IAOP
SEARCH IAOP:

Knowledge Index

Member LoginJoin IAOP Today
Search Provider Profiles
Search COP Directory



San Francisco Chapter Co-Chair

San Francisco Chapter Co-Chair



WGroup - Sourcing Advisory Firm

WGroup - Sourcing Advisory Firm

End-to-end advisory solutions

End-to-end advisory solutions



 

IAOP Chapter: Atlanta

Webinar held on November 16, 2016!

The IAOP Atlanta Chapter, co-chaired by Deloitte, Georgia Technical AuthorityIBM and Equifax held a webinar on November 16, 2016 at 2pm EDT.

Topic: In Defense of Outsourcing - Engaging in the Public Conversation, Part 2
  
Political campaigns in both the U.S. and the U.K. this year have included public discussions of outsourcing and its role in the life of national and global economies. Professionals who work in this industry as providers or advisers as well as those of us who rely on outsourcing relationships to support our companies may well have many opportunities this year to correct popular misconceptions about outsourcing that factor in the public dialogue and make a compelling case for the value of the work we do. This multipart program was designed to support us in such conversations by identifying the key arguments and data points that support outsourcing as a valuable business tool that benefits people and companies in a variety of ways. What does the record say about the benefits of outsourcing? And, most importantly, what do we in this industry, say?

Atlanta Chapter co-chair, Stephen Sheahan from IBM and a panel of experts expanded on the topic first introduced during the October 27 program.

Play back the webinar

Stay tuned for next meeting plans!  


Have a question you would like to submit in advance - you'll be able to include it when you register.


MISSED A MEETING?

Check the Past Meetings tabs to the right for links to presentation content.


 Join IAOP's Atlanta group!
 

REGISTER HERE

Register Now!

Click here if you'd like to be notified of or register for this chapter's next meeting.

Professional Members may attend an unlimited number of chapter meetings. Not yet a member? Why not become a Professional Member today!

IAOP also offers complimentary Associate Membership which allows you to attend up to two chapter meetings as our guest and access select online resources. Create your Associate Membership now and then register online for the chapter meeting of your choice.

We're sure that once you learn more about IAOP you'll want to upgrade to a full Professional Membership.

Earn 1 CEH Credit

LEAD ORGANIZATIONS

 
 







 
 

 

LEADERSHIP

Mike Wilton, Co-chair
Specialist Master
Deloitte


Mark Latham, Co-Chair
Senior Manager, Director
Sourcing Governance Office
Georgia Technology Authority


Stephen Sheahan, Co-Chair
Client Solutions Executive 
IBM

Darshan P. Kaur, COP, Co-Chair
Senior Director
Global Sourcing
Equifax



Executive Advisory Comittee

Abhishek Breja, Assurant

Andy Haas, Deloitte


Delegate Members




 

PRIMARY PURPOSE

The purpose of the Greater Atlanta Area Chapter is to provide a common, open forum for Outsourcing buyers, suppliers, advisors and academia to share and learn about all aspects of Outsourcing. We will advance the knowledge of all members regarding in-sourcing, ITO and BPO; on-shore, off-shore, and near-shore; from RFI through contract renewal and renegotiation. Our open access and collaborative approach will allow us to identify opportunities and circumstances that we encounter, and share best practices to achieve success and promote innovation.

MEETING FREQUENCY

Quarterly

MEETING TYPE

Face-to-face (office, meeting room); virtual

NON-SOLICITATION POLICY

All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy.


Past Meetings

LAST 10 MEETINGS

Webinar held on November 16, 2016!

The IAOP Atlanta Chapter, co-chaired by Deloitte, Georgia Technical AuthorityIBM and Equifax held a webinar on November 16, 2016 at 2pm EDT.

Topic: In Defense of Outsourcing - Engaging in the Public Conversation, Part 2
  
Political campaigns in both the U.S. and the U.K. this year have included public discussions of outsourcing and its role in the life of national and global economies. Professionals who work in this industry as providers or advisers as well as those of us who rely on outsourcing relationships to support our companies may well have many opportunities this year to correct popular misconceptions about outsourcing that factor in the public dialogue and make a compelling case for the value of the work we do. This multipart program was designed to support us in such conversations by identifying the key arguments and data points that support outsourcing as a valuable business tool that benefits people and companies in a variety of ways. What does the record say about the benefits of outsourcing? And, most importantly, what do we in this industry, say?

Atlanta Chapter co-chair, Stephen Sheahan from IBM and a panel of experts expanded on the topic first introduced during the October 27 program.

Play back the webinar

Webinar held on October 27, 2016

The IAOP Atlanta Chapter, co-chaired by Deloitte, Georgia Technical AuthorityIBM and Equifax held a webinar on October 27, 2016 at 2pm EDT.

Topic: In Defense of Outsourcing - Engaging in the Public Conversation
  
Political campaigns in both the U.S. and the U.K. this year have included public discussions of outsourcing and its role in the life of national and global economies. Professionals who work in this industry as providers or advisers as well as those of us who rely on outsourcing relationships to support our companies may well have many opportunities this year to correct popular misconceptions about outsourcing that factor in the public dialogue and make a compelling case for the value of the work we do. This multipart program was designed to support us in such conversations by identifying the key arguments and data points that support outsourcing as a valuable business tool that benefits people and companies in a variety of ways. What does the record say about the benefits of outsourcing? And, most importantly, what do we in this industry, say?

