Center of Excellence

IAOP Centers of Excellence are dedicated to industry advancement, collaboration and education by concentrating expertise and resources around key areas that our community members are investing in and are critical to attaining and sustaining world-class performance and value.

SRO & Impact Sourcing

The CoE for SRO & Impact Sourcing focuses on the transformative business model of doing well by doing good through socially responsible outsourcing and through the business practice where companies prioritize suppliers that intentionally hire and provide career development opportunities to people who otherwise have limited prospects for formal employment, as well as:

  • Enable collaboration between IAOP Members The CoEs provide an environment in which IAOP - including buyers, providers, advisors and academia - can collaborate and share expertise in specific areas of mutual interest. 
  • Enhance innovation The CoEs enlist industry experts to accelerate progress in critical areas. 
  • Provide new opportunities for education and training The CoEs foster learning by offering webinars, podcasts, conferences, research and more.


Knowledge resources will be categorized and mapped to a visual framework covering the broad lifecycle categories (Strategy, Sourcing, Transition, Service Delivery, Relationship Management) and underlying ontologies of knowledge within each of these domains that collectively will contribute to the delivery of the CoE’s mission.  




  • Jon Browning, CEO, Global Mentorship Initiative
  • Debi Hamill, CEO, IAOP
  • Mauricio Odovaine, Head of Outsourcing, Facebook
  • Marc Schermerhorn, COP, Lead, BPO Supplier Management, Facebook
  • Neil Hirshman, COP, Partner, Kirkland & Ellis LLP
  • Karen Bobear, Managing Director, Accenture
  • Dan Lang, Senior Vice President, Sutherland
  • Todd Jensen, Senior Consultant, The World Bank
  • Subhojit Roye, Vice President and Head of Alliances, Tech Mahindra
  • Alex Rochlitz, Vendor Strategy and Execution Partner, Google
  • Jagdish Dalal, COP-GOV, CEO, JDalal Associates

All IAOP Members may access and participate in the CoEs. Corporate Members may also take a leadership role and contribute content.  For more information and to get involved, click the button above.

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