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Member of the Year


2026 Award Recipients
Member of the Year
Dan Schuffert and Jim Lee were honored on April 28, 2026 during OWS26 for their exceptional contributions to IAOP and its members.
Daniel Schuffert

Daniel Schuffert, COP

DVP Corporate Strategy, Sourcing & Vendor Strategy, HCSC

Leads a Strategic Sourcing Organization encompassing Vendor Supplier Risk Governance, Hardware & Software Sourcing and Procurement, and Professional Services Sourcing. Member of the Gartner Research Board and IAOP's Strategic Advisory Board.

James Lee

James Lee

Principal – Global Lead Governance, Risk & Compliance, Avasant

Solutions-oriented leader specializing in supplier governance and risk, service integration and management, and digital transformation. Former CIO with Fortune 100 experience. Member of IAOP's Collaborative Supplier Governance Center of Excellence.

The Award
IAOP's success depends on the willingness of its members to contribute their time and talents. Annually, IAOP recognizes those who have made exceptional contributions to the association and its members.

Much of IAOP's success depends on the willingness of its members to contribute their time and talents. Annually, IAOP recognizes those who have made exceptional contributions to the association and its members with the Member of the Year Award. These individuals are recognized by their peers at a special awards ceremony held at the association's annual global gathering — OWS®. Winners are nominated and selected by the IAOP Team.

On behalf of all of our members and the entire global community of outsourcing professionals, we thank them for their dedication, contributions and leadership.

2025

Rob Kantrowitz and Clif Gustafson were honored on April 29, 2025 during OWS25.

Rob Kantrowitz

Rob Kantrowitz

Partner, Kirkland & Ellis

Corporate healthcare partner focusing on regulatory, privacy/security, enforcement, transactional and restructuring matters. Leads IAOP's Healthcare & Life Sciences Center of Excellence.

Clif Gustafson

Clif Gustafson, aCOP

Director of External Support, Atlantic Bay Mortgage Group

Experienced financial leader specializing in developing teams and scalable BPO solutions. Serves on the leadership team of IAOP's Collaborative Supplier Governance Center of Excellence.

2024

Peter George and Dan Lang were honored on May 21, 2024 during OWS24.

Peter George

Peter George

Partner, Baker McKenzie

Practices international commercial law, advising on domestic and multi-jurisdictional sourcing transactions and emerging technology contracting. Serves on the leadership team for IAOP's Digital Technologies Center of Excellence.

Dan Lang

Dan Lang

Practitioner, Sutherland Labs

Founding member of Sutherland's executive team, with two decades leading cross-industry social impact investments. Chief Advisor to IAOP's Center for Social Impact.

2023

Alex Rochlitz and Mark Voytek were honored on May 16, 2023 during OWS23.

Alex Rochlitz

Alex Rochlitz

Vendor Strategy and Execution, Google

Deep experience across outsourcing, customer support, IT service delivery and finance, negotiating dozens of $100M+ contracts. Serves on the leadership team for IAOP's Center for Social Impact.

Mark Voytek

Mark Voytek, COP

Founder and Managing Partner, Voytechnology Partners

25+ years helping Global 1000 organizations drive business and technology transformation. IAOP's Chief Advisor Thought Leadership and Digital Technology Center of Excellence leadership team member.

2022

Audrey Cushing and Mauricio Odovaine were honored on February 16, 2022 during OWS22.

Audrey Cushing

Audrey Cushing, COP

Director of Business Operations and Quality, Vee Technologies

Extensive experience designing, implementing and managing large-scale collaborative outsourcing initiatives. Co-chair of IAOP's Collaborative Supplier Governance Center of Excellence.

Mauricio Odovaine

Mauricio Odovaine

Head of Outsourcing, Meta

Global Ops Leader with experience leading highly diverse teams across EMEA, APAC and the US. Member of IAOP's CSR Committee and SRO Community.

2021

Kyle Andrews and Todd Jensen were honored on February 18, 2021 during OWS21.

Kyle Andrews

Kyle Andrews

Partner, Pretium Partners

Former U.S. Marine Corps officer and AV-8B Harrier pilot turned sales expert. Long-time chair and content developer for IAOP's Sales & Marketing Chapter.

Todd Jensen

Todd Jensen

Senior Consultant, World Bank

Global operations leader and digitization expert, formerly with Ancestry.com. Member of IAOP's Impact Sourcing Knowledge Collective and GISA judge.

2020
Stephen Sheahan

Stephen Sheahan

Sales Integration Executive, IBM

Delivered well-attended IAOP Chapter Webinars, providing members with skill development for larger professional roles as Atlanta Chapter lead.

Jon Yarlett

Jon Yarlett

COO, Intelligent Sourcing

Champion of IAOP for over 10 years. Member of IAOP's European Outsourcing Council and Chair of IAOP's UK/Ireland Chapter.

2019
Jon Browning

Jon Browning

CEO, Strategic Sourcing Advisors

Co-created the Global Impact Sourcing Coalition with the Rockefeller Foundation. Chairs IAOP's Corporate Social Responsibility Committee and Impact Sourcing Chapter.

Chitra Rajeshwari

Chitra Rajeshwari, COP

Executive Director, Avasant Foundation

20 years of sales and management success, focused on sustainability and innovation. Co-chairs IAOP's Women Empowerment, Leadership & Diversity Chapter.

2018
Sherry Jost

Sherry Jost, COP

Advisor, IAOP Authorized Trainer

25 years contracting for services and governing MSAs/LSAs for deals from $50K to $700M. Authorized trainer for the COP Master Class; co-chairs the Voice of the Customer Chapter.

