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People, Process, Performance

People, Process, Performance



WGroup - Sourcing Advisory Firm

WGroup - Sourcing Advisory Firm


IAOP’s CSR Committee


Committee Charter

The Corporate Social Responsibility (CSR) Committee is chartered with promoting discussion among IAOP members on how outsourcing can be used as a powerful tool for advancing critical social, economic, and environmental issues on a global basis.

Outsourcing is a people-oriented business and the CSR Committee is focused on Impact Sourcing initiatives to encourage this socially-responsible practice in the BPO industry.  This includes creating jobs and providing training in underserved communities, and intentionally hiring people in all geographies who have fewer prospects for sustainable employment.

The Committee examines corporate socially responsible policies and practices for outsourcing and creates opportunities for members to work together in addition to showcasing best practice examples for our members to adopt within their companies.  The CSR Committee includes members from the BPO Buyer, BPO Provider, and Academic communities.

The Committee will oversee the IAOP Global Impact Sourcing Award (GISA) to be presented annually at the Outsourcing World Summit (OWS) event each February.  This includes selecting the judging panel for the GISA and coordinating the completion of a best practice publication about the winning entry.

CSR is one of the major trends in the BPO industry and IAOP is addressing this through training programs and standards development such as:

Professionals serving on any of IAOP’s committees or subcommittees earn ten Continuing Education Hours (CEHs) per year towards Certified Outsourcing Professional® (COP) recertification.

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Jon Browning
Strategic Sourcing Advisors

IAOP Executive Sponsor


Debi Hamill

Committee  Members

Mary Lewis, Sprint
Wendy Shlensky, HGS
Jocelyn Azada, Nielsen
Dr. Ron Babin, Ryerson University
Chitra Rajeshwari, Avasant Foundation
Natalia Grekova, Luxoft

Current Initiatives

Global Impact Sourcing Award (GISA)


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