NorCal Chapter

In partnership with the IAOP Women Empowerment, Leadership & Diversity Chapter,  The IAOP NorCal Chapter presents:


Date: October 23, 2019   Time: 5:00 - 7:00 PM   Location: Cervin Ventures, 140 Geary Street, Suite 1000, San Francisco, CA 94108


You already know the importance of seeking out diverse perspectives when it comes to innovation.  Here is your chance to learn more about how organizations in vastly different industries are stretching traditional boundaries to reimagine future products, services, and experiences.    We warmly welcome the Northern California community to enjoy lively discussion, interactive design thinking exercises, and networking. If you’re not local, please join us by live stream.



Chet Dhruna, Director, Vehicle Programs, UBER; Mark McCormick, Senior Vice President and Enterprise Strategist, Wells Fargo; Jenna Chamra, VP, Nexient and YOU!



5:00 - Registration and Networking

5:15 - Welcome: Debi Hamill, CEO, IAOP and Cristin Balog, Chief Marketing Officer, Nexient

5:20 - Introductions: Mark McCormick, Wells Fargo      Mark discusses diversity and inclusion and their relationship to design thinking—and how the combination can unlock innovation and profit in any company.

5:35 -  Panel Discussion: Mark McCormick, Chet Dhruna and Jenna Chamra     The panel discusses the challenges, opportunities, and power of tapping diversity and design thinking principles into their work in financial services, next-generation automotive design and other diverse industries.

6:15 -  Q/A

6:30 - Closing and Networking: Arindam Ray, Infosys (Co-Chair)












  • Neil S. Hirshman, COP, Partner, Kirkland & Ellis LLP
  • Asvin Ramesh, Senior Director, Cognizant Technology Services
  • Cristin Balog, Chief Marketing Officer, Nexient
  • Arindam Ray, Sr. Principal, Infosys
  • Dan Ringer, Director of Advisor Relations, Flexential




  • Nicolas Kelpe, COP, Cherrystone Consulting
  • Kevin DeLury, COP, Vice President, ClearTurn Consulting, Inc.




The Northern California Chapter is designed to bring together the professionals across all of the outsourcing communities (i.e. customers, providers, advisors, academics, government agencies and associations) in the Northern California region that are involved or interested in outsourcing and who share a common goal of enhancing the outsourcing profession.

Meeting Frequency:  Bi-Annually, (Spring and Fall meetings)   Meeting Type:  Face-to-Face, virtual



  • November 9, 2017 - How digital platforms and services are changing the way businesses and governments work

  • November 3, 2016 - RPA – Robotic Process Automation, vision to reality and the impacts it will have on the Enterprise   Download the presentation

  • May 12, 2016 - The future of Centers of Excellence   Using CoEs in your Performance Strategy; The Future of CoEs  The Future of CoEs; Managing project risks in a CoE environment    Managing Project Risk in a CoE Environment

  • October 15, 2015 - What's Trending in Data Security; Vendor Liability in the Wake of Privacy and Security Incidents  Vendor Liability Presentation; Forensics Forensics Presentation; Managed Security Services Managed Security Services Presentation; Cyber Insurance – What is it and Why Has it Become so Popular?  Cyber Insurance Presentation

  • September 18, 2014 - Global Sourcing Insights and How Advanced Tools & Technologies are Impacting the Global Financial Services Industry    Download the presentation; Brace for Impact: Why Robotic Process Automation Will Forever Change Outsourcing  Download the presentation  A Case Study – Transforming Strategic Partnership Governance using Tools and Automation at UCB - a Leading Global Bio-Pharma Enterprise  Download the presentation;  How Delphi, a leading automotive manufacturer is using advanced technologies to unlock new value from their Systems of Record utilizing Systems of Engagement solutions  Download the presentation; Financial Services Regulatory Compliance and Supplier Performance Management – USAA’s Journey to Transform Enterprise-Wide Supplier Management   Download the presentation; A Case Study - Governing Multi-Sourcing Environments Using Advanced Tools &Technologies  Download the presentation; Reshaping the Extended Enterprise through Social Media Technologies Download the presentation

  • April 24, 2014 - Outsourcing Industry - 2014 & Beyond    Outsourcing Industry - 2014 & Beyond  

  • September 8, 2011 - Building Partnership vs Vendor Relationships in a Multi-Sourced Environment

  • June 2, 2011 - Software Development Outsourcing and How it Would Complement BPO; The Overall Maturity of the LatAm Destination to Provide G&A Services

  • February 15, 2011 - Approach to Building a Sourcing Strategy and Business Case  

  • July 22, 2010 - Healthcare Industry Perspective and BPO Trends

  •  April 22, 2010 - Getting the Most Out of Your BPO Workforce

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