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DIGITAL TECHNOLOGIES

IAOP Centers of Excellence concentrate expertise and resources around key areas that our community members are investing in and are critical to attaining and sustaining world-class performance and value.

THE DIGITAL TRANSFORMATION PUZZLE

The world has changed in 2020, and many organizations have realized that their digital transformation strategy needs a boost. But where to start? Which tools are really needed? This video concentrates on use case-based examples. It shows how to efficiently combine RPA, conversion technology, AI (ML/NLP, etc.) with legacy systems and how to identify the potential for automation with process intelligence tools.

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RESOURCES

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Processes
Coming Soon! The How-tos of Digital Tech

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Tech Providers
The Best in the Biz

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Data
What the Analysts are Saying

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Conferences & Webinars
Can't Miss Digital Tech Events

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Connect
Join the CoE's LinkedIn Discussion Group

LEAD ARTICLES


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 Professional Membership Required OWS26: From Brussels to Chicago: Navigating the New AI and Cyber Digital Rulebook | The EU AI Act, the world's first comprehensive legal framework dedicated to artificial intelligence, came into force in August 2024. With provisions on general purpose AI taking effect in August 2025, this session offers an in-depth analysis of how regulatory guidance and industry practice has evolved. The session also examines the EU AI Act's intersection with DORA, NIS2, and the EU Data Act — and outlines anticipated regulatory developments, enforcement trends, and evolving technical standards designed to equip legal, compliance, and technology professionals for what's ahead. More »

 Professional Membership Required OWS26: The Agentic Sourcing Revolution: From AI Pilots to Autonomous & Assisted Sourcing | Strategic sourcing has moved beyond manual, Excel-driven processes into a new era of agentic and AI-enabled decision making. June Dozier explores how AI is reshaping the end-to-end sourcing lifecycle — from market intelligence and supplier discovery to negotiation support, risk sensing, and ongoing optimization — and how leading organizations are designing governance, controls, and trust into AI-driven sourcing models. More »

 Professional Membership Required OWS26: Redefining Managed Services in the Age of Artificial Intelligence | AI is rewriting the managed services playbook at every level — from pricing and contracting to performance measurement and value realization. Established constructs like labor-based pricing and volume-driven SLAs no longer reflect how work is delivered or how value is created. This session offers an executive view of how the shift from human-driven to AI-augmented delivery demands new commercial and governance frameworks — and how leading organizations are leveraging AI-enabled analytics and experience-level agreements (XLAs) to move beyond ticket volumes toward holistic business outcome alignment. More »

 Professional Membership Required OWS26: AI in Healthcare: What's Real, What's Hype, What Oversight Has Developed, and What's Coming | This session examines both the legal landscape shaping AI adoption and the operational realities healthcare organizations face today. The discussion explores where AI is actually being deployed in healthcare, along with key legal, regulatory, and governance considerations — focusing on what healthcare organizations are implementing, what they've moved away from, and where they see the most promise going forward. More »

 Professional Membership Required OWS26: Procurement AI: From Fundamentals to Future Trends | This keynote frames AI not simply as a set of tools, but as a catalyst for rethinking how procurement operates, decides, and delivers value. The session grounds leaders in core realities of procurement AI today, explores intelligent systems reducing friction across the procure-to-pay lifecycle, and looks ahead to predictive analytics, AI-enabled engagement models, and the early emergence of autonomous procurement for specific categories. More »

 Professional Membership Required OWS26: AI Theater vs. AI That Scales: When Big Studios, Big Stars, and Breakout Value Take Center Stage | Most enterprises are doing something with AI — but far fewer are scaling it in meaningful ways. As AI becomes a CEO- and board-level mandate, many leaders hesitate to elevate ideas for fear of failure, risk, or career impact, unintentionally stifling creativity. This panel brings together enterprise buyers and industry practitioners navigating a landscape where dominant platforms, trusted incumbents, and fast-moving startups all play a role. The discussion focuses on how successful organizations avoid defaulting to familiarity, create space to experiment responsibly, and push the creativity envelope to turn AI ambition into initiatives that withstand governance, process, and enterprise scale. More »

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