Maura Hudson

Maura Hudson, COP

Senior Managing Director, Newmark Knight Frank

Advocate and enabler of strategic analytics, sales operations and marketing collaboration. Co-chairs the Women's Empowerment Chapter and Real Estate & Facilities Management Chapter.

2017
Mary Lewis

Mary Lewis

Sourcing Manager II, Supply Chain Management, Sprint Corporation

Extensive experience in sourcing, negotiating and managing strategic procurement agreements. Co-chair of the Voice of the Customer Chapter and judge for the Global Outsourcing 100 program.

Marko Kovacevic

Marko Kovacevic

CEO, Trizma

15 years in international relations, consulting, marketing and BPO services. Co-chair of the IAOP Eastern Europe Chapter and member of the Central & Southern Europe Regional Advisory Board.

2016
Donald Mones

Donald Mones, COP

Director, MUFG Union Bank

Earned his COP in 2008 and has been active in IAOP since. Co-chair of the IAOP New York Chapter and advisory member of the Voice of the Customer Chapter.

Michael Nacarato

Michael Nacarato, COP

Managing Director, MUFG Union Bank

Chairs the Texas Chapter and co-chairs the Governance and Voice of the Customer Chapters. Frequent speaker at IAOP World and European Summits.

2015
Bill Hefley

Bill Hefley, Ph.D., CDP, COP

Clinical Associate Professor, Katz Graduate School of Business, University of Pittsburgh; Director, ITSqc, LLC

Authorized trainer for the COP Master Class; serves on the CSR and Training and Certification committees; co-chairs the Global Human Capital Chapter; GO100 judge and GOSRIA committee chair.

Ron Babin

Ron Babin, Ph.D., DBA, COP

Ted Rogers School of Business, Ryerson University

Authorized trainer for the COP Master Class; serves on the CSR committee; co-chairs the Canada Chapter; academic Strategic Alliance Partner.

2014
Jane Siegel

Dr. Jane Siegel, COP

Co-Director, CSMIC and Senior Scientist, Carnegie Mellon Silicon Valley

Served on IAOP's Training & Certification and Advocacy & Outreach committees; chaired the Cloud Computing Chapter and helped grow IAOP membership in Latin America.

Scott Phillips

Scott Phillips

Senior Manager, Communications and High Technology, Accenture

CSR Committee special liaison since its inception; long-time member of IAOP's program committee.

2013
Cheryl Seely

Cheryl Seely, COP

Manager, Thomson

Involved with IAOP since its inception; serves on the Training and Certification committee and as a Global Outsourcing 100 judge.

Zachary Misko

Zachary Misko, COP

Vice President, KellyOCG

Named to IAOP's "PowerHouse 25" list recognizing the top 25 leaders in global outsourcing. Member of IAOP's Latin America and Asia Pacific Regional Advisory Board.

2012
Eric Rongley

Eric Rongley

CEO, Bleum

Chair of IAOP's Shanghai Chapter and China Advisory Board; former chair of the Ethics and IT Committee of the American Chamber of Commerce in Shanghai.

Mary Lacity

Mary Lacity

Professor of Information Systems, University of Missouri-St. Louis

International Business Fellow and Research Fellow at The Outsourcing Unit, London School of Economics. Chairs the Midwest Chapter of IAOP.

Rene Herlaar

Rene Herlaar, COP

Head of Network, Technology Networks, Vodafone Netherlands

Holds the position of Head of Mobile Network at Vodafone Netherlands; graduated as Certified Outsourcing Professional®.

2011
Chris Long

Chris Long, COP

COO, StayWell Health Management

Long-time chair of IAOP's Voice of the Customer Chapter; member of the Membership Committee and GEO Subcommittee. Deep experience in healthcare BPO.

Bobby Varanasi

Bobby Varanasi, COP

CEO, Matryzel Consulting Inc.

IAOP Global Ambassador; Chair of the IAOP Malaysia Chapter; authorized trainer for the COP Master Class. Instrumental in bringing the COP program to the Malaysian government.

2010
Rich Etzkorn

Rich Etzkorn

Senior Vice President, Cassidy Turley

Responsible for the overall management of Cassidy Turley Corporate Services, overseeing teams managing more than 22,000 locations. Chairs the IAOP Midwest Chapter.

Julia Santos

Julia Santos, COP

Director-Worldwide, Strategic Outsourcing, Johnson & Johnson

Established a "Center of Excellence" for R&D Contracting and Outsourcing supporting over half a billion in annual R&D spend. Co-chairs the Global Human Capital Chapter.

2009
Bill Hall

Bill Hall

Founding Partner, Pretium Partners, Inc.

25 years in sales, marketing and services management; co-founded Pretium Partners in 1997. Formed and co-chairs IAOP's Sales & Marketing Chapter and chairs the Member Services Committee.

William Metz

William Metz, COP

Global Business Services, External Business Development Manager, Procter & Gamble

20+ years delivering business solutions for Procter & Gamble, GE, AT&T and others. Certified Outsourcing Professional focused on sourcing strategy and strategic partnerships.

2008
Neil Hirshman

Neil S. Hirshman, COP

Partner, Kirkland & Ellis LLP

Focuses on IP and technology transactions including outsourcing, software, and strategic alliances. Founder and chairman of the Chicago Chapter of IAOP.

Kurt Kohorst

Kurt Kohorst, COP

Assistant Vice President, Safeco Insurance

Led BPO program development at Safeco across the full outsourcing lifecycle. Serves on IAOP's Research Committee and as a Global Outsourcing 100 judge.

For more information on the Member of the Year Awards, email memberservices@iaop.org.

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