Meeting held on September 20, 2016!
A meeting of the Nordic Chapter, co-chaired by ISG, Trellis, ISS, Deloitte, Accenture and Gorrissen Federspiel, was held on September 20, 2016 from 14:30 to 18:00 at the ISS World Services A/S, Buddingevej 197, Søborg, Denmark.
Topic: Humans and Machines in a Hyper-Automated World
The Copenhagen Institute for Future Studies (CIFS), ISS and the IAOP Nordic Chapter held a networking event. They took a look at CIFS' research on the consequences of automisation and how decision-makers should manage the opportunities and challenges which will arise in our increasingly automated world (in Danish). ISS then presented its own experiences with IBM's Watson, an example of how pro-actively leveraging automization has opened up a range of business possibilities (in English). The program began at 14.30 with registration and coffee. The presentations concluded by 17.15 and were followed by networking and snacks.
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Meeting held on May 10, 2016
A meeting of the Nordic Chapter, co-chaired by ISG, Trellis, ISS, Deloitte, Accenture and Gorrissen Federspiel, was held on May 10, 2016 from 14:30 to 18:00 at the Gorrissen Federspiel offices, H.C. Andersens Boulevard 12, DK-1553 Copenhagen V.
Benchmarking: A Deep-Dive
The Nordic Chapter of IAOP held its quarterly meeting at Gorrissen Federspiel on May 10. We took a look at benchmarking with insight from Zangenberg Analytics, ISG, and Gorrissen Federspiel. The focus was on preparations for and conduct of “in contract” benchmarking and included insights into the "secret world" of leading benchmarking providers. We got a chance to hear about different benchmarking models and methodologies while drawing the line from negotiating benchmarking provisions to practical experiences derived from actual conducting benchmarking and managing the outcome of an benchmarking.
Tue Goldschmieding, Partner with Gorrissen Federspiel, kicked off the program with an introduction into key negotiation topics and market practices for agreeing to benchmarking provisions. The main pricing dynamic for contracts is an assumption of decreasing costs for the service provider which leads to the baseline trending downwards over the lifetime of the contract. As it is hard to precisely predict the actual decrease, the result is a fundamental tension between service providers and clients regarding benchmarking. Benchmarking is an activity with a high degree of discretion and traditionally, very low transparency.
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Transparency was front-and-center in Fredrik Bastkær Christensen, Associate Partner, Zangenberg Analytics' presentation which argued for using statistical models rather than peer-based data for increasing precision and transparency in benchmarking practices. Fredrik's approach is one of employing benchmarking as a strategic problem-solving tool. Central to his message was that indexation, to some extent, will replace traditional benchmarking and that we should expect to see a reduction in friction between service providers and clients driven by the resulting increase in transparency and predictability.
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Poul Tokkesdal, Director Nordics, ISG, contributed a session on Forward-Looking Benchmarking. By this, Poul means that contract benchmarking has developed from price setting to uncovering and removing constraints on delivery as the basis for realising value, exploiting emerging technologies and moving to transformational contracting models. Poul offered the following quote from Albert Einstein as an illustration, "Any fool can know. The point is to understand." The focus is now on where value can be added.
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Our program ended with all three presenters participating in a panel discussion which allowed the audience a chance to inquire and elaborate on the topic of benchmarking.
