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PULSE Magazine
GOV20 Speakers Demonstrate How to Transform Governance in the COVID Era Free Associate Membership Required


Revolutionize Your Customer Experience by Investing in Digital Transformation Public Article


Privacy Shield Is Gone. Now, What About Your Data Transfers? Free Associate Membership Required


COVID Times Prove Critical Importance of Partnerships Public Article

Strategic partnerships between customers and trusted providers have always been key to outsourcing success. COVID-19 has put these relationships to the test as customers are relying more and more on suppliers to perform critical work and deliver innovation during a time when both parties are faced with new challenges never seen before. Many alliances between buyers/advisors and providers are withstanding the extraordinary pressures and proving to be more essential than ever during this global pandemic.

Find Your Next Partner Using The Global Outsourcing 100 Public Article

IAOP’s Global Outsourcing 100 logo has been proudly displayed on the websites of thousands of provider and advisory firms of all sizes across the world over the past 14 years as an independent endorsement of performance excellence.  Over the years, the criteria being evaluated have expanded to take into account the latest trends and areas of importance to the industry. This year, IAOP introduced the Excellence in Strategic Partnerships Recognition lists (see related story) and combined its annual listing of the top outsourcing advisors and consultants, The World’s Best Outsourcing Advisors, into the Global Outsourcing 100.

Corporate Social Responsibility Grows in Importance Free Associate Membership Required

Over the past 14 years of releasing the Global Outsourcing 100 lists, IAOP has found that corporate social responsibility has grown as a factor that plays an increasingly central role in customers’ buying decisions.  Providers and advisors have become true partners in the CSR journey with award-winning programs focused on a wide range of important issues, as demonstrated in their strong GO100 applications. This year, nearly three-quarters of the companies on the main list, or 80 organizations, were recognized for their excellence in this critical area.    

Leadership Hall of Fame Profile: Middle America Sourcing Star Monty Hamilton Public Article

Monty Hamilton vividly remembers sitting in the audience in a packed conference hall at his first OWS event a decade ago as a newcomer to the industry with a bold idea that he was afraid to even speak out loud.

Women Leadership Champion Marsha Clark Public Article

Being an avid learner who was always willing to try something new, listen, solve problems and build strong relationships has served Marsha Clark well in both her careers as a woman in corporate leadership roles at Electronic Data Systems (EDS) and now as an executive coach and facilitator in her own company Marsha Clark & Associates.  Today, she’s taking her leadership and people skills and helping empower and inspire women to achieve to their full potentials as a consultant and trainer delivering leadership and executive development programs. For her contributions to the industry and society, Clark was inducted into IAOP’s Leadership Hall of Fame at OWS21 by Atul Vashistha, COP, Founder, Neo Group and Supply Wisdom, Leadership Hall of Fame member and Vice-Chair of IAOP’s Strategic Advisory Board.

Mars Mentor Angela Mangiapane Public Article

When talking to Angela Mangiapane, a few things are immediately clear. She loves the Mars brands, values and people. And while she’s a mentor to many rising women, she is equally as inspired by today’s generation of young leaders. As the president of Mars Global Services, Mangiapane is focused on building a better tomorrow by creating value for Mars through unique skills, scale and technology while also giving back.   For her many contributions to the industry and society, Mangiapane was inducted into the prestigious IAOP Leadership Hall of Fame at OWS21.

Service Delivery Evolves to a ‘New Normal’ Public Article

Looking back over the past eight months, companies have come a long way in shifting to remote workforces. What does the future hold for service delivery models? IAOP tapped the brainpower of Claro Enterprise Solutions to share its expertise with members during its September Webinar on Zoom Isn’t Enough, Five Keys to Service Delivery in the Workplace of the Future.

