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Global Impact Sourcing Award


THE AWARD

RECOGNIZING LEADERS IN IMPACT SOURCING, IN PARTNERSHIP WITH THE ROCKEFELLER FOUNDATION


Impact Sourcing happens when organizations intentionally hire and provide career development opportunities to people who otherwise have limited prospects for sustainable employment. Impact Sourcing can provide the start of a meaningful career path leading to a lifetime of full employment and can happen in any geography.

Examples of Impact Sourcing in Practice

  • Creating jobs in underserved communities or emerging markets where high unemployment exists
  • Intentionally hiring workers who have fewer prospects for sustainable jobs and providing them training
  • Hiring people with disabilities
  • Hiring women where there is a disproportionately high unemployment rate for women
  • Creating a positive impact on local communities by creating employment opportunities
  • Earn-while-you-learn training programs
  • Creating job opportunities for refugees or rescued victims 

Eligibility Requirements

The Impact Sourcing award will evaluate how buyers or providers are creating jobs in underserved areas. These could be anywhere in the world and criteria would be based on how they impact local communities with these jobs and the efforts undertaken to ensure success in these communities, i.e. outreach and training programs.

Leadership teams from customer or provider companies of any size are eligible for recognition.

  • Teams will self-nominate through an online application
  • Companies do not have to be IAOP members
  • Winners will be advised by year-end and recognized annually at the Outsourcing World Summit
  • Winning teams must agree to collaborate on the writing of a case study about their Impact Sourcing activities, which will be made publicly available through the IAOP website and other sources 
  • Winners are selected by a judging panel from IAOP's CSR Committee

Award Criteria

Applications will be considered based on the significance of impact sourcing to their overall business strategy and will be evaluated based on these categories:

  • How your company engages impact sourcing in:
    • The procurement process
    • Recruitment and hiring
    • Employee benefits
    • Other business strategies
  • Significance of impact sourcing to your company's overall business strategy
    • Implementation, adoption, and encouragement of impact sourcing internally and with external partners
    • How your impact sourcing strategy aligns with any of the United Nations SDG goals #1, 4, 5, 8, 10 and 17
  •  Overall commitment to impact sourcing
    • Short-term strategy
    • Sustainable commitment
APPLY NOW

 


2019 GISA WINNERS


 
IMPACT SOURCING INFLUENCER


In Harambee's normal course of business we continue to drive various impact sourcing projects with large scale operators across the country. We have several very successful case studies with most of the large captive and outsourced operators but felt for this submission that our ecosystem work with industry and government would be more relevant. We would be more than happy to provide other case studies of individual clients we have worked with if required. Harambee have also taken a strategic ecosystem view of how to drive impact sourcing across the entire BPO sector in South Africa. To achieve this we have purposefully over the last two years partnered very strategically (commercially contracted) with the sectors industry body, Business Process Enabling South Africa (BPESA), and the relevant government arm responsible for the sector, The Department of Trade and Industry (DTI). In doing so we have played a meaningful role in reshaping the countries BPO strategy and how it embraces impact sourcing at scale and readies the country for significant growth into the future. 
IMPACT SOURCING PROVIDER
Samasource is a social business with a big vision: We fuel AI for humanity. Our mission is to train and hire low-income and marginalized people to work in the digital economy. We work with companies like Microsoft and Google, as well as smaller AI startups to deliver high-quality, complex training data for AI teams. Since 2008, we have trained and hired 10,000+ women and youth in Kenya, India, and Uganda. To date, our workers have been able to support over 46,000 people through their salaries. Currently, we have 2000+ people working at Samasource. In addition to radically altering the life trajectory of our workers by providing a living wage, we employ triple bottom line business practices at our facilities. For example, we invest in our people by providing ongoing training to help them move up the career ladder and serve subsidized, nutritious meals at our facilities. We are committed to gender equality, including equal pay for equal work. On average, 50% of our East African workforce is female. Additionally, we’re striving to include biophilic design into all of our offices and delivery centers.
IMPACT SOURCING PROVIDER


