A global telecom giant faced a monumental task: establish a cutting-edge AI and ML Center of Excellence (COE) across four global teams. Zinnov stepped in, meticulously crafting the COE's foundation—aligning teams, defining roles, and nurturing talent. They prioritized the client's business goals and harnessed unconventional methods to lure and retain top AI and ML experts. Fostering both internal and external collaboration, Zinnov sculpted a robust operating model. By dissecting existing use cases and industry insights, they uncovered pathways to boost profitability, customer satisfaction, and innovation. The result? A fully operational COE with over 60 experts, poised to catapult the client's AI and ML capabilities to new heights.