New England Chapter



The IAOP New England Chapter held a webinar on September 25, 2018, on "Sourcing RPA - Latest Developments and Enterprise Implications.

Robotic Process Automation – RPA – is impacting the very way companies do business. Negotiating the right contracts with your RPA software vendor along with your outsourcing service providers is critical.  In this fast-paced, dynamic market, it’s essential that you stay abreast of the latest market and vendor developments to best harness the power of RPA – at the right cost and with suitable contract terms. With everyone touting their “latest thing,” one must be able to separate the hype from the truth!  Our RPA experts will help to light the path. In this 60-minute webinar, we’ll arm you with the following actionable takeaways:

• Vet the underlying RPA software vendors based upon late-breaking market developments
• Understand the impacts of the convergence of RPA and AI (and other key automation tools)
• Learn about key contract pricing metrics so you are prepared for deal negotiations
• Tips for managing the implications on your existing outsourcing relationships
Sarah BurnettExecutive Vice President & Distinguished Analyst, Everest Group
Michel JanssenChief Research Guru, Everest Group

If you have an idea for a future meeting - topics or speakers - or would like to learn more about getting involved, please contact us. In the meantime, check out the archives to see all of the insightful meetings the chapter has held!











  • Matthew A. Karlyn, Partner, Foley & Lardner
  • Kevin Capalbo, Client Director, Global Major Accounts, Everest Group






The primary focus of the New England Chapter of IAOP will be both networking and education. The chapter is organized to provide opportunities for end-users, vendors, and advisors to collaboratively raise the level of discourse, continuing education, advocacy and professionalism related to outsourcing.

Meeting Frequency:  Quarterly  Meeting Type:  Meetings will be face-to-face business or educational events in meeting rooms or offices throughout the region, or social events at restaurants or other public venues throughout the region, or via teleconference. 



  • September 22, 2016 - Smart Computers and the Future of Outsourcing
  • September 18, 2013 - Top-of-Mind Issues in Healthcare
  • June 28, 2012 - Offshoring, Onshoring, Nearshoring, Rightshoring? The Changing Landscape of Global Service Delivery
  • May 24-25, 2011 - The 2011 Outsourcing Tools & Technology Symposium – East
  • December 1, 2010 - Vendor Spotlight; Legal Minute - Summary of Pending Legislation    Vendor Spotlight    Legal Minute
  • August 19, 2010 - Top 5 Supplier Relationship Management Terms to Include in Your Outsourcing Agreements;  Panel Discussion  “Managing Supplier Relationships to Create Value and  Maximize Results in Outsourcing Transactions
  • April 22, 2010 - Update on 201 CMR 17.00 (Standards for the Protection of Personal Information of Residents of the Commonwealth); Domestic Outsourcing: Generating Value Through Outsourcing in your Company's Backyard  State Regulation of Data Security
  • January 28, 2010 - Putting PR and Social Media to Work to Tell the Outsourcing Story; Expanding the Sourcing Frontier: Leveraging Knowledge Services in a Global Organization   Putting PR and Social Media to Work to Tell the Outsourcing Story
  • March 29, 2007 - The Story of the MITRE Corporation

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