14:30 – 15:00 - Registration and coffee
15:00 - Welcome by IAOP Nordic Chapter
A brief introduction to key negotiation topics and market practices when agreeing benchmarking provisions - Tue Goldschmieding, Partner with Gorrissen Federspiel
Tool based benchmarking: Zangenberg Analytics will introduce its formula based approach to benchmarking and introduce and index driven approach to benchmarking provisions - Fredrik Bastkaer Christensen, Associate Partner, Zangenberg Analytics
Forward Looking Benchmarking: How contract benchmarking has developed from price setting to uncovering and removing constraints on delivery as the basis for realising value, exploiting emerging technologies and moving to transformational contracting models. Practical experiences derived from real engagements and case studies will be used to illustrate how benchmarking has developed and supports a transformational approach to delivering IT - Poul Tokkesdal and Nigel Hughes, ISG
Practical tips for managing disputes during and after the benchmarking process: Where do disputes arise, how should customers prepare and resolve disputes, the benchmarker’s role -- A panel discussion with Poul Tokkesdal, Nigel Hughes,Henrik Zangenberg and Ole Horsfeldt
17.30 - End of programme
17:30-18:00 - Networking, drinks and snacks
Meeting held on February 2, 2016
A meeting of the Nordic Chapter, co-chaired by ISG, Trellis, ISS, Deloitte, Accenture and Gorrissen Federspiel, was held on February 2, 2016 from 3:00pm to 7:00pm at the Gorrissen Federspiel offices, H.C. Andersens Boulevard 12, DK-1553 Copenhagen V.
Topic: BPO and Global Business Services – Emerging Trends
The case for Global Business Services, how to establish and run Global Business Services, and how to apply robotic process automation.
14.30-15.00: Registration and Coffee
15.00-15.15: Welcome by IAOP Nordic Chapter
15.15-17.30: The following topics will be addressed throughout the session:
The growth of GBS adoption: GBS as a alternative and a complement to outsourcing
Dorthe Harding Keilberg and Nicolai Lachmann, Deloitte
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Optimising Global Business Services – Examining the radical implications of BPO, Robotics and Core
Paul Bailey and Lasse Dalgaard, Ernst & Young
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Robotic Process Automation: A key enabler of the digital revolution from the middle and back-office
Frank Wolfsteiner, ISG – Information Services Group, Head of BPO Advisory for Europe
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The BPO and GBS contracts: What have we learned so far?
Ole Horsfeldt, Gorrissen Federspiel, Head of outsourcing and IT
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17.30-17.45: End of programme
17.45-19.00: Networking, drinks and snacks
Meeting held on November 17, 2015
A meeting of the Nordic Chapter, co-chaired by Trellis with support from ISG, ISS, Deloitte, Accenture and Gorrissen Federspiel, was held on November 17, 2015 from 3:00pm to 7:00pm at the ISS World Services headquarters, Buddingevej 197 2860 Søborg.
Topic: The Future of Outsourcing and Perspectives for Facilities Management
ISS, co-chair of the IAOP Nordic chapter, and the Copenhagen Institute for Future Studies (CIFS) provided an insightful discussion about market developments in the Nordic region and the future outsourcing models which will define the market going forward.
14.30-15.00: Registration and Coffee
15.00-15.15: Welcome by ISS and IAOP Nordic Chapter
15.15-15.30: The Nordic outsourcing market by Henrik Jerleskog and Claus Christensen, EY
15.30-16.15: Launch of the ISS 2020 Vision White Book - Future of outsourcing and perspectives for FM by Peter Ankerstjerne, ISS and Jeff Saunders, CIFS
16.15-16.30: Coffee Break
16.30-17.00: Outsourcing case Nordea by Trine Thorn, Nordea
17.00-17.30: Panel Discussion on future outsourcing models with Ole Horsfeldt, Gorrisen Federspiel, Trine Thorn, Nordea and Bent Petersen, CBS
17.30-17.45: End of programme
17.45-19.00: Networking, drinks and snacks
Meeting held May 19, 2015
A meeting of the Nordic Chapter, co-chaired by Trellis with support from ISS, Deloitte, Accenture and Gorrissen Federspiel, was held on May 19, 2015 from 15:00 to 18:00 at the Gorrissen Federspiel offices, H.C. Andersens Boulevard 12, DK-1553 Copenhagen V.
Topic: “Security in the Outsourcing Context”
During this meeting the discussions specifically centered around how to identify and implement security standards; contracting for security; and what aspects of security could be managed by a vendor.
