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Chamber of BPO&IT ANDI - Colombia

Chamber of BPO&IT ANDI - Colombia








IAOP Chapter: DACH

Next Meeting:

RESCHEDULING:Check Back For Updates

The IAOP DACH Chapter is co-chaired by Accenture, Germany Trade & Invest, Infosys, Intel, Zurich Financial, Deloitte, and Olswang LLP.

The topic is “Innovation in Procurement”. There will be a speech from  Edzard Janssen of RBI is the CPO (Head of Purchasing) with a discussion by Peter Schmutzer, Intel, on Discourse on New Methods in Purchasing/Vendor Management followed by open discussion. This meeting will be presented in German and is for the buyer community.

Click on the 'Register Here' tab to process your registration for the next meeting!  If there is no upcoming meeting scheduled, you will be added to the list to receive further information.

Click the Archives tab to the right for information on past meetings.

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 Join IAOP's Northern Europe LinkedIn group!


Professional Members may attend an unlimited number of chapter meetings.  

Non-members may attend two meetings as IAOP's guest but then must become a Professional Member to continue enjoying the benefits of membership.

Earn 1 CEH Credit




Vijay Gounder, Co-chair

Director for Outsourcing

Armin Strauss, Co-chair
Group Manager, Client Services

Josefine Dutschmann, Co-chair
Senior Manager
Germany Trade & Invest



Networking: 1. fostering the Outsourcing community to come together in Germany for launching the German chapter, 2. Bringing the industry analysts together to study the latest market trends from independent point of view and analyzing the behavioral patterns 3. Hosting events ranging from leaders in outsourcing context to beginners to understand the different perspectives of the business needs that drive them for Outsourcing initiatives.
Education: 1. Expert sessions on latest sourcing and technology trends and drivers that affect the outlook of tomorrows outsourcing market (e.g., Crowd sourcing, Cloud technologies etc.,) 2. Emerging industry and regulatory trends (e.g., Healthcare, Energy) specific to geography that needs to be carefully evaluated before any outsourcing initiative 3. Understand the key drivers to be carefully evaluated in Outsourcing context specific to Germany/local Geography needs (local regulations, data protection, language needs etc.,).




Face to face


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Meeting held October 13, 2016!

The IAOP DACH Chapter chaired by AccentureGermany Trade & InvestInfosysIntelZurich Financial, Deloitte, and Olswang LLP held a webinar on Thursday, October 13, 2016 at 4:00pm CEST (Central European) / 10am EDT (Eastern).

Topic:  “Advancement of Robotics and Automation” 
Speaker: Shishir Lohmror, Managing Director Accenture GmbH 

With rapid advancement in technology and growing maturity, robotics and automation within the IT outsourcing space is becoming more of a reality and brings along a completely new dimension in how clients will define their future IT outsourcing journeys.  Robotics and automation will dramatically redefine how the IT outsourcing services will be solutioned and delivered by the IT players in the ecosystem. Last but not least, as clients across industries will embrace robotics and automation within their IT and processes landscape it will open up newer dimensions of capabilities enrichment and growth for each individual involved.

The presentation was led by Shishir Lohmror. Shishir is a Managing Director within Accenture Technology business and leads the Application Services portfolio across the Products operating group in the DACH region. Shishir has been leading the IT outsourcing transformation programs for clients across several industries over last 15+ years and is a known speaker at known industry events. Over last years, Shishir is part of Accenture’s leadership team which is redefining the approach to advancing robotics and automation across the IT outsourcing services spectrum.

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Meeting held on December 10, 2015

The IAOP DACH Chapter, chaired by AccentureGermany Trade & InvestInfosysIntelZurich Financial, Deloitte, and Olswang LLP held a meeting on December 10, 2015 from 12:30 – 14:00 Central European Time at OMV Headoffice, Trabrennstrasse 6-8, 1020 Wien in Vienna, Austria.

The IAOP-DACH-Chapter held an open discussion where participants shared their own experience and targets for achieving Best Practice Supplier Governance.
Comprehensive insights into the state of Supplier Governance in Austria were delivered and an outlook into the latest trends in transforming Supplier Governance to best practice were shared.

12:30 – 12:45 - Registrierung/Sandwiches/Welcome

12:45 – 13:15 - Best Supplier Governance

13:15 – 13:45 - Case Stories from Participants and Discussion

13:45 – 14:00 - Networking and Closing Remarks

The IAOP DACH Chapter expresses special appreciation to OMV for facilitating this event.

Meeting held on September 17, 2015

The IAOP DACH Chapter, chaired by AccentureGermany Trade & InvestInfosysIntelZurich Financial, Deloitte, Orange Business Services and Olswang LLP held a meeting on September 17, 2015 from 15:00 – 18:30 Central European Time at Cisco Customer Briefing Center, Ludwig-Erhard-Strasse 3, 65760 Eschborn, Germany.

