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Voice of the Customer Chapter


IAOP'S VOICE OF THE CUSTOMER CHAPTER: STAY TUNED FOR NEXT MEETING DETAILS
 

The Voice of the Customer Chapter is a chapter that typically meets via webinar to provide thought leadership and help address key issues (from the customer’s perspective) that face the industry on an ongoing basis.  The leadership team is currently working on details for the next meeting.  Please stay tuned for more information.

If you have an idea for a future meeting - topics or speakers - or would like to learn more about getting involved, please contact us. In the meantime, check out the archives to see all of the insightful meetings the chapter has held!


 

LEAD ORGANIZATIONS


 










   

 

LEADERSHIP

CO-CHAIRS

  • Sherry Jost, COP, IAOP Authorized Trainer, Consultant
  • Cara Koppenhoefer, COP, Strategic Consultant, Humana
  • Donald Mones, COP, Director, MUFG Union Bank, NA
  • Mahesh R. Patel, Manager Global Engineering Sourcing, Pratt and Whitney
  • Mark Latham, Senior Manager, Director, Sourcing Governance Office, Georgia Technology Authority
  • Lawrence Kane, COP-GOV, Senior Leader, ITI Strategy, Boeing
  • Michael Nacarato, COP,  Senior Vice President, Transamerica, 
  • Mary D. Lewis, Manager, Sourcing, Supply Chain Management, Sprint Corporation
  • Umapathy Viswanathan, Global Technology Procurement Leader, BCBSA
  • Justice Assamany, Manager- Service Provider Performance and Process Management, Bristol-Myers Squibb
  • Vincent Turula, Director, Eternal Supply, Pfizer

 

 

 

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CHARTER

PRIMARY PURPOSE

Be the voice for outsourcing customers to the global outsourcing industry.  Provide thought leadership and help address key issues (from the customer’s perspective) that face the industry on an ongoing basis.  Provide a collegial environment for outsourcing customers to share experiences, best practices, requirements and/or common issues and concerns.  Provide a forum to focus the interests and capabilities of outsourcing providers and advisors to address the unique needs of the outsourcing customer community around the globe.

Meeting Frequency:  Quarterly  Meeting Type:  Virtual

ARCHIVES

PAST MEETINGS

  • July 11, 2018 - Achieving Your Value Proposition with Effective SLAs  Playback the Webinar
  • June 28, 2017 - Best approach to implementation   Playback the Webinar
  • December 15, 2016 - If You Show it, Will They Come? Strategies for Turning Tradeshow Events Into a Win-Win Experience For Exhibitors And Customers  Playback the Webinar   Download the presentation
  • July 22, 2015 - Review of Vested Outsourcing
  • March 24, 2015 - Creating a “Win-Win” Value Proposition when designing, building and implementing a contemporary Outsourcing Relationship
  • January 21 & 23, 2014 -The 2014 Outsourcing World Summit Customer Delegate Prep Sessions & Mentor Program
  • November 6, 2013 - Tools & Technologies in Outsourcing Governance - Best Practices & Best Tools/Technologies for Outsourcing Customers/Buyers
  • August 20, 2013 - Stratifying Your Enterprise Portfolio of Outsourcing Service Providers
  • September 21, 2011 - What Providers Say About Clients 

 

 

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