Allan Bjerre, Director, KPMG kicked off the program with a look at their recent study on Unknown Threats in the Nordics-A Study of APT and Malware. KPMG has looked at Finland (2013), Sweden (2014), Denmark (2015) and soon, Norway (2016) to establish a thorough and nuanced picture of security in the Nordics. One interesting trend Allan focused on was the move to monetization of security breaches, that is, the growing role that organized crime has as a broker of stolen data and compromised security. In Allan’s words, “this is market driven and not necessarily a tech thing.”
Rasmus Kærsgaard Theede, VP Group Quality and Security, KMD, contributed with observations about the role that the press and media play in controlling where companies put their focus resulting in a distortion of resource allocation vs. actual need. Rasmus backed this up with details on the actual occurrence of, for instance, cyber espionage at 0.8% vs. accidental disclosures at 29.4%; and that 50% of data breaches in the public sector were due to human error or employee snooping. Key to Rasmus’ message about rational resource allocation is that by complying with ISO 27001, 90% of errors and issues will be able to be addressed.
Rasmus and Allan also raised the issue of why companies might wish to outsource some aspect of security. Among the issues raised were that the proper competencies are hard to find; security is typically not part of a company’s core business which makes it challenging to secure appropriate resources; companies typically lack the critical mass to accumulate rock-solid expertise; and infrastructure costs can be daunting for a single organization. Yet, although it might make great sense to use partners to deliver on some aspects of security, Rasmus hammered home the principle that, “you can not outsource security accountability.” Allan echoed that by emphasizing that organizations must be deliberate in acknowledging their risk appetite in order to properly invest in security.
Ole Horsfeldt, Partner, Gorrissen Federspiel, contributed to the discussion by noting critical aspects of contracting for security, perhaps summed best up by his comment that, “you get what you pay for and what you measure.” Ole focused on the central issue of implementation and predicted that the future will bring security SLAs that will accommodate for a constantly changing security picture.
The program concluded with a panel discussion including the day’s presenters and moderated by Stiig Wæver, Partner, Praesidio. Among the interesting points raised by the panelists were the need to distinguish needs and trends among various industries and the fact that so much of the work to be done to increase security involves changing behaviors and mindsets.
The meeting was wrapped up with wine, tapas and networking.
Unknown Threats in the Nordics - Bjerre
Security in an Outsourced Environment - Theede
Security in Outsourcing - Horsfeldt
Meeting held February 24, 2015
A meeting of the Nordic Chapter, chaired by Trellis with support from ISS, Deloitte, Accenture and Gorrissen Federspiel, was held on February 24, 2015 from 15:00 to 18:00, at the Gorrissen Federspiel offices, H.C. Andersens Boulevard 12, DK-1553 Copenhagen V.
“Contract management of managed services – the provider and customer perspective”
Industry experts focused on contract management practices related to the actual vendor and contract management once the deal is signed and the real work begins.
Lone Green Arnholtz from Danske Bank provided an overview of their approach to contract management, challenges encountered, and its strategies going forward
Jens Grønkjær Sjølander Pihl and Sune Albert from KMD shared their best practices and insights into contract management gained through more than 40 years of providing managed services
Jesper Mikkelsen from ISG (Information Services Group), a long established market leader in contract management services, elaborated on their best practice approaches, tools available in the market place, and the potential for outsourcing part of the contract management!
Ole Horsfeldt and Tue Goldschmieding from Gorrissen Federspiel took a look at contract management from the legal and contractual perspective and provided “the missing link” between managing under the ITIL framework and leveraging the contract not only to contain risk but also to optimise the potential outcome of a contract”.
Networking - Began at 17:00
Meeting held November 12, 2014
A meeting of the Nordic Chapter, chaired by Trellis with support from ISS, Deloitte, Accenture and Gorrissen Federspiel, was held on November 12, 2014 from 15:00 to 18:00, at the ISS offices, Buddingevej 197, 2860 Søborg.
