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Chamber of BPO&IT ANDI - Colombia

Chamber of BPO&IT ANDI - Colombia


IAOP Chapter: Global Human Capital

Next Webinar to be held December 13, 2016!

The IAOP Global Human Capital Chapter, co-chaired by KellyOCG, Accenture, KPMGITSqc, LLCCovidienIntel and ISG will hold a webinar on December 13, 2016 at 11am EST.

Topic: "Boost Workforce Production through Consumerized Employee Experiences"

Shared services have become prominent operating models, enabling businesses to improve efficiency, reduce costs and achieve growth.  The next evolution of shared services will adopt an integrated business services approach where the HR and other functionally organized shared services will collectively serve the employee. The employees will be viewed as customers. This new approach will focus on providing superior employee experiences. The payoff is vast: improved workforce productivity, greater employee engagement and retention, and further cost reduction.  To reap benefits, however, organizations will have to rethink the way they deliver services to people.  Join this webinar to learn more!    

Click on the 'Register Here' button in the right hand column today to join us!


Check the Past Meetings tabs to the right for links to presentation content.

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Jonathan Tanz, Lead Co-chair
Director - HR Transformation

Tom Kaminsky, Co-Chair
Vice President, Practice Lead
Kelly Services

Allan Racey, Co-chair
Global HR BPO Capability Lead 
Talent and Human Resources

Bill Hefley, Co-chair
Clinical Associate Professor
 University of Texas at Dallas & ITSqc, LLC 

Gary L. Dobbins, COP, Co-chair

Amy Carter, Co-chair

Stacey Cadigan, Co-chair
Principal Consultant

Executive Advisory Committee

Kurt Kohorst, COP, ResourcePro

Jeff Croyle, ISG

Debora M. Card, ISG

Mary Moore, KellyOCG



The Global Human Capital Chapter is committed to exchanging thought leadership, expertise and latest findings that will enable world-class delivery of HR services, including shared services environments, outsourcing arrangements, and the selection/optimization of technology within the HR arena.

Target Audience
Global leaders must expertly prepare for the challenges of designing, implementing, managing, and optimizing Global Human Capital delivery engines.  Whether you are a Provider seeking to expand client-facing management capabilities; an HR Buyer designing/leading the delivery; a Procurement Professional defining your ‘go to market’ approach; or an advisor tasked with supporting the evaluation, design and operationalization of these programs, it is critical to understand the leading global service delivery approaches and related human capital practices/processes that will substantially impact your results.

Areas of focus include:

Discuss Strategic Global Human Capital Outsourcing Practices and Challenges.

Attracting, Mobilizing, Retaining and Developing HR Professionals with Defined Outsourcing Capabilities on a Global Basis.

Discussing Best Practices around People, Process and Technology that Enable Efficient/Effective Outsourcing and Drive Measurable Value for End Users.

Sharing Workforce and Talent Planning Methods.

Benchmark Global Human Capital Service Delivery to Understand Competitiveness and to Support the Development of Future Service Delivery Strategies.




Web-based meetings & One Annual face to face (office, meeting room)


All IAOP Chapters adhere to the non-solicitation policy. Click here to view the policy.

Past Meetings


Webinar held September 21, 2016

The IAOP Global Human Capital Chapter, co-chaired by KellyOCG, Accenture, KPMGITSqc, LLCCovidienIntel and ISG held a webinar on September 21, 2016 at 11am EST.

Topic: HR Transformation: Full Speed Ahead
Jonathan Tanz, Director KPMG People & Change
David Zinn, Director, HR Transformation, KPMG 

Businesses today are battling an array of complex and often unprecedented challenges. Digital disruption. Globalization. Redefined business models. Changing demographics. Growing talent wars. Regulatory compliance.

KPMG’s HR Transformation Survey, which gathers insights from more than 80 global organizations, illustrates an uneven change in landscape.  However, this landscape has a myriad of unmet expectations among organizations pursuing cloud computing’s revolutionary capabilities to redefine HR in order to respond competitively. Companies are discovering that successful systems initiatives require much broader HR Transformation. Many of these have achieved improved access to information, improved self-service and an improvement in business processes. These organizations are now running more efficiently as they are arming their teams and employees with the right kinds of data and the ability with self-service to make more informed decisions in a much shorter timeframe. Others have seen mixed results.
John and David discussed how a greater focus on strategic change initiatives for HR  is apparent and becoming critical for organizations’ hope to drive real transformation that supports organizational priorities and creates future value.