IAOP Atlanta Chapter co-chair, Stephen Sheahan from IBM, moderated a thoughtful discussion with Dr. Ron Babin, COP, Associate Professor, Ryerson University and Dr. Bill Hefley, Ph.D, CDP, COP, University of Texas at Dallas & ITSqc who co-authored, with input from IAOP CSR committee members, IAOP's "The Outsourcing Professionals' Guide to Corporate Social Responsibility."

Play back the webinar


Webinar held on June 28, 2016

The IAOP Atlanta Chapter, co-chaired by Deloitte, Georgia Technical AuthorityIBM, Equifax, Softtek and Genpact held their last meeting on June 28, 2016 at 11am EDT in conjunction with the IAOP Domestic Sourcing Chapter, co-charied by Rural Sourcing, Inc. 

Topic: Domestic Outsourcing – Why It Works
 
Ever wonder what it would be like to rebuild a '57 Corvette or '69 mustang? Well Connie Adams, VP of Application Solution Delivery at Hagerty (the world's leading classic car insurer) may not be able to give pointers on that, BUT she can relay her first-hand experience with domestic outsourcing and how it keeps Hagerty at the front of the pack. Connie was joined by Monty Hamilton, CEO of Rural Sourcing to provide insights covering:
 
- The distinctive differences and when to it makes sense to use domestic vs. offshore vs. nearshore
- Why domestic sourcing works
- The benefits of domestic outsourcing
- Hagerty success stories

Download the presentation

Play back the webinar



Meeting held November 12, 2015

The IAOP Atlanta Chapter, co-chaired by Deloitte, Rural SourcingKellyOCG, and Georgia Technical Authority held a meeting on November 12, 2015 from 11:00am to 1:00pm at Maggiano's, 3368 Peachtree Road, Atlanta, Georgia, 30326.

Topic: Tools for Better Managing Your Vendor

Ryan Flynn, Principal from Deloitte Consulting LLP provided insightful answers to the following questions:

1. What is the current state of vendor management tools?
2. How have the tools changed in the past few years to support various industries – BFSI, Manufacturing, Pharmaceuticals, Media/Entertainment, etc.
3. What are the values/benefits of using these tools – financial, regulatory, etc?
4. What legal considerations are required to effective utilize tools when management vendor engagements – do most existing contracts allow for vendor management via tool implementations, performance monitoring and reporting (incentives and penalties)?
5. What is the future road map?

The meeting was sponsored by Deloitte Consulting.

Meeting held September 10, 2015

The IAOP Atlanta Chapter, co-chaired by Deloitte, Rural SourcingKellyOCG, and Georgia Technical Authority held a meeting on September 10, 2015 from 11:00am to 1:00pm at Maggiano's, 3368 Peachtree Road, Atlanta, Georgia, 30326.

Topic: Robotics Process Automation

Bill Boucher from KPMG and Stephen Sheahan from IBM shared their insights about Digital Enterprise, RPA and Digtial Labor.  

Meeting held July 15, 2015!

The IAOP Atlanta Chapter, co-chaired by Deloitte, Rural SourcingKellyOCG, and Georgia Technical Authority held a meeting on July 15, 2015 from 11:00am to 1:00pm at Maggiano's, 3368 Peachtree Road, Atlanta, Georgia, 30326.

Topic: Use of Third Party Service Integrators in the Management of Multi-Provider Networks

The meeting, which was sponsored by the Georgia Technology Authority (GTA), featured a program on the Use of Third Party Service Integrators in the Management of Multi-Provider Networks. GTA has engaged a services provider to perform that function on its behalf and the program featured speakers from both GTA and its Third Party Advisor for the selection of that provider, Integris Applied Inc, to describe the arrangement, its benefits and challenges, and to moderate a Q&A segment on the topic. 

Panel Members for Q&A session included:
Calvin Rhodes, CIO, State of Georgia
Dean Johnson, Chief Operating Officer, Georgia Technology Authority
Les Druitt, Principle & Founder of Integris Applied Inc

The session was sponsored by Integris Applied Inc.

Meeting held February 27, 2015

The IAOP Atlanta Chapter, co-chaired by Deloitte, Rural SourcingKellyOCG, and Georgia Technical Authority held a meeting on February 27, 2015 from 11:00am to 1:00pm at Maggiano's, 3368 Peachtree Road, Atlanta, Georgia, 30326.

Topic: Contracting Managed Services for Value

Industry experts discussed key items that enable value capture when contracting outsourcing services.
 
Moderator
: Michael Runager, Senior Director, KellyOCG
Panelists
:
Rakesh Gopalan, Outsourcing Legal Advisor,  McGuire – Woods
Joe Montrosse, Client Advisor, Deloitte
Stephen Sheahan, Client Solutions Executive, IBM
Abhishek Breja, Vice President, Assurant 

The meeting was sponsored by KellyOCG.