A snapshot of the Program:
Welcome: Peter Ankerstjerne, Head of Group Marketing, ISS and Katie Gove, Managing Director, Trellis
Benefitting from improved outsourcing outcomes – the new ISO Standard on outsourcing: Adrian Quayle, Managing Partner, Avasant
After over three years of effort by an international team of outsourcing professionals, the new ISO Standard Guidance on Outsourcing is due to be published in October. Adrian will discuss the standards and how they can be used by all parties involved in outsourcing to assure that business objectives can be achieved through common governance and processes.
Case ISS/Cognisant: a BPO outsourcing project by Lars Nordestgaard Nielsen, ISS
Panel discussion: “How to secure a successful outcome in BPO outsourcing deals” - Ole Hornsfelth, Lars Nordestgaard Nielsen and Adrian Quayle
Benefitting from Improved Outsourcing Outcomes
Networking - Beginning at 17:00
Meeting held September 17, 2014
A meeting of the Nordic Chapter, chaired by Trellis with support from ISS, Deloitte, Accenture and Gorrissen Federspiel, was held on September 17, 2014 from 15:00 to 18:00, at Deloitte’s office, Weidekampsgade 6, DK-2300, København S.
Per Lund Pedersen, Partner at Deloitte, reviewed the Deloitte Client Research-CIO Survey. Discussion centered on: The Changing Sourcing Landscape; Current & Future Sourcing Plans; Vendor Management and Governance and lessons learned. Additionally, Christian Bastholm highlighted a current client case.
The programwas followed by a networking session from 17:00 - 18:00.
Meeting held May 21, 2014
A meeting of the Nordic Chapter, chaired by Trellis and Copenhagen Business School, was held on May 21, 2014 from 15:00 to 18:00, at Gorrissen Federspiel’s office, H.C. Andersens Boulevard 12, Copenhagen V.
The meeting featured the Battle of the Bands!
Winner was Crowned: Intergalactic Outsourcing Visionary!
Participants heard the top outsourcing advisories in our market highlight and interpret critical trends in outsourcing and how to best take advantage of them.
Teams from Devoteam, Implement and Gorrissen Federspiel competed to win the Intergalactic Outsourcing Visionary crown.
All in attendance voted. Points were awarded in four categories: costumes, presentation, team work, and because we can’t get around it, X-factor. The winning team was awarded a bottle of the galaxy’s best champagne and were allowed thereafter to wear the crown with honor (clients were allowed to request that the crown be worn on all ensuing engagements.)
The competition was followed by ample liquid networking and rejoicing among the winners.
The Bands represented the cream of the crop of outsourcing advisory in our market. Their work spans markets, industries, functions and technology. They shared important insight and perspective on outsourcing as it currently is and as it soon will be.
Meeting held November 27, 2013
A meeting of the Nordic Chapter, chaired by Trellis and Copenhagen Business School, was held on November 27, 2013, from 15:00 to 19:00, at ISS World Service A/S Head Quarters, Buddingevej 197, DK-2860 Søborg.
We joined sponsoring member, ISS at their new facility in Søberg for a fascinating look at “The Future of Work.” In conjunction with The Copenhagen Institute for Future Studies, ISS released a major study highlighting trends and changes that will impact both how and where we work in the future.
Following the presentations and discussions, there were refreshments and networking with other attendees.
