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IAOP Chapter: Atlanta

Webinar held on June 28, 2016!

The IAOP Atlanta Chapter, co-chaired by Deloitte, Georgia Technical AuthorityIBM, Equifax, Softtek and Genpact held their last meeting on June 28, 2016 at 11am EDT in conjunction with the IAOP Domestic Sourcing Chapter, co-charied by Rural Sourcing, Inc. 

Topic: Domestic Outsourcing – Why It Works
 
Ever wonder what it would be like to rebuild a '57 Corvette or '69 mustang? Well Connie Adams, VP of Application Solution Delivery at Hagerty (the world's leading classic car insurer) may not be able to give pointers on that, BUT she can relay her first-hand experience with domestic outsourcing and how it keeps Hagerty at the front of the pack. Connie was joined by Monty Hamilton, CEO of Rural Sourcing to provide insights covering:
 
- The distinctive differences and when to it makes sense to use domestic vs. offshore vs. nearshore
- Why domestic sourcing works
- The benefits of domestic outsourcing
- Hagerty success stories


Stay tuned for next meeting plans!  


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LEAD ORGANIZATIONS

 
 







 





 

LEADERSHIP

Mike Wilton, Co-chair
Specialist Master
Deloitte


Mark Latham, Co-Chair
Senior Manager, Director
Sourcing Governance Office
Georgia Technology Authority


Stephen Sheahan, Co-Chair
Client Solutions Executive 
IBM

Darshan P. Kaur, COP, Co-Chair
Senior Director
Global Sourcing
Equifax

H. Eduardo Cano, Co-Chair
Business Development Executive 
Softtek

Thomas Helfrich, Co-chair
Global Vice President, Digital
Genpact


Executive Advisory Comittee

Abhishek Breja, Assurant

Andy Haas, Deloitte


Delegate Members




 

PRIMARY PURPOSE

The purpose of the Greater Atlanta Area Chapter is to provide a common, open forum for Outsourcing buyers, suppliers, advisors and academia to share and learn about all aspects of Outsourcing. We will advance the knowledge of all members regarding in-sourcing, ITO and BPO; on-shore, off-shore, and near-shore; from RFI through contract renewal and renegotiation. Our open access and collaborative approach will allow us to identify opportunities and circumstances that we encounter, and share best practices to achieve success and promote innovation.

MEETING FREQUENCY

Quarterly

MEETING TYPE

Face-to-face (office, meeting room); virtual

NON-SOLICITATION POLICY

All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy.


Past Meetings

LAST 10 MEETINGS



Webinar held on June 28, 2016!

The IAOP Atlanta Chapter, co-chaired by Deloitte, Georgia Technical AuthorityIBM, Equifax, Softtek and Genpact held their last meeting on June 28, 2016 at 11am EDT in conjunction with the IAOP Domestic Sourcing Chapter, co-charied by Rural Sourcing, Inc. 

Topic: Domestic Outsourcing – Why It Works
 
Ever wonder what it would be like to rebuild a '57 Corvette or '69 mustang? Well Connie Adams, VP of Application Solution Delivery at Hagerty (the world's leading classic car insurer) may not be able to give pointers on that, BUT she can relay her first-hand experience with domestic outsourcing and how it keeps Hagerty at the front of the pack. Connie was joined by Monty Hamilton, CEO of Rural Sourcing to provide insights covering:
 
- The distinctive differences and when to it makes sense to use domestic vs. offshore vs. nearshore
- Why domestic sourcing works
- The benefits of domestic outsourcing
- Hagerty success stories

Download the presentation

Play back the webinar



Meeting held November 12, 2015!

The IAOP Atlanta Chapter, co-chaired by Deloitte, Rural SourcingKellyOCG, and Georgia Technical Authority held a meeting on November 12, 2015 from 11:00am to 1:00pm at Maggiano's, 3368 Peachtree Road, Atlanta, Georgia, 30326.

