IAOP Chapter: Atlanta
Next Webinar to be held on October 27, 2016!
The IAOP Atlanta Chapter, co-chaired by Deloitte, Georgia Technical Authority, IBM, Equifax, Softtek and Genpact will hold their next meeting on October 27, 2016 at 2pm EDT in a webinar format.
Topic: In Defense of Outsourcing - Engaging in the Public Conversation
Political campaigns in both the U.S. and the U.K. this year have included public discussions of outsourcing and its role in the life of national and global economies. Professionals who work in this industry as providers or advisers as well as those of us who rely on outsourcing relationships to support our companies may well have many opportunities this year to correct popular misconceptions about outsourcing that factor in the public dialogue and make a compelling case for the value of the work we do. This multipart program will be designed to support us in such conversations by identifying the key arguments and data points that support outsourcing as a valuable business tool that benefits people and companies in a variety of ways. What does the record say about the benefits of outsourcing? And, most importantly, what do we in this industry, say?
Join IAOP Atlanta Chapter co-chair, Stephen Sheahan from IBM, as he moderates a thoughtful discussion with Dr. Ron Babin, COP, Associate Professor, Ryerson University and Dr. Bill Hefley, Ph.D, CDP, COP, University of Texas at Dallas & ITSqc who co-authored, with input from IAOP CSR committee members, IAOP's "The Outsourcing Professionals' Guide to Corporate Social Responsibility."
Register today for this timely discussion by clicking on the 'Register Here' button in the right hand column!
Have a question you would like to submit in advance - you'll be able to include it when you register.
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Mike Wilton, Co-chair
Mark Latham, Co-Chair
Senior Manager, Director
Sourcing Governance Office
Georgia Technology Authority
Stephen Sheahan, Co-Chair
Client Solutions Executive
Darshan P. Kaur, COP, Co-Chair
H. Eduardo Cano, Co-Chair
Business Development Executive
Thomas Helfrich, Co-chair
Global Vice President, Digital
Executive Advisory Comittee
Abhishek Breja, Assurant
Andy Haas, Deloitte
The purpose of the Greater Atlanta Area Chapter is to provide a common, open forum for Outsourcing buyers, suppliers, advisors and academia to share and learn about all aspects of Outsourcing. We will advance the knowledge of all members regarding in-sourcing, ITO and BPO; on-shore, off-shore, and near-shore; from RFI through contract renewal and renegotiation. Our open access and collaborative approach will allow us to identify opportunities and circumstances that we encounter, and share best practices to achieve success and promote innovation.
Face-to-face (office, meeting room); virtual
All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy.
Webinar held on June 28, 2016!
The IAOP Atlanta Chapter, co-chaired by Deloitte, Georgia Technical Authority, IBM, Equifax, Softtek and Genpact held their last meeting on June 28, 2016 at 11am EDT in conjunction with the IAOP Domestic Sourcing Chapter, co-charied by Rural Sourcing, Inc.
Topic: Domestic Outsourcing – Why It Works
Ever wonder what it would be like to rebuild a '57 Corvette or '69 mustang? Well Connie Adams, VP of Application Solution Delivery at Hagerty (the world's leading classic car insurer) may not be able to give pointers on that, BUT she can relay her first-hand experience with domestic outsourcing and how it keeps Hagerty at the front of the pack. Connie was joined by Monty Hamilton, CEO of Rural Sourcing to provide insights covering:
- The distinctive differences and when to it makes sense to use domestic vs. offshore vs. nearshore
- Why domestic sourcing works
- The benefits of domestic outsourcing
- Hagerty success stories
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Play back the webinar
Meeting held November 12, 2015!
The IAOP Atlanta Chapter, co-chaired by Deloitte, Rural Sourcing, KellyOCG, and Georgia Technical Authority held a meeting on November 12, 2015 from 11:00am to 1:00pm at Maggiano's, 3368 Peachtree Road, Atlanta, Georgia, 30326.
Topic: Tools for Better Managing Your Vendor
Ryan Flynn, Principal from Deloitte Consulting LLP provided insightful answers to the following questions:
1. What is the current state of vendor management tools?
2. How have the tools changed in the past few years to support various industries – BFSI, Manufacturing, Pharmaceuticals, Media/Entertainment, etc.
3. What are the values/benefits of using these tools – financial, regulatory, etc?
4. What legal considerations are required to effective utilize tools when management vendor engagements – do most existing contracts allow for vendor management via tool implementations, performance monitoring and reporting (incentives and penalties)?
5. What is the future road map?
The meeting was sponsored by Deloitte Consulting.
Meeting held September 10, 2015!
The IAOP Atlanta Chapter, co-chaired by Deloitte, Rural Sourcing, KellyOCG, and Georgia Technical Authority held a meeting on September 10, 2015 from 11:00am to 1:00pm at Maggiano's, 3368 Peachtree Road, Atlanta, Georgia, 30326.
Topic: Robotics Process Automation
Bill Boucher from KPMG and Stephen Sheahan from IBM shared their insights about Digital Enterprise, RPA and Digtial Labor.
Meeting held July 15, 2015!
The IAOP Atlanta Chapter, co-chaired by Deloitte, Rural Sourcing, KellyOCG, and Georgia Technical Authority held a meeting on July 15, 2015 from 11:00am to 1:00pm at Maggiano's, 3368 Peachtree Road, Atlanta, Georgia, 30326.
Topic: Use of Third Party Service Integrators in the Management of Multi-Provider Networks
The meeting, which was sponsored by the Georgia Technology Authority (GTA), featured a program on the Use of Third Party Service Integrators in the Management of Multi-Provider Networks. GTA has engaged a services provider to perform that function on its behalf and the program featured speakers from both GTA and its Third Party Advisor for the selection of that provider, Integris Applied Inc, to describe the arrangement, its benefits and challenges, and to moderate a Q&A segment on the topic.