Work From Home – What's Happened, Emerging and Coming Next Professional Membership Required

When COVID-19 struck, most companies sent their employees home, essentially creating remote workplaces overnight. Five months later, we ask: Is going to the office a thing of the past? Will water cooler talk with coworkers of long ago ever return? How are we maintaining our sanity in the Zoom world? PULSE talked with Kate North, Vice President of Workplace Advisory for Colliers U.S., about the firm's latest research on the work-from-home (WFH) movement. North also serves as Global Chair of Workplace Evolutionaries (WE) and has been recognized for her leadership with HCL's Red Ladder Women in Outsourcing 2020 award.   There's plenty of good in the findings and lots of reason for optimism. The bottom line: We can work remotely and it is changing the future. Companies who can do it right have a unique opportunity now to seize the best talent, gain competitive advantages and create new positive experiences. 

Pent-Optimism Will Lead to a Bust-Loose Second Half of ’21 Public Article


The Rise of the Imagination Age Public Article


Providers and Advisors Tackle Big Questions to Open OWS21 Public Article


Rolling with the Punches  Public Article


How Businesses Can Thrive in the Boundaryless Work Experience Public Article

The interest in a boundaryless work experience continues to grow, as many companies have yet to finalize plans to return to the office. And while the pandemic has freed talented workers to relocate and choose to live in new places offering different quality of life, it also has had larger implications on businesses.

Returning to Work Will Mean More Space, Fewer People and Many Possibilities Free Associate Membership Required

When employees return to work in the short- and longer-term, the office environment won’t be the same as the one they left behind before the pandemic – and that can be positive for companies and their workforces.

The Race to Vaccinate Against COVID-19: Five Ways Outsourcing Providers Can Supercharge the Pharma Industry Public Article

As the pharma industry chases the development of new COVID-19 vaccines with the peril of virus mutations looming and cases across the globe surging, outsourcing service providers can play vital roles in helping fast-track this essential mission. Since it began in March 2020, the COVID-19 pandemic is still impacting the global population in multiple ways with new waves, casualties, lockdowns, border restrictions, and pandemic appropriate behavior requirements. Despite the availability of vaccines, the majority of countries are unable to fully vaccinate their population. While population size (especially in India and China) and vaccine hesitancy are well-known factors, a range of production and supply-related challenges have also contributed to these delays. Let’s explore what can be done to accelerate these efforts.

Put to the Test During COVID, These Providers Responded Public Article

This year’s Excellence in Strategic Partnerships honorees are always exceptional – but even more so during the pandemic. These award winners have particularly stood out by demonstrating the critical importance of collaboration in this period of great change. IAOP recognized 24 relationships between service providers and customers for their outstanding partnerships, innovation and outcomes with the award.

GOV21 Speakers Stress Supply Chain Governance Needs to Change Public Article

What do you do when there’s no plan B in a crisis like COVID-19? You quickly change how you govern your supply chain because there’s no other option. With that note, expert speakers kicked off GOV21 – a two-day online forum Oct. 27-28 devoted to improving governance to cultivate and strengthen productivity presented by IAOP’s Collaborative Supplier Governance Center of Excellence and key sponsor, Avasant.

Five Things Outperforming Organizations Are Focusing on That You Don’t Want to Ignore Public Article

Outperforming companies already thought about the future of work – way in the past. Those organizations who had grabbed hold of all the cool stuff like cloud, automation, design thinking, user experience, gig economy, Internet of Things (IoT) and agile practices well before the coronavirus crisis even hit are the ones who are ahead now, according to the latest IBM research shared at IAOP’s Future of Work (FOW21) online forum.

GOV21: Panel Emphasizes Importance of Relationships in Governance   Public Article

With today’s outsourcing deals growing in size, complexity and strategic importance, ensuring that service providers deliver to the terms of carefully structured contracts through effective governance is critical. Presented by event sponsor, Avasant, an intriguing panel discussion during IAOP’s GOV21 online forum, explored the Future of Vendor Governance: Enabling Sustainable Outcomes in Complex Sourcing Deals. The expert speakers discussed the need for organizations to have effective governance to ensure service providers deliver to the terms of the agreement after signing these new multi-dimensional, large dollar deals that are focused on achieving business outcomes.

