IAOP Thought Leaders Forecast a Transformative 2025: The Future of Work Lies in Flexibility, AI Innovation, and Sustainable Practices | As we look ahead to 2025, industry leaders at IAOP predict flexibility, advanced technology, and sustainability will not just be buzzwords but essential components for organizational success in a rapidly evolving landscape shaped by shifting workforce dynamics and economic pressures. More »
Silver Tsunami | THE SILVER TSUNAMI IS NOT A GLOBAL PHENOMENON.
Demographic data suggests an aging population in much of the West, Japan and China but a much younger population in South Asia, Africa, Latam & India. More »
Meta and TaskUs’s Strategic Partnership Revolutionizes Remote Work and Receives IAOP Award | The era of traditional outsourcing call centers fully staffed with on-site agents has been fundamentally transformed in the wake of the pandemic and shifting worker expectations for work-from-home setups.
In response to this new landscape, Meta and its BPO partners, such as TaskUs, have forged a model that not only embraces remote work where possible but also integrates service and technology innovations. This approach redefines excellence in outsourcing talent, setting a new standard in the industry. More »
On Location: NYC24 - Roundtable: Drilling Down the Impact and Challenges of AI on the Global Workforce | Join us for a dynamic roundtable discussion exploring the multifaceted impacts of Artificial Intelligence (AI) on the global workforce. This session delved into how AI is reshaping job roles and organizational efficiency, focusing on its integration within business operations and its influence on hiring practices, including Diversity, Equity, and Inclusion (DEI) strategies. We examined real-world applications of AI in recruitment and discuss its pivotal role in workforce reskilling and upskilling. Panelists also addressed the strategic pullbacks some organizations are making in their AI and DEI implementations, evaluating the long-term implications of these decisions. Discover how embracing AI can drive cost savings and position your organization for future success. More »
The Future of Work: Automation and Human Collaboration | Everywhere we look today, we're seeing and hearing signs of the seismic shift happening in the workforce—across almost every industry. Automation, artificial intelligence (AI), and machine learning are transforming human-machine collaboration.
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Employee Benefits Study - An India GCC View 2024 | India has become the global hub for Global Capability Centers (GCCs), hosting over 1,600 of them and employing 1.6 million people. However, with this exponential growth comes a new challenge: a fierce talent war. GCCs must enhance their talent strategies, especially in offering robust employee benefits. In a cyclical talent market, those failing to do so risk losing out on top talent when the market shifts. With a diverse workforce comprising Gen Z, Millennials, and older generations, inclusive benefits packages are crucial. Embracing the gig economy and adapting to hybrid work models are key strategies outlined in the report "Employee Benefits Study – An India GCC View," offering actionable insights for staying competitive. More »