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The 2008 European Outsourcing Summit, part of IAOP’s world-renowned Outsourcing World Summit® Conference Series, is designed to specifically meet the educational and business development needs of outsourcing professionals in Europe.  It’s the top venue available for connecting the best in global insights to the very real differences in how companies across Europe approach outsourcing, shared services, and globalization.

The theme: Outsourcing 2008: Universal Truths – Regional Realities emphasizes outsourcing’s emergence as a global profession; how exceptional results demand exceptional execution; the critical connection between cultural ties and global sourcing decisions; and how the most successful firms simultaneously think globally but act locally.

Special pricing is going on now.  Register to attend this unique event at a very special price:

IAOP Members € 1,500
Non-Members € 1,700

To take advantage of this offer, and save €400.00 off the regular fee, you must register

by June 30, 2008.

Click here to register.

PRE-CONFERENCE WORKSHOPS

Outsourcing Governance Workshop
A One-Day Intensive Presented by the International Association of Outsourcing of Outsourcing Professionals (IAOP)

Certified Outsourcing Professional (COP) Preparation Class

THE PROGRAM                                              

KEYNOTE SESSIONS

World-Class Speakers and Top Practitioners...

Welcome and Opening Remarks

Michael F. Corbett, Chairman, IAOP

IAOP Chairman and one of the best known outsourcing experts in the world, Michael Corbett, draws insights from the association’s 40,000 global members to explore the unique opportunities and challenges facing European executives.  While outsourcing, shared services, and globalization may be proven management tools for reducing costs, the bigger issues today are winning the global war for talent, speeding business model innovation, and creating shock-absorbers for an uncertain business world.  Hear what the leaders in our field are doing today and where they’re taking their companies to meet tomorrow’s challenges head-on.

Offshoring Service Activities in the US and European Union

Arie Lewin Professor, Director CIBER, and Editor in Chief JIBS, Duke University, Fuqua School of Business and Joan Enric Ricart, Professor of Strategic Management and Economics, IESE Business School, Universidad de Navarro

Based on a unique database of over 900 corporations and covering over 2700 discrete outsourcing-offshoring process or functional implementations,  this presentation examines the emerging trends suggesting the limits to labor arbitrage, the outsourcing- offshoring of more complex, value creation functions, insights into the globalization of innovation, new product development and R&D. Included are international comparisons of companies in Australia, Belgium, France, Germany, Italy, Netherlands, Scandinavia, Spain and the UK with the findings suggesting a pressing need for greater attention to these strategies at the  board and top management levels of companies worldwide.

Globalization from a European Perspective

Atul Vashistha, CEO, neoGroup and Chairman, neoIT

What are the key dimensions of globalization - nearshoring, offshoring, outsourcing, shared service, and captives - and how do top performing European companies approach the unique opportunities and challenges of each? What locations offer the greatest value at the lowest risk and why? How do these considerations vary by function and how can companies connect these approaches to their overall business strategy? Atul Vashistha, one of the world's leading experts on globalization explores each of these questions and offers a compelling vision of the corporation of the future.

Conflicting, Confusing, and Costly - Global Sourcing Means Global Regulations: A Panel Discussion

Moderated by: Pierre-Andre Dubois, Partner,  Kirkland & Ellis International 

Panel Members:  Andrew Groth, Senior Vice President, Business Development – Europe, Genpact , Javier Naval, Director of GM European Financial Shared Services, General Motors, Leandro Balbinot, Director, Global Technology Operations, InBev nv

Join a senior executive panel of customers, providers and attorneys as they work through the challenges that come with trying to satisfy the often ill-defined and ever changing landscape of country and regional regulations that affect every global outsourcing and shared services initiative. Privacy regulations in one country often restrict activities that are commonplace in another. Employment practices, security, and reporting regulations can vary even more. No company can afford to not be in compliance but even the largest find it very difficult to avoid all the pitfalls. Find out what the best do and how.

Real Estate and Facility Services - The Enduring Building Blocks of a Flat World: A Panel Discussion

Moderated by: Jagdish R. Dalal, Managing Director Thought Leadership, IAOP

Panel Members:  CB Richard Ellis, Colliers International, SNC Lavalin-Nexacor

One thing that's for sure is that as the world flattens the global real estate portfolio of most companies grows. To meet this challenge multi-nationals are increasingly joining forces with global real estate partners to help them manage everything from acquisition to maintenance to disposition. Hear from three such teams of real estate professionals - customers and their providers - on what they are doing, why, where it’s working and where it isn't.

