Innovative I.D.E.A. by Colliers Elevates DEI at Cummins | In an era where DEI is more crucial than ever, Colliers has partnered with Cummins to deftly intertwine innovation with inclusivity.
Colliers’ groundbreaking program, known as I.D.E.A. (Innovation through Diversity, Equity, and Allyship), has significantly enhanced DEI efforts at the global engine manufacturer and has been recognized as an award-winning model for its effectiveness and impact.
Challenged by Cummins to develop an authentic strategy to elevate DEI that reflected its core organizational values, Colliers implemented the comprehensive initiative that emphasizes supplier and team diversity, training, and mentoring. More »
On Location: NYC24 - CXforGood: Empowering Communities Through Education - A Collaborative Movement in NYC | In this session, Najet presented Foundever.org's latest collaboration in New York City, where they have partnered with Tent and Project Rousseau to provide education and employment opportunities to refugees and underserved youth. This initiative is a tangible example of how businesses can leverage their resources and partnerships to uplift communities, offering refugees pathways to workforce integration and empowering young people with skills and mentorship to break cycles of poverty. The speakers shared inspiring stories and real-world outcomes from the NYC project, showcasing how the CXforGood movement is creating lasting social impact. By expanding education and mentorship beyond the walls of the business, CXforGood is setting a new standard for how global business services can become a force for community transformation. We invite you to join this movement and discover how your organization can contribute to empowering communities through education and responsible sourcing. More »
On Location: NYC24 - Empowering Sustainability: BPO’s Role in ESG and Risk Management | Explore the transformative role of artificial intelligence (AI) in the realm of social impact sourcing. This session will explore the critical role that BPO companies play in advancing ESG initiatives and managing associated risks. As organizations increasingly prioritize sustainability, BPOs are uniquely positioned to drive impactful change through innovative solutions and strategic partnerships. More »
Location, Location, Location – 2024 and beyond | No matter what the angle or the time period, there has always been a death knell sounded over the future of offshoring.
Over the years, many would have had it believed that business process delivery from locales near and afar would succumb to the advancements in automation and artificial intelligence. Equally, there has been a school of thought in place among some influencers that this work is better serviced from domestic locales.
Despite vigorous debate, the reality is that the demand for offshore services around all aspects of front and back-office functions has never been more robust. A clear example of why this is the case relates to the number of destinations from which this work can be done. Not even two decades ago, it would not have been unreasonable to assume that four or five countries would account for 90%+ of these work volumes. Today, that number would be in excess of 50 countries, ranging from legacy destinations such as India, through to upstart geographies like Rwanda, Georgia and Honduras.
What is driving the continued (and growing) interest in offshore BPO delivery? That is a question that could be answered a million different ways; but, suffice to say that the primary driver is no longer cost. The days of ‘your mess for less’ are a thing of the past, and any outsourcer positioning their offerings to be delivered from an offshore destination for the cheapest price possible is doomed to failure. More »
PULSE: Unearthing Hidden Gems: Global Impact Sourcing Award Winners Find Talent in Unexpected Places | More »
Harnessing AI for Positive Social Impact | Each new technology sparks debate about its impact on employment. There are two contrasting perspectives. Optimists view the new technology as alleviating workers from the most grueling tasks, freeing them to do more meaningful work. Pessimists, on the other hand, sound alarms about widespread unemployment, especially for those at the bottom of the career ladder.
Artificial intelligence (AI) is the latest new technology that is the subject of this debate, and this is especially of concern in marginalized and underserved communities, whether in prosperous countries or developing countries. These communities face challenges getting the education and resources they need to climb the career ladder, especially with digital skills training. Opportunities that exist are often lower-skilled jobs—exactly the jobs that AI might automate. So, will AI take those jobs away and worsen the disparities in opportunities? We do not see it that way. Although automation will no doubt take away some lower-level jobs, we believe that AI can help marginalized communities grow and prosper by positively impacting education, employment, and entrepreneurship. This report outlines how this will come about. More »