Our industry today is increasingly shaped by complex multi-sourced environments and disruptive technologies such as social, mobile, analytics, the cloud (SMAC) and robotics process automation (RPA). Professionals are increasingly working across and supporting a wide range of operational models from procurement to vendor management to shared services and global business services. IAOP's training, certification and designation programs are the de facto standard for individuals and organizations looking to improve the outcomes in their collaborative partnerships.
Associate Certified Outsourcing Professional (aCOP)
The aCOP Certification is a knowledge-based certification which means the COP Master Class and passing the COP Exam is mandatory. This is the ideal certification for those who are new to working in collaborative business models and have not built up their project experience OR can serve as a great stepping stone on the way to COP Certification for those who have taken the course and are working at inputting their experience into the application.
Certified Outsourcing Professional (COP)
IAOP's de facto certification is experience- and knowledge-based, meaning the ideal candidate will have enough project experience to map their experience to the 10 standards of the OPBOK, as well the knowledge to be able to pass the COP Exam. The COP Master Class is not mandatory but highly recommended as it is a great preparation for the COP Exam.
Tip: There is one application for both the aCOP and COP Certifications – so get your aCOP and work towards your COP all in one easy application!
ADVANCED Certified Outsourcing Professional–Governance (COP-GOV) An outsourcing professional who has earned the COP in Outsourcing Governance (COP-GOV) is an individual who, in addition to fulfilling all of the requirements of a COP, has specialized knowledge of and experience in helping their organizations plan, invest in, and execute a cohesive set of business practices for designing and implementing a strong governance program.
Download COP-GOV Standards and Certification Requirements
ADVANCED Certified Outsourcing Professional– Business Development (COP-BD) - An outsourcing professional who has earned the Certified Outsourcing Professional in Business Development (COP-BD) is an individual who, in addition to fulfilling all of the requirements of a Certified Outsourcing Professional, has specialized knowledge of and/or experience in business development, marketing, sales, account management, relationship management and service delivery/execution.
Download COP-BD Standards and Certification Requirements
Certified Outsourcing Specialist (COS) Family of Certifications - The Certified Outsourcing Specialists (COS) family of certifications recognizes individuals primarily involved in the delivery of outsourcing services. Although the primary intent is to serve the needs of the provider community, certifications in this family may also serve the needs of the customer (i.e. shared service centers) and advisory communities. COS family of certifications are aligned with specific jobs areas of responsibility. COS certifications enable individuals, the companies they work for, and the customers they serve to consistently validate a worker's specific knowledge, skills and experience in the delivery of outsourcing services.
For more information on these certifications and our partner training visit here.
WHERE DO I START TO BECOME A COP?
Read the Guide to Becoming a COP
Make sure that you meet the eligibility requirements (if not, go for your aCOP!)
Take the COP Master Class (optional, but helpful)
Start your application
Document your Knowledge & Experience
Study the OPBOK® (twice)
Take and pass the exam
Recertify! Earn 100 CEHs every 5 years to maintain certification
APPLICATION & EXAM
The COP and aCOP designations distinguish individuals working in collaborative partnerships as leaders. It powerfully demonstrates that they possess the experience and knowledge required to design, implement, and manage initiatives that have a high probability of achieving an organization’s intended outcomes. The process of becoming a Certified Outsourcing Professional (COP) requires completion of the easy-to-follow online application. COP candidates may download the Application Guide which gives you step-by-step instructions on completing the COP online application and exam.
For detailed information and to purchase your COP application go here and complete all required information. If you are not already a member of IAOP you will be prompted to create an Associate (free) membership in order to capture your required information. Once you open your COP application you can access it by going to you’re my IAOP under the IAOP website. Once your application is open you will have access to:
- Your exam login information and access to the exam
- Exam study guide
- Soft copy of the OPBOK (Outsourcing Professional Body of Knowledge)
- All required sections of the application for both aCOP and COP Certifications
START AN APPLICATION
The COP Exam tests an individual’s knowledge of outsourcing business management practices in accordance with the OPBOK and the 49 Outsourcing Professional Standards developed by the IAOP Outsourcing Standards Board. These online exam questions are drawn from the Outsourcing Professional Body of Knowledge (OPBOK) and measure an individual’s knowledge of all 10 standards categories as reflected in the Outsourcing Professional Body of Knowledge (OPBOK). The exam is verification of an individual’s knowledge of outsourcing practices, processes, techniques, and guidelines and required for COP certification.
- Have OPBOK handy for reference – this is an open book exam!
- Secure a quiet place with a strong internet connection for the 4.5 allotted hours
- Answer at least 140 of 200 multiple choice correct
- Pass and send IAOP completion certificate
To take the exam, you must first start an application (link above) and exam instructions will be emailed to you. If you already have login information for the exam, click below.
TAKE THE EXAM
ORGANIZATIONS WHO HAVE EMBRACED IAOP CERTIFICATION INCLUDE: