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Monday, 22nd September AGENDA 
 
  9:00 AM - 5:00 PM Workshop: Introduction to Outsourcing Professional Standards Conducted by: IAOP  
  5:00 PM - 12:00 AM Exhibition Set Up  
  3:00 PM - 5:00 PM IAOP Pacific Rim Advisory Board Meeting  
  6:30 PM - 9:00 PM Welcome Cocktail Reception for Speakers, IAOP Corporate Members and VIPs  
 
  Tuesday, 23rd September  
  7:30 AM - 9:00 AM Morning Refreshments and Conference Registration  
  9:00 AM - 9:15 AM Welcome and Opening of The 2014 Asia-Pacific Outsourcing Summit
Speakers:
  • Debi Hamill - IAOP CEO
  • Ian Ferguson, Tony Rawlinson & Geoffrey Lang - SG Chapter Co-Chairs
  • David Wong - Chairman, Outsourcing Malaysia
  
  9:15 AM - 10:00 AM Keynote 1 - Digital Disruption & Impacts on Global Talent  
      At the core of today’s digital landscape and continuously expanding are 2.5 billion internet users, 1.9 billion active social network users, and 6.5 billion mobile phone users. With existing digital channels growing in popularity and new channels emerging constantly, building an effective digital strategy is quickly becoming a key objective for business leaders. For those who are able to overcome the challenges of a constantly advancing technology frontier, this period of transition and change presents a growing heap of opportunity. This presentation explores these opportunities and shows how Global Talent can be leveraged to enhance a global strategy. Learn how Nike leverages global talent to bring their digital strategy to the next level, and how to unleash creativity and speed up innovation by tapping into global talent.

Speaker:
  • Brian Brower – Ex-Nike & Vivint Smart Solutions, USA
  • Atul Vashistha - Neo Group, USA
  
  10:00 AM - 10:45 AM Plenary Panel 1 - Buying Behaviour in APAC: Is There a Distinction between MNCs and Local Companies?  
      The past decade has seen significant increase in adoption of sourcing models globally. While the west has paved the way for adoption of outsourcing in its most venerable form, other fast-growing regions too have joined the journey. The distinctions though in the buyer preferences toward service provisioning have been distinct, yet palpably differentiating between multinational vendors and home-grown ones. Is there a distinction? What drives such differentiation? Is there synergy from a buyer’s standpoint? Are vendors doing enough to assuage any concerns? Join this lively debate.  
      Moderator: Micheal F.Corbett, IAOP
Panelist:
  • Winnie Wong - MasterCard, Singapore
  • Peter Schmutzer, Intel
  • Brian Brower - Ex-Nike & Vivint Smart Solutions, USA
  
  10:45 AM - 11:15 AM Refreshment Break in the Exhibition Hall   
  11:15 AM - 12:00 PM Plenary Panel 2 - Sourcing Maturity - Facets, Complexities & Convergent Realities  
      While sourcing models have been in vogue for the past two decades, various regions have pursued distinctly different approaches when collaborating with external organizations, or in pursuing new models. Looking at the pursuits of the most experienced buyers as a roadmap, is there common ground to create maturity with adoption decisions in APAC? What are the various factors influencing sourcing life-cycle in the region? What are some of the disrupters we need to be aware of.  
      Moderator: Ian Ferguson - Olswang, Singapore
Panelist:
  • Krishin Asnani - Verizon, Singapore
  • Maurice Boon - Quint Wellington Redwood, USA
  • Saba Khan - Credit Suisse, Singapore
  • Tony Rawlinson - KPMG, Singapore
  • Fred Giron - Forrester, Singapore
  • Umesh Ursekar - PMI Singapore
  
  12:00 PM - 12:45 PM Case 1 – Innovation, R&D and Sustained Competitive Advantage  
      Speaker:
  • Gowrishankar Chandrasekharan - Intel
  
  12:45 PM - 1:45 PM Networking Luncheon Sponsored by i2M  
  1:45 PM - 2:45 PM Plenary Panel 3 - Nearshoring, Hub-in-Spoke Models, Inter-Nation Collaborative Partnering, Vendor Consolidations  
      The days of pursuing cheaper locations seem to be over. Or has it? Is there room for nearshoring of sourcing functions within APAC? What are the most feasible models that could contribute to commercial and economic sustenance goals? Is there need for vendor consolidation in a highly fragmented region?  
      Moderator: Atul Vashistha - Neo Group, USA
Panelist:
  • Jean-Paul Binot - TMF Group, Singapore
  • Dave Brown - KPMG, USA
  • Alan Fung - MDeC, Malaysia
  • Genny Marcial - BPAP, Philippines
  • Naveen Kumar – Nityo, Singapore/Malaysia
  
  2:45 PM - 3:30 PM Case 2 – Hitachi Sunway  
  3:30 PM - 4:00 PM Refreshment Break  
  4:00 PM - 5:00 PM On The Spot - How Are Vendors Creating Business Value - What is Missing from the Equation?  
      Over the years value has been created for some, eroded for many. Changing pace of adoption, coupled with fast-paced commoditization of services, in tandem with realization that operational efficiencies alone are insufficient, have all created a veritable field of complexity. What is today’s business value? How is it being created, or received? Is there a conflict between aspirations and delivery? Participate in this “hard-talk” as we gain responses from both sides of the aisle.  
     
