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Top Five Technologies Improving the BPO Industry Free Subscriber Membership Required

Technology has become a key player in helping business process outsourcing (BPO) providers continue to advance and innovate within the industry. To learn the latest tech trends being offered, read on.

The Power of Contract Automation: A Case Study in Collaboration Professional Membership Required

This is the story of how bp partnered with their provider to solve a difficult problem:  taking time to contract from months to days.  bp has thousands of suppliers around the world, and an increasing number of contracts to process, but a fixed amount of procurement and legal resources. The time to contract for SaaS contracts had risen to an average of 92 days and resources were being stretched to a point where the team worried about increased downstream risk. There was no solution on the market that addressed reducing time to contract significantly while mitigating contracting risk.  bp set out to have a solution built that would streamline the contracting process while reducing contractual risk. The primary objective was to leverage AI and Machine Learning to reduce the average time to contract while minimizing the risk of errors introduced due to limited resources. Together, the bp and App Orchid team built a solution called ContractAI.

Transform Your Business Operation by Digitally Augmenting Your Workforce Public Article

Only a minority of organizations are deploying digitally augmented workforce with multiple use cases adopted at a larger scale across business units, functions, or geographies. Organizations need to overcome a range of business, governance, technology, talent, and change management-related challenges to drive intelligent automation at scale. This requires a fundamental modification of approach to reimagine the organization, think strategically about change, and recognize the significant opportunity to be gained by operating differently. The importance of a digitally augmented workforce is especially relevant in the WFH context triggered by COVID 19. In this webinar, HFS and Capgemini spoke on strategies for creating an effective digitally augmented workforce at scale, with an emphasis on striking a balance between the required components of people, processes, and digital technologies.

Intelligent Process Automation Free Subscriber Membership Required

Predictions for the immediate and not too distant future all point in the same direction – putting your client at the heart of all operational activities will further erode organizational silos around the front, middle, and back office, leading to the emergence of new, borderless, client-centric organizations that can optimize the way value creation is executed.

How Digital Improves Engineering And Manufacturing Organizations Public Article

The global engineering services offerings (ESO) market crossed USD 1.6 trillion in 2020, and is expected to grow at a CAGR of ~23% from 2021 to 2028. This increase has been driven by digital engineering becoming a new growth engine for the industry. The combination of next-generation technologies and the use of engineering and product data analytics is transforming the entire value chain, delivering a multi-fold impact on cost and efficiency. Organizations that are able to adopt transformative tools and technology solutions through strategic partnerships with ESO partners will be well-positioned for success in the future.

Navigating The Path To Data-Driven Finance Public Article

If there is one thing the COVID 19 crisis has underscored both across and within industries, it is that the top performing companies in the post-pandemic world will be data-driven. This is not surprising. Rising competition, the battle for customer loyalty and attention, shorter business cycles, and a rapid shift to digital for everything from product and service innovation, distribution channels, and business operations puts unprecedented pressure on businesses. If driving profitable growth was hard before, it is even harder now as organizations find themselves having to pivot rapidly and frequently in response to a constantly evolving and disruptive market environment.  To successfully compete and profitably grow in this challenging environment, top performing datadriven businesses use data and analytics in ways that consistently produce better decisions, automate key processes and enable personalized digital interaction will drive higher economic value, customer loyalty, and enterprise efficiency, thereby creating sustainable long-term competitive advantages.

Capgeminis-Vision-to-Create-Frictionless-Enterprise-Operations Public Article

HFS’ Phil Fersht (CEO and Chief Analyst) – and his team of analysts – spoke to Anis Chenchah (CEO, Capgemini’s Business Services) and his leadership team to learn how Capgemini is applying its Frictionless Enterprise approach to achieve the goal of delivering frictionless business operations for its clients. In this paper you will learn how Capgemini is applying an emerging-technology-focused approach to its outlook and messaging for business services. Backed by data from Global 2000 enterprise executives, the paper also explores the priorities, “have-to-have” capabilities, and outlook for successful partnerships in the market today.

Do's and Don't's of RPA implementation Professional Membership Required


Blockchain for Business - How this Transformative Technology Works and The Problems It Could Solve Professional Membership Required


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