IAOP Chapter: Cloud Computing

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The IAOP Cloud Computing chapter is co-chaired
by AccentureInfosysGenpactKPMG, and ITSqc, LLC. 

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Earn 1 CEH Credit






Jeff Perdue, COP, Lead Co-Chair

JP Balakrishnan, Lead Co-chair
Head of Client Services – Emerging Technologies

Shantanu Ghosh, Co-chair
Senior VP & Global Business

John Sepple, Co-chair

Executive Advisory Committee

Mark Bluhm, Thomson Reuters



Understand the potential impact of Cloud Computing on the outsourcing ecosystem.

Explore how consumers, providers and advisors of outsourcing can best leverage Cloud Computing to further enhance existing benefits or develop new sources of business benefits from outsourcing.

Collect & document the unique requirements of the IAOP membership and educate the providers of Cloud Computing related technologies and services on these requirements.

Work with the IAOP membership and other leaders in the outsourcing industry to develop & influence best practices for cloud computing.

Disseminate knowledge and best practices related to Cloud Computing to the IAOP membership and affiliate organizations.




Both business setting – office or meeting room – and via webinar


All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy.

Past Meetings


Meeting held on September 5, 2013

The IAOP Cloud Computing chapter, chaired
by AccentureInfosysGenpactKPMGSears Holdings and CSMIC, held a meeting in conjunction with the Minnesota chapter, chaired by CBRE, Alsbridge and Infosys, on September 5, 2013, from 12:00 pm to 2:00 pm, at the CBRE offices at 4400 West 78th Street, Suite 200, Minneapolis, MN.

Industry leaders shared their expertise around the topics of “Cloud Hosting of Big Data Solutions” and “Outsourcing Research Topics in Academia”.

Meeting Agenda:

*Welcome and Introductions

*Keynote & Panel Discussion: Cloud Hosting of Big Data Solutions
Keynote: Phil Shelley, Vice President, Sears Holdings
Panel: Rajeev Nayer, Infosys and Sam Pakrashi, Alsbridge

*Group Discussion: Outsourcing Research Topics in Academia
Led by: Dr. Mani Subramani, Carlson School of Business, University of Minnesota

*Wrap up

Meeting held on June 25, 2013

A meeting of the 
Cloud Computing Chapter, chaired by AccentureInfosysGenpactKPMGSears Holdings and CSMIC, was held in conjunction with the New York Chapter, chaired by Morrison & Foerster and Deloitte and the Financial Services Chapter, chaired by Morrison & FoersterNordea Bank and Wells Fargo, on June 25, 2013,from 6:00 pm to 8:30 pm at the Morrison & Foerster offices at 1290 Avenue of the Americas, 39th Floor, New York, NY 10104.

"Cloud Computing and Financial Services: Technical, Transactional and Legal Issues"

Participants included a moderator and three panelists consisting of experts in the following disciplines:
Moderator & Financial regulatory matters - Charles Horn (Partner Morrison & Foerster)
Cloud Technology - Joe Zanko (Director, Shared Services and Outsourcing Advisory, KPMG)
Contracting in the Cloud - Chris Ford (Partner, Morrison & Foerster)
Privacy issues, particularly as it relates to the Financial Services industry - Christine Lyon (Partner, Morrison & Foerster)
6:00 – 6:30 pm: Registration

6:30 – 6:45 pm: Introductions of IAOP and each of the participating chapters

6:45 – 7:45 pm: Webinar

7:45 – 8:30 pm: Drinks and Cocktails

Meeting held January 24, 2013

A meeting of the IAOP Cloud Computing Chapter, chaired by AccentureInfosysGenpactKPMGSears Holdings and CSMIC, was held in conjunction with IAOP Transboundary Sourcing Chapter, chaired by Avasant and Microsoft and the IAOP Texas Chapter, co-chaired by Deloitte and Pepsico, on January 24, 2012, from 3:00 pm to 6:00 pm at Waterfront Towers, 433 E. Las Colinas Blvd., Irving, TX 75039. The meeting is sponsored by Avasant, Syntel and Cisco.

The topic will be "Driving Value: Leveraging the Cloud."