Meeting held November 7, 2014

The IAOP Atlanta Chapter, co-chaired by Deloitte, Rural SourcingKellyOCG, and Georgia Technical Authority held a meeting on November 7, 2014 from 11:30am to 2:00pm at the IBM offices in Atlanta, 6303 Barfiled Road, NE, Atlanta, GA.

Topic: Decoding CAMS – Outsourcing implications of the new technologies for companies and their service providers 

The rapid proliferation of Cloud, Analytics, Mobile, and Social technologies is creating a perfect storm of new opportunities for companies and the service providers who support them. New opportunities born from new capabilities that didn’t exist before are having a strengthening effect on the outsourcing value proposition.

On November 7th we reviewed and discussed the impact new technologies are having on outsourcing opportunities. 

Download the presentation.



Meeting held August 7, 2014

The IAOP Atlanta Chapter, co-chaired by Deloitte, Rural SourcingKellyOCGGeorgia Technical Authority and NeoGroup held a meeting on August 7, 2014 from 11:30am to 1:00pm EDT at Maggiano's Buckhead Restaurant, 3368 Peachtree Road, Atlanta, GA 30326.

Calvin Rhodes, Chief Information Officer from the State of Georgia, addressed the opportunities and challenges of outsourcing as it relates to "Transforming IT Service Delivery." 

A networking opportunity followed the program and lunch.  The meeting was sponsored by Deloitte.  

Download the presentation.



Meeting held on September 19, 2012

A meeting of the Atlanta Chapter, chaired by Deloitte, IBM, and Rural Sourcing, was held on September 19, 2012 from 5:30 pm to 7:30 pm, at the office of Deloitte Consulting, 191 Peachtree St., 6th Floor, Piedmont B Room, Atlanta, Georgia, 30303.

Agenda:

5:30 pm - 6:00 pm: Networking, Light Hors d'oeuvres and Refreshments

6:00 pm - 7:00 pm: "The Leading Practices for Transition Planning and Execution"
Mike Wilton, Deloitte

7:00 pm - 7:30 pm: Wrap up, Networking


Download the presentation.



Meeting held November 21, 2011

A meeting of the Atlanta Chapter, chaired by Firstsource, Assurant, Deloitte, M-Core and Wells Fargo, was held on November 21, 2011 from 6:30 pm to 9:00 pm, at the office of Deloitte Consulting, 191 Peachtree St., 6th Floor, Piedmont C Room, Atlanta, Georgia, 30303.

Agenda:

6:30 pm - 7:30 pm: Networking

7:30 pm - 8:30 pm: 
"Recruiting, Staffing and Retention in a Call Center Environment"
Presented by: Andy Haas, Deloitte and Barb Powers, Deloitte

8:30 pm - 9:00 pm: Wrap up, Networking


Download the presentation.



Meeting held June 27, 2011 

A meeting of the Atlanta Chapter, chaired by FirstsourceDeloitte, Assurant, was held on June 27, 2011, at the Courtyard Atlanta Perimeter Center, 6250 Peachtree-Dunwoody Rd, Atlanta, GA 30328.

The topic wasbe "Latin America…the New Frontier for Outsourcing." 

We looked at the changes that have occurred in the region and the changing market dynamics here in the US that are driving factors in the rise of Latin America as a destination for more than just bilingual voice call centers. Joining us was Esteban Reyes, CEO of VSI in Colombia. 

Download the presentation.
________________________________________________


Meeting held February 7, 2011 

A meeting of the Atlanta Chapter, chaired by Firstsource and Assurant, was held on February 7, 2011, at the offices of Assurant in Atlanta at 260 Interstate North Cir SE, Atlanta, GA 30339-2228.  

The topic was "Offshore, Onshore, Nearshore, Captive or Outsourced…How Do You Make a Fully Informed Decision?"


Inaugural meeting held August 30, 2010

The inaugural meeting of the Atlanta Chapter, chaired by Firstsource and Assurant, was held on August 30, 2010, at the offices of King & Spalding in midtown Atlanta.  

In addition to the formal chapter launch and introduction of the chapter Governance Council and charter, the meeting included the following key topics: 

  • Chapter charter
  • Organizing upcoming events
  • General session presentation & discussion
  • Current and prospective member “meet and greet” networking reception


The evening was highlighted by an engaging discussion led by Monty Hamilton, CEO of Rural Sourcing, who discussed an emerging “hot spot” for outsourcing – the United States. That’s right; the United States is stepping up to become the new kid on the outsourcing block. Just as foreign car manufacturers looked to low-cost labor in the South to gain an advantage, outsourcing within the US is a cost competitive alternative to the offshore option. Mr. Hamilton shared insights on global macro-economic trends that are driving this new movement, as well as documented cases of how US businesses are reducing costs and staying onshore. 

ALL OTHER MEETINGS

 





IAOP | Phone: +1.845.452.0600 | Fax: +1.845.452.6988
IAOP
IAOP®, Certified Outsourcing Professionals®,
The Outsourcing World Summit® and The Global Outsourcing 100® are registered trademarks of IAOP.
© 2016 IAOP® All Rights Reserved