The IAOP New York, New England, Cloud Computing and Outsourcing Tools & Technology Innovation chapters are hosting a Symposium where leading outsourcing customers, providers and advisors will share their experiences and best practices in the use of advanced tools and technologies to improve the value from outsourcing and/or shared services. Speakers will share how they’ve used these tools and technologies to positively impact the financial performance, service quality, capabilities delivered, risk/compliance and overall governance of their existing contracts/relationships. Industry leading outsourcing and shared service center tools providers will come together to demonstrate how their solutions can be put to work quickly and affordably to deliver enhanced business value to your organization. A half-day Tools Provider Workshop will follow the Symposium on May 25, enabling organizations to become intimately familiar with technologies available from these leading tools providers.

Key Benefits

Whether you’re a customer or service provider of outsourcing and/or shared services, you’re being asked to deliver improved business outcomes across an increasingly complex and global portfolio of outsourced business processes and sourcing relationships. With over $13 trillion dollars of existing outsourcing contracts in force today and from 20 percent to 50 percent of C level executives’ spend with third party service firms or shared service centers, managing these relationships on Excel spreadsheets just doesn’t cut it anymore! This symposium will help you to:

Taking a Health Check of Outsourcing Relationships - The Kodak Case Study