Welcome to IAOP

Where outsourcing and business services professionals turn insight into action.

The conversation doesn’t end at OWS

Join an IAOP community, engage in Office Hours, or attend an upcoming session to stay connected and keep building.

Collaboration at the core

Leaders across outsourcing and business services come together through IAOP to share expertise, solve real challenges, and build what’s next.

Join the Community Subscribe to IAOP

IAOP is a global community for outsourcing and business services professionals focused on turning insight into action through collaboration, shared expertise, and real-world experience.

Strategic Advisory Board

GUIDED BY THE PEOPLE SHAPING OUTSOURCING AND BUSINESS SERVICES.

IAOP^® is advised by senior buyers, providers and advisors who help shape our priorities, programs and conversations so the work stays relevant, practical and connected to what is happening across the industry.

Meet the Board

Michael Nacarato

Transamerica

Dan Schuffert

HCSC

Neil Hirshman

Kirkland & Ellis

Mauricio Odovaine

Michelle Needles

Savills

More leaders

See the full Strategic Advisory Board.

View full board

WHAT IAOP OFFERS

PROGRAMS, COMMUNITIES AND CONNECTION BUILT FOR PEOPLE DOING THE WORK.

IAOP brings together the essential pieces of a strong professional community: trusted relationships, practical learning, member visibility and opportunities to shape what comes next.

Membership

Connect with a cross-industry network of buyers, providers and advisors committed to better partnerships, stronger outcomes and responsible business.

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Professional Development

Build the shared language, practical knowledge and standards teams need across outsourcing, sourcing, GBS and business services.

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Impact

Advance business as a force for good through inclusive hiring, mentorship, opportunity creation and responsible business practices.

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Networking & Events

Join curated gatherings, forums and virtual sessions designed for meaningful exchange, practical insight and real connection.

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THE POWER OF IAOP MEMBERSHIP

CONNECT WITH THE PEOPLE, PROGRAMS AND IDEAS MOVING THE INDUSTRY FORWARD.

IAOP membership gives professionals and organizations a trusted place to learn, connect and lead across outsourcing, sourcing, GBS and business services.

Members gain access to a cross-industry community of buyers, providers and advisors, along with programs designed to turn shared expertise into practical action.

Exclusive Events: Summits, forums and virtual sessions built around meaningful conversation.
Centers of Excellence: Focused communities advancing governance, digital technology, healthcare, social impact and more.
Professional Development: Training and certification resources for individuals and teams.
Visibility and Thought Leadership: Opportunities through PULSE, webinars, recognition programs and member spotlights.

WHY IAOP

A TRUSTED COMMUNITY FOR A RAPIDLY CHANGING BUSINESS SERVICES LANDSCAPE

In a market shaped by AI, risk, governance complexity, workforce change and new delivery models, IAOP gives professionals a trusted place to make sense of what is happening and move forward with confidence.

Our value comes from the combination of people, programs and practical insight: a global community built to help members learn, connect and lead.

Strategic collaboration: A trusted ecosystem of buyers, providers and advisors.
Practical expertise: Content and programs grounded in real business challenges.
Long-term value: A community focused on stronger partnerships and better outcomes.