The Future of Contact Centers is Remote and Hybrid    Public Article

Just as the future of work has gone remote and hybrid, expect contact centers to do the same as we emerge from the pandemic era. Advances in technology, trends in communication, and changing customer expectations have all had a major impact on contact centers over the years. Today’s consumers want always-on, omnichannel support, and they want it fast. Add to that the growing demand for remote-friendly working conditions, and you’ll see why the industry has been rapidly evolving. Remote and hybrid models are quickly becoming the future of the contact center industry.

From Coronavirus Chaos, Great Opportunity Could Emerge Public Article

As Dolly Parton sings, “Working 9 to 5, what a way to make a living!”  Even before the pandemic hit, this notion of a traditional work environment where people went to an office every day with set hours was becoming outdated. Today, the definitions of “work,” “worker” and “workplace” have been forever changed by the crisis over the past year and a half. With more jobs available than workers interested in filling them, it seems a growing percentage of the workforce has come to the same conclusion as the country singer, “It's enough to drive you crazy if you let it.” Now that all the past realities have been upturned, who will do the work, and how and where will it get done? Is this a period of Great Resignation or Great Opportunity? Expert speakers shared the latest in this constantly evolving conversation during a one-day online forum on Sept. 14, Future of Work (FOW21), part of IAOP’s Centers of Excellence (CoE) Series, presented with key sponsor, IBM.

What Employers Can Learn From the Past Labor Market in 2022 Professional Membership Required


Inaugural Impact Sourcing Champions Index Celebrates 64 Trailblazing Companies Public Article

The 64 companies on IAOP’s inaugural Impact Sourcing Champions Index are both. They are the best of the best buy-side, provider and advisory firms that each day advance the lives of people who otherwise would have limited prospects for sustainable employment through their award-winning hiring practices.

IAOP Joins with Tent to Advance Hiring of Refugees and Impact Sourcing Public Article

With approximately 30 million refugees worldwide, this underemployed segment of the population could be the next big source of organizational talent in the BPO industry. IAOP’s new alliance with Tent Partnership for Refugees aims to encourage just that.

Impact Sourcing Continues During Coronavirus Public Article

The COVID-19 pandemic hasn’t stopped impact sourcing by IAOP members with at least one company hiring during this time. Employee safety has moved to the forefront as a result of the global health crisis. In our ongoing look at how the coronavirus is affecting our members and their organizations, IAOP talked with members of the CSR committee about the future of the business practice that has been gaining traction in recent years.

IAOP Holds First Virtual Forum Focused on Impact Sourcing Public Article

With the pandemic increasing the need to engage in sustainable and responsible hiring practices, impact sourcing has the potential to deliver even greater value and rewards to employees and organizations during these times. Against this backdrop, IAOP will bring the SRO community together for its first virtual forum, IS20: Advancing Impact Sourcing and Socially Responsible Outsourcing.

IndiVillage – Empowering Rural India Public Article


Careerbox – Transforming Lives of African Youth and Their Families Public Article


Putting the Impact Sourcing Pieces Together Public Article

A vendor strategy and execution partner at Google envisions a future where impact sourcing and impact hiring is common practice at all companies. Expanding from the successes in the BPO industry, Alex Rochlitz sees a world coming where companies in all industries use a different lens to hire employees and providers for social good and, as a result, benefit from the tremendous value proposition impact sourcing provides. A passionate impact sourcing advocate, Rochlitz talks with excitement about the concepts of “impact providers” and “impact hiring” in his work as a member of IAOP’s Impact Sourcing Knowledge Collective and the Vice Chair of the Global Impact Sourcing Coalition Steering Committee.

Eclaro – Changing Lives through Education Public Article


Techno Brain – Making a Difference in African Communities Public Article


You’ve Got a Friend – IAOP Centers of Excellence Are Here for You Public Article


IS20 Speakers Spotlight the Workforce and Communities of the Future Public Article

With COVID-19 as a catalyst, work can now be done from everywhere in the world, creating tremendous new opportunities for jobs and career paths for disadvantaged youth who have been limited by geography or socioeconomics.