Participant Buyer:
  • Darren Thayre, Citihub
  • Brian Brower - Ex-Nike & Vivint
  • Steven Liew, APCO Worldwide
  • Cheah Kok Hoong – Sunway-Hitachi
 Participant Vendor:
  • Geoff Lang, Infosys
  • Vijoy Varghese, Genpact
  • Ho Pun, NCS
  • Deep Singhania - Emerio
Moderated By: Bobby Varanasi, Matryzel
 
  5:30 PM - 7:00 PM Cocktail Reception  
     
 
 
Wednesday, 24th September  
  8:00 AM - 9:00 AM Morning Refreshments  
  9:00 AM - 10:00 AM Keynote 2 - Innovation & Digital Transformation: A Complex Journey  
      Speaker: Daniel Liebau, Lightbulb Capital  
  10:00 AM - 11:00 AM Keynote 3 - New Ways of Working  
      Speakers: Signe Adamsen, aCOP, Marketing Manager - Group Marketing, ISS World Services A/S  
  11:00 AM - 11:30 AM Refreshment Break  
  11:30 AM - 12:30 PM Plenary Panel 4 – Impact Sourcing: Models, Socio-Economics & Pursuit of Inclusive Development  
      Sourcing has moved from just addressing commercial goals to more complex and micro-economic woes around social inclusion, participatory production, poverty reduction and elimination of vulnerabilities within the context of youth bulge and transforming industry-sectors. Concurrently, corporate social responsibility has moved from an inside-out to an outside-in perspective. Regardless of national agendas (compulsory as in India, or voluntary elsewhere), Impact Sourcing has come to represent the model that provides the best opportunity to create jobs, enhance skills, and create inclusive marketplace, while enabling longer-term economic benefits. Learn from practitioners on how best to leverage the model in the region.  
      Moderator: Debi Hamill - IAOP
Panelist:
  • Cynthia Hauck - Director, Digital Divide Data, Cambodia
  • Genny Marcial - BPAP, Philippines
  • Sumit Sood - Virtusa Corporation, APAC
  • Megha Bhagat - Intl Institute of Education (Women In Tech Program) India
  • Munirah Looi – Women’s Extraordinaire Foundation Malaysia
  
  12:30 PM - 2:00 PM Networking Luncheon  
  2:00 PM - 3:00 PM Plenary Panel 5 - Free Trade Zone, Economic Transformation, Markets & Growth: Role of Sourcing & Technologies in Enabling Transformation  
      Governments have been significantly important contributors to the growth of sourcing – both as buyers, and as enablers. The enabler role has perhaps been the most visible since sourcing has indeed provided positive insights into the need to incorporate socio-economic endeavours with commercial pursuits. However, complexities continue to influence models. Regulations, Security, Inclusivity, Sustainability, and mutual Growth are all important drivers. Learn from enablers their role in the context of fastpaced commoditisation, disruptive technologies, increased citizen accountability, and also cross-border collaboration.  
      Moderator: Rob Batby - Olswang, Singapore
Panelist:
  • Maria Teresa M Ferrer - SyCip Salazar Hernandez & Gatmaitan, Philippines
  • Justin Anthony - Outsourcing Malaysia
  • Umesh Ursekar - PMI Singapore
  • Pam Berklish - Kelly OCG USA
  
  3:00 PM - 3:30 PM Refreshment Break  
  3:30 PM - 4:15 PM Plenary Panel 6 – Measuring Sourcing Value: Tools, Technologies, Methodologies and Business Outcomes  
      Value and commoditization have always had an untenable relationship. Value is quickly commoditized as witnessed in the sourcing world over the past decade. Customers are increasingly moving away from traditional performance measures to more entrenched business outcomes, putting the squeeze on traditional service providers. How should sourcing value be measured? What are the expectations of buyers? What tools and methodologies could assist in gaining visibility to what matters?  
      Moderator: Ian Ferguson –Olswang, Singapore
Panelists:
  • Atul Vashistha – Neo Group
  • Luciano Pezzotta - ECSI Consulting
  • Andrew Walker – ISG-One
  • Alex Golod - Waverley Software, USA
  
  4:15 PM - 4:45 PM IAOP Panel: Tete-a-Tete with APAC Chapter Co-Chairs and IAOP CEO Debi Hamill
  • Ian Ferguson - Co-Chair, Singapore Chapter & Partner, Olswang
  • Tony Rawlinson - Co-Chair, Singapore Chapter & Partner, KPMG
  • Geoffrey Lang - Co-Chair, Singapore Chapter & SVP, Infosys
  • Alan Fung - Co-Chair, Malaysia Chapter & Head – Special Projects, MDeC
  • Bobby Varanasi - Asia Ambassador & CEO, Matryzel
  
  4:45 PM - 5:00 PM Closing Remarks & Announcement of 2015 APOS  
 
     

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