15.00 to 15.10 Welcome by IAOP Nordic Chapter Chairman Katie Gove
15.10 to 15.45 The ISS Way Strategy and the purpose of the new office environment by CEO Jeff Gravenhorst, ISS
15.45 to 16.30 The ISS 2020 Vision Report; New Ways of Working – the workplace of the future by Peter Ankerstjerne (ISS) and Jeff Saunders (CIFS)
16.30 to 17.00 Tour of new ISS HQ facilities and practical introduction to “Buddingevej 197” – 4 tracks including a short break
17.00 to 17.45 New trends in workplace design and the process on how to get started on an NWOW project (based on the ISS Case) – by Gitte Andersen (Signal Architects) and Casper Isager Hansen (ISS)
17.45 to 18.00 Q & A
18.00 to 19.00 Networking and Canapés provided by ISS Catering
Meeting held September 4, 2013
A meeting of the Nordic Chapter, chaired by Trellis and Copenhagen Business School, was held on September 4, 2013, from 3 pm to 6 pm, at DeloitteHuset, Weidekampsgade 6, 2300 Copenhagen S.
"Trends in Outsourcing Governance"
Governance is a major concern when a company outsources. How can this concern be mitigated and which technologies can enable improved governance? How are vendors adapting their delivery models to the customers’ demand for governance?
Programme: Outsourcing trends – Governance
The programme included three shorter presentations which covered the following:
Download the presentation (Hans G. Olsen)
Download the presentation (Per Lund Pedersen)
Key markets trends regarding outsourcing and governance, Per Lund Pedersen, Deloitte Consulting
Technology-enabled governance, Hans Gerhard Olsen, Deloitte Consulting
Delivery models which create new opportunities in the market, vendor speaker
The presentations were followed by a panel debate. The panel consisted of customer, vendor and advisor representatives.
Following the panel debate, there were refreshments and networking with other attendees.
Meeting held June 6, 2013
A meeting of the Nordic Chapter, chaired by Trellis and Copenhagen Business School, was held on June 6, 2013, at Gorrissen Federspiel’s office, H.C. Andersens Boulevard 12, Copenhagen V, as part of IAOP's Europe Week 2013.
We were joined by IAOP leadership, ISS, Accenture and Gorrissen Federspiel at our network meeting.
Debi Hamill, CEO, IAOP provided an Overview and Introduction of IAOP’s benefits and offerings followed by Michael F. Corbett, Chairman, IAOP who will highlight “The Outsourced Enterprise - Realities & Trends, Challenges & Opportunities.”
The keynote topic was "Sustainable Innovation in Outsourcing" followed by a panel discussion focusing on innovation and outsourcing. We investigated organizations' experiences with innovation and outsourcing along with discussing competencies, organizational structures and mindsets necessary to leverage innovation in outsourcing. The panelists included: Peter Ankerstjerne, ISS; Klaus Koefoed, Accenture; Jørgen Grønfeldt, Accenture; and Ole Hørsfeldt, Gorrissen Federspiel.
3:00 pm: Welcome, Katie Gove
3:05 - 3.40 pm: Introduction of IAOP
and The Outsourced Enterprise - Realities & Trends, Challenges & Opportunities
Debi Hamill/Mike Corbett
3:45 - 4:35 pm: Sustainable Innovation in Outsourcing
René Herlaar, COP, Vodafone
Sustainable Innovation in Outsourcing
4:35 - 4:40 pm: Break
4:40 - 5:20 pm: Panel discussion co-moderated by René Herlaar, COP and Katie Gove
Peter Ankerstjerne, ISS: Innovation Portale
Jørgen Grønfeldt, Klaus Koefoed, Accenture
Ole Horsfeldt, Gorrissen Federpiel
5:20 pm: Wrap up and thank you
5.30 pm: Networking
Meeting held February 27, 2013
A meeting of the Nordic Chapter, chaired by Trellis and Copenhagen Business School, was held on February 27, 2013, from 3 pm to 6 pm at Gorrissen Federspiel’s office, H.C. Andersens Boulevard 12, Copenhagen V.
"Managing Distant Teams Across Cultures."
On the program were Pernille Bjørn from ITU and Ole Samuelsen from Scandinavian Outsourcing Company. Pernille and Ole came with both academic and real-world insight about the challenges of working and collaborating across cultures.
Pernille Bjørn is Associate Professor at IT University in Copenhagen. Her research focuses on global collaboration, computer supported cooperative work, IT and healthcare.
