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Join us in the Main Tent and learn from these and other global leaders!

Breakthroughs 2005!

Michael F. Corbett, Chairman, The 2005 Outsourcing World Summit, author of the best seller The Outsourcing Revolution:
Why It Makes Sense and How to Do It Right

Through his work with many of  the world’s top companies, governments, and leading business publications, such as Fortune Magazine, Mike Corbett has been instrumental in the development of outsourcing into today’s global phenomenon.  He has appeared this year on the CBS Evening News with Dan Rather, CNN’s Lou Dobbs Tonight, and CNBC’s Power Lunch.

Real change doesn’t just come in steps, it comes in leaps.  Old barriers are traversed and new horizons opened up.  Mike Corbett identifies outsourcing’s current breakthroughs and what they mean for the future of business.

The Art and Practice of Change Insurgency

Robert Reich, economist, professor, author,

and former U.S. Secretary of Labor

Professor Reich is the author of 10 books including The Work of Nations, which has been translated into 22 languages, and The Future of Success, which in 2002 was ranked by Business Week as the #2 best- selling business book.  In 2003, Professor Reich was awarded the prestigious Vaclev Havel prize, in Prague, for his original contributions to world thinking and culture.

How can companies use outsourcing to organize their people in the face of shifts in physical capital, intellectual capital and social capital?  Leaders are grappling with the obstacles of moving away from the old top-down “high volume” model to this new “high value” model.  Just as importantly, they’re grappling with building tomorrow’s “symbolic analytic” workforce.

 Global Sourcing – Myths and the Current Wave of Restructuring

Chris Disher, Vice President, Booz Allen Hamilton

Mr. Disher routinely leads client management teams in evaluating and implementing outsourcing as a strategic option.  This work has included defining the role of IT, benchmarking and assessing current environments, identifying opportunities for improvement, outsourcing strategy, vendor assessment, and negotiations.

As corporations evolve and adopt outsourcing as a legitimate lever of performance improvement, they will have to build new capabilities to ensure the gains from outsourcing are captured and sustained.  Chris presents the building blocks, processes and tools of a new operating model designed to institutionalize outsourcing into the DNA of the company.
 

What Really Keeps Vendors Up at Night

Hear what Al Binford of Unisys, Terrie Campbell of IKON, John Maher of USI, and Ken Price of Heritage think are the real issues facing their customers, their organizations, and the industry.

An Outsourcing Reality Check!

Too many conferences present outsourcing as a panacea. Not the Summit.  Outsourcing is certainly a powerful tool, but only when used in the right places and right ways.

Hear the good, the bad, and the ugly of offshoring from one of its pioneers, Jag Dalal.  As a former CIO at Data General, Xerox, and Carrier Corporation, Jag Dalal brings insights that only true practitioners have into what works, what doesn’t, and what to avoid at all cost.

Not all industries embrace outsourcing.  Why?  How do you recognize and deal with the real issues that can stop any effort dead in its tracks?  One of America’s top healthcare executives, Fred Brown, shares his experiences working though the very real organizational and people issues that create outsourcing’s strongest headwinds.

Plus...James Brian Quinn 

Outsourcing’s legendary visionary closes The Summit with an exciting look into outsourcing’s emerging frontier – outsourcing innovation and why it’s the needed strategic response to today’s job backlash.  Dr. Quinn, Buchanan Professor of Management Emeritus, Dartmouth College, and the first-ever academic recipient of the Outsourcing World AchievementAward, energizes audiences around the world with his passion, vision, and practical examples of what makes great organizations great.

In-depth Educational Tracks

The 2005 Outsourcing World Summit offers seven in-depth educational tracks designed for the specific interests of professionals in each of these fields.  Every track digs into the most important topics of the day, presents real client examples, and is chaired by a recognized industry expert.  The result is practical insight you can immediately put to use.

Information Technology Outsourcing

IT outsourcing is in flux, major deals are being simultaneously signed, renegotiated, and even in some cases cancelled.  Far from reflecting a new direction, these changes mean that one of outsourcing’s most important areas is maturing and going from hype to reality.  In-depth sessions provide practical guidance on governing for success, wiring innovation in from the start, aligning expectations to today’s realities, and the practical tips learned at some of the world’s top companies.

 Bill Metz

Track chair, and manager of global business services, Procter & Gamble.

Sessions include:

Bill shares Procter & Gamble’s IT sourcing story, and describes the key governance processes P&G uses to manage its relationships with strategic suppliers.  Critical areas include: service request processes, performance management, project management, and the role of a shared services organization in an outsourced environment.

Plus a client case study from Booz Allen Hamilton and more!

Strategic Partnering: An Innovative Approach to Contracting

David Barrett, Partner, Head of Technology and Outsourcing and Peter Brudenall, Senior Lawyer Technology and Outsourcing for Simmons & Simmons, two of the field’s top deal makers, discuss how to facilitate a partnering mindset through an innovative approach to developing and negotiating the IT outsourcing contract.

Business Process Outsourcing (BPO)

Who will benefit:  Executives from finance, human resources, order processing and remittance, operations, customer service, and related back-office and client-facing operations.

BPO is unleashing a fundamental redesign of the operations of most organizations to make them more agile, global, and operationally excellent. Track chair is Abe Eshkenazi, managing director, American Express Tax & Business Services consulting group, one of the field’s most articulate professionals.

▪ Through case studies from both public and private organizations, learn how the assessment

   and implementation of BPO solutions can be a catalyst for growth and change.

▪ Learn from Denny Carreker, one of the banking industry’s top advisors, how electronification

   and globalization are transforming the payments business for banks.

▪ Hear how Northwest Airlines is working with API Outsourcing to enhance its cargo billing

   and strengthen its industry-leading position.

