On-Demand Video Library
IAOP Webinar & OWS Recordings
Session recordings from The Outsourcing World Summit and IAOP's ongoing webinar series — covering AI, sourcing strategy, supplier governance, healthcare, and the geopolitical forces reshaping global business services.
Recorded Sessions From IAOP's Community
Catch up on keynotes, panels, and webinars featuring IAOP members, Centers of Excellence, and industry leaders — available to watch on demand via PULSE central.
Recorded April 28–30, 2026 in Chicago during The Outsourcing World Summit.
Future of Work · Keynote
Kevin Parikh, COP · Chairman & CEO, Avasant
How global enterprises can strengthen resilience by rethinking sourcing strategies, delivery networks, and AI adoption.
Digital Technologies
June Dozier · Director of Technology Sourcing, Meta
How AI is reshaping the end-to-end sourcing lifecycle, from market intelligence to negotiation support and risk sensing.
Digital Technologies
Max Harris & Emma Flett · Kirkland & Ellis LLP
An in-depth analysis of the EU AI Act and its intersection with DORA, NIS2, and the EU Data Act.
Center for Social Impact
Jim Donovan · Co-founder & CEO, ADEC Innovations
How the industry has entered a truly multipolar era defined by regionalization, political complexity, and talent volatility.
COLLABORATIVE SUPPLIER GOVERNANCE
Moderated by Mark Voytek, COP · IAOP Hall of Fame
Frontline workers expose what actually destroys outsourcing partnerships from the inside out.
Digital Technologies
Anupam Govil · Partner, Avasant
How Global Capability Centers are evolving into strategic hubs for digital innovation and AI engineering.
COLLABORATIVE SUPPLIER GOVERNANCE
Moderated by Rob Kantrowitz · Kirkland & Ellis LLP
Examining third-party risk management through recent high-profile incidents and notable vulnerabilities.
DIGITAL TECHNOLOGIES
Moderated by Mark Voytek, COP · IAOP Hall of Fame
Why so few enterprises scale AI beyond early experiments, and how successful organizations push past familiarity.
Digital Technologies · Keynote
Dan Schuffert, COP & Skanda Janakiram · PwC Strategy&
Framing AI as a catalyst for rethinking how procurement operates, decides, and delivers value.
FUTURE OF WORK - Keynote
Michelle Needles, COP · EVP, Savills · IAOP Hall of Fame
Drawing on Savills' Tech Cities 2025 research and the newly released Matcha Index.
Healthcare & Life Sciences
Rob Kantrowitz & Dr. Jon Handler · OSF Healthcare
Examining the legal landscape and operational realities shaping AI adoption in healthcare.
FUTURE OF WORK
Moderated by Michael Nacarato, COP-GOV · Transamerica
Global sourcing leaders share firsthand experience navigating emerging and established delivery hubs.
Digital Technologies
Peter George · Chair, IAOP Digital Technologies CoE
Practical strategies for assessing exposure to tariffs, sanctions, and evolving regulatory requirements.
COLLABORATIVE SUPPLIER GOVERNANCE
Moderated by Debbie Hamill · CEO, IAOP
How governance teams monitor global providers across shifting regulatory, economic, and regional conditions.
Financial Services
Maura Hudson, COP & Panel · Slatt Capital
The top 5 outsourcing trends defining 2026 across Financial Services, Insurance, and Real Estate.
Recorded April 28–May 1, 2025 in Chicago during The Outsourcing World Summit.
DIGITAL TECHNOLOGIES - Keynote
Kevin Parikh, COP · Chairman & CEO, Avasant · IAOP Hall of Fame
How organizations can harness next-generation technologies to drive innovation and transition to tech-enabled, outcome-based delivery.
DIGITAL TECHNOLOGIES
Mauricio Odovaine · Head of Outsourcing, Meta · IAOP Strategic Advisory Board
The evolution of Meta's Procurement function and how technology is shaping the future of strategic buying.
DIGITAL TECHNOLOGIES
Paul Edlund · Chief Technologist, Midwest, Microsoft
Strategies for securely deploying AI across enterprises and the capabilities of Microsoft Copilot.
Financial Services
Moderated by Vinny Sanchez · DLA Piper, Chair of IAOP Financial Services CoE
How financial institutions are adapting to digital transformation, evolving risk, and regulatory demands.
Panel Discussion
Moderated by Maura Hudson, COP · IAOP Strategic Advisory Board Chair
Distinguished women leaders share the obstacles they've overcome and strategies to excel in leadership roles.
CENTER FOR SOCIAL IMPACT
Jim Donovan · Co-founder & CEO, ADEC Innovations
Rethinking supply chain strategies to build systems that adapt, recover, and thrive under pressure.
Session
Jim Lee · Principal, Avasant
Key findings from IAOP's 2025 Buyer Survey, spotlighting the biggest challenges and opportunities shaping buyer decisions.
DIGITAL TECHNOLOGIES AND THE FUTURE OF WORK
Tim Dupree · President, Kelly Professional & Industrial
Sourcing talent for AI and cultivating a diverse, capable workforce for future technological advancements.