Salute and Recruit - Veteran-Focused Programs Make a Difference in Today’s Economy Public Article

The COVID-19 pandemic has created a demand for flexible, self-motivated employees who can operate under stress and hit the ground running. Veterans are filling this need for many companies, driving rapid growth in the impact sourcing model across the Business Process Outsourcing (BPO) landscape.

Global Impact Sourcing Award Winners Make a Difference Free Associate Membership Required

Now in its fifth year, the annual presentation of the Global Impact Sourcing Awards (GISA) in collaboration with the Rockefeller Foundation is undoubtedly one of the most inspirational and moving presentations that demonstrates the huge difference this movement makes.

IAOP Leadership Hall of Fame Inducts Four   Public Article

These leaders have inspired innovative thought leadership and more collaborative business strategies for achieving higher performance and better outcomes, advancing outsourcing as both a business model and a profession all while contributing to society at large. Read on to learn lessons from the industry’s best and join us in celebrating the achievements of  Neil Hirshman, Partner, Kirkland & Ellis; Mark Voytek, Chief Customer Officer, Sirion Labs; Alpa Inamdar, Transformation Leader, AIG; and Sergei Makedonski, Founder, ASTRA (posthumous honor).

Tackling the Talent Dearth - How to Navigate the New Reality Professional Membership Required

It’s not going away so how do you adjust to the persistent problem of not having enough talented workers to run your business? That’s the top issue facing organizations today, according to new research unveiled by Everest Group at OWS22.

Outsourcing and AI: The Changing Face of Business Free Associate Membership Required

Artificial Intelligence (AI) is viewed as critical to digital evolution but comes with risks and complex legal and ethical considerations. To learn more about the latest regulatory landscape and policy developments to protect your organization while reaping the many benefits AI presents, read on.

Top Five Technologies Improving the BPO Industry Free Associate Membership Required

Technology has become a key player in helping business process outsourcing (BPO) providers continue to advance and innovate within the industry. To learn the latest tech trends being offered, read on.

IAOP Honors Its Best Public Article

The stars shined bright in the virtual presentation of IAOP’s annual award presentation. During a session with emotional video acceptances and applause from remote locations, IAOP once again feted the very best of the best. In addition to the induction of four individuals into the Leadership Hall of Fame, companies and individuals were presented with the Global Impact Sourcing Award, HCL Red Ladder Women in Outsourcing awards, IAOP Members of the Year as well as special mention of the 2022 Global Outsourcing 100 companies and HCL Unstoppable Women list.

Exceptional Women Recognized with Red Ladder Awards Public Article

In partnership with IAOP, the spirit and achievements of female leaders were recognized with the prestigious HCL Red Ladder - Women in Outsourcing Awards.

A Message from IAOP’s CEO  Public Article

A Message from IAOP’s CEO During COVID-19 No one can do it alone. Whether you are a company, professional, or an association like ours, it is impossible to survive and thrive during these times without having trusted partners. Customers and suppliers are realizing the crucial importance of powerful alliances in this new environment.

Fall 2021 CEO Message Public Article


Message from the CEO: Feeling Optimistic and Achieving Excellence Public Article


A Message from IAOP's CEO Public Article


A Message from IAOP’s CEO  Public Article


CEO Message Public Article


Top 10 Takeaways from IAOP’s Reimagined OWS23 in Chicago Free Associate Membership Required

The Reimagined OWS23 saw IAOP return to two exceptional venues in Chicago, where the themes of technology and human qualities took center stage. While Artificial Intelligence, Open AI and digital transformations dominated conversations, human qualities like empathy and transparency were highlighted as equally critical.  The value of the in-person experience at the association’s annual summit of industry professionals was clear as attendees enjoyed sharing conversations riverside and socializing against the backdrop of the spectacular skyline. Let’s explore the top 10 takeaways from OWS23, May 16-17, held at the downtown offices of Kirkland & Ellis LLP, Baker McKenzie and HCSC. 

