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IAOP Chapter: Real Estate & Facilities Management

Next Webinar to be held on August 20, 2018

The IAOP Real Estate & Facilities Management Chapter, co-chaired by Newmark Knight Frank, ISS, P&G, Colliers and Cushman & Wakefield, 
held a webinar on August 20, 2018

Date: August 20, 2018
Topic: The Art, Science, and Politics of the Employee Experience
Time: 11:00 AM EDT
(see what time that is where you are in the world)


Elizabeth Dukes | Partner | iOffice

Check back frequently as the team builds the program.  Register today to save your seat!


Click on the 'Register Here' tab to process your registration for the next meeting!  If there is no upcoming meeting scheduled, you will be added to the list to receive further information.

Click the Archives tab to the right for information on past meetings.


 Join IAOP's Real Estate & Facilities Management group!



Professional Members
May attend an unlimited number of chapter meetings. 

 May attend TWO (2) meetings as IAOP's guest.  Use the code "CHGUEST" to bypass the registration fee.





Maura Hudson, Co-Chair
Senior Managing Director
Newmark Knight Frank

Mike Feeman, Co-Chair
Managing Director, North America

Larry Bridge, Co-Chair
Facilities and Real Estate Governance Manager

Michelle Needles
Executive Managing Director, Solutions Development

Bryan Jacobs, Co-Chair
Executive Vice President, Enterprise Solutions
Head of Global Operational Outsourcing
Global Occupier Services, Cushman Wakefield


The Real Estate and Facilities Management (RE&FMM) Chapter drives knowledge sharing and advance thought leadership across the RE&FM community.  Technology has a significant impact on how services are acquired, delivered, transforming RE&FM organizations.  Collaboration is the key for IAOP member customers, service providers and advisors to absorb the change and advance the profession and talent in the field.  This chapter enables this collaboration and develops a RE&FM agenda within the IAOP and beyond. Additionally, the chapter serves as a discussion platform for new workplace strategies that are impacting how work is delivered and performed at organizations in the ITO, BPO and others communities represented in IAOP.  






All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy.


Meeting Held April 30, 2018

We heard from the following industry experts as they discussed these issues in detail, including the processes and platforms used to address and shape this ever-evolving business strategy and workplace demand.
Steve Todd, Senior Managing Director, Real Estate & Workplace Strategy, Nasdaq – New York, NY
Fred Gordy, Director of Cybersecurity, Intelligent Buildings – Atlanta, GA
Ryan Chatterton, Founder & Chief Editor, Coworking Insights - Berlin, Germany
Dusty Duistermars, Senior Managing Director, Connected Places Practice Group, Newmark Knight Frank Global Corporate Services



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Webinar held on September 26, 2017

The IAOP Real Estate & Facilities Management Chapter, co-chaired by JLL, ISS, P&G, Colliers and EY held a webinar on September 26, 2017 on the topic of Automation in the CRE World.

Chris Zlocki, Head of Innovation for Colliers International, presented a  session on how cognitive intelligence and automation can be applied to help real estate teams stay ahead of the curve.  He discussed the latest trends in automation and discuss how occupiers are contracting for these services.  Whether it’s utilizing lease administration robotics technology or workflow management, we engaged in a lively discussion around what is currently be automated, what is prime for evolution and how it would actively come to play. Play back the Webinar
Webinar held April 3, 2017 at 8:00am PST

The IAOP Real Estate & Facilities Management chapter, co-chaired by JLL, ISS, P&G, Colliers and EY held a webinar on April 3, 2017 at 8:00am PT. Niclas Elfstron, Executive Director, EY and Chip Fitzpatrick III presented a combination of EYs global REFM Outsourcing point of view on creating value beyond savings for Real Estate & Facilities Management Outsourcing building on interviews with executives in the global market and some very exciting experiences with clients going Vested. They coupled this with some insightful experiences on challenges and benefits of using the Vested Model.

Play back the WebinarWebinar held December 6, 2016!

The IAOP Real Estate & Facilities Management chapter, co-chaired by Deloitte Consulting, JLL, ISS, P&G, Colliers and EY held a webinar on December 6, 2016 at 11am EST.

Topic: “Overview of Robotic Process Automation and potential applications for Real Estate and Facilities Management”
Facilitators& Panelits: 
Francisco Acoba, Managing Director, Deloitte Consulting LLP
Matt Halko, Deloitte Consulting LLP
Leo Bello, Manager, Deloitte Consulting LLP
Dmitry Kopylov, Canon Business Process Servicese
Larry Bridge, COP, Procter & Gamble

RPA is transforming operations across organizations and industries.  During this program, facilitators and panelist discussed how Real Estate and Facilities Management organizations can leverage this technology to drive efficiencies, improve service levels and continue the transformation of the data driven workplace.  See short general intro video to RPA in a finance related process example (approx.. 3 minutes).

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Download the presentation

Webinar held September 13, 2016!

The IAOP Real Estate & Facilities Management chapter, co-chaired by Deloitte Consulting, JLL, ISS, P&G, Colliers and EY held a webinar on September 13, 2016 at 11am EDT.

Topic: "Get smart about building technology and the Internet of Things"
There’s no question that the Internet of Things (IoT) is a hot topic these days. It’s dominating conversations and shaping discussions virtually everywhere, across industries, verticals and geographies. But what does the IoT mean for your real estate strategy?
One way IoT can impact your real estate strategy is through smart buildings. In a smart building, a centralized network integrates your Internet-enabled building systems so they can communicate, share data and operate more efficiently. And the benefits of adopting smart building technology can be felt across your business – from optimizing building operations to helping you improve your workplace strategy to creating a more comfortable and satisfying experience for your employees (and driving worker productivity as a result). 
Creating, planning and executing a robust smart building strategy is a complex undertaking – and choosing the right outsourcing partner is essential to success. This webinar discussed how to justify, fund and leverage smart technology solutions in the workplace to drive transformative outcomes across your business.
Darlene Pope, Senior Vice President, Energy & Sustainability Services and Director, Smart Building Program, JLL and Mike DeNamur, Director, Sales & Marketing - Americas, Building Solutions Group for United Technologies.

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Inaugural Webinar held June 14, 2016

The IAOP Real Estate & Facilities Management chapter, co-chaired by Deloitte Consulting, JLL, ISS, P&G, Colliers and EY held its launch webinar on June 14, 2016 at 11am EDT.

Virtual Meeting Topic:  "Managing Cybersecurity and Data Privacy Risk in Real Estate & Facilities Management (RE&FM) Transactions"
RE&FM organizations have seen an increase in the amount of data that is collected, an increase in the level of interconnection between companies and providers, and an increase in the amount of regulation related to such data.  One out of five companies is expected to suffer a data breach over the next two years and the potential resulting direct and indirect costs are large and growing every year.  Rohith George from Mayer Brown shared insights regarding why this has become a top issue at the highest levels of your companies and your RE&FM organizations, how the legal landscape has changed, and made recommendations to mitigate and manage this risk through the various phases of contracting.   

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