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Service Delivery
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Service Delivery Evolves to a ‘New Normal’ Public Article

Looking back over the past eight months, companies have come a long way in shifting to remote workforces. What does the future hold for service delivery models? IAOP tapped the brainpower of Claro Enterprise Solutions to share its expertise with members during its September Webinar on Zoom Isn’t Enough, Five Keys to Service Delivery in the Workplace of the Future.

Future-proofing Supply Chain Management: Building Resilience and Agility through Digital Transformation Public Article

Join Capgemini at an exclusive webinar with Jörg Junghanns (Vice President Europe, Digital Supply Chain, Capgemini’s Business Services) featuring Shirley Hung (Vice President, Everest Group) as they layout a roadmap to “Future-proofing Supply Chain Management: Building Resilience and Agility through Digital Transformation.”In this session, you will learn about: Changing practices due to COVID-19 in Supply Chain Management: risk and demand management, cost optimization, and operational efficiency Key characteristics of a resilient supply chain and components of a dynamic operating model Best practices in process integration Elements of digital transformation and levers to improve digital maturity Benefits of partnering with an outsourcing provider, paving the way for your organization to move towards – what we call – the Frictionless Enterprise.

What is Successful Digital Transformation in a Post-pandemic Economy? Public Article

While most companies believe they are digital companies, powered by digital platforms, the pandemic has further accelerated the need for Fortune 1000 companies to adopt digital strategies by several years. In this webinar, we examine and showcase how large enterprises are approaching digital transformation, including their use of data and AI, automation, interactive experiences, Internet of Things, and organizational and talent models. By delving into the data from 2020, we go beyond the buzzwords and focus on how companies are actually scaling digital transformation efforts. Everest Group’s Michel Janssen, Chief Research Officer, Alisha Mittal, Practice Director, and Nitish Mittal, Vice President, examine successful digital transformation and provide a forward-looking view into 2021 digital transformation trends. The webinar answers the following question: •             What is successful digital transformation in a post-pandemic economy that ensures enterprises thrive? •             Which themes will dominate digital adoption in 2021? •             What should you not do in your digital transformation journey? •             How should you prepare for a post-digital future?

Pent-Optimism Will Lead to a Bust-Loose Second Half of ’21 Public Article


The Race to Vaccinate Against COVID-19: Five Ways Outsourcing Providers Can Supercharge the Pharma Industry Public Article

As the pharma industry chases the development of new COVID-19 vaccines with the peril of virus mutations looming and cases across the globe surging, outsourcing service providers can play vital roles in helping fast-track this essential mission. Since it began in March 2020, the COVID-19 pandemic is still impacting the global population in multiple ways with new waves, casualties, lockdowns, border restrictions, and pandemic appropriate behavior requirements. Despite the availability of vaccines, the majority of countries are unable to fully vaccinate their population. While population size (especially in India and China) and vaccine hesitancy are well-known factors, a range of production and supply-related challenges have also contributed to these delays. Let’s explore what can be done to accelerate these efforts.

Put to the Test During COVID, These Providers Responded Public Article

This year’s Excellence in Strategic Partnerships honorees are always exceptional – but even more so during the pandemic. These award winners have particularly stood out by demonstrating the critical importance of collaboration in this period of great change. IAOP recognized 24 relationships between service providers and customers for their outstanding partnerships, innovation and outcomes with the award.

Top Five Technologies Improving the BPO Industry Free Subscriber Membership Required

Technology has become a key player in helping business process outsourcing (BPO) providers continue to advance and innovate within the industry. To learn the latest tech trends being offered, read on.

PULSE: A New Business Model for Outsourcing Enterprise Growth Activities: Growth Process Outsourcing Public Article

In this contributed story by Infinityn International, learn about the possibilities and success of outsourcing enterprise sales and marketing. The software growth specialist was identified as a ‘Rising Star’ in this year’s IAOP 2022 Global Outsourcing 100 List.

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