The program topic was “Multisourcing Governance” and we thank Cisco and Avasant for hosting this event. Cisco presented “Multiparty Service Governance”, we heard the voice of the customer in an enterprise use-case and Avasant refered to “Challenges of Service Integration and Governance”.
The event further introduced IAOP to the participants and shared latest insights for the planned “European Outsourcing Summit 2015” which will take place in Frankfurt on October 18-20. 

15:00 – 15:15 - Registrierung

15:15 – 15:30 - Eröffnung - Josefine Dutschmann, Senior Manager Germany Trade & Invest sowie Co-Chair IAOP DACH Chapter

15:30 – 16:00 - Effizienz im Multisourcing Service dank Integration - Andreas Dittmann, Business Development EMEAR, Data & Analytics Business Group, Cisco Systems
Unternehmen arbeiten heutzutage in einer komplexen IT Umgebung mit vielen verschiedenen Dienstleistern. Dieser Trend bringt neue Herausforderungen wie die Koordination mehrerer Partner, die an der Service Erbringung beteiligt sind sowie die Einhaltung der Service Level.  Ein transparentes, skalierbares Support Netzwerk das alle verbindet mit nahtlosen Prozesse schafft beschleunigt die Service Erbringung mit rascher, effizienter Integration.

Effizienz im Multisourcing Service dank Integration

16:00 – 16:30 - Outsourcing Projekte im Alltag: Anforderungen und Erfolgsgeschichten aus der Praxis -
Andreas Mechnich, Director Service Support & Technology Innovation, Global Infrastructure Operations, Computacenter AG & Co oHG
Die Herausforderungen im täglichen Service Business sind vielfältig. Doch wie lassen sich die Stolpersteine umgehen? Service Integration unterstützt die Effizienz, die Qualität und die Wirtschaftlichkeit der Service Erbringung kontinuierlich. Synergien ergeben sich durch den Aufbau einer eigenen Kunden/Partner Ecophere.

16:30 – 17:00 - Herausforderungen an Service Integration und Governance – Uwe Kamann, Partner Sepicon AG / Avasant
What is the latest thinking on how best to deliver a seamless end to end service to customers whose organisations use multiple outsourced services? How should Governance be managed in a complex partnering eco-system?

17:00 – 17:30 - Diskussion

im Anschluß   -  Networking mit Drinks & Snacks auf Einladung von Cisco

Meeting held on March 10, 2015

The IAOP DACH Chapter, chaired by AccentureGermany Trade & InvestInfosysIntelZurich Financial, Deloitte, Orange Business Services and Olswang LLP held a meeting on March 10, 2015 from 12:30 – 15:00 Central European Time at Accenture GmbH offices, Schottenring 16, (Alte Börse Gebaude), 1010 Wien, Österreich.

Program Topic: “Outsourcing Relationship Quality”

The IAOP Executive Round Table Vienna event was the first formal meeting of interested industry experts in Vienna. The event was intended to further introduce IAOP to the participants and share latest insights from the IAOP 2015 Outsourcing World Summit in Phoenix, Arizona (February 16-18, 2015). This discussion was extended to share views on innovation topics, networking opportunities with outsourcing leaders, and to individual networking amongst the participants.

We were delighted to have Prof. Daniel Beimborn from the Frankfurt School of Finance & Management, linked to IAOP through the academic alliance with University of Bamberg, provide a key-note on the topic of “Outsourcing Relationship Quality”.  Outsourcing Relationship Quality is the subject of a current research project at the University of Bamberg, which Prof. Beimborn leads.

Webinar held on December 17, 2014

The IAOP DACH Chapter, chaired by AccentureGermany Trade & InvestInfosysIntelZurich Financial, Deloitte, Orange Business Services and Olswang LLP held a on December 17, 2014 from 16:00 – 17:30 (4p to 5:30p CEST) / 10am EST.

Program Topic: “Cloud Agreements – Industry trends and Legal considerations”

Dr. Andreas Splittgerber from Olswang Germany LLP discussed the topic from a legal perspective and Mr. Christian Tueffers from Accenture GmbH addressed the latest Industry trends and live customer expectations. The topic focused on the current Industry trends in the market with customer's adoption of more Cloud based IT solutions to run their businesses. The subject also captured concerns such as IT security, protection of personal data and of business secret related to German Data Protection Act, as it is highly relevant in the region . Additionally, “Nutzen von Zertifizierungen im Rahmen von TOMs” and "Zertifizierung als Grundlage für Auftragsdatenverarbeitung, Cloud und Big Data“ focused on the gap between existing certification standards and the TOM requirements of German (also Austrian and Swiss) law.

