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Risk Monitoring |Governance |Advisory

Risk Monitoring |Governance |Advisory


IAOP Chapter: Digital Enterprise

Stay tuned for upcoming meetings!

In partnership with IAOP's NorCal Chapter, the IAOP Digital Enterprise chapter held a meeting on November 9, 2017 on the topic of:

How digital platforms and services are changing the way businesses and governments work

From the heart of Silicon Valley, the NorCal and Digital Enterprise chapters of IAOP teamed up to bring you two stories of how the possible is becoming the new digital normal. 

The adoption of digital services in the private sector has raised expectations for municipalities to provide similar citizen services. Gaurav Garg, CIO, City of Santa Clara, discussed how Santa Clara is using new technologies to improve service delivery and drive its economy. He was joined by Avasant’s Henry Guapo, Partner and Public Sector Global Lead.

Accelerance CEO and founder Steve Mezak shared his year-long personal journey to develop a two-sided online business platform, using an outsourced software design and development team. Steve shared how he used the 7 Keys of Successful Outsourcing to handle the inevitable course corrections along the way: fixing a bad user interface, facing major security flaws and adopting a DevOps approach. Attendees learned how to select and manage an outsourced development team, what to look for and avoid, and how the new platform (now in beta release) makes the process easier.


Click on the 'Register Here' tab to process your registration for the next meeting!  If there is no upcoming meeting scheduled, you will be added to the list to receive further information.

Click the Archives tab on the right for information on past meetings.


 Join IAOP's Digital Enterprise Chapter LinkedIn group!



Professional Members may attend an unlimited number of chapter meetings.  

Non-members may attend two meetings as IAOP's guest  (by becoming an Associate Member) but then must become a Professional Member to continue enjoying the benefits of membership.

Earn 1 CEH Credit





Kevin Parikh, COP, Lead Co-chair
Global CEO

Joseph Hogan, COP, Lead Co-chair
Vice President
HCL Technologies

Liz R. Evans, Co-chair
Managing Director, Governance & Transformation

John S. (Jack) Sepple, Co-chair
Senior Managing Director

JP Balakrishnan, Co-chair
Head of Client Services



The main purpose of IAOP Digital Enterprise Chapter is to provide a collaborative environment for IAOP’s membership communities (i.e. customers, providers, advisors, academics and government agencies) to explore, develop and share insights, best practices and global market developments concerning the impact of digital technologies on the contemporary enterprise and the Global Business Services (i.e. outsourcing shared services and digital services) industry.   The shift in industry focus from labor arbitrage to technology arbitrage in the delivery of GBS to the enterprise will be disruptive for business and society worldwide.  This chapter will provide thought leadership and forums to share insights and proven approaches to crossing the digital divide and succeeding in the digitally enabled enterprise of the future.


Two to three meetings per year


Virtual or web-based

Joint meetings with other IAOP chapters - either face-to-face or web-based


All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy.


Meeting held on December 13, 2016!

The IAOP Digital Enterprise Chapter, co-chaired by Avasant, HCL, Ernst & Young, KPMG, Syntel, Accenture, ITSqc LLC, Infosys and Genpact, a meeting in conjunction with the IAOP Florida Chapter, co-chaired by Citi, Capgemini, Canon, Bristol Myers Squibb, HGS, Alorica, Softtek, SPi Global, Neo Group and Ditech Financial LLC, on December 13, 2016 from 3:45pm to 5:45pm at the Citibank offices, 14000 Citi Cards Way, Jacksonville, FL 32258.

Topics:  "The Latest Trends in Digital Transformation and Robotic Process Automation  Hype or Hope"

The Latest Trends in Digital Transformation
The level of innovation in all things digital is accelerating with advances in areas such as the Internet of Things, the Cloud, RPA, AI, Machine Learning, 3D Printing, and digital business models, etc. We looked at the latest trends to see how companies are embracing digital transformation to change their businesses.
Robotic Process Automation – Hype or Hope
Estimated to grow at 61% per year, RPA is gaining a lot of traction as the first technology of choice for companies seeking to automate their business processes. But traditional BPM, BPR, machine learning and new advances in AI are providing some additional powerful alternatives. We discussed the pros and cons of RPA.

