Future-Proofing in Real Time: 15 Key Lessons from OWS26 | The conversations at OWS26 in Chicago made clear that disruption is defining the current environment. Geopolitical shifts, regulation, trade tensions, and supply chain fragmentation are rapidly reshaping the $440 billion outsourcing industry, making real-time future-proofing an imperative. More »
AI’s implications for real estate | The growth of AI is poised to reshape labour markets and drive data centre investment. But how could it change property in the future?
AI adoption has grown rapidly since OpenAI launched ChatGPT, the first mass-market large-language model, in late 2022. While the technology is still in its infancy, its effects on productivity and labour markets are starting to be felt. Regulators around the world are also considering how to respond.
Real estate is already experiencing AI’s impact: data centres are enjoying an investment boom. This is driven in part by record hyperscaler spending, for which the US has been the major recipient. There are also knock-on effects for logistics, with Europe alone expected to see an additional 8.5 million sq ft of demand for supporting warehousing space over the next three years.
Longer term, the implications for the industry are less certain. But if the current pace of uptake and technological development continues, AI could have a transformative effect. More »
OWS26: From Brussels to Chicago: Navigating the New AI and Cyber Digital Rulebook | The EU AI Act, the world's first comprehensive legal framework dedicated to artificial intelligence, came into force in August 2024. With provisions on general purpose AI taking effect in August 2025, this session offers an in-depth analysis of how regulatory guidance and industry practice has evolved. The session also examines the EU AI Act's intersection with DORA, NIS2, and the EU Data Act — and outlines anticipated regulatory developments, enforcement trends, and evolving technical standards designed to equip legal, compliance, and technology professionals for what's ahead. More »
OWS26: The Agentic Sourcing Revolution: From AI Pilots to Autonomous & Assisted Sourcing | Strategic sourcing has moved beyond manual, Excel-driven processes into a new era of agentic and AI-enabled decision making. June Dozier explores how AI is reshaping the end-to-end sourcing lifecycle — from market intelligence and supplier discovery to negotiation support, risk sensing, and ongoing optimization — and how leading organizations are designing governance, controls, and trust into AI-driven sourcing models. More »
OWS26: Redefining Managed Services in the Age of Artificial Intelligence | AI is rewriting the managed services playbook at every level — from pricing and contracting to performance measurement and value realization. Established constructs like labor-based pricing and volume-driven SLAs no longer reflect how work is delivered or how value is created. This session offers an executive view of how the shift from human-driven to AI-augmented delivery demands new commercial and governance frameworks — and how leading organizations are leveraging AI-enabled analytics and experience-level agreements (XLAs) to move beyond ticket volumes toward holistic business outcome alignment. More »
OWS26: AI in Healthcare: What's Real, What's Hype, What Oversight Has Developed, and What's Coming | This session examines both the legal landscape shaping AI adoption and the operational realities healthcare organizations face today. The discussion explores where AI is actually being deployed in healthcare, along with key legal, regulatory, and governance considerations — focusing on what healthcare organizations are implementing, what they've moved away from, and where they see the most promise going forward. More »