Webinar held February 4, 2016

The IAOP Global Human Capital Chapter, co-chaired by KellyOCG, Accenture, KPMGITSqc, LLCCovidienIntelISG and Integrated Corporate Services held a webinar on February 4, 2016 at 10am EST.

Virtual Meeting Topic:  "Trends in HR Technology and Service Delivery"

Stacey Cadigan, Director from ISG shared key findings from their second annual Industry Trends in Human Resources Technology and Service Delivery Survey.  The discussion explored the changing landscape of HR technology and HR service delivery. It highlighted prevalent information around investments in new HR technologies, factors driving HR technology selection, and the impact of HR SaaS technologies. It also reviewed trends in the use of HR shared services and HR outsourcing to achieve service delivery excellence.   

Trends in HR Technology and Service Delivery

Webinar held September 16, 2015

The IAOP Global Human Capital Chapter, co-chaired by KellyOCG, Accenture, DeloitteITSqc, LLCCovidienIntelISGIntegrated Corporate Services and Resource Intermediaries held a webinar on September 16, 2015 at 11am EDT.

Virtual Meeting Topic:  "Workforces Operating in a Virtual and Global Environment"

Panel moderator Scott Eilbes, Consultant from KellyOCG engaged discussion among panel members: Mark Miller from Cisco; Jeff Christofis from KellyOCG, Jane Livermore from KellyOCG and Jocelyn Lincoln from KellyServices around maximizing the virtual workplace environment.  

These experts will share key insights about: 
- virtual environments today
- one size does not fit all
- role of technology in these environments
- key success factors
- the future of virtual environments

Workfores Operating in a Virtual and Global Environment

Playback Webinar 9.16.15

Webinar held April 22, 2015

The IAOP Global Human Capital Chapter, co-chaired by KellyOCG, Accenture, DeloitteITSqc, LLCCovidienIntel and ISG held a webinar on April 22, 2015 at 11am EDT.

Virtual Meeting Topic:  "Talent Development and Learning - What’s your 70?"

Changing demographics, emerging technologies, and globalization are forcing organizations to transform their approach to learning.  Many CLOs continue to promote the 70-20-10 learning development framework as a way to create / distribute training and ensure on-demand access to end-users.  With the expansion of learning beyond formal classroom training (10%) and feedback/coaching (20%), the dependency on experiential learning (70%) is increasing. What does the 70% consist of?  Join us as we discuss how companies can maximize their learning outcomes through the proven impacts of “learning and developing through experience”.

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Play back the webinar

Webinar held January 21, 2015

The IAOP Global Human Capital Chapter, co-chaired by KellyOCG, Accenture, DeloitteITSqc, LLCCovidienIntel and ISG in conjunction with the IAOP Healthcare Industry chapter, co-chaired by ClearTurn Consulting, IncHCSC,HumanaCignaStarTekHGSGenpactHCLL&T Infotech and Duke University held a webinar on January 21, 2015 at 11am EST.

Virtual Meeting Topic:  Private Exchanges: The Next Best Thing Since Sliced Bread?

If you work in the health & welfare industry, you’ve probably heard the term Private Exchanges.  According to some pundits, they will be growing by leaps and bounds over the next 3 to 5 years, and represent the new way for employers to provide benefits in the future.

Is that true? What’s the buzz? Why would employers move to them? What do the various private exchanges (and there are many of them) provide? What variations exist in the different models? Where do future models need to go? What are the implications for providers and users of outsourcing services? Are private exchanges a threat to your business?  Are they really the next best thing since sliced bread?

Insightful information was shared by Sanjiv Luthra of Deloitte Consulting and Meg Woolley of Cigna Healthcare.  The meeting was facilitated by Chris Long of Clearturn Consulting. 

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Re-Launch Webinar held October 16, 2014

The IAOP Global Human Capital Chapter, co-chaired by KellyOCG, Accenture, DeloitteBrookfield Global RelocationITSqc, LLCCovidienIntel and ISG held its re-launch webinar on October 16, 2014 at 11am EDT.

