP's archives. 

THE CHANGING FACE OF COP CERTIFICATION: INTEREST IN THE COP MASTER CLASS LIVE SURGES AS MORE YOUNG PROFESSIONALS SEEK TRAINING 

With today’s talent shortage, training and certification are more essential than ever. IAOP is seeing a surge of interest in its COP Master Class Live among young professionals entering the field and organizations upskilling their workforces as well as companies across the industry embracing the new online class format. The next COP Master Class Live will be offered Oct. 3-6.  Read more...

LATEST CONTENT

1

A New Business Model for Outsourcing Enterprise Growth Activities
The rise of GPO

2

Outsourcing’s Role in Filling Talent Gap
Its power to help companies address talent issues

3

Impact Sourcing Spotlight
Stepping up for refugees through reskilling and employing

4

IAOP is Coming Back Live
Watch for 'On Location' coming to a city near you

5

The State of the Industry
A Message & Insights from IAOP’s CEO

LEAD ARTICLES


Public Article Public Article Free Associate Membership Required Free Associate Membership Required Professional Membership Required Professional Membership Required

 Public Article Beating The Downturn And Mitigating Risk By Growth Process Outsourcing (GPO) | More »

Free Associate Membership Required Global Impact Sourcing Award Winners Make a Difference | More »

Public Article IAOP Leadership Hall of Fame Inducts Four   | These leaders have inspired innovative thought leadership and more collaborative business strategies for achieving higher performance and better outcomes, advancing outsourcing as both a business model and a profession all while contributing to society at large. Read on to learn lessons from the industry’s best and join us in celebrating the achievements of  Neil Hirshman, Partner, Kirkland & Ellis; Mark Voytek, Chief Customer Officer, Sirion Labs; Alpa Inamdar, Transformation Leader, AIG; and Sergei Makedonski, Founder, ASTRA (posthumous honor). More »

Professional Membership Required Tackling the Talent Dearth - How to Navigate the New Reality | It’s not going away so how do you adjust to the persistent problem of not having enough talented workers to run your business? That’s the top issue facing organizations today, according to new research unveiled by Everest Group at OWS22. More »

Free Associate Membership Required Outsourcing and AI: The Changing Face of Business | Artificial Intelligence (AI) is viewed as critical to digital evolution but comes with risks and complex legal and ethical considerations. To learn more about the latest regulatory landscape and policy developments to protect your organization while reaping the many benefits AI presents, read on. More »

Free Associate Membership Required Top Five Technologies Improving the BPO Industry | Technology has become a key player in helping business process outsourcing (BPO) providers continue to advance and innovate within the industry. To learn the latest tech trends being offered, read on. More »

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