Atlanta Chapter



Two years ago, we assembled an international panel of outsourcing practitioners to examine the concerns that were emerging in the political environment of 2016-17.  We listened to their accounts of the early effects on their clients of the rise of nationally focused policies and the erosion of historic economic alliances.  


Now, two years in, we reunited that panel for an updated view of the challenges our industry faces in the charged environments in which we continue to serve our customers.


Listen in on a  special 90-minute conversation with IAOP members from Serbia, Belgium, the UK, and the US. 


Moderator: Stephen Sheahan, Client Solutions Executive


Marko Kovacevic, COP, Chief Business Development Officer, New Startegy

Serge Librot, COP, Senior Consultant, LivIT

Jon Yarlett, COO, Intelligent Sourcing

Jennifer Troy, Partner, IBM











  • Stephen Sheahan, Lead Co-Chair, Client Solutions Executive, IBM
  • Diana Sweetwood, Co-chair, Strategy & Operations, Deloitte
  • Mark Latham, Co-Chair, Senior Manager, Director, Sourcing Governance Office, Georgia Technology Authority
  • Darshan P. Kaur, COP, Co-Chair
  • Alan Wolfe, Co-Chair, Senior Vice President of Sales, Everest Group
  • Dina Bingham, Co-Chair, Project Executive, Account Leader, IBMimage



The purpose of the Greater Atlanta Area Chapter is to provide a common, open forum for Outsourcing buyers, suppliers, advisors and academia to share and learn about all aspects of Outsourcing. We will advance the knowledge of all members regarding in-sourcing, ITO and BPO; on-shore, off-shore, and near-shore; from RFI through contract renewal and renegotiation. Our open access and collaborative approach will allow us to identify opportunities and circumstances that we encounter, and share best practices to achieve success and promote innovation.

Meeting Frequency:  Quarterly  Meeting Type:  Face-to-Face, Virtual



  • September 19, 2019 - The Digital Transformation of Outsourcing Playback The Webinar
  • July 18. 2019 - The Journey To Contract Automation Playback The Webinar
  • June 13, 2019 - Spotlight on the Advisor: A Panel of Pros Discuss Their Special Role Playback the Webinar
  • November 8, 2018 - Top 5 RPA Myths Dispelled Playback the Webinar
  • October 17, 2018 - Robotic & Cognitive Automation: The Art of Possible 
  • August 15, 2018 - Cybersecurity Today: Meeting the Escalating Challenge  Playback the Video
  • May 16, 2018 - Blockchain for Business -  How this Transformative Technology Works and The Problems It Could Solve  Playback the Webinar
  • March 21, 2018 - Trends in Talent Acquisition   Playback the Webinar
  • Outsourcing in 2017 - Navigating the Political Cross-Currents -  A Global Conversation   Playback the Webinar  
  • February 8th, 2017 - What's Next in Contact Center Solutions
  • November 16, 2016 - In Defense of Outsourcing - Engaging in the Public Conversation, Part 2  Playback the Webinar
  • October 27, 2016 - In Defense of Outsourcing - Engaging in the Public Conversation   Playback the Webinar
  • June 28, 2016 - Domestic Outsourcing – Why It Works   Download the Presentation    Playback the Webinar
  • November 12, 2015 - Tools for Better Managing Your Vendor
  • September 10, 2015 - Robotics Process Automation
  • July 15, 2015 - Use of Third Party Service Integrators in the Management of Multi-Provider Networks
  • February 27, 2015 - Contracting Managed Services for Value
  • November 7, 2014 - Decoding CAMS – Outsourcing implications of the new technologies for companies and their service providers  Download the presentation.
  • August 7, 2014 - Transforming IT Service Delivery  Download the presentation.
  • September 19, 2012 - The Leading Practices for Transition Planning and Execution  Download the presentation.
  • November 21, 2011 - Recruiting, Staffing and Retention in a Call Center Environment"  Download the presentation
  • June 27, 2011 - Latin America…the New Frontier for Outsourcing  Download the presentation.
  • February 7, 2011 - Offshore, Onshore, Nearshore, Captive or Outsourced…How Do You Make a Fully Informed Decision?
  • August 30, 2010 - Rural Sourcing: An Emerging “Hot Spot” for Outsourcing – the United States


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