Outsourcing Professionals - Europe's Next Frontier In Outsourcing: A Panel Discussion   

Moderated by: Michael F. Corbett, Chairman, IAOP

Many U.S.-based companies have recently made the strategic decision to turn outsourcing into a core competency by investing in a new breed of professional - the Outsourcing Professional.  Outsourcing Professionals are skilled in the design, implementation, management and continuous improvement of their organization's outsourcing process and results.  They share a common language and common framework for success whether approaching outsourcing as a customer, provider or advisor.  Our panel of experts explains how taking outsourcing professionalism to this next level is delivering better, more consistent results across the industry and how your company can get started today.

EDUCATIONAL TRACK SESSIONS                                           

TRACK ONE:  European Outsourcing: A 360° Viewpoint

Outsourcing Services EMEA:  Industry Trends, Market Dynamics and User Options 

Stratos Sarissamlis, Industry Analyst, Anastasia (Italy)

The outsourcing services market in EMEA continues to grow in a challenging economic climate, with the CFO perspective (e.g., cost reduction, improved asset utilisation) shaping sourcing options and driving outsourcing decisions. In a market that continues to mature and evolve, service providers are enhancing their competitiveness, offering novel sourcing options and new delivery vehicles that leverage their global service delivery capabilities. Indeed, sourcing decisions have become global and more complex than before and their strategic nature often compels buyers to invest in enhancing the organisational readiness, by developing capabilities in sourcing governance, risk and relationship management. The presentation will focus on the unfolding IT services market dynamics and trends and their impact on current and future sourcing options and decisions of businesses in EMEA.

The Commercial Paradigm

David Barrett, Founder & Chief Executive, PROCURiTAS Limited (UK)

Europe is now the international powerhouse of outsourcing. It is though a very different market from North American and is moving further away. European deals are significantly bigger, there is a much greater propensity to include infrastructure and there is a move towards less multi-sourcing and the bundled deal. There is greater emphasis on business re-engineering, financial structuring and relationship building. There is far less offshoring. Why is this - much can be traced to the importance of public sector and utility procurement together with the regulation of outsourcing in areas such as financial services. Another factor is the commercial complexity both of deals and procurement in Europe. All of this has a significant impact on the shape of Europe's outsourcing industry and the popularity of sourcing tools. It also means that the structure, governance and risk profile of European and European-based deals are very different. This session will examine the roots of these phenomena, what it means for suppliers and customer and the future of outsourcing in Europe.

Outsourcing Destinations for European Companies Focus on two important key decision drivers: Multilingualism and Culture affinity

Ahmed Refky, Senior Vice President, Xceed (Egypt)

Outsourcing Destinations for European Companies Focus on two important key decision drivers: Multilingualism and Culture affinity Outsourcing has become a universal business practice with different value propositions for different locations that –confidently enough- would include the cost benefit as number one “attractor”. Cost savings should and have to exist and subsist in any outsourcing proposition. Therefore, it should be looked at as a mere given; otherwise, a country would not be considered as an emerging outsourcing destination to start with. Hence, there is more to the value than just seeking optimum operational costs reduction.

The Insiders’ View of the European HR Outsourcing Industry

Tim Palmer, Partner, PA Consulting (UK)

The European Board of the HR Outsourcing Association (HROA) recently commissioned a research project targeted at addressing the big questions for European HR outsourcing: what’s working, what’s not, and why? With the goal of making a tangible contribution to the sustainability of the industry, the HROA commenced structured interviews with over 40 industry leaders who shape and drive this market – the industry insiders - including: service providers, software providers, advisors, lawyers and experienced buyers. The experiences and lessons learned from these individuals will be compiled and analyzed and published in an HROA report. We would like to unveil these results for the first time and launch the report at the 2008 European Outsourcing Summit. The session will present the consolidated findings from insiders across the European HRO community, along with practical recommendations for improving the viability of outsourcing initiatives within the European market.

IBM’s Perspective in the European Market

Graeme Butterworth, VP, MBPS, for IKISA, IBM UK Ltd.

United Kingdom, Ireland, and South Africa (UKISA) remain by far the largest information and media technologies market for outsourcing with public and financial services the largest sectors. After years of decline, the deal size has recently gone up considerably with major growth predicted to continue over the next 5 years. The provider market is likely to see increased offshoring in both local and central government deals.  As a result, it will be very interesting to see how these changes will impact the provider landscape. For example, low-cost Indian competitors will increasingly attack the UK market focusing on Distribution, Industrial and Communications companies. This presentation examines these and other changes predicted for the European outsourcing and offshoirng industry over the next few years.