PULSE: A Message from IAOP’s CEO  Public Article


PULSE: A New Business Model for Outsourcing Enterprise Growth Activities: Growth Process Outsourcing Public Article

In this contributed story by Infinityn International, learn about the possibilities and success of outsourcing enterprise sales and marketing. The software growth specialist was identified as a ‘Rising Star’ in this year’s IAOP 2022 Global Outsourcing 100 List.

PULSE: Outsourcing’s Role in Filling Talent Gap Featured in Fortune Special Section Public Article

IAOP CEO Debi Hamill talked about how organizations are using outsourcing to overcome the new challenges of hybrid work, skills gaps from rapid digitization and automation and the Great Resignation compounding an already dire global talent crisis.

PULSE: Impact Sourcing Spotlight Public Article

No longer reliant on handouts, these once-forgotten refugees who have been stuck in eight camps for decades have found new hope and promise through StepUp.One, which has provided them with marketable skills and connections to global opportunities.

PULSE: IAOP Coming Back Live Public Article


PULSE: The Changing Face of COP Certification Public Article


PULSE: Is Gender Promotion and Executive Performance Fair Play? Public Article

While progress has been made over the past four decades in cracking and even breaking the ceiling, there’s still more work to be done to level the playing field and ensure women in the workplace are given equal voice, compensation and recognition for their work.

PULSE: Featured IAOP Webinar: Building a Culture of Responsible AI Public Article

With humans and machines working together, organizations can get the best of both worlds. But the issue is that humans with biases select the data used to train machines. And humans don’t trust the decisions made by machines. There’s no “easy button” when it comes to building a culture of responsible Artificial Intelligence (AI), shared Phaedra Boinodiris, Global Lead for Responsible AI at IBM and a member of the Cognitive World Think Tank.

PULSE: IAOP Insights from CEO Debi Hamill Public Article

Atul Vashistha, Neo Group Chairman and Chair of IAOP’s Strategic Advisory Board, recently spoke to IAOP CEO Debi Hamill about the latest happenings at IAOP for the Sourcing.Guru thought leadership podcast series.

PULSE A Message from IAOP’s CEO: Let's Talk Location Free Associate Membership Required

Coming together in the same place is a powerful way to build relationships. And while remote work offers many conveniences, the vibrant energy of meeting in person and tackling issues together cannot be replicated virtually.

PULSE: Igniting Change Through Social Impact: 11 Lessons Learned at IAOP Social Impact Meeting of the Minds (Part 1) Public Article

IAOP's Center for Social Impact is your connection to the people and resources you need to excel at doing well by doing good through Impact Sourcing; Diversity, Equity and Inclusion; ESG; Refugee Initiatives; Global Mentorship, and more.

PULSE: Igniting Change Through Social Impact: 11 Lessons Learned at IAOP Social Impact Meeting of the Minds (Part 2) Public Article

IAOP's Center for Social Impact is your connection to the people and resources you need to excel at doing well by doing good through Impact Sourcing; Diversity, Equity and Inclusion; ESG; Refugee Initiatives; Global Mentorship, and more.

PULSE: Transparency = Trust in Relationships  Public Article

Transparency is a topic that is resonating loud and clear with buyers, suppliers and advisors who want openness and honesty in all aspects of their relationships and understand its critical importance post-pandemic.

Digital Disruption is Revolutionizing the Outsourcing Industry Public Article

Digital technologies have a significant connection to outsourcing.

IMPACT SOURCING Q&A  Public Article

Impact sourcing is a business practice that involves hiring individuals from disadvantaged or low-income backgrounds to perform various outsourcing tasks, thereby providing them with job opportunities and skills development.

Why Professional Development and Training are Essential for Individuals and Organizations Public Article


Top 10 Reasons Your Organization Should Apply/Nominate for IAOP Awards Public Article

Awards and recognition can play a significant role in the success and growth of a business. They offer numerous benefits, both internally and externally, which contribute to a company's overall reputation, performance, and profitability. Here are some of the key reasons why awards and recognition are important for businesses:

PULSE: Environmental, Social and Governance Fuels Impact Sourcing Public Article

The growing focus by companies on Environmental, Social, and Governance (ESG) goals is pushing impact sourcing forward, according to leaders of GISA-winning firms. Below are their thoughts on how ESG and impact sourcing are coming together to make a difference.