2:30 pm – 3:00 pm: Registration and Networking

3:00 pm – 3:10 pm: Welcome and Introductions
Anupam Govil, Avasant; Kishore Ramnani, Syntel

3:10 pm – 3:40 pm: Keynote: How Enterprises are adopting Cloud
Anu Gupta, VP Process Improvement, Michaels Stores

3:40 pm – 4:20 pm: When and What to Move to the Cloud: Making the Right Decision
Panel: Krishnan Subramaniam, Cisco; Ashok Balasubramanian, Syntel; Brian Walker, KPMG

4:20 pm – 4:50 pm: Adapting your IT Sourcing Strategy for the Era of Cloud Computing
Carlos Hernandez, Partner, Avasant

4:50 pm – 5:10 pm: Coffee Break

5:10 pm – 5:40 pm: Managing Risks and Governance in a Cloud Environment
Josh Konvisser, Pillsbury Winthrop Shaw Pittman LLP
5:40 pm – 6:10 pm: Cloud Implementation Story – Case Study by a Buyer
6:10 – 7:00 Networking and Cocktails


Meeting held March 28, 2012

A meeting of the IAOP Cloud Computing Chapter, chaired by BeyondCoreAccentureInfosysGenpactKPMGPwCSears Holdings and CSMIC, was held in conjunction with  Southern California Chapter, chaired by  AvasantPETCOMorrison & Foerster and CSEM, on March 28 at the Offices of  Morrison Foerster, 555 West 5th Street, Suite 300, Los Angeles, CA. 

The theme was “Harnessing the Cloud for your Organization”


1:30 pm – 2:00 pm: Registration and Networking

2:00 pm – 2:10 pm: Welcome and Introductions 

2:10 pm – 2:40 pm: Industry Trends: How Enterprises are adopting Cloud 
Joe Greco, Cal State University

2:40 pm – 3:20 pm: When and What to Move to the Cloud: Making the Right Decision 
Moderated by: Arijit Sengupta, BeyondCore
Scott Cummings, Fujitsu
Frank Krieger, IBM
Ashok Balasubramanian, Syntel

3:20 pm – 3:50 pm: Adapting your IT Sourcing Strategy for the Era of Cloud Computing 
Amit Singh, Partner, Avasant 

3:50 pm – 4:10 pm:  Coffee Break

4:10 pm – 4:40 pm:  Managing Risks and Governance in a Cloud Environment 
Russell Weiss, Partner, Morrison & Foerster 

4:40 pm – 5:30 pm: Cloud Implementation Stories – 2 back to back Case Studies
Amanda Sweeney, Petco 

5:30 pm – 6:30 pm: Networking and Cocktails 


The 2011 Outsourcing Tools & Technology Symposium – East

The IAOP New York, New England, Cloud Computing and Outsourcing Tools & Technology Innovation chapters hosted a Symposium where leading outsourcing customers, providers and advisors shared their experiences and best practices in the use of advanced tools and technologies to improve the value from outsourcing and/or shared services. Speakers shared how they’ve used these tools and technologies to positively impact the financial performance, service quality, capabilities delivered, risk/compliance and overall governance of their existing contracts/relationships. Industry leading outsourcing and shared service center tools providers came together to demonstrate how their solutions can be put to work quickly and affordably to deliver enhanced business value to your organization. A half-day Tools Provider Workshop followed the Symposium on May 25, enabling organizations to become intimately familiar with technologies available from these leading tools providers.

Tuesday, May 24

Outsourcing Accelerated – Service Delivery in the Age of Cloud Computing
Brian Zeve, General Manager, Professional Service Industry, Microsoft


The innovation Blind Spot: a Darwinian Crisis
Audrey MacLean, Professor, Stanford University 

Tools and Accelerators to Help Lower the TCO for Technology Adoption
Nageswar Cherukupalli, Senior Engagement Manager, Information Management, Infosys

The Cloud Enabled Business
Saideep Raj, Senior Executive, Accenture

Why BPO Is Broken and How BPaaS Could Be the Solution
Arijit Sengupta, CEO, BeyondCore, Inc.

User Break-out Sessions

Use of Next-Generation Tools and Tools Enabled Services for Spend Insight and Improved Compliance and Governance
Irfan Burney, VP, Citigroup
Nipun Sehgal, CEO, Enlighta, Inc.