RuralShores is a unique social enterprise model, created with a mission of benefitting all the stakeholders’ viz rural India, Urban India and the Corporates. Rural India benefits as the rural economy is supported due to the additional Income generation and spending that happens locally. Urban India benefits as it has lesser people migrating into the already bursting cities with challenged Infrastructure and Corporates benefit due to availability of a large talent pool at a comparatively lower cost. RuralShores was formed in the year 2008; in its 9 year journey, RuralShores has been able to bring transformational changes in the rural Indian economy by training and employing the rural youth and empowering the underserved section of rural woman & People with Disability (PwD) by offering them sustainable employment opportunities in the BPO sector.  
IMPACT SOURCING IN A PURCHASING ORGANIZATION


In 2016, Intuit adopted a sourcing strategy that supports our customer care growth needs in a very intentional way to bring jobs to underserved communities struggling with high unemployment. We have named this strategy Mission Hope and, while it was initially focused on customer care for QBO support only, as of 2018 has been declared as an Intuit-wide strategy. The essence of Mission Hope is to select communities within the U.S. that once prospered, but due to significant job loss, are now suffering an economic downturn. In these economically depressed areas, our customer care partners are able to position themselves as a premium employer through stable jobs and benefits that transform customer support from a short-term job into a career and thereby driving higher retention than other conventional contact center markets. 
 

2018 GISA WINNERS


 
IMPACT SOURCING IN A LARGE ORGANIZATION


Teleperformance has been recruiting disabled and
socioeconomically disadvantaged youth under the age of 26
in developing countries for many years, providing training to
develop the skills necessary to match its client’s needs and for the
individuals to thrive in the company. In 2014, Teleperformance committed to creating 5,000 Impact Sourcing jobs over five years. By 2016 this goal was surpassed with over 25,000 Impact Sourcing hires. Currently, Teleperformance trains and employs approximately 50,000 individuals worldwide through its Impact Sourcing program. Its impact sourcing talent strategies include the hiring and development of disabled individuals, women,
U.S. veterans, active military members and members of their
immediate families, individuals who were long-term unemployed
and youth without previous formal employment.
IMPACT SOURCING INFLUENCER

Avasant has been actively involved in Impact Sourcing since 2008. The Rockefeller Foundation funded Avasant in 2011 to highlight key policy initiatives and incentives that could help to scale the Impact Sourcing sector. The Foundation later worked with and was a grantee of the Rockefeller Foundation’s Digital Jobs Africa Initiative (DJA) in 2015 and educated service providers over two years about the benefits of creating jobs under Impact Sourcing. Through education and partnership, the Avasant Foundation created over 1,300 ICT-enabled jobs in Africa. Its Avasant Digital Youth Employment Initiative provides deserving youth with job-related skills training to enable employees in the leading ICT BPO industries in the Caribbean.
IMPACT SOURCING PIONEER




Founded in 2001 with operations in Cambodia, Laos, and Kenya,
DDD is recognized worldwide for having pioneered Impact
Sourcing. DDD addresses the education and skills gap among
disadvantaged youth through its comprehensive Work-Study
Program, which includes training, employment, professional
development and academic scholarships. The company recruits
youth from disadvantaged families, including men and women with disabilities. Since its inception, more than 2,500 youth from these underserved markets have graduated from DDD’s Work-
Study Program. Apart from providing associates with gainful
employment in the formal sector, DDD has economically
empowered them to provide for their families, indirectly
improving the lives of an additional 5,000 individuals.
IMPACT SOURCING IN A PURCHASING ORGANIZATION


Impact Sourcing is Microsoft’s preferred sourcing strategy, aligning its mission with its procurement strategy. The company seeks to engage and learn from social enterprise impact sourcing service providers while extending its model to its own large multi-national suppliers. Microsoft has participated in a cross-industry/function stakeholder group to develop Impact Employment metrics, joined in over a dozen business cases on Impact Sourcing, and has committed to engage in Impact Sourcing. Its suppliers have committed to creating thousands of impact employment jobs. In fiscal year 2017, Microsoft supported Impact Sourcing projects in 14 countries, including the United States, Kenya, Uganda and India for services such as back-office work and facilities management.
 
 

For more information, please email info@iaop.org or Jon Browning, IAOP CSR Committee Chair.

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