China:The Emerging Dragon - a China Service Provider Roundtable

Managing Outsourcing for Sustainable Value-Addressing the Missing Pieces of the Puzzle

Zia Qureshi, Chief Executive, Business Catalyst International and chair IAOP’s Australia Chapter

One of the big problems with managing outsourcing over the last decade has been the fact that corporations have not applied the full range of governance and management practices to outsourcing that one would expect. Instead, they have focused mainly on specific outsourcing practices such as contract management, relationship management, performance measurement and so on. This situation has led to big gaps in the managerial process that is required to effectively manage an operation, a service or a business process. This situation has arisen due to the belief that the service provider will take care of the management process as part of the service delivery. As a result, corporations need to realize that outsourcing still requires proactive leadership, governance and management activities to achieve success as does an in-house operation. However, the methods and responsibilities may differ somewhat. This presentation covers key areas such as, lateral leadership, commercial management, talent management, collaborative business planning, business process re-alignment, innovation mechanisms, one team concept, integrated management and harnessing the power of alignment.

Value for Money Delivery in Outsourcing

Ole Horsfeldt, Attorney at law, Gorrissen Federspiel Kierkegaard (Denmark)

The presentation address a fundamental issue in outsourcing, namely that most customers will state that contracted service levels are delivered but more than 50% of the same customers will also say that value for money was not delivered as expected. The presentation explores why that is the case and presents a very recent trend in global outsourcing of IT infrastructure, namely measuring and providing incentives for the delivery of value for money. Such measurement take a balanced scorecard approach and takes into consideration a number of satisfaction or money for value levers.

TRACK TWO: European Outsourcing: Strategy and Implementation

Building a Successful Relationship Between Customer and Provider:  What it Takes

Ger Coolen, Head of Enabling Platforms of Vodafone NL

Jeroen Dorrestein Ericsson, Director Customer Line, Vodafone the Netherlands

Mobile telecom provider Vodafone Netherlands entered as one of the first Western European Mobile Telecom providers into managed service agreement with Ericsson in 2006. Vodafone NL outsourced its plan, build and operate activities to Ericsson, with which 300 people were transferred. Vodafone NL and Ericsson are seen as industry leaders in Mobile Telecom outsourcing and are redefining the operational models of the Mobile Telecoms.

Topics to be covered include: understanding each organization’s strategic intend; assessing  organizational capabilities for building partnerships; ability to play hard on content, but respectful on relationship; driving operational performance through successful relationships; issue handling; the role of top level involvement: in relationship management;  and keeping an eye on the relationship through contract health checks and supplier performance assessments.

Setting up an Strategic Outsourcing Office to Architect and Implement a Global Operating Model

 Giovanni Colucci, Sourcing Officer, Fortis (Belgium)

The session will focus on the do's and do nots in setting up an internal team responsible for crafting a sourcing strategy across business lines and support functions in view of sustaining the corporate strategy and gaining additional flexibility... with a particular focus on the European business context and social/cultural relations.

Best of Breed Outsourcing Strategy: Integrated People, Processes and Tools (Dynea, a case study)

Kuldeep Thakur, Project Manager, Sierra Atlantic, Inc.

Espen Aarstad, Project Manager for Oracle ERP Project at Dynea Chemicals, Oy (Norway)

In a world of globalization, companies are constantly seeking strategies to become more competitive. The important objectives of the strategic response have been to reduce costs, stay ahead of competition, and enhance profits. Outsourcing has become a main cost-cutting strategy in the twenty-first century. This occurs when companies’ moves work out of the enterprise, and a Worldwide Resin and Paper Overlays Manufacturer company known as Dynea Chemicals Oy, headquartered in Helsinki, Finland was no exception to this. Dynea is 700 Million Euros in Annual Turnover and with its 2300+ Employees Worldwide, Operations in 26 Countries and 48 Manufacturing Locations joined hands to the outsourcing epic.

How Can Outsourcing Work for Your Company?

Leandro Balbinot, Director, Global Technology Operations, InBev nv (Belgium)

This session describes the main objectives of an outsourcing deal, main challenges, practical tips and best practices about governance, contract and service management all designed to guarantee success on an outsourcing relationship.

Capgemini Consulting

Stefan Westdijk, Sourcing Strategies Leader Netherlands, Capgemini Consulting

How the retained organization proves its worth

Mark Scott, HSBC (UK)

Rene Herlaar, Vodafone (Netherlands)

Moderator: Danny Ertel, Vantage Partners (US)

As outsourcing matures, management continues to challenge retained organizations: it's not enough to provide compliance monitoring - - that function could even itself be outsourced!  How are retained organizations evolving beyond managing projects or "checking up on the provider" to add lasting organizational value?  Hear from a panel drawn across industries and types of outsourcing to hear how your peers are stepping up to the challenge.

