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Voice of the Customer Chapter


STAY TUNED FOR NEXT MEETING DETAILS 

The Voice of the Customer and the Sales/Marketing chapters held a webinar on June 19, 2019 and turned the tables by asking if a customer is a good customer rather than if a supplier is a good supplier. This was a high energy panel discussion between suppliers and customers, where we heard expectations of a Customer Sourcing Executive and Supplier VPs as they engaged in dialogue that will ultimately help the supplier meet the customer's goals.

Moderator: Kyle Andrews, Partner, Pretium Partners

Speakers: Vijay Verma, Executive Vice President, HCL America, Inc, Michael Nacarato, IAOP's Buy-Side Ambassador, and David Althoff, Senior Vice President, Cognizant

Playback the Webinar


 

LEAD ORGANIZATIONS


 



 





   

 

LEADERSHIP

CO-CHAIRS

  • Sherry Jost, COP, IAOP Authorized Trainer, Consultant
  • Donald Mones, COP, Director, MUFG Union Bank, NA
  • Mahesh R. Patel, Engineering Sourcing, Pratt and Whitney
  • Mark Latham, Senior Manager, Director, Sourcing Governance Office, Georgia Technology Authority
  • Lawrence Kane, COP-GOV, Senior Leader, ITI Strategy, Boeing
  • Michael Nacarato, COP,  Senior Director, Transamerica 
  • Mary D. Lewis, COP,  Manager, Sourcing, Supply Chain Management, Sprint Corporation
  • Umapathy Viswanathan, COP, Global Technology Procurement Leader, BCBSA
  • Vincent Turula, Director, Eternal Supply, Pfizer

 

 

 

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CHARTER

PRIMARY PURPOSE

Be the voice for  Provide thought leadership and help address key issues (from the customer’s perspective) that face the industry on an ongoing basis.  Provide a collegial environment for outsourcing customers to share experiences, best practices, requirements and/or common issues and concerns.  Provide a forum to focus the interests and capabilities of outsourcing providers and advisors to address the unique needs of the outsourcing customer community around the globe.

Meeting Frequency:  Quarterly  Meeting Type:  Virtual

ARCHIVES

PAST MEETINGS

  • July 11, 2018 - Achieving Your Value Proposition with Effective SLAs  Playback the Webinar
  • June 28, 2017 - Best approach to implementation   Playback the Webinar
  • December 15, 2016 - If You Show it, Will They Come? Strategies for Turning Tradeshow Events Into a Win-Win Experience For Exhibitors And Customers  Playback the Webinar   Download the presentation
  • July 22, 2015 - Review of Vested Outsourcing
  • March 24, 2015 - Creating a “Win-Win” Value Proposition when designing, building and implementing a contemporary Outsourcing Relationship
  • January 21 & 23, 2014 -The 2014 Outsourcing World Summit Customer Delegate Prep Sessions & Mentor Program
  • November 6, 2013 - Tools & Technologies in Outsourcing Governance - Best Practices & Best Tools/Technologies for Outsourcing Customers/Buyers
  • August 20, 2013 - Stratifying Your Enterprise Portfolio of Outsourcing Service Providers
  • September 21, 2011 - What Providers Say About Clients 

 

 

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