PULSE: The Future of Impact Sourcing Looks Bright Public Article

Leaders from award-winning impact sourcing firms see increased adoption ahead for the business practice driven by technology, talent shortages and society’s greater emphasis on sustainability and social responsibility. Impact sourcing has come to a critical juncture and is poised to continue to accelerate, the executives predict.

PULSE: Advancing Impact Sourcing Public Article

Training, education, investment and collaboration are all key to taking the business practice of impact sourcing to the next level, according to this year’s GISA winners.

PULSE: IAOP Leadership Hall of Fame Inductees Inspire OWS23 Attendees Public Article

Collaboration is a key tenet for the two latest inductees into IAOP’s Leadership Hall of Fame – Camille Drummond and Kate Vitasek.

PULSE: Global Outsourcing 100 Unveiled Public Article

For 17 years, IAOP has compiled an invaluable industry resource with its Global Outsourcing 100 List of the world’s outsourcing service providers, advisors and consultants. Find out who made the Global Outsourcing 100 list here.

PULSE: The Importance of Trust and Leadership Traits in the Workplace Professional Membership Required

Trust plays a critical role in collaboration, innovation and productivity. But in today’s hybrid environment, building trust between colleagues has become a challenge when workers are not physically in the same place each day.

PULSE: IAOP’s Collaborative Supplier Governance On-Location Event Coverage Free Associate Membership Required

IAOP and Avasant joined forces in Tysons, VA for a one-day event dedicated to exploring the new challenges of governance and how to leverage what you already know to meet expectations and targeted business outcomes. Read the coverage.

PULSE: Excellence in Strategic Partnerships (Part 2) Public Article


PULSE: Excellence in Strategic Partnerships Recognized (Part 1) Public Article

Partnerships become even more crucial and valuable in times of economic uncertainty. Leading companies who have forged strong relationships throughout changing times leading to collaborative and innovative outcomes have been recognized with IAOP’s Excellence in Strategic Partnership Awards. 

PULSE: Impact Sourcing 101 Public Article

The low-down on some of the key terms related to impact sourcing.

PULSE: Top 10 Outsourcing Trends for 2023  Public Article

Post-pandemic, companies are expected to continue to turn to outsourcing solutions to deliver the many proven benefits of cost control, flexibility, speed, talent expertise and digital transformation. Based on our insights from IAOP members and research, we predict the following trends to watch for in 2023.

PULSE: Social Impact Trailblazers Share Successes and Challenges  Public Article

From Sutherland and Sitel hiring refugees to Eclaro’s schools in the Philippines and Webhelp’s strategy to build a global impact model, these pioneers are committed and passionate about educating, training, recruiting, hiring and developing careers for impact workers.

PULSE: Solving the Talent Crisis While Making an Impact Public Article

The global workforce of tomorrow will look far different than today and where the next wave of talent will come from may be surprising. Your company’s next recruit may be a refugee, a young professional from an underserved community, a neurodivergent individual, a second-chance worker with a criminal background, or an entire virtual crowdsourced team. All of these segments have the potential to open up pipelines of millions of employees.

PULSE: IAOP Center for Social Impact on Location  Public Article

The Center for Social Impact connects IAOP members to the people and resources essential in excelling at doing well by doing good through impact sourcing; socially responsible outsourcing; Diversity, Equity and Inclusion (DE&I); women empowerment and leadership; refugee initiatives; global mentorship, and more.

IAOP Thought Leaders Share Four Themes to Dominate 2024  Public Article

IAOP thought leaders expect Artificial Intelligence (AI), Environmental, Social, and Governance (ESG), talent, and the economy to be prevalent themes this year. While these are familiar conversations, expect the narrative to differ in 2024.  Although AI will continue to advance at an exhilarating speed, the technology must slow down to become more responsible. Regulations will be on the rise for ESG. The global skills shortage will widen, and the economy will be a top concern.   Read on to learn what IAOP’s Strategic Advisory Board members see on the horizon. 