Ole Samuelsen has more than 20 years experience with international project management. He is the Founder and CEO of Scandinavian Outsourcing Company and co-author of the book : "Rightshore!". During his career, he has assisted a number of Danish and international companies in international relations and project management, including Capgemini, Larsen & Toubro, Sauer Danfoss, Grundfos, and KMD.
A meeting of the Nordic Chapter, chaired by Trellis and Copenhagen Business School, was held on November 1, 2012, at Gorrissen Federspiel’s office, H.C. Andersens Boulevard 12, Copenhagen V.
Lydia Bals, Head of Procurement Solutions at Bayer CropScience, presented on the topic "Outsourcing and Offshoring: The Case of Evolving Procurement Organizations."
Procurement Organizations can be structured along Categories, Geographies, Business Units and Activities. Depending on their operating environment and their internal strategic demands, different structures will achieve the best “fit”.
Lydia Bals presented two real-life examples, showing how to achieve a “fit” and emphasizing how the transition from one to the next structure can be facilitated. We also discussed how external service providers play an increasing role in the procurement context.
Meeting held November 1, 2012
Meeting held September 5, 2012
A meeting of the Nordic Chapter, chaired by Trellis and Copenhagen Business School, was held on September 5, 2012, from 3 pm to 6pm, at Gorrissen Federspiel’s office, H.C. Andersens Boulevard 12, Copenhagen V.
"The Challenges of Establishing and Implementing Good Governance in Outsourcing"
We are building a roundtable program that will let us hold smaller, more focused discussions on specific and relevant topics regarding outsourcing governance.
Among the roundtables that we hosted were:
Beyond the Contract
Pitfalls in IT Operations
Beyond the contract: Measuring and evaluating outsourcing relationships. Facilitator: Katie Gove, Trellis
The hidden costs of offshoring/outsourcing: Applied governance mechanisms and outcomes of offshoring. Facilitator: Torben Pedersen, CBS
Proactive governance models: An introduction to proactive remedies. Facilitator: Tue Goldschmeiding, Gorrissen Federspiel
Real-life commercial pitfalls of contract negotiations and governance--Case: IT operations outsourcing. Facilitator: Jørn Rasmussen, consultant and former CTO Mærsk Line
Meeting held May 8, 2012
A meeting of the Nordic Chapter, chaired by Trellis and Copenhagen Business School, was held May 8, 2012, at Gorrissen Federspiel’s office, H.C. Andersens Boulevard 12, Copenhagen V.
“New Business Models in Outsourcing”
Nordea and ISS’ switch to an output-based outsourcing model was a break with traditional outsourcing models that required not only changes in governance and work flow but also in mentality and expectations.
Joining both ISS and Nordea on our program were: Torben Pedersen and Bent Petersen, professors from CBS, who presented the case Ole Horsfeldt, Partner, Gorrissen Federspiel, who offered reflections on the contract challenges related to new business models
Meeting held February 29, 2012
A meeting of the Nordic Chapter, chaired by Trellis and Copenhagen Business School, was held February 29, 2012, from 3:00 pm to 6:00 pm at DeloitteHuset, Weidekampsgade 6, 2300 Copenhagen S.
Developing good supplier relationships: DSB’s story
One of the key issues of outsourcing is organizing the supplier relationship and achieving an effective vendor management. Two presentations focused on experiences with organizing the supplier management organization when outsourcing and experiences with effective vendor management.
Presenters: Rene Munk Nissen, CIO of DSB, and Paul Dangerfield, manager at Outsourcing Advisory Services at Deloitte Consulting.
Rene Munk Nissen, DSB
Paul Dangerfield, Deloitte
Meeting held November 23, 2011
A meeting of the Nordic Chapter, chaired by Trellis and Copenhagen Business School, was held November 23, 2011, from 3:00 pm to 6:00 pm at ISS headquarters located at Bredgade 30 in Copenhagen.