Governance in European Deals: Managing Complexity

Sara Enlow, Principal, Vantage Partners (US)

The value proposition for many outsourcing deals (including the recent wave of “mega deals” that have been signed in Europe in the last year) is really about taking advantage of the service provider’s reach and scale to achieve cost savings and gain efficiencies quickly across multiple locations simultaneously. But taking advantage of scale requires a degree of standardization and streamlining that is difficult to achieve across the varied needs in different European markets. In this session, Vantage Partners will share advice on how European buyers and providers can use various elements of governance – processes, tools, skills, management systems, and mindset – to build the alignment needed for outsourcing deals to achieve their anticipated value.

Shared Services vs Outsourcing: It's an "And" not an "Or"

 William P. Metz, Global Business Services, External Business Development Manager, Procter & Gamble (US)

This session discusses the pros and cons of both shared services and outsourcing as management tools, and shows how the two can be used together in a complimentary fashion to deliver maximum value. Options for making this dual transition most effectively will be discussed, and Procter & Gamble's specific journey will be used as a case study.

 
About IAOP in Europe

Through its European Advisory Board; active and growing chapter network in Europe; and growing base of founding, corporate, professional and student members, IAOP provides the full benefits and strength of a global association with customized programs and services to meet the local needs of European outsourcing professionals.   

Among its comprehensive offerings for outsourcing customers, providers, advisors and students in the region are The European Outsourcing Summit and other educational events; Certified Outsourcing Professional (COP) training programs; and Global Outsourcing 100, which ranks European outsourcing service providers among the world’s best.

The Exhibition Forum at The 2008 European Outsourcing Summit is an integrated networking and social venue within an event that is, by design, educationally focused.  Delegates attend the Summit to gain insights and guidance and treat its exhibitors not as vendors, but as a valued part of their educational experience at the Summit.  Exhibit space is still available.

CONFERENCE AT-A-GLANCE

Wednesday, 15 October 2008

08:30 – 17:00          Outsourcing Governance Workshop

17:00 – 18:30          COP Preparation Class

19:00 – 21:00          Cocktail Reception for Speakers and Attendees

Thursday, 16 October 2008

08:30 – 09:30          Registration and Breakfast

09:30 – 10:15          Welcome and Opening Remarks – Michael F. Corbett, Chairman IAOP  

10:15 – 11:00          Keynote Session – The Global and European Landscape for Outsourcing and Shared Services –  TBD

11:00 – 11:30          Refreshment Break in the Exhibit Area

11:30 – 12:30          Concurrent Educational Sessions — Round 1

12:30 – 14:15          Networking Luncheon

14:15 – 15:10          Keynote Session – Offshoring Service Activities in the US and European Union - Arie Lewin Professor, Director CIBER, and Editor in Chief JIBS, Duke University, Fuqua School of Business and Joan Enric Ricart, Professor of Strategic Management and Economics, IESE Business School, Universidad de Navarro

15:10 – 15:30          Refreshment Break in the Exhibit Area                           

15:30 – 16:30          Concurrent Educational Sessions – Round 2

16:30 – 17:30          Concurrent Educational Sessions – Round 3

17:30 – 18:30          Cocktail Reception in the Exhibit Area

19:00 – 23:00          Gala Dinner and Wine Tour at the Codorniu Winery – hosted by IAOP Spain Chapter – Quint Wellington Redwood

Friday, 17 October 2008

08:30 – 09:30          Breakfast

09:30 – 10:15          Keynote Session – Globalization from a European Perspective – Atul Vashistha, CEO,

neoGroup and Chairman, neoIT

10:15 – 11:15          Keynote Session – Conflicting, Confusing, and Costly – Global Sourcing Means                                     Global Regulations: A Panel Discussion – moderated by Pierre-Andre Dubois, Partner,

Kirkland & Ellis International

11:15 – 11:30          Refreshment Break in the Exhibit Area  

11:30 – 12:30          Keynote Session – Real Estate and Facility Services – The Enduring Building Blocks                                 of a Flat World: A Panel Discussion moderated by Jagdish R. Dalal, Managing Director

                               Thought Leadership, IAOP

12:30 – 14:00          Networking Luncheon  

14:00 – 15:00          Concurrent Educational Sessions – Round 4

15:00 – 16:00          Outsourcing Professionals – Europe's Next Frontier In Outsourcing: A Panel

                                Discussion – Moderated by Michael F. Corbett, Chairman, IAOP

16:00 – 16:30          Closing Comments: Jagdish R. Dalal, Managing Director Thought Leadership, IAOP

17:00 – 19:00          IAOP Board Dinner Meeting – Strategic Advisory Board, European Advisory Board, Asia-Pacific Advisory Board

Saturday, 18 October 2008

9:00 – 13:00            Optional Networking Event – Tour of Barcelona

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