Virtual Meeting Topic:  Workforce Analytics is more than a Scorecard:  Taking the next step to actionable business decisions

Industry experts from Accenture, KellyOCG, EMSI & CareerBuilder joined a moderated panel and shared insights on how to move from data dashboards to actionable decision-making using data.  You have the data, but are you able to tell a story with it to address your business challenges?
Participants heard some practical examples of how business data can be analyzed to influence future decisions and answer strategic questions such as: 
 - How do I engage and maximize talent to achieve desired business outcomes?
 - If talent is unwilling to come to me, where can I relocate or migrate a portion of our business    to tap into a critical mass of available talent?
 - Which of the factors driving my cycle times can I influence to speed up time- to-hire? 
 - What steps can I take to mitigate predicted gaps for pivotal roles?

Panelists included:
 - Jill Goldstein, Accenture, BPO Offering Lead, Talent and Human Resources
 - Tom Tisdale, KellyOCG, VP Talent Supply Chain Analytics
 - Rob Sentz, EMSI & CareerBuilder, Chief Innovation Officer at EMSI
Moderatord by:   Tom Kaminsky, KellyOCG Vice President, RPO Practice Lead - Americas

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Play back the webinar

Meeting held on March 8, 2012

A meeting of the IAOP Global Human Capital chapter, chaired by AccentureDeloitte and Johnson & Johnson Group, was held in conjunction with the Chicago Chapter, chaired by Kirkland & Ellis LLP,  CognizantDeloitte and Northern Trust, on  March 8, 2012.

3:30 - 3:45 pm: Registration

3:45 - 4:00 pm: Introductions

4:00 - 5:45 pm: 
"Maximizing Outsourcing Relationships from a Human Capital Perspective"

  • Topic Introduction (2-5 minutes per topic)
  • Breakout Discussion (5 minutes to discuss topic in groups)
  • Group Readouts and discussion (10 minutes group readouts)

5:45 - 6:00 pm: Conclusion/Summary 

6:00 - 7:00 pm: Reception

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Webinar held July 6, 2011

The Global Human Capital chapter, chaired by DeloitteRTM Consulting and Johnson & Johnson Group, held a webinar on July 6, 2011.

Outsourcing & Culture: A World of Opportunities

Lucy Herlaar director of Herlaar Coaching Belgium and Rene Herlaar, Head of Network Vodafone Netherlands, discussed the positive influence of cultural awareness and valuation in Outsourcing for provider, advisor and client organizations. 

Topics covered:

  • Explanation of the "Human Side to Outsourcing" initiative
  • Culture: a broader perspective 
  • Taking a different view: 1+1=3
  • How to move from todays often digital "Do's and Dont's" practices into an advanced learning practice
  • Q&A
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Webinar held March 17, 2011

The Global Human Capital chapter, chaired by DeloitteRTM Consulting and Johnson & Johnson Group, held a webinar on March 17, 2011.

"Building a World-Class HR Business Intelligence Capability that is Scalable and Sustainable"

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Webinar held November 17, 2010

The Global Human Capital chapter, chaired by Deloitte, RTM Consulting and Johnson & Johnson Group, held a webinar on November 17, 2010 beginning at Noon EST.

There was insightful discussion on “How to Efficiently Manage Human Capital and Globally Deploy Resources” from Randy Mysliviec of RTM Consulting. Outsourcing providers are challenged with how to keep human capital productively utilized, particularly where that labor should be billable to a client. Outsourcing consumers want to do business with efficient providers that will in turn provide more cost effective pricing. Off-shoring, near-shoring, globalization, price pressures, increasing competition and other dynamics of a rapidly changing economy have changed the way we must manage the labor pool and conduct effective talent management. During this presentation the speaker will described innovative methods, processes and tools designed to achieve getting the right person in the right place at the right time.

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Webinar held June 30, 2009

A virtual meeting of the IAOP Global Human Capital Chapter co-chaired by Lori Blackman of DNL Global and Julia Santos of Johnson & Johnson Group of Consumer Companies was held on Tuesday, June 30. 

This program centered on The 2009 IAOP Global Human Capital Forum’s program theme, “Managing the Talent Portfolio of Outsourcing.”  Gaurav Rastogi, Associate Vice President and Head of Global Sales Effectiveness and Steven L. Jeffries, Head of Global HR/OCM, from Infosys Technologies provided a preview of the value driven session they will present at the upcoming day-long forum in Chicago on September 22.  During the presentation entitled “Mitigating Organizational and Human Capital Risk in Outsourcing – Staff Augmentation to Managed Services”, Rastogi & Jeffries discussed the key human capital aspects involved as you work with your sourcing partner to move your organization successfully through the sourcing journey.  As this session was only a snapshot of the upcoming forum, participants were informed that in depth information on this topic and many others would be provided during the forum.