"Macro Trends and their Affect on Outsourcing"
We are in the midst of a transition from a society based on physical capital and marginal innovation to a knowledge-based society, where agility, radical innovation, and flexibility have become the basis for our future society. As agile organizations, companies will have to choose their focus and the degree to which outsourcing and offshoring will serve their organizational needs. Using results from a global study and analysis of the future of facility management and services conducted for ISS, we learned how megatrends will shape outsourcing and offshoring over the coming decade.
Presenter: Jeffrey Saunders, Director of the Copenhagen Institute of Future Studies
Macros Trends and their Affect on Outsourcing
Meeting held September 7, 2011
A meeting of the Nordic Chapter, chaired by Trellis and Copenhagen Business School, was held Wednesday, September 7, 2011, at Gorrissen Federspiel’s office, H.C. Andersens Boulevard 12, Copenhagen V.
"Deploying and Managing a Multisourced Environment"
Fabrizio Napolitano, Director, Deloitte
Martin Clausen, General Counsel, Mærsk Line
Ole Horsfeldt, Partner, Gorrissen Federspiel
Multi-Sourcing - Operational Perspective
Multisourcing is the disciplined provisioning and blending of business and IT services from the optimal set of internal and external providers in the pursuit of business goals. It is also defined as a strategy that treats a given function, such as IT, as a portfolio of activities, some of which should be outsourced and others of which should be performed by internal staff. Although the term may apply to any business area, it is most commonly used within the context of Information Technology. (from Wikipedia)
We started with a presentation on multisourcing to be given by Fabrizio Napolitano, Director, Deloitte. After our presentation, we had representatives from A.P.Møller-Mærsk and Gorrissen Federspiel join Fabrizio to engage in a panel discussion.
The presentation introduced multisourcing as a concept and the business benefits to be derived from this. The focus of the presentation was on how to implement and manage multisourcing through practical cases/examples including end-to-end service levels, service integration, skills, competencies etc.
Meeting held April 13, 2011
A meeting of the Nordic Chapter, chaired by ISS, Nordea,Copenhagen Business School, Accenture, Apple, Trellis and Gorrissen Federspiel, was held Wednesday, April 13, 2011, at Gorrissen Federspiel's office located at H.C. Andersens Boulevard 12, Copenhagen V.
The topics incuded:
"The Boundaries of Outsourcing"
Allan Rasmussen, Senior Vice President for Global Operations,Coloplast
The Boundaries of Outsourcing
"Why Insource Activities That Have Previously Been Outsourced?"
Chresten Bruun, Senior Director Production, LEGO
Why Insource Activities That Have Previously Been Outsourced?
Meeting held February 2, 2011
A meeting of the Nordic Chapter, chaired by ISS, Nordea, Copenhagen Business School, Accenture, Apple, Trellis and Gorrissen Federspiel, was held Wednesday, February 2, 2011, at the offices of Gorrissen Federspiel, H.C. Andersens Boulevard 12, 1553 Copenhagen V.
Using Benchmarking Strategically
Benchmarking is a key topic for any long term outsourcing contract. Benchmarking was invented to effectively secure customers that prices are based on competitive market pricing. Does benchmarking work, is it practical and how do suppliers view (and price) benchmarking?
Ole Horsfeldt from Gorrissen Federspiel presented the findings of a recent international survey of commercial practices in respect of the commercial and contractual arrangements regarding benchmarking.
IBM provided insights into the vendor perspective followed by discussion.
Meeting held November 3, 2010
A meeting of the Nordic Chapter, chaired by ISS, Nordea, Copenhagen Business School, Accenture, Apple, Trellis and Gorrissen Federspiel, was held Wednesday, November 3, 2010, at the offices of Gorrissen Federspiel, H.C. Andersens Boulevard 12, 1553 Copenhagen V.