Speakers/Panelist –
Andy Popov, Managing Director, Avasant
Adil Shabbir, Global Head of BFSI Consulting, Mindtree
Vivek Raj, Head of Retail & CPG, Tech Mahindra                                           
Pooneh Mohazzabi, Executive Director, Advisory, Ernst & Young
Shaun Dawson, Head of Global IPA Center of Excellence, Cognizant
4:00 PM – 4:10 PM – Introduction to Digital Transformation & RPA – Andy Popov, Managing Director, Avasant

4:10 PM – 4:20 PM – Trends in Digital Transformation in Financial Services – Adil Shabbir, Global Head of BFSI Consulting, Mindtree

4:20 PM – 4:30 PM – Trends in Digital Transformation in Retail & CPG – Vivek Raj, Head of Retail & CPG, Tech Mahindra

4:30 PM – 4:40 PM – Trends in RPA – Pooneh Mohazzabi, Executive Director, Advisory, Ernst & Young

4:40 PM – 4:50 PM – RPA in Action – Shaun Dawson, Head of Global IPA Center of Excellence, Cognizant

4:40 PM – 5:10 PM – Panel Discussion – Adil, Vivek, Shaun, Pooneh, Andy

5:10 PM – 5:30 PM – Q&A

5:30 PM – 5:45 PM - Closing Remarks

Download the presentation (Avasant)

Download the presentation (Mindtree)

Download the presentation (Cognizant)

Webinar held on July 26, 2016!

The IAOP Digital Enterprise Chapter, co-chaired by Avasant, HCL, Ernst & Young, KPMG, Syntel, Accenture, ITSqc LLC, Infosys and Genpact held a webinar on July 26, 2016 at 11:00am EDT.

Title: “Digital Transformation Trends”

How can organizations remain relevant in the new digital age? Innovative digital technologies have a transformational impact on business and society. It’s time to move away from cost optimization and service improvement strategies and embrace the challenges of the new generation by adopting a digital strategy focused on business impact and results. Digital strategies can drive new revenue into the business, open up new markets, better position services and products, and add value to an organization at a business level. Attendees learned about concerns, opportunities and facts across different industries.

Learned Objectives:
-Why must every IT organization become a Digital IT Organization to remain relevant?
-What are the digital opportunities across different industries and how to leverage them?
-What are the “rules” governing this new frame and how to succeed in it?

Download the presentation (Syntel)

Download the presentation (HCL)

Download the presentation (Avasant)

Play back the webinar

Webinar held on January 28, 2016

The IAOP Digital Enterprise Chapter, co-chaired by Avasant, HCL, Ernst & Young, KPMG, Syntel, Accenture, ITSqc LLC, Infosys and Genpact held a webinar in conjunction with the SoCal Chapter, co-chaired by AvasantHCL, Foley & Lardner LLP, Union Bank, Cal State Fullerton, CSEM and Teleperformance and the Healthcare Industry Chapter, co-chaired by ClearTurn Consulting,
HCSCHumanaCignaStarTek and HGS, on January 28, 2016 at 12:30pm PST/ 3:30pm EST.

Theme: "Realizing the Value of IoT and Automation in Healthcare"

As competitive pressures and technology shifts become a reality, no industry is immune to the impact of digital disruption. Healthcare and Life Sciences businesses have the greatest potential of leveraging Digital Innovation to transform and become more customer centric.

This webinar event featured industry leaders discussing the implications of IoT and advanced digital technologies on every aspect of an organization from supply chain to user experience. Attendees gained insights on how these trends can enhance their business by driving innovation and customer value.

12:30 pm   Welcome & Introductions – Andy Popov, Principal Avasant

12:35 pm   Keynote Presentation – “IoT in Healthcare – Challenges and Opportunities” – Jim McDonnell, General Manager, Services Integration Technology, Cisco

12:55 pm – Panel Discussion – “Realizing the Value of IoT and Automation” – Moderator: Joe Hogan, Vice President and Global Head of Advisory Services, HCL.  Panelists: Jim McDonnell, General Manager, Services Integration Technology, Cisco; Dr. Aenor J Sawyer, MD, MS, Associate Director, Strategic Relations, UCSF Center for Digital Health Innovation; Srinivas Vangala, Former CIO, Forest Laboratories and Andy Popov, Principal, Avasant

1:30 pm – Webinar concludes

Download the presentation
Play back the webinar

Inaugural Webinar held September 14, 2015!

The newly formed IAOP Digital Enterprise Chapter, co-chaired by Avasant, HCL, Ernst & Young, KPMG, Syntel, Accenture, ITSqc LLC, Infosys and Genpact held its first webinar on September 14, 2015 at Noon EDT.

This group, which includes the former Cloud Computing Chapter, will bring together thought leaders to discuss the trends, opportunities and challenges arising from the technological revolution and their impact on the global economy.

Jim RinaldiCIO from The Jet Propulsion Laboratory shared his insights about the challenges, opportunities and lessons learned about the role of technology & innovation in the exploration of the solar system!

Through his presentation entitled "Embracing the Chaos", he discussed the transitional aspects of restructuring IT, transitioning to the Cloud, leveraging data to build a new rover and managing change throughout these processes.

Prior to joining JPL in 2005, Rinaldi helped develop and implement IT strategies at a variety of corporate and government agencies including SCM Organic Chemicals, Paradyne, Marriot International as well as the Internal Revenue Service (IRS) and the Food and Drug Administration (FDA).  “I have never worked in the same industry twice,” said Rinaldi. “It shows that IT goes across industries. I am living proof of that.”

Embracing the Chaos

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