Message from IAOP’s CEO: Leading the Evolution of Global Business Services Together

As the excitement of OWS24 continues into the summer months, we at IAOP take this opportunity to express our gratitude for our valued members and reflect on the ongoing evolution of our association.

With our members leading the way in the dynamic world of Global Business Services (GBS), IAOP’s mission extends beyond simply adapting to change. We take pride in redefining traditional outsourcing by emphasizing integrated digital solutions that foster operational excellence and sustainable business practices. We are inspired by our positive impact on the industry and look forward to continuing this journey together.

For over 25 years, IAOP has been recognized as the leading global association for industry professionals and organizations dedicated to achieving exceptional results in GBS and outsourcing. This includes excellence in digital transformation, sourcing governance, talent management, and shaping the future of work. Our commitment to social responsibility and adherence to globally accepted standards are not just focus areas; they are the foundation on which the future of strategic partnerships and business services are built.

IAOP is more than a forum of ideas and innovations; it is a platform for strategic thought leadership. Our exclusive events, spearheaded by industry experts and thought leaders, offer a broad view of the latest industry trends while facilitating unparalleled networking opportunities with executives and decision-makers, including buyers, providers, advisors, and academia.

IAOP events are where innovation, transformation, and strategic partnerships come together to strategically evolve industries and business areas globally. This was exemplified at our annual Summit this spring and our on-location events held throughout the year. 

Our engaging and thought-provoking IAOP community stakeholders are at the heart of the value proposition and, frankly, the key to our success. Being a member of IAOP means tapping into a global network of peers, experts, and visionaries, fostering collaboration, and sharing best practices in an inclusive and safe environment. This community not only empowers our members to broaden their professional networks but also showcases business achievements, growth drivers, and market insights.

The specialized Centers of Excellence (CoEs), including the Digital Technologies CoE and the Center for Social Impact, are a testament to our commitment to driving industry advancement while championing responsible and sustainable business practices. At IAOP, we believe in the power of impact sourcing and digital transformation to enhance business efficiency while contributing positively to society. This is the cornerstone of who IAOP is and the values we advocate for in the marketplace.

The CoEs are continually evolving to meet the changing needs of industry professionals. The newest center focused on Healthcare and Life Sciences, along with established centers devoted to the Future of Work and Collaborative Supplier Governance, are led by the industry’s foremost thought leaders.

Being part of IAOP is a step towards engaging in a larger narrative – one that is committed to professional growth, ethical business practices, and fostering impactful and positive business relationships. We are on a mission to excel not only in the global business landscape but also set new benchmarks of excellence and social responsibility and share and learn from each other.

Let’s embark on this journey together. Your relationship with IAOP is more than just a membership; it’s a gateway to transforming the future of GBS, innovation, and strategic partnerships and doing so in a thoughtful, impactful way.

I am deeply grateful for all of our members and your unwavering support and dedication. We look forward to deepening our collaboration and seeing you soon!

Best,

Debi Hamill