Panel Discussion
Moderator: Matthew Karlyn, Attorney, Foley & Lardner, LLP
Panelists:Kari Murphy, Managing Director, HengTian Services LLC
Alex Kozlov, Director of Marketing, Compass America Inc.
Andy Lewkowicz, Vice President, RR Donnelley

The User Experience Aspect of Enterprise Project Portfolio Management Systems
Kambiz Heydari, President, Velero Technologies

Optimizing the outsourcing/off shoring process from an Intercultural Management perspective
Pernilla Roersoe, Managing Director, Senior Consultant, itim Denmark 
Jerry Vastano, Managing Director, Consultant/Trainer, itim USA

Taking a Health Check of Outsourcing Relationships - The Kodak Case Study
Teresa Harris, COP, Global Partner Mgr. , Kodak, Inc.
Matt Shocklee, COP, President & CEO, GSOS & IAOP Global Ambassador 

Can You Trust Your Service Provider? Solving the Transparency and Governance Challenge!
Steve Sawtelle, Dirctor of Global Asset Management, CSC
Lou Salfi, VP Worldwide Sales, Blazent

Power Tools for Thorny Problems
Al Crew, Director, Strategic Sourcing, CIGNA
Doug Parker, Consulting Principal, Pillsbury Winthrop Shaw Pittman, LLP
Rober Zahler, Partner, Pillsbury Winthrop Shaw Pittman, LLP 

Wednesday, May 25

Tools Provider Workshops

How to Perform an Outsourcing Relationship Health Check - Tools & Techniques
Matt Shocklee, COP, President & CEO, GSOS & IAOP Global Ambassador

Implementing Supplier Governance Solutions
Nipun Sehgal, CEO, Enlighta, Inc.

IT Outsourcing Lessons Learned: What It Takes to Get What You’re Paying For
Howard Hastings, Sr. Director Products & Marketing, Blazent

Too Good to Be True? See for Yourself.
Arijit Sengupta, CEO, BeyondCore, Inc.

An Emerging Approach to Facilitating Sourcing Management Through Improved Data Mobilization
Jeff Oxman, Partner, TPI
Alex Kozlov, Director of Marketing, Compass Management Consulting

Cloud Computing Overall; Private vs. Public Clouds
Vishwas Lele, CTO, AIS 
Brian Zeve, General Manager, Professional Service Industry, Microsoft

Meeting held on December 1, 2010

A meeting of the IAOP New England Chapter, chaired by Foley & Lardner, John Hancock Financial Services and Insigma HengTian Software Ltd, was held in conjunction with the IAOP Cloud Computing Chapter, chaired by BeyondCore, Accenture, EquaTerra,Infosys, Microsoft, Sears Holding and Genpact, on Wednesday, December 1, 2010, from 3:30 to 6:30 pm at the Boston University School of Management, 4th Floor Executive Leadership Center, 595 Commonwealth Avenue, Boston, MA 02215. The meeting was also available via webinar.


Vendor Spotlight 
Andy Lewkowicz, RR Donnelly

Legal Minute - summary of legislation pending in Congress and states that may have an effect on outsourcing 
Matt Karlyn, Foley & Lardner LLP

Panel Discussion led by Compass America Inc. "How Utility Computing is Effecting Outsourcing: The Good, The Bad, and The Ugly"
Panelists include:
Danielle Sheer, General Counsel, Carbonite, Inc.
Hall Strauss, Regional Director, Compass Management Consulting
Charles Sutherland, Division Vice President, Accenture
Mark Mac Auley, Founder & EVP, ByteGrid

The meeting was sponsored by Compass America.

Meeting held September 22, 2010

A meeting of the IAOP Midwest Chapter, chaired by Cassidy Turley Corporate Services, Global Sourcing Optimization Services (GSOS) and The University of Missouri – St. Louis, was held in conjunction with the IAOP Cloud Computing Chapter, chaired by BeyondCore, Accenture, EquaTerra, Infosys, Microsoft and Genpact, on Wednesday, September 22, 2010, at the Creve Coeur Corporate Center – Conference Room B, 622 Emerson Rd, St. Louis, MO 63141.

"Sourcing through the Cloud: Myths and Realities"


“What is Cloud Computing?”
JP Balakrishnan, Head of Client Services – Emerging Technologies,Infosys
Dan Chow, Senior Vice President, BeyondCore  

Case Studies: “The BPO Service Value Chain in a Cloud Context” 
Cloud adaption can be best understood by reviewing some real case studies. In this session we will review practical examples of how industry leaders leveraged the cloud to generate tangible business benefits. These examples also demonstrate how the cloud is influencing and changing the role of a classic systems integrator in a cloud enabled world.