Pernilla Roersoe of itim discussed "Working Cross-culturally in Outsourcing."
Meeting held August 25, 2010
A meeting of the Nordic Chapter, chaired by Corporate Members Trellis, Capgemini, ISS A/S, PricewaterhouseCoopers and the Copenhagen Business School, was held Wednesday, August 25, 2010, from 3:00 to 6:00 pm at the offices of Gorrissen Federspiel, H.C. Andersens Boulevard 12, 1553 Copenhagen V.
Sabine Madsen and Keld Bødker from Roskilde University presented their research on building outsourcing relationships at the operational level. The talk was based on a case study of a large Danish organization operating an off¬shore development centre in India. The research results are summarized in the form of four strategies that middle managers can use to steer performance in the desired direction and to reflect upon the effectiveness of the portfolio of relationship management practices.
Following the presentation, we held a panel discussion on outsourcing relationships. Participating in the panel discussion were:
Jacob Lund, Qualiware
Jens Nielsen, Head of Outsourcing, Nordea Bank Danmark
Peter Ankerstjerne, Sr. Vice President, ISS A/S.
Relationship Management at the Operational Level in Outsourcing
View Research Paper
The discussion was moderated by Torben Pedersen from the Center for Strategic Management and Globalization at CBS.
Meeting held April 28, 2010
A meeting of the Nordic Chapter, chaired by Corporate Members Trellis, Capgemini, PricewaterhouseCoopers and the Copenhagen Business School, was held Wednesday, April 28, 2010, from 3:00 pm to 6:00 pm at the offices of Gorrissen Federspiel, H.C. Andersens Boulevard 12, 1553 Copenhagen V.
The meeting featureed the presentation “Creating sustainable value in IT and BPO outsourcing” by Klaus Koefoed, Accenture, and Ole Horsfeldt, Gorrissen Federspiel followed by a panel discussion.
Creating Sustainable Value in IT and BPO Outsourcing
The presentation addressed key value levers in outsourcing arrangements and the associated contractual mechanisms such as exploring how customer and vendor interests can be aligned to be benefit of all parties in an outsourcing arrangement. The presentation also discussed common pitfalls inherent in the outsourcing model and where customer/vendor interests clash.
Meeting held January 20, 2010
The second meeting of the Nordic Chapter, chaired by Corporate Members Trellis, Capgemini, PricewaterhouseCoopers and the Copenhagen Business School, was held Wednesday, January 20, 2010, from 3:00 pm to 6:00 pm at the offices of Gorrissen Federspiel, H.C. Andersens Boulevard 12, 1553 Copenhagen V.
The feature presentation was “Embedding Brand in Your Outsourcing Relationships,” presented by Matthew May, EMEA partner operations manager, AppleCare WW Vendor Management Group, Apple UK.
There also was a panel discussion entitled “Outsourcing within innovation and knowledge-intensive activities” moderated by Torben Pedersen, Center for Strategic Management and Globalization, CBS. Participants include Niels Rishøj, manager of NKTFlexibles R&D Group; Christian Sams, Head of Contract Research Management at LEO Pharma; Lene Heegaard, Director Innovation Partnerships, R&D at Coloplast; and Niels Eilersen of Nokia.
Inaugural meeting held September 24, 2009
IAOP is excited to announce the launch of the Nordic Chapter, chaired by Corporate Members Trellis, Capgemini, PricewaterhouseCoopers and Copenhagen Business School. The inaugural meeting was held on Thursday, September 24, 2009 from 2:00 pm to 4:00 pm at the offices of Gorrissen Federspiel, H.C. Andersens Boulevard 12, 1553 Copenhagen V.
The meeting topics included:
• Chapter Introduction & Overview of the International Association of Outsourcing Professionals (IAOP)
• Outsourcing Destinations for the Nordic Region – Eastern Europe Developments presented by Capgemini
• Outsourcing in a Secure World – Contemporary Issues & Best Practices presented by PwC