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GENERAL SESSION
Keynotes
- Peter Sheahan, Best-selling author, world renowned speaker and Founder & CEO of ChangeLabs™ on innovative business thinking and creating lasting behavior change.
- Jag Dalal, COP, Managing Director, Thought Leadership, IAOP, joined by a panel of executives discusses The State of the Industry. Panelists Include: Swaminatha Dandapani, CEO, InfosysBPO; Scott Singer, CPO, Rio Tinto
- CSR: Risks & Rewards, a dynamic panel of top-notch speakers including LaMae Allen deJongh, U.S. Human Capital & Diversity Managing Director, Accenture; Eme Essein Lore, Associate Director, The Rockefeller Foundation; Pumela Salela, Advisor to The World Bank; Jeremy Hockenstein, CEO, Digital Divide Data; Bill Hefley, Ph.D. CDP, COP, Clinical Associate Professor, University of Pittsburgh and Director, ITsqc; Rita Soni, CEO, Nasscom Foundation
Real-Time Stragegy Sessions
This lineup of experts will tell you where they think the industry is headed and why. The setting is a theater-in-the-round, with no Powerpoint slides and no standard speeches. Each session is on point and designed to get you thinking and interacting throughout.
- Dylan Taylor, Chief Executive Officer | USA, Colliers International (Chair)
- Denver Clark, Global Strategic Sourcing, CBRE
- Jag Dalal, COP, Managing Director, Thought Leadership, IAOP
- Arijit Sengupta, CEO, BeyondCore
Hands-On Practicum
Discover proven ways to maximize the results of your current outsourcing initiatives — whether you’re a customer, provider or advisor — with these hands-on intensives.
- Bill Metz, COP, GBS Strategic Alliances Program Manager, P&G (Customer Chair)
- Bill Hall and Kyle Andrews, Partners, Pretium Partners (Provider/Advisor Chairs)
- Donald Mones, COP, Director, IT Vendor Management, Metlife
- Bill Hefley, Ph.D. CDP, COP, Clinical Associate Professor, University of Pittsburgh and Director, ITsqc
- Jane Siegel, Ph.D., COP, Director, ITSqc, Co-Director, CSMIC
- Arie Lewin, Professor of Strategy and International Business at Duke University, Fugua School of Business
SEVEN EDUCATIONAL TRACKS, EACH PACKED WITH ACTIONABLE INFORMATION YOU CAN USE NOW!
Track 1: Customer Experiences - Challenges, Opportunities and Best Practices Customers share best practices in implementing all the forms of outsourcing, including vendor selection, vendor management, change management, centers of excellence and more.
CHAIR: Christopher A. Long, COP, chair of IAOP’s Voice of the Customer Chapter
Moving Beyond Transaction into Knowledge-Based Activities
Scott Singer, CPO, Rio Tinto
When Supplier Management Becomes a Core Competency
Charles Peterson, Director, Sprint-Nextel
Focus on the Customer Experience, Not the Contract!
Paul Quaglia, COP, Director, Hospira
Kathy Launer, Manager, Hospira
Development of Client Centers of Expertise: Kraft Case Study
Anna Barej, Director of Contract Management for BPO COE, Kraft Foods
The Road to Partnership
Rene Herlaar, COP, Head of Network, Vodafone
Rob Wolters, Key Account Manager, Ericsson
A Global Delivery Model
Vishal Ahluwalia, Executive Director, WMA Ops - Head of Sourcing/Outsourcing, UBS
Track 2: Outsourcing Tools, Technology and Models: From the Cloud and Beyond Discover the tools, technologies and innovative ways of thinking about outsourcing that will improve your outsourcing outcomes, from fostering innovation to mitigating risk and global data security.
CHAIR: Matt Shocklee, COP, CEO, GSOS and Ambassador, IAOP
Cloud Computing in an Outsourced Environment
Rick Towner, Senior Associate, Booz & Co
Faud Abdelhadi, Senior Associate, Booz & Co
Security in the Cloud
Matthew Lane, CTO, Janus Associates
A New Approach to Health Care Management
Beth Ginzinger, President & CEO, Radiant
Ginger Dusek, NA Health & Public Service BPO, Accenture
Kim Mentzer, Health Management Offering Lead, Accenture
The Importance of Transparency: Customer-Provider Relationship Success
Colin Bottomley, Global Service Executive, Zurich Account - CSC
Achieve Higher ROI from Outsourcing by Transforming Your Organization
Craig Nelson, Managing Director, Alsbridge
Dianne Fennell, VP, Sears
Track 3:The Management Science of Outsourcing: Turning Challenges into Opportunities Focusing on outsourcing as a management science, this track explores remote workforces, KPO and LPO, SMEs and analytics
CHAIR: Ramaprasad (Bobby) Varanasi, COP, CEO, Matryzel Consulting
Creating an Agile Retained Organization
Amanda Sweeney, Senior Manager, PETCO
The Outsourcing Discipline in Clinical Research: A Panel Discussion
Julia V. Santos, COP, Head of Global Sourcing for Johnson & Johnson Group of Consumer Companies
Maria Agcaoili, COP, CEO/Founder, Ascent Pharma Solutions
Deidre Hall, COP, Director, Pfizer
Outsourcing: A Love Story
Margo Beckwith-Bryne, Senior Vice President, Hotel Operations Center, Wyndham Hotel Group
Sandip Sen, President, Aegis Communications Group
The BPO Landscape: The Next Generation
Mary Lacity, Professor of IS, University of St. Louis – Missouri
Dr. Leslie Willcocks, Professor of Work, Technology and Globalization, London School of Economics
Setting up Analytics Center of Excellence & Transition
Inderpal S. Bhandari, Chief Data Officer & VP, Medco Health Solutions
Sohil Goorha, Vice President, Genpact
Nitin Jain, Vice President, Genpact
Track 4: Transition and Governance: Making the Right Moves Now that the Contracts are Signed Tackling two of the most critical parts of outsourcing, this track delivers new ideas for vendor selection and management including multi-vendor and bundled, contract flexibility, measuring performance and dispute resolution.