IAOP’s Center for Social Impact Focuses on 5 Ps to Make a Difference  Public Article

As one of IAOP’s most dynamic centers with passionately involved leaders committed to making a difference, the Center for Social Impact has been active in furthering 5 Ps: Principles, Providers, Platforms, Partnerships, and Placement. Let’s look at some key achievements by this influential group and upcoming plans to expand its mission to all IAOP members and professionals working in collaborative business models.   “As impact sourcing matures, IAOP aims to be a central catalyst to foster global collaboration to create a more inclusive and sustainable outsourcing ecosystem,” said IAOP CEO Debi Hamill.

Colliers Shares 8 Takeaways for Accelerating ESG Integration  Public Article

IAOP experts predict a continuing focus on Environmental, Social and Governance (ESG) in 2024. In this blog, Colliers shares how integrating these principles into corporate real estate has emerged as a critical imperative. 

Four IAOP Corporate Members Win Top Honors for Collaborative Partnerships  Public Article

Avasant, Colliers, Foundever, and Raya CX have forged relationships with their clients that go beyond traditional purchasing deals. These partnerships have fostered exceptional synergies and innovation, resulting in significant mutual business value. For their collaborative approach to solving problems and the exceptional outcomes achieved through these relationships, these IAOP corporate members were recognized with the 2023 Excellence in Strategic Partnerships award. Among 12 outstanding providers honored, they were selected based on completing an optional section of the Global Outsourcing 100 application.

2023 Excellence in Strategic Partnerships Award Winners  Public Article

Read about four successful collaborative relationships.

A Message from IAOP's CEO: Debi Hamill Talks Economic Uncertainty  Public Article

Economic uncertainty is a common theme that we will all navigate in 2024. How do we surmount this volatility? By surrounding ourselves with individuals who can uplift us personally and professionally, share their knowledge and creativity, and offer inspiration.

OWS24 Preview: Uniting Minds, Igniting Connections for a Better Collective Future  Public Article

An evocative keynote on the power of trust and transparency, cutting-edge presentations from IAOP’s Centers of Excellence, recognition of the industry’s best, and nonstop networking, all set against the backdrop of Chicago’s skyline, will combine to make OWS24 a not-to-be-missed event this May. 

PULSE: A Message from IAOP’s CEO: Let's Talk Location Public Article


Reimagining Work: Unveiling the Importance of Belonging Public Article


IAOP Announces Next Virtual Certified Outsourcing Professional (COP) Master Class Public Article

IAOP is pleased to announce the COP Master Class – LIVE! The only industry course geared to prepare professionals at every level offers an immersive learning experience on the state-of-the-art, end-to-end process for success in your collaborative partnerships today.

PULSE: Meet IAOP’s New Strategic Advisory Board Chair: Moving Ahead with Maura Public Article


PULSE: ScaleHub Harnesses “Collective Intelligence” to Help Solve Talent Shortage  Free Associate Membership Required

IAOP's Center for Social Impact is your connection to the people and resources you need to excel at doing well by doing good through Impact Sourcing; Diversity, Equity and Inclusion; ESG; Refugee Initiatives; Global Mentorship, and more.

PULSE: Getting Down to Business: Social Impact Working Groups Take Action Public Article

IAOP's Center for Social Impact is your connection to the people and resources you need to excel at doing well by doing good through Impact Sourcing; Diversity, Equity and Inclusion; ESG; Refugee Initiatives; Global Mentorship, and more.

When Mum is Not the Word!: How to have those difficult conversations  Public Article

Open communication is simply the sharing of information in an honest, dependable, and transparent manner.  It occurs when information flows freely and openly. Thoughts and ideas are not just exchanged, they are built on.  Sounds easy, right?  But what happens when bad news needs to be shared?  Suddenly it is not so easy, is it? The thought of having to have a difficult conversation for most of us is something that we really dread.  And unfortunately, too often one party downplays, disguises, and even ignores their responsibility to speak up and communicate unsettling news that really does need to be shared.

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