OWS25 Women Leaders Overcoming Challenges Trailblazing the Future | Women leaders are not only making their mark but are setting new benchmarks for success and innovation. This session at OWS25 will delve into the unique challenges faced by women at the helm in this dynamic field. Our panel of distinguished female leaders will share their personal journeys, highlighting the obstacles they've overcome and the strategies they've employed to excel in leadership roles. Attendees will gain insights into how these trailblazers are reshaping the future of outsourcing, driving social impact, and fostering inclusive workplaces that thrive on diversity. More »
On Location: NYC24 - Roundtable: Drilling Down the Impact and Challenges of AI on the Global Workforce | Join us for a dynamic roundtable discussion exploring the multifaceted impacts of Artificial Intelligence (AI) on the global workforce. This session delved into how AI is reshaping job roles and organizational efficiency, focusing on its integration within business operations and its influence on hiring practices, including Diversity, Equity, and Inclusion (DEI) strategies. We examined real-world applications of AI in recruitment and discuss its pivotal role in workforce reskilling and upskilling. Panelists also addressed the strategic pullbacks some organizations are making in their AI and DEI implementations, evaluating the long-term implications of these decisions. Discover how embracing AI can drive cost savings and position your organization for future success. More »
OWS24 The Significance of AI in Reshaping Work Environments | This panel, featuring the Leadership Team from IAOP’s Future of Work Center for Excellence, will explore the interplay between technology, staffing, and real estate, examining how innovative technological solutions are revolutionizing workplace environments and human resource strategies. Experts will discuss the impact of cutting-edge technology on real estate markets, focusing on how digital transformations are reshaping the physical and operational landscapes of businesses. The discussion will also cover staffing strategies that adapt to these technological advancements, ensuring that workforce management aligns with new real estate models and tech-driven workspaces. More »
OWS24 Making a Difference by Leveraging Unconventional Talent | Competition for today’s BPO workforce is stronger than ever, especially in emerging markets. Join us for a discussion on how to leverage new strategies including AI to understand this new demographic to attract the right candidates for your organization. Separate AI-generated hype from reality and ensure the best candidates reach your interview process. Learn how successful companies tap into unconventional talent pools for remarkable outcomes. More »
OWS24 Global Business Solution Providers as Impact Agents to Effect Positive Change | As Global Business Service (GBS) move from siloed outsourcing approach to a more end-to-end process life cycle. The need for GBS companies to align operating strategies to the clients' core values and sustainability strategy has become increasingly fundamental, this necessitates the need to map out from the very beginning how and where these services are being delivered, as well as its environmental and social impact. Both positive and negative, intended and unintended. This allows GBS companies to become not only an enabling partner for efficient product and service delivery but also a strategic partner for broader IMPACT for companies. More »
IAOP Thought Leaders Forecast a Transformative 2025: The Future of Work Lies in Flexibility, AI Innovation, and Sustainable Practices | As we look ahead to 2025, industry leaders at IAOP predict flexibility, advanced technology, and sustainability will not just be buzzwords but essential components for organizational success in a rapidly evolving landscape shaped by shifting workforce dynamics and economic pressures. More »