Real Estate & Facilities Management Chapter




The Real Estate & Facilities Management Chapter held a meeting on November 5, 2018, on the topic of "The Future of Work: Human + Machine Collaboration Trends" This exciting session focused upon the trends, challenges, and opportunities related to Human + Machine collaboration and the impact of digital transformation on the global enterprise. We shared perspectives focused upon “digital talent” and the emergence of the “liquid workforce” in terms of next-generation workforce strategies. We will explore how emerging technologies such as Artificial Intelligence (AI), Cognitive Computing, and Robotic Process Automation (RPA) will shape the future of work. We will also illustrated how emerging digital technology convergence will drive new levels of human performance within the workplace of the future.





Peter Miscovich

About the Speaker

Peter Miscovich

Managing Director, Strategy + Innovation, JLL


Peter J. Miscovich is an executive management consultant who develops corporate strategy and integrated enterprise solutions for global Fortune 100 organizations. Peter’s management consulting expertise includes enterprise workforce strategies and operational improvement solutions combined with expertise in developing integrated "digital" workplace transformation solutions. He serves on the Accenture Technology Vision Board and the CERES Presidents Advisory Board - leading organizations focused upon “technology innovation and complex systems transformation.” As a former partner with PricewaterhouseCoopers’ (PwC) Global Advisory practice and Deloitte Consulting’s Strategy and Operations practice, Peter has focused upon Corporate Strategy and Workplace Transformation for more than 20 years. Peter holds degrees in Civil Engineering from the University of Arizona and MIT Massachusetts Institute of Technology focused upon Executive Leadership Development, Enterprise Transformation and Human Performance Improvement.










  • Maura Hudson, Senior Managing Director, Newmark Knight Frank
  • Larry Bridge, Facilities and Real Estate Governance Manager, P&G
  • Michelle Needles, Executive Managing Director, Solutions Development, Colliers
  • Bryan Jacobs, Executive Vice President, Enterprise Solutions, Head of Global Operational Outsourcing, Global Occupier Services, Cushman Wakefield
  • Monica Juan, Client Solutions Director, CBRE







The Real Estate and Facilities Management (RE&FMM) Chapter drives knowledge sharing and advances thought leadership across the RE&FM community.  Technology has a significant impact on how services are acquired, delivered and transforming RE&FM organizations.  Collaboration is the key for IAOP member customers, service providers and advisors to absorb the change and advance the profession and talent in the field.  This chapter enables this collaboration and develops a RE&FM agenda within the IAOP and beyond. Additionally, the chapter serves as a discussion platform for new workplace strategies that are impacting how work is delivered and performed at organizations in the ITO, BPO and others communities represented in IAOP.  

Meeting Frequency:  Quarterly  Meeting Type:  Virtual



  • The Future of Work - Human + Machine Collaboration Trends 
  • August 20, 2018 - The Art, Science & Politics of the Employee Experience  
  • April 30, 2018 - Navigating the Perceived Perils of Coworking Outside - and Inside - Managed Space   Playback the Webinar
  • September 26, 2017 -  Automation in the CRE World Playback the Webinar
  • April 3, 2017 -  EYs global REFM Outsourcing point of view on creating value beyond savings for Real Estate & Facilities Management Outsourcing  Playback the Webinar
  • December 6, 2016 - Overview of Robotic Process Automation and potential applications for Real Estate and Facilities Management Playback the webinar - Download the Presentation
  • September 13, 2016 - Get smart about building technology and the Internet of Things  Playback the webinar - Download the presentation
  • June 14, 2016 - Managing Cybersecurity and Data Privacy Risk in Real Estate & Facilities Management (RE&FM) Transactions   Download the presentation - Playback the webinar

© 2024 IAOP® All Rights Reserved. IAOP, Certified Outsourcing Professionals®, The Outsourcing World Summit® and The Global Outsourcing 100® are registered trademarks of IAOP.