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DIGITAL TECHNOLOGIES

IAOP Centers of Excellence concentrate expertise and resources around key areas that our community members are investing in and are critical to attaining and sustaining world-class performance and value.

THE DIGITAL TRANSFORMATION PUZZLE

The world has changed in 2020, and many organizations have realized that their digital transformation strategy needs a boost. But where to start? Which tools are really needed? This video concentrates on use case-based examples. It shows how to efficiently combine RPA, conversion technology, AI (ML/NLP, etc.) with legacy systems and how to identify the potential for automation with process intelligence tools.

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RESOURCES

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Processes
Coming Soon! The How-tos of Digital Tech

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Tech Providers
The Best in the Biz

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Data
What the Analysts are Saying

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Conferences & Webinars
Can't Miss Digital Tech Events

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Connect
Join the CoE's LinkedIn Discussion Group

LEAD ARTICLES


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 Public Article IAOP Thought Leaders Forecast a Transformative 2025: The Future of Work Lies in Flexibility, AI Innovation, and Sustainable Practices | As we look ahead to 2025, industry leaders at IAOP predict flexibility, advanced technology, and sustainability will not just be buzzwords but essential components for organizational success in a rapidly evolving landscape shaped by shifting workforce dynamics and economic pressures. More »

 Public Article Evolving Your IT Sourcing Model | Today’s digital landscape demands an adaptable IT sourcing model that supports resilience, efficiency, and innovation. Our research shows that organizations can achieve up to 30% cost savings by modernizing their sourcing strategies, focusing on agility and long-term value. Evolving Your IT Sourcing Model outlines ten strategies to transform IT sourcing into a strategic advantage, empowering businesses to meet evolving needs while maximizing returns. More »

 Public Article Avasant Wins IAOP Excellence in Strategic Partnerships Award for Innovative Multi-Supplier Transformation | Recognizing the limitations of an outdated single-supplier outsourcing model, a major building materials company forged a strategic partnership with Avasant that has revolutionized its operations through digital transformation and a multi-supplier ecosystem. This exceptional collaboration earned Avasant the Excellence in Strategic Partnerships Award from IAOP for the fourth consecutive year. This prestigious award honors initiatives demonstrating innovation and synergies beyond traditional client-vendor relationships. More »

 Public Article Meta and TaskUs’s Strategic Partnership Revolutionizes Remote Work and Receives IAOP Award | The era of traditional outsourcing call centers fully staffed with on-site agents has been fundamentally transformed in the wake of the pandemic and shifting worker expectations for work-from-home setups. In response to this new landscape, Meta and its BPO partners, such as TaskUs, have forged a model that not only embraces remote work where possible but also integrates service and technology innovations. This approach redefines excellence in outsourcing talent, setting a new standard in the industry. More »

 Public Article Innovative I.D.E.A. by Colliers Elevates DEI at Cummins | In an era where DEI is more crucial than ever, Colliers has partnered with Cummins to deftly intertwine innovation with inclusivity. Colliers’ groundbreaking program, known as I.D.E.A. (Innovation through Diversity, Equity, and Allyship), has significantly enhanced DEI efforts at the global engine manufacturer and has been recognized as an award-winning model for its effectiveness and impact. Challenged by Cummins to develop an authentic strategy to elevate DEI that reflected its core organizational values, Colliers implemented the comprehensive initiative that emphasizes supplier and team diversity, training, and mentoring. More »

 Professional Membership Required On Location: NYC24 - Balancing Risk Against Emerging Technologies | This panel discussion convened a diverse group of experts to navigate the challenges and strategies for balancing risk with the rapid advancement of emerging technologies, particularly in AI. The panelists delved into essential topics such as effective vendor management strategies, risk segmentation, and aligning innovation with legal and regulatory frameworks. Additionally, they explored the evolving landscape of fintech and platform governance, offering insights into future trends and best practices for integrating these technologies responsibly into business operations. Join us for a forward-looking session that addresses the critical intersection of technology, risk, and regulation. More »

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