JOIN TODAY | |
Effectiveness
Public Article PublicFree Subscriber Membership Required AssociateProfessional Membership Required Professional
Recalibrating for Resiliency 2021 Key Issues in Global Sourcing - Enterprise Perspective Public Article

Our unique Key Issues in Global Sourcing reports are based on annual surveys that capture the pulse of the market on major aspects of the global sourcing industry. This report presents the results of a study we conducted in October and November 2020 with senior stakeholders from global enterprises across multiple departments such as procurement, IT, and Global Business Services (GBS) to understand their thoughts as they undertook planning for 2021. While 2020 has been challenging on multiple fronts, many organizations have seen the positive side, taking on the challenge to recalibrate for resiliency, to thrive through the continuing pandemic and emerge better prepared for future crises. This report provides perspectives on how leading global enterprises are putting 2020 behind them and planning to develop resiliency in 2021 and beyond. The report highlights enterprises’ growth sentiments, key priorities, challenges, and initiatives from a global sourcing perspective.

Workforce Analytics is More Than a Scorecard Taking the Next Step to Actionable Business Decisions Professional Membership Required

Industry experts from Accenture and KellyOCG joined a panel moderated by Intel and shared insights on how to move from data dashboards to actionable decision-making using data. You have the data, but are you able to tell a story with it to address your business challenges? Hear some practical examples of how business data can be analyzed to influence future decisions and answer strategic questions such as:  How do I engage and maximize talent to achieve desired business outcomes? If talent is unwilling to come to me, where can I relocate or migrate a portion of our business to tap into a critical mass of available talent? Which of the factors driving my cycle times, can I influence to speed up time- to-hire?  What steps can I take to mitigate predicted gaps for pivotal roles?

How Businesses Can Thrive in the Boundaryless Work Experience Public Article

The interest in a boundaryless work experience continues to grow, as many companies have yet to finalize plans to return to the office. And while the pandemic has freed talented workers to relocate and choose to live in new places offering different quality of life, it also has had larger implications on businesses.

Zoom Isn't Enough: Five Keys to Service Delivery in the Workplace of the Future Public Article

When the global COVID-19 pandemic struck, businesses scrambled to shift employees from traditional office settings to remote workplace models. When the dust settled, businesses found numerous gaps in existing service delivery capabilities. The result: sub-optimal work environments characterized by inefficiencies, sapped productivity and risk. Today, as we evolve towards an uncertain “New Normal,” businesses must improve the quality and security of the remote work experience. But equipping people to work from home isn’t enough. For the long term, service delivery models must be agile, flexible and responsive, and capable of addressing uncertainty and rapidly changing business requirements. This webinar will examine ongoing service delivery challenges posed by the COVID-19 pandemic, as well as how businesses can best prepare to address future workplace requirements. Specific topics will include: - Deployment - Online and onsite support - Lifecycle support - Security fundamentals - Mobile device management

The Future of Contact Centers is Remote and Hybrid    Public Article

Just as the future of work has gone remote and hybrid, expect contact centers to do the same as we emerge from the pandemic era. Advances in technology, trends in communication, and changing customer expectations have all had a major impact on contact centers over the years. Today’s consumers want always-on, omnichannel support, and they want it fast. Add to that the growing demand for remote-friendly working conditions, and you’ll see why the industry has been rapidly evolving. Remote and hybrid models are quickly becoming the future of the contact center industry.

Making Economic Uncertainty Part of Your Strategy Public Article

Enterprises can’t afford to wait for economic stability. We have learned to not waste a crisis but what proactive strategies can organizations take today to win the competitive edge? Our experts discuss how service provider consolidation, data safety concerns, and the ever-changing labor market are impacting transformation agendas.

PULSE: Transparency = Trust in Relationships  Public Article

Transparency is a topic that is resonating loud and clear with buyers, suppliers and advisors who want openness and honesty in all aspects of their relationships and understand its critical importance post-pandemic.

Insourcing vs Outsourcing Choosing The Right Model To Leverage Global Talent Professional Membership Required


© 2025 IAOP® All Rights Reserved. IAOP, Certified Outsourcing Professionals®, The Outsourcing World Summit® and The Global Outsourcing 100® are registered trademarks of IAOP.