On Location: Digital Technologies


The impact of digital technologies and innovations on our industry is significant. Digital technologies have revolutionized the outsourcing landscape, transforming how organizations engage with their partners and deliver services by leveraging technologies, automation, and data-driven insights. It has enabled organizations to access global talent, streamline processes, enhance collaboration, and leverage advanced technologies. Embracing digital disruption in outsourcing can lead to cost savings, improved service delivery, and increased agility for businesses.

Join IAOP and its Digital Technologies Center of Excellence in March for the next On Location event focusing on the intersection of AI and social impact.

IAOP's Digital Technologies CoEe held two webinars in the lead-up to this event that can be accessed on-demand here: 

  • Webinar #1: October 24, 2023, featuring Kate Schmidt, Chief Operating Officer for Deloitte’s AI Institute -  Playback
  • Webinar #2: December 12, 2023 - Revolutionizing Service Delivery: The AI Advantage for Service Providers - Playback 




9:00 AM – 9:30 AM  Registration and Continental Breakfast
9:30 AM – 9:45 AM

Opening Remarks, Introduction of the Digital Technologies CoE Leadership Team 
Debi Hamill, CEO, IAOP and Peter George, Partner, Baker McKenzie

9:45 AM – 10:30 AM 

Opening Session:  The Era of Performance and Possibility
Mauricio Odovaine, Head of Outsourcing & Strategic Sourcing, Meta

10:30 AM – 11:00 AM Refreshment Break
11:00 AM – 11:45 AM   

Rethinking Responsibility:  Why 2024 is the Year of Responsible AI
Arnab Chakraborty, Global Responsible AI Lead, Accenture

11:45 AM – 12:15 PM

Jobs in the Orange Economy – Impact of Disruptive Technologies
Namita Datta, Program Head, Solutions for Youth Employment (S4YE), The World Bank

12:15 PM –1:30 PM  Networking Lunch
1:30 PM – 2:00 PM Data Security and Privacy in the Age of AI 
Baker & McKenzie
2:00 PM – 2:30 PM  Corporate Social Responsibility and the Environmental Impact of AI Deloitte
2:30 PM – 3:00 PM Refreshment Break
3:00 PM – 3:30 PM  

EU Policymakers Clear Way for Passing of Landmark AI Act
Max Harris, Partner and Emma Flett, Partner, Kirkland & Ellis LLP

3:30 PM – 4:15 PM

Panel Discussion: Best Practices in Governing the Procurement and Deployment of AI
Vinny Sanchez, Partner, DLA Piper

4:15 PM – 5:00 PM   Panel Discussion: Trends, Challenges and Opportunities in 2024 and Beyond
Mark Voytek, Founder Voytechnology Partners and Chief Advisor, IAOP along with the IAOP Digital Technologies CoE Leadership Team
5:00 PM – 5:15 PM

Key Takeaways and Closing Comments
Debi Hamill, CEO, IAOP and Peter George, Partner, Baker McKenzie

5:15 PM – 6:30 PM Networking Cocktail Reception

*All times listed are reflected in CST time



and produced by IAOP'S Digital Technologies Center of Excellence 





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