JOIN TODAY | |
Technology
Public Article PublicFree Subscriber Membership Required AssociateProfessional Membership Required Professional
The Future of Work: Automation and Human Collaboration Public Article

Everywhere we look today, we're seeing and hearing signs of the seismic shift happening in the workforce—across almost every industry. Automation, artificial intelligence (AI), and machine learning are transforming human-machine collaboration.

Revolutionize Your Customer Experience by Investing in Digital Transformation Public Article


Recruitment Process Outsourcing (RPO) 4.0 - Heralding a New Era Public Article

The Recruitment Process Outsourcing (RPO) industry has successfully and continuously evolved, even in the times of COVID-19, in terms of service portfolio, value proposition, and business models. However, while the industry has adapted to Work From Home (WFH) delivery, fulfilled services as part of its flex and scale value proposition to cater to dramatic fluctuations in hiring requirements, and continued to maintain service quality levels, it is evident that another major disruption is around the corner. Notably, the COVID-19-induced crisis has paved the path for RPO 4.0 – the next evolution of the RPO industry which will be more dynamic, reliable, and significantly more agile in driving and shaping clients’ next-generation talent needs. The change will come by accelerating some of the current levers and leveraging new forces that have emerged in recent times. This report explores these key levers and describes how they will shape the industry. In this research, we answer key questions that will shape the RPO industry’s future:

HR Service Transformation - Solutions Public Article

Robert Dutcher (HR Transformation Manager, Capgemini’s Business Services) presents four factors that can help inform a comprehensive approach to HR service transformation to deliver a frictionless employee experience. Learn more about enhancing your employee experience with next-generation digital HR operations that will help your organization move towards realizing – what we call – the Frictionless Enterprise.

Digital Disruption is Revolutionizing the Outsourcing Industry Public Article

Digital technologies have a significant connection to outsourcing.

© 2025 IAOP® All Rights Reserved. IAOP, Certified Outsourcing Professionals®, The Outsourcing World Summit® and The Global Outsourcing 100® are registered trademarks of IAOP.