Topic: Tools for Better Managing Your Vendor

Ryan Flynn, Principal from Deloitte Consulting LLP provided insightful answers to the following questions:

1. What is the current state of vendor management tools?
2. How have the tools changed in the past few years to support various industries – BFSI, Manufacturing, Pharmaceuticals, Media/Entertainment, etc.
3. What are the values/benefits of using these tools – financial, regulatory, etc?
4. What legal considerations are required to effective utilize tools when management vendor engagements – do most existing contracts allow for vendor management via tool implementations, performance monitoring and reporting (incentives and penalties)?
5. What is the future road map?

The meeting was sponsored by Deloitte Consulting.

Meeting held September 10, 2015!

The IAOP Atlanta Chapter, co-chaired by Deloitte, Rural SourcingKellyOCG, and Georgia Technical Authority held a meeting on September 10, 2015 from 11:00am to 1:00pm at Maggiano's, 3368 Peachtree Road, Atlanta, Georgia, 30326.

Topic: Robotics Process Automation

Bill Boucher from KPMG and Stephen Sheahan from IBM shared their insights about Digital Enterprise, RPA and Digtial Labor.  

Meeting held July 15, 2015!

The IAOP Atlanta Chapter, co-chaired by Deloitte, Rural SourcingKellyOCG, and Georgia Technical Authority held a meeting on July 15, 2015 from 11:00am to 1:00pm at Maggiano's, 3368 Peachtree Road, Atlanta, Georgia, 30326.

Topic: Use of Third Party Service Integrators in the Management of Multi-Provider Networks

The meeting, which was sponsored by the Georgia Technology Authority (GTA), featured a program on the Use of Third Party Service Integrators in the Management of Multi-Provider Networks. GTA has engaged a services provider to perform that function on its behalf and the program featured speakers from both GTA and its Third Party Advisor for the selection of that provider, Integris Applied Inc, to describe the arrangement, its benefits and challenges, and to moderate a Q&A segment on the topic. 

Panel Members for Q&A session included:
Calvin Rhodes, CIO, State of Georgia
Dean Johnson, Chief Operating Officer, Georgia Technology Authority
Les Druitt, Principle & Founder of Integris Applied Inc

The session was sponsored by Integris Applied Inc.

Meeting held February 27, 2015!

The IAOP Atlanta Chapter, co-chaired by Deloitte, Rural SourcingKellyOCG, and Georgia Technical Authority held a meeting on February 27, 2015 from 11:00am to 1:00pm at Maggiano's, 3368 Peachtree Road, Atlanta, Georgia, 30326.

Topic: Contracting Managed Services for Value

Industry experts discussed key items that enable value capture when contracting outsourcing services.
 
Moderator
: Michael Runager, Senior Director, KellyOCG
Panelists
:
Rakesh Gopalan, Outsourcing Legal Advisor,  McGuire – Woods
Joe Montrosse, Client Advisor, Deloitte
Stephen Sheahan, Client Solutions Executive, IBM
Abhishek Breja, Vice President, Assurant 

The meeting was sponsored by KellyOCG.

Meeting held November 7, 2014!

The IAOP Atlanta Chapter, co-chaired by Deloitte, Rural SourcingKellyOCG, and Georgia Technical Authority held a meeting on November 7, 2014 from 11:30am to 2:00pm at the IBM offices in Atlanta, 6303 Barfiled Road, NE, Atlanta, GA.

Topic: Decoding CAMS – Outsourcing implications of the new technologies for companies and their service providers 

The rapid proliferation of Cloud, Analytics, Mobile, and Social technologies is creating a perfect storm of new opportunities for companies and the service providers who support them. New opportunities born from new capabilities that didn’t exist before are having a strengthening effect on the outsourcing value proposition.

On November 7th we reviewed and discussed the impact new technologies are having on outsourcing opportunities. 

Download the presentation.



Meeting held August 7, 2014!