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Meeting held - March 25, 2009

A virtual meeting of the IAOP Global Human Capital Chapter, co-chaired by Lori Blackman of DNL Global and Julia Santos of Johnson & Johnson Group of Consumer Companies, was held on Wednesday, March 25.

The panel discussion focused on “The Impact of Today’s Economic Environment on Outsourcing Professionals – Creating your Personal Strategy.”  Participants learned the best ways to maneuver through today’s uncertain economy, significant corporate layoffs and disconcerting government opinions about outsourcing to create a positive impact on their outsourcing careers. Our panel of experts, composed of Lori Blackman of DNL Global, Julia Santos of J&J Group of Consumer Companies, Kurt Kohorst of Liberty Mutual Insurance and Linda Chapin of EDS and GHC Advisors, provided an overview of the IAOP Career Mapping Initiative, compensation results and discussion points from the IAOP Career Mapping Phase III Initiative, as well as the human resources perspective of the data and what it means to business executives. This valuable discussion gave participants ideas on how to create their personal strategies or build on what they’ve started!

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Meeting Held – September 18, 2008

The latest meeting of the IAOP Global Human Capital Chapter was a collaborative effort with the IAOP New York Chapter at their meeting on Thursday, September 18 at the Kirkland & Ellis LLP New York Office, Citigroup Center, 153 East 53rd Street, New York, NY. 

The meeting featured a presentation entitled “Building the Outsourcing Professional’s Skill Portfolio” delivered by Michael Corbett, Chairman of IAOP, and Kurt Kohorst, AVP Outsourcing Programs of Safeco Insurance.  Next, a panel discussion led by Lori Blackman ofDNL Global and co-chair of the Global Human Capital Chapter addressed “Human Capital Disparity and Constraints in the Outsourcing Market”.  Panel members included:  Julia Santos, director of worldwide strategic outsourcing at Johnson & Johnson and co-chair of the Global Human Capital chapter, Allan Schweyer, executive director at the Human Capital Institute, Smriti Krishna, vice president human resources at Genpact, and Neil McEwen, managing consultant at PA Consulting Group.

pants learned about the Career Mapping Materials plus how one organization used them to build their outsourcing professionals’ skill portfolios!  In addition, they listened to the experts as they discussed human capital in the outsourcing marketplace!

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Webinar Held - Thursday, July 17, 2008

The second Global Human Capital Chapter webinar was held on Thursday, July 17, 2008.  Co-chairs Lori Blackman of DNL Global and Julia Santos of Johnson & Johnson moderated a discussion entitled “A Balanced Talent Portfolio.”  Panelists who contributed to the discussion were Chris Disher of Chris Disher & Associates, Denis Picard of Alvarez & Marsal and Chris Nuttall of PA Consulting.

The idea of a balanced financial portfolio is one we have all longed for, far before we had money to balance!  Over the past few years, the concept of balancing a corporation’s global sourcing portfolio has been a prominent conference topic.  Our expert panelists discussed the benefits of balancing local and non-local perspectives, on-site and off-site locations, industry and outsourcing experience and a multitude of other variables and considerations as one designs his team and career progression.  Concepts were explored on a macro, micro and individual level leading to very thought provoking conversation!

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Chapter Launched – Tuesday, May 13, 2008

The Global Human Capital chapter held its Inaugural webinar on May 13, 2008 from 11:00 a.m. to 12:30 p.m. (CDT).  Co-chairs Lori Blackman, DNL Global, and Julia Santos, Johnson & Johnson,  moderated and participated in a discussion entitled “How Will the 2008 Economy Impact the Outsourcing Professional”. 

Dean Davison of neoIT discussed the characteristics of a provider, buyer and advisor.  In addition, Kurt Kohorst of Safeco shared his thoughts about the industry.  Predictions of emerging markets in 2008 and the unique opportunities they present for individual growth were shared!  

If you were unable to attend the webinar, as a professional member, you may follow the Chapter Presentations link in Firmbuilder.com and view it in its entirety!

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