Environmental, Social, and Governance (ESG)
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An outsourcing industry professional’s guide to Social Sustainability and ESG  Public Article

This white paper is a guide for business process outsourcing (BPO) professionals on Environmental, Social, and Governance (ESG), with a particular focus on Social Sustainability in outsourcing. We will explore wider ESG drivers and frameworks, digging into Social Sustainability imperatives for BPO providers and their clients. In this piece we will consider prevalent metrics and the use of data, making recommendations on steps for all BPO players to implement in their outsourcing activities

PULSE: Environmental, Social and Governance Fuels Impact Sourcing Public Article

The growing focus by companies on Environmental, Social, and Governance (ESG) goals is pushing impact sourcing forward, according to leaders of GISA-winning firms. Below are their thoughts on how ESG and impact sourcing are coming together to make a difference.

PULSE: Social Impact Trailblazers Share Successes and Challenges  Public Article

From Sutherland and Sitel hiring refugees to Eclaro’s schools in the Philippines and Webhelp’s strategy to build a global impact model, these pioneers are committed and passionate about educating, training, recruiting, hiring and developing careers for impact workers.

PULSE: Solving the Talent Crisis While Making an Impact Public Article

The global workforce of tomorrow will look far different than today and where the next wave of talent will come from may be surprising. Your company’s next recruit may be a refugee, a young professional from an underserved community, a neurodivergent individual, a second-chance worker with a criminal background, or an entire virtual crowdsourced team. All of these segments have the potential to open up pipelines of millions of employees.

Umbrella topic: Applying lessons learned from Environmental Sustainability to Social Sustainability Public Article

Umbrella topic: Applying lessons learned from Environmental Sustainability to Social Sustainability

ESG Adoption: Assessment of select IT & Business Service Providers Public Article

The last few years have witnessed renewed vigor in organizations’ commitment to addressing Environmental, Social and Governance (ESG) challenges, across a broad swathe of industry sectors and geographies. This webinar, presented by Neo Group, addresseD the findings of their recent  ESG Adoption Survey, including: What is the scope and scale of major global ITBSPs’ ESG programs? Is it broad and deep or merely cosmetic? How seriously are they taking it? Are they genuinely committed, or do they see it as a necessary evil for the sake of good PR? What competencies have they built around ESG? Have they created offerings that could support our own ESG initiatives? They say what they do, but do they do what they say? Or is it all just some kind of “green-washing”? Has ESG changed their approach to doing business? Is it a fundamental transformation or are they just managing optics?

Bringing CX Up with Technology & Human Empathy Leveraging Impact Workforce Public Article

Digital transformation is the force driving companies to revamp their business models and adapt to the new reality. What’s more interesting is that the companies are not the ones driving these changes; customers are. Today, customers expect more than ever from brands they engage with, whether in terms of a streamlined back-office, relevant content, speedy customer service, or quick resolution to their queries. It’s their journey that dictates a business’s strategy. And this is what defines the standards for customer experience. In order to keep up with this new reality, you must embrace three critical elements - human empathy, technology, and impact sourcing.

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