Webinar held on April 1, 2014

The IAOP DACH Chapter, chaired by AccentureGermany Trade & InvestInfosysIntelZurich Financial, Deloitte, Orange Business Services and Olswang LLP held a webinar on April 1, 2014 from 16:00 – 17:00 (4p to 5p CEST) / 10am EDT.

Program Topic: “Best Practice - Contingent Workforce R&D” --presented by Peter Schmutzer from Intel Corporation.

The European Directive for Contingent labor has raised a lot of issues concerning external workforces while they are getting more and more important to maintain a flexible talent pool that can quickly react on changes in the market conditions. Engineering services is a highly integrated, highly paid domain but still is treated equally to staff augmentation and temporary work. As there is no clear yes and no in the labor legislation it is imperative to mitigate as good as you can.

Webinar held on December 5, 2013

The IAOP DACH (formerly Germany) Chapter, chaired by AccentureGermany Trade & InvestInfosysIntelZurich Financial, Deloitte and Orange Business Services held a webinar on December 5, 2013 from 16:00 – 17:00 (Central European Time).

The latest trends in the market as well as other relevant outsourcing topics and discuss how it affects our organizations were shared.

Program Topic: “ When Quality & Price Matter: The added Benefits of Incentives in Germany” --presented by Mr. Friedrich Henle and Mrs. Josefine Dutschmann from German Trade and Invest.

Germany is Europe's largest domestic market and offers interesting location advantages -including numerous incentives to all investors – regardless of whether they are from Germany or not. One of the most attractive incentive programs are non-repayable cash incentives. These can be used to significantly reduce human resources costs of new service facilities. The aid intensity offered varies between 10% and 40% depending on the size of the applying enterprise and the location within in Germany. This webinar explained the cash incentive program in detail.

Meeting held on June 5, 2013

The IAOP Germany Chapter, chaired by Accenture, Germany Trade & Invest, Infosys and Intel, held a meeting on June 5, 2013 at the Accenture GmbH offices, Campus Kronberg 1, Kronberg im Taunus in Frankfurt, as part of IAOP's Europe Week 2013.

Debi Hamill, CEO, IAOP provided an Overview and Introduction of IAOP’s benefits and offerings followed by Michael F. Corbett, Chairman, IAOP who highlighted “The Outsourced Enterprise - Realities & Trends, Challenges & Opportunities.”  


3:45 pm - 4 pm: Registration

4 pm - 4:15 pm: Welcome

4:15 pm - 5 pm:  "Overview and Introduction of IAOP’s Benefits and Offerings" 
Debi Hamill, CEO, IAOP

"The Outsourced Enterprise - Realities & Trends, Challenges & Opportunities"
Michael F. Corbett, Chairman, IAOP

5 pm - 5:45 pm: "Creating Value through Outsourcing - Key Trends and Challenges in the German Market"
Dr. Katharina Grimme, Principal Consultant - Outsourcing and BPO, PAC GmbH

5:45 pm - 6:30 pm: (via videoconference from Italy)
“How We Will Work and Innovate in the European Outsourcing Market”
Marco Guarna, Managing Director at Euro Engineering

6:30 pm - 6:45 pm: Summary and Closing 

6:45 pm: Networking

Meeting held on March 4, 2013

The IAOP Germany Chapter, chaired by Accenture, Germany Trade & Invest, Infosys and Intel, held a meeting on March 4, 2013, at the Germany Trade and Invest offices at Friedrichstraße 60, 10117 Berlin.


5:00 - 5:15 pm: Registrations and Welcome note

5:15 - 5:45 pm: Update from the 2013 Outsourcing World Summit

5:45 - 6:30 pm: European (Euro) week kick-off and planning discussion

6:30 - 7:00 pm: Webinar on Global Supply Risk Monitor (GSRM)

7:00 - 7:30 pm: Webinar on Value Health Check Survey (VHCS)

7:30 - 8:30 pm: Networking event

Launched on January 14, 2013!

The IAOP Germany Chapter, chaired by Accenture, Germany Trade & Invest, Infosys and Intel, held its inaugural meeting on January 14, 2013, from 5 pm to 7:30 pm, at the Infosys Offices; OpernTurm, Bockenheimer Landstraße 2-4, 60306 Frankfurt am Main, Germany.


5:00 – 5:15 pm: Registration & Welcome

5:15 – 5:30 pm: Introductions

5:30 – 6:15 pm: Introduction to IAOP & Chapter leaders / Review Chapter Initiatives

6:15 – 7:00 pm: "My Journey to the Dark Side–Observations about Moving From Advisor to Provider"
Armin Strauss, Infosys

7:00 – 7:30 pm: Networking


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