The IAOP Atlanta Chapter, co-chaired by Deloitte, Rural SourcingKellyOCGGeorgia Technical Authority and NeoGroup held a meeting on August 7, 2014 from 11:30am to 1:00pm EDT at Maggiano's Buckhead Restaurant, 3368 Peachtree Road, Atlanta, GA 30326.

Calvin Rhodes, Chief Information Officer from the State of Georgia, addressed the opportunities and challenges of outsourcing as it relates to "Transforming IT Service Delivery." 

A networking opportunity followed the program and lunch.  The meeting was sponsored by Deloitte.  

Download the presentation.



Meeting held on September 19, 2012

A meeting of the Atlanta Chapter, chaired by Deloitte, IBM, and Rural Sourcing, was held on September 19, 2012 from 5:30 pm to 7:30 pm, at the office of Deloitte Consulting, 191 Peachtree St., 6th Floor, Piedmont B Room, Atlanta, Georgia, 30303.

Agenda:

5:30 pm - 6:00 pm: Networking, Light Hors d'oeuvres and Refreshments

6:00 pm - 7:00 pm: "The Leading Practices for Transition Planning and Execution"
Mike Wilton, Deloitte

7:00 pm - 7:30 pm: Wrap up, Networking


Download the presentation.



Meeting held November 21, 2011

A meeting of the Atlanta Chapter, chaired by Firstsource, Assurant, Deloitte, M-Core and Wells Fargo, was held on November 21, 2011 from 6:30 pm to 9:00 pm, at the office of Deloitte Consulting, 191 Peachtree St., 6th Floor, Piedmont C Room, Atlanta, Georgia, 30303.

Agenda:

6:30 pm - 7:30 pm: Networking

7:30 pm - 8:30 pm: 
"Recruiting, Staffing and Retention in a Call Center Environment"
Presented by: Andy Haas, Deloitte and Barb Powers, Deloitte

8:30 pm - 9:00 pm: Wrap up, Networking


Download the presentation.



Meeting held June 27, 2011 

A meeting of the Atlanta Chapter, chaired by FirstsourceDeloitte, Assurant, was held on June 27, 2011, at the Courtyard Atlanta Perimeter Center, 6250 Peachtree-Dunwoody Rd, Atlanta, GA 30328.

The topic wasbe "Latin America…the New Frontier for Outsourcing." 

We looked at the changes that have occurred in the region and the changing market dynamics here in the US that are driving factors in the rise of Latin America as a destination for more than just bilingual voice call centers. Joining us was Esteban Reyes, CEO of VSI in Colombia. 

Download the presentation.
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Meeting held February 7, 2011 

A meeting of the Atlanta Chapter, chaired by Firstsource and Assurant, was held on February 7, 2011, at the offices of Assurant in Atlanta at 260 Interstate North Cir SE, Atlanta, GA 30339-2228.  

The topic was "Offshore, Onshore, Nearshore, Captive or Outsourced…How Do You Make a Fully Informed Decision?"


Inaugural meeting held August 30, 2010

The inaugural meeting of the Atlanta Chapter, chaired by Firstsource and Assurant, was held on August 30, 2010, at the offices of King & Spalding in midtown Atlanta.  

In addition to the formal chapter launch and introduction of the chapter Governance Council and charter, the meeting included the following key topics: 

  • Chapter charter
  • Organizing upcoming events
  • General session presentation & discussion
  • Current and prospective member “meet and greet” networking reception


The evening was highlighted by an engaging discussion led by Monty Hamilton, CEO of Rural Sourcing, who discussed an emerging “hot spot” for outsourcing – the United States. That’s right; the United States is stepping up to become the new kid on the outsourcing block. Just as foreign car manufacturers looked to low-cost labor in the South to gain an advantage, outsourcing within the US is a cost competitive alternative to the offshore option. Mr. Hamilton shared insights on global macro-economic trends that are driving this new movement, as well as documented cases of how US businesses are reducing costs and staying onshore. 

ALL OTHER MEETINGS

 





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