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Passion for Building Stronger Businesses

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People, Process, Performance

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WGroup - Sourcing Advisory Firm

WGroup - Sourcing Advisory Firm


IAOP Chapter: New York

Next meeting to held on April 26, 2018
*Check back frequently as the team builds the program*

Meeting held on January 24, 2018

The IAOP New York chapter co-chaired by MUFG Union BankWipro TechnologiesSofttek, Merck & Co., Luxoft, Cushman & Wakefield and Nexient, held a meeting on January 24, 2018 from 5:30-9:00 PM EST at the Cushman & Wakefield Offices in New York on Changing Global Trends in Outsourcing & Offshoring - Long Gone Are the Days of Status Quo.

Discussion regarding influences that are driving changes in the approach to outsourcing (onshore, nearshore, offshore) – what are the disruptors to the creating the new “normal” of outsourcing?

  • Availability and costs of qualified skilled resources with Science,  Technology, Engineering and Math – STEM
  •  Millennial workforce demands, flexibility, mobility and growing use of crowdsourcing
  •  Real estate options;  city’s, suburbs, rural and the related cost and space considerations
  • Regulatory - Data Privacy / GDPR – General Data Protection Regulation, the increased use of cloud services (ASP/Hosting)
  •  Other influences: RPA, IA, Gov’t Actions (H1B)
Patrick Corcoran, Global Director,  Luxoft

Jon Lightman, Practice Lead, ISG
Harold Bolton, Director, UPS
Peter George, Partner, Baker & McKenzie

     Hosted by:         Sponsored by:

Click on the 'Register Here' tab to process your registration for the next meeting!  If there is no upcoming meeting scheduled, you will be added to the list to receive further information.

Click the Archives tab to the right for information on past meetings.

 Join IAOP's New York Chapter LinkedIn group!


Register Now!

Professional Members may attend an unlimited number of chapter meetings.  

Non-members may attend two meetings as IAOP's guest but then must become a Professional Member to continue enjoying the benefits of membership.

Earn 1 CEH Credit





Donald Mones, COP
Director Business Transformation Group
MUFG Union Bank

John Webber
Director - Strategic Engagements
Wipro Technologies

H. Eduardo Cano
Business Development Executive

Robert Cherry, COP
Merck & Co., Inc

Patrick Corcoran
Director of Analyst and Advisor Relations

Fernando E. Murillo
Sr. Vice President
Cushman & Wakefield

Asim Malik
VP, Client Partner

Barry Newton
Sr. Vice President

Executive Advisory Committee

Larry M. Modder
Head, Intermediary Relations Team

Delegate Members

Vivian Hanson
, Partner, Morrison & Foerster



Communication - Foster communication, networking and value creation within the community of outsourcing professionals in the tri-state New York metropolitan region. n

Education - Conduct education, training and professional development of outsourcing participants in the region.  Discover, develop and promulgate best practices for the profession, particularly as applicable to industries represented in the region. n

Cooperation - Encourage constructive cooperation among the region’s customers, providers, advisors, academia and government.




Face-to-face (office, meeting room)


All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy.


Meeting Held on November 1, 2017! Members and guests were able to get hands-on with emerging/disruptive technology solutions (virtual reality, augmented reality, AI and more) and experience a training simulation that can't be replicated in real life. They heard from Neeru Arora, Former Chief Knowledge Officer, Aon and Dan Schuffert, Divisional Vice President, Health Care Services Corporation, about how they have used emerging/disruptive technologies in their own organizations - the business challenge they had, what solutions they considered, why they selected what they did, the challenges of “selling” it internally, the business results and the people results. Following that, the innovation conversation was continued with other IAOP Chicago chapter members during a networking hour sponsored by Accenture.

Meeting Held on June 15, 2017!

The IAOP Chicago Chapter, co-chaired by Kirkland & Ellis LLPAccenture, Deloitte ConsultingDePaul UniversityAbbvie and The Shelby Group, held a meeting from 3:30-7:00 on June 15, 2017 at De Paul University on the topic of Outsourcing For Innovation. 

The meeting discussed why companies are prioritizing innovation as a key component to stay competitive and why customers are looking forward to providers to deliver on both cost advantage and innovation.  The panel section discussed how to approach outsourcing for innovation, metrics to measure outcomes, and governance on outsourcing for innovation.       