▪ Hear how Unisys is using 3D Visible Enterprise to help corporations see their BPO decisions

   in the context of their organization as a whole.

▪ Learn the critical success factors for customer care outsourcing from StarTek COO Lance

   Zingdale and Ron Muns, founder and chairman of  the Help Desk Institute.

      Real Estate and Facilities Management Outsourcing

Track Chair: As General Manager – Contract Management for Bell Canada, Jean-Francois Poisson responsible within for deploying and managing his company’s multi-million dollar management services outsourcing agreement.

This track covers the full spectrum of real estate and facilities management outsourcing -- as practiced by top providers and major customers.  Sessions provide specific guidance on: identifying the most appropriate business processes for outsourcing; sustaining value while managing risks; building a successful relationship with your supplier; developing the right performance management system.

Sessions include:

For the first time ever, a detailed performance measurement frame-work will be revealed!  Come benchmark your real estate

organization performance with what top providers have to offer!

▪ John Maher of USI on how applying a BPO strategy to real estate portfolio management can

   cut company costs by hundreds of millions of dollars.

▪ The results of a detailed study of facilities management trends presented by Rakesh Kishan

   of EMCOR.

▪ Francois Brazeau, Director General, Public Works of Canada, describes his organization’s

   ground-breaking approach to performance management.

Who will benefit: Vice presidents of corporate real estate, facilities planning and site managers, and managers of site services, such as mailrooms, copy centers, and food services.

         Manufacturing Services Outsourcing

▪ Learn when and how to outsource support services such as equipment maintenance,

   logistics, warehousing, waste management and engineering services to forge today’s lean

   manufacturing enterprise.

▪ Hear from Dr. Ken Price and Dr. David Buckner of Heritage about how environmental 

   services outsourcing is being used in both the public and private sector to protect our   

   environment and creating jobs in the U.S.

▪ Hear why manufacturing functions previously considered to be ‘core,’ like, research and

   development, and product design, are now ‘up for grabs’ and the new organizations

   positioning themselves to take advantage of this emerging opportunity.

Track chair: Darren Dolcemascolo, Senior Partner, EMS Consulting Group, is one of the country’s top experts on lean manufacturing.

Who will benefit: Manufacturing executives with U.S. and global operations, managers and professionals with responsibility for the entire array of manufacturing support services.

Document Management Outsourcing NEW FOR 2005!

Document management outsourcing is today just as essential to improving most business operations as is IT Outsourcing and business process outsourcing.  Why?  First of all, studies by Cap Ventures and others have found that most companies spend between 10 and 15 percent of their revenue on document production, management, and distribution.  And just as importantly, documents continue even today to be the essential driver of every other process within the business and between it and its customers.

Areas covered by the brand new educational track include: how to better manage documents and gain control of costs with effective outsourcing strategies; how a blend of on-site/off-site management services can generate advantages and maximize return on investments; and powerful tools to allow companies to focus on their core revenue-generating ventures.

Document Outsourcing: Show Me the Money 

Dave Reska, Director of Purchasing, and Sharon Fried, Director of Materials Management, at Hartford Hospital, one of New England’s largest medical centers, are joined by Gregg Groenemann of IKON Office Solutions to discuss how a tailored document outsourcing strategy can successfully identify and eliminate previously hidden costs.

Experienced Buyers Forum       

For many customer executives and professionals, outsourcing now defines their jobs - whether they are responsible for supporting outsourcing from their company’s procurement operation, lead shared services operations or lead-up their company’s outsourcing project office.  This track covers the tough issues faced by these professionals day-in and day-out.

Jag Dalal, recognized as one of iSource’s 2003 “Sourcing Pros to Know,” brings his global experience as a customer and provider to chair the experienced buyer’s track and kicks it off with an in-depth discussion of the increasingly Important discipline of risk management.  Experience has shown that customers and providers alike have been increasingly dissatisfied with their ability to manage risks throughout the outsourcing life cycle.

Additional Speakers Include:

As Manager, Global Business Services at Cisco Systems, Inc., Tom Wirth has extensive background in the design, implementation and management of global enterprise solutions in the business services environment.  He shares his work to move Cisco’s approach from one of outsourcing to one of strategic vendor management.

Danny Ertel, a leading international authority on negotiating and relationship management with Vantage Partners, explains how to get that extra 10 percent that research and experience suggests buyers gain from relationships that are very well managed.  The value is hidden in the form of more innovation, greater responsiveness, and faster and more effective transformation, as well as reduced duplication of effort, faster resolution of issues, and better follow-through on decisions.

Additional client case studies from some of the world’s top organization’s round out this year’s experiences buyers track.

Who Will Benefit: Experienced outsourcing practitioners and professionals from shared services organizations, sourcing, procurement, supply chain management, outsourcing project offices, and outsourcing competency centers.

Providers Forum

The Outsourcing World Summit recognizes that providers attend this executive program not just for the business development opportunities it affords, but to learn about the latest approaches to successfully building and running their businesses, as well.

This year’s providers forum is chaired by Kyle Andrews, Vice President, Pretium Partners, who has worked with NCR, Lucent Technologies, Philips Medical Systems, and other leading companies to improve their value selling.

Topics covered this year include:

▪ How to better align marketing and sales communications and messages to improve

   overall outsourcing sales.

▪ Richard Crespin and Brenna Garratt of The Delve Group who will share 15 specific ideas

   for using your brand to shorten the sales cycle.

▪ Case studies in business development and sales from some of the field’s top

   professionals

Providers: Showcase your firm’s expertise and build new relationships

Contact Renee Preston at rpreston@corbettassociates.com for details.