Panel Members for Q&A session included:
Calvin Rhodes, CIO, State of Georgia
Dean Johnson, Chief Operating Officer, Georgia Technology Authority
Les Druitt, Principle & Founder of Integris Applied Inc
The session was sponsored by Integris Applied Inc.
Meeting held February 27, 2015!
The IAOP Atlanta Chapter, co-chaired by Deloitte, Rural Sourcing, KellyOCG, and Georgia Technical Authority held a meeting on February 27, 2015 from 11:00am to 1:00pm at Maggiano's, 3368 Peachtree Road, Atlanta, Georgia, 30326.
Topic: Contracting Managed Services for Value
Industry experts discussed key items that enable value capture when contracting outsourcing services.
Moderator: Michael Runager, Senior Director, KellyOCG
Rakesh Gopalan, Outsourcing Legal Advisor, McGuire – Woods
Joe Montrosse, Client Advisor, Deloitte
Stephen Sheahan, Client Solutions Executive, IBM
Abhishek Breja, Vice President, Assurant
The meeting was sponsored by KellyOCG.
Meeting held November 7, 2014!
The IAOP Atlanta Chapter, co-chaired by Deloitte, Rural Sourcing, KellyOCG, and Georgia Technical Authority held a meeting on November 7, 2014 from 11:30am to 2:00pm at the IBM offices in Atlanta, 6303 Barfiled Road, NE, Atlanta, GA.
Topic: Decoding CAMS – Outsourcing implications of the new technologies for companies and their service providers
The rapid proliferation of Cloud, Analytics, Mobile, and Social technologies is creating a perfect storm of new opportunities for companies and the service providers who support them. New opportunities born from new capabilities that didn’t exist before are having a strengthening effect on the outsourcing value proposition.
On November 7th we reviewed and discussed the impact new technologies are having on outsourcing opportunities.
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Meeting held August 7, 2014!
The IAOP Atlanta Chapter, co-chaired by Deloitte, Rural Sourcing, KellyOCG, Georgia Technical Authority and NeoGroup held a meeting on August 7, 2014 from 11:30am to 1:00pm EDT at Maggiano's Buckhead Restaurant, 3368 Peachtree Road, Atlanta, GA 30326.
Calvin Rhodes, Chief Information Officer from the State of Georgia, addressed the opportunities and challenges of outsourcing as it relates to "Transforming IT Service Delivery."
A networking opportunity followed the program and lunch. The meeting was sponsored by Deloitte.
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Meeting held on September 19, 2012
A meeting of the Atlanta Chapter, chaired by Deloitte, IBM, and Rural Sourcing, was held on September 19, 2012 from 5:30 pm to 7:30 pm, at the office of Deloitte Consulting, 191 Peachtree St., 6th Floor, Piedmont B Room, Atlanta, Georgia, 30303.
5:30 pm - 6:00 pm: Networking, Light Hors d'oeuvres and Refreshments
6:00 pm - 7:00 pm: "The Leading Practices for Transition Planning and Execution"
Mike Wilton, Deloitte
7:00 pm - 7:30 pm: Wrap up, Networking
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Meeting held November 21, 2011
A meeting of the Atlanta Chapter, chaired by Firstsource, Assurant, Deloitte, M-Core and Wells Fargo, was held on November 21, 2011 from 6:30 pm to 9:00 pm, at the office of Deloitte Consulting, 191 Peachtree St., 6th Floor, Piedmont C Room, Atlanta, Georgia, 30303.
6:30 pm - 7:30 pm: Networking
7:30 pm - 8:30 pm: "Recruiting, Staffing and Retention in a Call Center Environment"
Presented by: Andy Haas, Deloitte and Barb Powers, Deloitte
8:30 pm - 9:00 pm: Wrap up, Networking
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Meeting held June 27, 2011
A meeting of the Atlanta Chapter, chaired by Firstsource, Deloitte, Assurant, was held on June 27, 2011, at the Courtyard Atlanta Perimeter Center, 6250 Peachtree-Dunwoody Rd, Atlanta, GA 30328.
The topic wasbe "Latin America…the New Frontier for Outsourcing."
We looked at the changes that have occurred in the region and the changing market dynamics here in the US that are driving factors in the rise of Latin America as a destination for more than just bilingual voice call centers. Joining us was Esteban Reyes, CEO of VSI in Colombia.
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Meeting held February 7, 2011
A meeting of the Atlanta Chapter, chaired by Firstsource and Assurant, was held on February 7, 2011, at the offices of Assurant in Atlanta at 260 Interstate North Cir SE, Atlanta, GA 30339-2228.
The topic was "Offshore, Onshore, Nearshore, Captive or Outsourced…How Do You Make a Fully Informed Decision?"
Inaugural meeting held August 30, 2010
The inaugural meeting of the Atlanta Chapter, chaired by Firstsource and Assurant, was held on August 30, 2010, at the offices of King & Spalding in midtown Atlanta.
In addition to the formal chapter launch and introduction of the chapter Governance Council and charter, the meeting included the following key topics:
Organizing upcoming events
General session presentation & discussion
Current and prospective member “meet and greet” networking reception
The evening was highlighted by an engaging discussion led by Monty Hamilton, CEO of Rural Sourcing, who discussed an emerging “hot spot” for outsourcing – the United States. That’s right; the United States is stepping up to become the new kid on the outsourcing block. Just as foreign car manufacturers looked to low-cost labor in the South to gain an advantage, outsourcing within the US is a cost competitive alternative to the offshore option. Mr. Hamilton shared insights on global macro-economic trends that are driving this new movement, as well as documented cases of how US businesses are reducing costs and staying onshore.