Advisors Panel
Moderated by Mark Voytek, COP · IAOP Hall of Fame
Top global advisors on geopolitical shifts, economic fluctuations, and technological revolutions.
COLLABORATIVE SUPPLIER GOVERNANCE
Daniel Schuffert, HCSC & Richard Sandler, RZ Strategies Group
Customer and vendor perspectives on blending in-house teams with outsourced talent.
Digital Technologies
Harris, Flett & Zeris · Kirkland & Ellis LLP
Legal and practical issues for businesses procuring AI systems or investing in AI businesses.
Digital Technologies
Peter George, IAOP Digital Technologies CoE & Mariana Oliver, Baker McKenzie
Contracting for AI-enabled services across the full lifecycle, from supplier qualification to implementation.
FUTURE OF WORK
Moderated by Michael Nacarato, COP · Transamerica
Global sourcing leaders on the cultural, regulatory, geopolitical, and social landscapes shaping delivery outcomes.
Center for Social Impact
Olivier Camino & Kim Smouter · Foundever.org
How strategic impact sourcing and educational initiatives are redefining employment pathways worldwide.
Healthcare & Life Sciences Opening
Moderated by Rob Kantrowitz · Chair, IAOP Healthcare & Life Sciences CoE
Weighing legal exposure, data privacy, workforce, geopolitical, and cyber risks against outsourcing's benefits.
Recorded during The Outsourcing World Summit 2024.
Keynote
Kevin Parikh, COP · Chairman & CEO, Avasant · IAOP Hall of Fame
How the Imagination Age champions human creativity as the driving force behind progress in the digital era.
Collaborative Supplier Governance
Moderated by Jim Lee · Avasant
Seasoned professionals and new experts debate the evolving challenges of supplier collaboration and transparency.
FUTURE OF WORK
Moderated by Michael Nacarato, COP · Transamerica
IAOP provider members explore established and emerging offshore destinations across Africa, Egypt, Vietnam, and Europe.
Digital Technologies
Vinny Sanchez · Partner, DLA Piper
A framework for identifying strategic objectives, selecting AI solutions, and ensuring regulatory compliance.
Center for Social Impact
Dan Lang, Christiane Laframboise & Alistair Niederer · Sutherland
Sutherland's Customer Success transformation and the launch of the Service Provider Sustainability Index (SPSI).
Workshop Recap
Cushing, Riley, Lee, Nacarato & Voytek
A recap of IAOP's 4-week Design Thinking workshop and the critical role of transparency in building trust.
COLLABORATIVE SUPPLIER GOVERNANCE
Mike Wheeler & Jim Lee · Avasant
How supplier governance leaders are evolving into "maestros" orchestrating multi-supplier portfolios with AI.
Keynote
Kate Vitasek · Creator of the Vested® Business Model
Why high-performing teams are cultivated by leading with trust, rather than waiting for trust to be earned.
Healthcare & Life Sciences
Kantrowitz, Williams, Kierum & Desaire · Kirkland & Ellis LLP
Common AI use cases in healthcare and the legal landscape still catching up to the pace of adoption.
FUTURE OF WORK
Dan Schuffert · HCSC
How AI, RPA, and cybersecurity outsourcing are set to double the industry's size by 2032.
Digital Technologies
Emma Flett, Max Harris & Ben Zeris · Kirkland & Ellis LLP
The EU's provisional agreement on the AI Act and its material obligations for AI developers.
Future of Work
Moderated by Mark Voytek · IAOP
The interplay between technology, staffing, and real estate reshaping workplace environments.
Digital Technologies
Moderated by Mark Voytek, COP · IAOP
IAOP's Digital Technologies CoE Leadership Team on AI, automation, cloud, and data analytics in outsourcing.
FUTURE OF WORK
Browning, Richardson & Adelakun
New strategies, including AI, for attracting candidates from unconventional BPO talent pools.
Center for Social Impact
James Donovan · CEO, ADEC Innovations
How GBS companies can become strategic partners for broader environmental and social impact.
Digital Technologies
Cristina Messerschmidt · Baker McKenzie
Navigating the legal landscape of contracting with AI vendors amid evolving data privacy regulations.
Ongoing webinar series from IAOP and its Centers of Excellence, available on demand.
Webinar
Paul Tostevin · Head of Savills World Research
A data-rich global property perspective on where GBS and outsourcing leaders should locate, source, and grow.
Webinar
Moderated by Jim Lee · Avasant
Vendor management and supplier governance stakeholders on unclear outcomes, skills gaps, and multi-supplier complexity.
Webinar
Moderated by Mark Voytek · IAOP Chief Advisor of Thought Leadership
How AI is reshaping service delivery, enhancing efficiency, and enabling predictive analytics for providers.
Healthcare & Life Sciences
IAOP Healthcare & Life Sciences Center of Excellence
Navigating a year of policy shifts, legal uncertainty, and changing sourcing behavior in healthcare.
Webinar
Dan Schuffert, Rob Kantrowitz, Avinash Baliga & Mark Kausel
A fast, insight-rich 30-minute session on the trends, challenges, and innovations shaping HCLS this year.