NorCal Chapter

In partnership with the IAOP Women Empowerment, Leadership & Diversity Chapter,  The IAOP NorCal Chapter presented:



We already know the importance of seeking out diverse perspectives when it comes to innovation.  Attendees to this 60-minute, high energy webinar learned more about how organizations in vastly different industries are stretching traditional boundaries to reimagine future products, services, and experiences.  This new version of design thinking is empowering everyone to be ideators... more solutions that can really impact the user experience. and it's not just a process or tool; it’s more about people and defining a problem that needs to be solved and analyzed from multiple perspectives. If you are interested in hearing more about Design Thinking and about Diversity, both of these topics will be featured at IAOP’s upcoming OWS2.0 in February.


 Mark McCormick, Senior Vice President, and Enterprise Strategist

 Jenna Chamra, VP, Experience Studios, Nexient 

Liz Robinson, Senior Manager, Strategic Operations, UPS


Diverse teams produce higher quality, more innovative on the video below to hear what others have said about this important topic:



               Play >                                       Play >                                           Play >                                       Play >









  • Neil S. Hirshman, COP, Partner, Kirkland & Ellis LLP
  • Arindam Ray, Sr. Principal, Infosys
  • Dan Ringer, Director of Advisor Relations, Flexential







The Northern California Chapter is designed to bring together the professionals across all of the outsourcing communities (i.e. customers, providers, advisors, academics, government agencies, and associations) in the Northern California region that are involved or interested in outsourcing and who share a common goal of enhancing the outsourcing profession.

Meeting Frequency:  Bi-Annually, (Spring and Fall meetings)   Meeting Type:  Face-to-Face, virtual



  • October 23, 2019 - Diversity & Design Thinking Playback the Webinar

  • November 9, 2017 - How digital platforms and services are changing the way businesses and governments work

  • November 3, 2016 - RPA – Robotic Process Automation, vision to reality and the impacts it will have on the Enterprise   Download the presentation

  • May 12, 2016 - The future of Centers of Excellence   Using CoEs in your Performance Strategy; The Future of CoEs  The Future of CoEs; Managing project risks in a CoE environment    Managing Project Risk in a CoE Environment

  • October 15, 2015 - What's Trending in Data Security; Vendor Liability in the Wake of Privacy and Security Incidents  Vendor Liability Presentation; Forensics Forensics Presentation; Managed Security Services Managed Security Services Presentation; Cyber Insurance – What is it and Why Has it Become so Popular?  Cyber Insurance Presentation

  • September 18, 2014 - Global Sourcing Insights and How Advanced Tools & Technologies are Impacting the Global Financial Services Industry    Download the presentation; Brace for Impact: Why Robotic Process Automation Will Forever Change Outsourcing  Download the presentation  A Case Study – Transforming Strategic Partnership Governance using Tools and Automation at UCB - a Leading Global Bio-Pharma Enterprise  Download the presentation;  How Delphi, a leading automotive manufacturer is using advanced technologies to unlock new value from their Systems of Record utilizing Systems of Engagement solutions  Download the presentation; Financial Services Regulatory Compliance and Supplier Performance Management – USAA’s Journey to Transform Enterprise-Wide Supplier Management   Download the presentation; A Case Study - Governing Multi-Sourcing Environments Using Advanced Tools &Technologies  Download the presentation; Reshaping the Extended Enterprise through Social Media Technologies Download the presentation

  • April 24, 2014 - Outsourcing Industry - 2014 & Beyond    Outsourcing Industry - 2014 & Beyond  

  • September 8, 2011 - Building Partnership vs Vendor Relationships in a Multi-Sourced Environment

  • June 2, 2011 - Software Development Outsourcing and How it Would Complement BPO; The Overall Maturity of the LatAm Destination to Provide G&A Services

  • February 15, 2011 - Approach to Building a Sourcing Strategy and Business Case  

  • July 22, 2010 - Healthcare Industry Perspective and BPO Trends

  •  April 22, 2010 - Getting the Most Out of Your BPO Workforce

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