Dwayne Prosko, Deloitte

Nick Ionita, CPO, Joyus Inc
Terry Finch, Sr Director, Technology and Innovation
Patrick Soule, Director,- ARS IT, Allstate Insurance Company

Meeting on January 26, 2017

The IAOP Chicago Chapter, co-chaired by Kirkland & Ellis LLPAccentureDeloitte ConsultingDePaul University,  Northern Trust, AbbVie and The Shelby Group, held a meeting on January 26, 2017 at the Deloitte Consulting Offices, 111 South Wacker Drive, 15th floor, Chicago, IL.

Topic:  Service Delivery Automation


3:30 - 3:45 Registration

3:45 - 4:00 Introductions & IAOP Announcements - Dwayne Prosko, Deloitte

4:00 - 4:30 Robotic Process Automation - a live case study and demonstration

4:30 - 5:00 Cognitive - delivering on the promise of cognitive computing - Edmundo Costa, Automation Anywhere

5:00 - 5:45 Robotic and Cognitive Automation Panel : Moderator - Dwayne Prosko, Deloitte Panelists: Automation Anywhere, TCS, TBD

5:45 - 7:00 Reception - Hosted by Deloitte

Download the presentation (Deloitte)

Download the presentation (Automation Anywhere)

Meeting held on September 15, 2016 

The IAOP Chicago Chapter, co-chaired by Kirkland & Ellis LLPAccentureDeloitte ConsultingDePaul University,  Northern Trust, AbbVie and The Shelby Group, held a meeting on September 15, 2016 at the Wrigley Rooftops, 1044 W. Waveland, Chicago, IL.

Meeting Sponsors included: The Shelby GroupKirkland & Ellis LLPSirion Labs and ISG!

Topic:  Value Leakage in Outsourcing Transactions
3:30     Registration
3:45     Welcome and Introductions -- John Dreyer, The Shelby Group (co-chair)
3:55     Study Overview: $200B in Outsourcing Value Leakage --Claude Marais, SirionLabs
The IAOP celebrated the eclipsing of $1 Trillion in annual outsourcing contracts at the 2015 World Summit.  That was a great milestone for our industry. However, as evidenced in a comprehensive survey conducted between 2007 and 2012 by a leading research firm, our industry averages 20% in “value leakage” in these arrangements.  In this presentation, Claude Marais will present a more recent survey that answers the question of “why” we see such a disparity between what was promised and what was delivered, and more importantly, “what” we can do to improve our performance.
4:20     Find a Leak and Prevent a Flood -- Val Munchez-van der Wagt, Allstate Insurance
In this insightful presentation, Val will share her 10 years of multidisciplinary insights into what she sees as the key factors in retaining “deal value.”  As a company, Allstate Insurance was a thoughtful adopter of outsourcing arrangements to lower operational costs and retain or improve service levels.  However, these arrangements don’t manage themselves.  Val shared her perspectives on the “drivers of value retention.”
4:50     Panel Discussion, Governance Challenges and Solutions – John Dreyer, Facilitator
Participants heard from their peers and asked questions as John led Val Munchez-van der Wagt, Allstate Insurance; Claude Marais, SirionLabs and Alan Hanson, ISG through a discussion on “what are the critical areas of focus to improve our outsourcing arrangements?” and “what do we need to be able to manage these areas?”  This was a great interactive session!
5:35     Meeting Wrap up -- Neil Hirshman, John Dreyer (co-chairs)
5:45     Go to the Roof!
7:05     Go Cubbies!!   

Download the presentation (SirionLabs)

Download the presentation (Allstate) 

Meeting held on June 16, 2016

The IAOP Chicago Chapter, co-chaired by Kirkland & Ellis LLPAccentureDeloitte ConsultingDePaul University,  Northern Trust, AbbVie and The Shelby Group, held a meeting on June 16, 2016 at DePaul University, Room LL102, 14 E. Jackson Blvd, Chicago, IL 60604 from 3:30pm to 7:00pm CT.  

Topic: "Global In-House Centers"

The establishment of global in-house centers (GIC) is seeing resurgence across many industries, as organizations are seeking new ways to drive low cost agile operations.    These in house centers are more than low cost delivery locations and are being used as innovation centers and hub to introduce more strategic levels of automation and innovation to business operations.  This meeting focused on clients and advisors related to the establishment of global in-house centers. 

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