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Capgeminis-Vision-to-Create-Frictionless-Enterprise-Operations Public Article

HFS’ Phil Fersht (CEO and Chief Analyst) – and his team of analysts – spoke to Anis Chenchah (CEO, Capgemini’s Business Services) and his leadership team to learn how Capgemini is applying its Frictionless Enterprise approach to achieve the goal of delivering frictionless business operations for its clients. In this paper you will learn how Capgemini is applying an emerging-technology-focused approach to its outlook and messaging for business services. Backed by data from Global 2000 enterprise executives, the paper also explores the priorities, “have-to-have” capabilities, and outlook for successful partnerships in the market today.

Frictionless HR blog series Public Article

Felicia Jones (Digital Employee Operations Leader, Americas), Gretchen Alarcon (VP and GM, Human Resources Service Delivery, ServiceNow), and Jill Weber (Director, Global Head, Service Integration and ServiceNow Practice, Capgemini), have written a series of blogs on Frictionless HR with some amazing insights to help your clients transition their HR operations to the Frictionless Enterprise.

Workforce and Delivery Location Strategies: What to Aim For in 2021 Public Article

Despite being a year of rough waters for most industries, global delivery locations and delivery center set-ups saw trends of growth throughout 2020. In this webinar replay/deck, Everest Group’s Michel Janssen, Chief Research Officer, and Anurag Srivastava, Vice President, were joined by senior workforce and locations strategy practitioner Daniel Rose, Head of Strategy and Operations at Novartis, and Rajat Bhatnagar, Extended Workforce Solutions Business Partner at Google, for a 360-degree perspective on global workforce and delivery locations strategies — including what changed in 2020 and what to aim for in 2021. They discussed The effects of COVID-19 on global workforce and delivery locations strategies Leveraging offshore vs. nearshore vs. onshore locations Implementing hub-and spoke or centers of excellence (CoE) models The impacts of work from home (WFH) on real estate and how it compares to flexible office space trends Trends in leveraging alternative talent models

Work From Home – What's Happened, Emerging and Coming Next Professional Membership Required

When COVID-19 struck, most companies sent their employees home, essentially creating remote workplaces overnight. Five months later, we ask: Is going to the office a thing of the past? Will water cooler talk with coworkers of long ago ever return? How are we maintaining our sanity in the Zoom world? PULSE talked with Kate North, Vice President of Workplace Advisory for Colliers U.S., about the firm's latest research on the work-from-home (WFH) movement. North also serves as Global Chair of Workplace Evolutionaries (WE) and has been recognized for her leadership with HCL's Red Ladder Women in Outsourcing 2020 award.   There's plenty of good in the findings and lots of reason for optimism. The bottom line: We can work remotely and it is changing the future. Companies who can do it right have a unique opportunity now to seize the best talent, gain competitive advantages and create new positive experiences. 

Pent-Optimism Will Lead to a Bust-Loose Second Half of ’21 Public Article


Returning to Work Will Mean More Space, Fewer People and Many Possibilities Free Subscriber Membership Required

When employees return to work in the short- and longer-term, the office environment won’t be the same as the one they left behind before the pandemic – and that can be positive for companies and their workforces.

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