Q&A Panel – “Everything You Wanted to Ask About Cloud Computing” 
Phil Shelley, Vice President, Sears Holdings
JP Balakrishnan, Head of Client Services – Emerging Technologies, Infosys
Ken Owens, V.P. Security Architecture, Savvis
Alex Heidari, Director/Partner, Edward Jones
Moderator: Matt Shocklee, President & CEO, Global Sourcing Optimization Services (GSOS) 

Meeting held July 22, 2010

A meeting of the Cloud Computing Chapter chaired by BeyondCoreAccentureInfosysMicrosoft and Genpact, was held in conjunction with the IAOP Chicago Chapter, chaired by Kirkland & Ellis LLPKraft Foods and Northern Trust, on July 22, 2010. A networking reception sponsored by Microsoft followed.

The theme was “Outsourcing Locations -- The Cloud.”  


"What is Cloud Computing?"
Arijit Sengupta, CEO, BeyondCore
Elliot Ichimura, Industry Manager, Microsoft

What is the business impact of Cloud Computing? How does it relate to outsourcing? How is it different from software as a service? How should we think about the business benefits of Cloud Computing?

Case Study:  "Maximizing Business Benefits via Cloud Computing in an Outsourced Invoice Process"
Charles Sutherland, Partner, BPO Growth & Offerings, Accenture

The first Case Study will highlight how different business benefits were delivered and risks averted in a Microsoft invoice process outsourced to Accenture. This process and corresponding software solutions were first moved to the cloud and then cloud-computing capabilities were leveraged to seamlessly incorporate third-party cloud-enabled technology like BeyondCore’s to further enhance the business benefits. 

Case Study:  "Leverage the Cloud to Deliver Flexible Self-Service Solutions – A Hybrid Approach"  
Zor Gorelov, CEO, SpeechCycle 

Moving customer self-service interactions to the cloud offers a number of compelling benefits. In order to realize the benefits, IT organizations are tasked with making sure that the transition is executed seamlessly by addressing important considerations such as: integration with enterprise systems; transitions from self-service to agent assisted services; and service level. SpeechCycle will discuss how a “hybrid” approach to introducing cloud capabilities can provide time to firm up governance, build confidence, prove out the ROI and shorten the path to realizing the benefits.  Customers, providers and advisors may expect to obtain insight into “hybrid” cloud practices that may be applied more broadly in other outsourced and managed services scenarios.

Q&A Panel - "Everything You Wanted to Ask About Cloud Computing"

Zor Gorelov, CEO, SpeechCycle
Paul Hinds, Managing Director,PricewaterhouseCoopers
Charles Sutherland, Partner, BPO Growth & Offerings, Accenture
Greg Shipley, CTO, Neohapsis
Moderator: Jay Desai, Northern Trust

Meeting held April 21, 2010

A meeting of the IAOP Cloud Computing Chapter, co-chaired by BeyondCore, Accenture, Infosys and Microsoft, was held in conjunction with the IAOP Global Technology Industry Chapter, co-chaired by Symantec, Oracle America, Inc. and PricewaterhouseCoopers, on Wednesday, April 21, 2010. 


Savings From Multi-vendor Cloud-based Delivery”
Andy Nallappan, Director, Global IT, Avago Technologies 

“Outsourcing through Cloud Computing” 
Subra Kumarswamy, OnDemand Security Service Architect, Oracle America, Inc..


Inaugural meeting was held January 26, 2010

The inaugural meeting of the IAOP Cloud Computing chapter chaired by BeyondCoreMicrosoftAccenture and Infosys was held in conjunction with the IAOP New York chapter chaired by Morrison & Foerster LLP on Tuesday, January 26, 2010 from 3:00 to 5:00 pm the Omni Berkshire Place Hotel, 21 East 52nd Street, New York, NY 10022.

This meeting focused on the business value, as well as the risks associated with the rise of Cloud Computing outsourced solutions. Is Cloud Computing just another information technology development that outsourcing professionals need to understand, or could it have a more profound impact on the way ITO and BPO is sourced and managed? How can Cloud Computing bring new business value to your enterprise? Do the potentially increased risks of non-compliance outweigh the substantial cost savings available in Cloud Computing arrangements?

“What is Cloud Computing, and Why Should You Care? A Technology vs. Business Value Perspective”
Elliott Ichimura, Cloud Computing Chapter Co-chair, Microsoft
Arijit Sengupta, Cloud Computing Chapter Chair, BeyondCore

“The Potential Rewards and Risks of Cloud Computing.”
Gartner claims that by 2012, BPO services sourced through the cloud will grow from 5% to 25%. However, experts seem to disagree on the benefits and risks of Cloud Computing. A panel of customers, providers and advisors will share their varied perspectives on this topic, including representatives from CitigroupMorrison & FoersterAccenture and Infosys.




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