CHAIR: Danny Ertel, COP, Partner, Vantage Partners
Taking Your Mature IT Sourcing Deal from Good to Great
Kenny Markford, IS Services Category Sourcing Manager, AstraZeneca
When Band-Aids are not Enough
Danny Ertel, COP, Partner, Vantage Partners
Effectively Integrating Multiple Service Providers into Your Governance Ecosystem
Cynthia Batty, Director, Governance Services, TPI
Dianne Smock, Partner & Managing Director, TPI
How Governance Models are Evolving as Outsourcing Matures
Bill Metz, COP, Strategic Alliances Program Manager, Procter & Gamble
Mark Voytek, Director, Managed Governance Services, KPMG
IAOP Research
Jad Dalal, COP, Managing Director, Thought Leadership, IAOP
Ravi Shankar, Associate, Jenner & Block LLP
Track 5: Outsourcing Horizon: CSR, SRS and the Human Side of Outsourcing This track puts the spotlight on issues trending in the industry today, such as CSR, SRO, rural sourcing, impact sourcing and human capital.
CHAIR: Scott Phillips, Senior Manager, Accenture
Humanomics: Creating Socio-Economic Impacts through Commercial Pursuits
Ramaprasad (Bobby) Varanasi, COP, CEO, Matryzel Consulting
Moving the USA from Xenophobic Buyer to Competitive Supplier: A Panel Discussion
Monty Hamilton, CEO, Rural Sourcing and panelists
Thomas Malone, Corporate Information Technology Office, NGK Spark Plugs (USA), Inc.
Paul Lucy, Director, North Dakota Department of Commerce
Outsourcing & Culture: A World of Opportunities
Jane Allen, Organizational Effectiveness Consultant
Lucy Herlaar, Director, Herlaar Coaching
Track 6: Globalization: Where do we go from here? This track focuses on the hottest current and emerging outsourcing destinations and how to both harness and manage the power of globalization.
CHAIR: Kevin Parikh, COP, CEO, Avasant
Building a Strong Global Sourcing Ecosystem
Anupam Govil, President, Avasant
Mike Garber, Global Head Sales & Marketing, WNS
Jay Desai, Senior Vice President - Global Sourcing, Northern Trust Company
Lando Kravetz, Director of Global Client Solution, Cap Gemini
Vishal Ahluwalia, Executive Director, WMA Ops - Head of Sourcing/Outsourcing, UBS
A Waking Dragon: Historical Trends, Contemporary Landscape and What the Future Holds for the Chinese Outsourcing Industry
Eric Rongley, CEO, Bleum
Maximizing Global Supply through Local Strengths
Shirley Sofer, Global Outsourcing Manager, Intel
Track 7: The Future of Outsourcing: Global Trends and Special Topics to take you There This track addresses key topics that IAOP membership and the outsourcing community have let IAOP know will soon be at the forefront of the industry including what’s new in contract manufacturing, R&D, pharma and drug discovery, vested outsourcing and government outsourcing.
CHAIR: Rich Etzkorn, Executive Managing Director, Cassidy Turley
Government Outsourcing in the US and the World
Alistair Maughan, Partner, Morrison & Foerster, UK
Christopher D. Ford, Partner, Morrison & Foerster
From Shop to Retailer: P&G Transforming The Art of Shaving
Michael W. Pugh, MCR, Vice President Real Estate and Development, Procter & Gamble
Outsourcing and Engineering
Panel featuring executives from Pratt & Whitney, Intetics, Infotech Enterprises and more
Outsourcing Trends in Latin America: A Panel Discussion
Atul Vashistha, COP, Chairman, Neo Group
Sergio Pessoa, Director, Brasscom
Santiago Pinzon, Executive Director, National Business Association of Columbia
Leonardo Acuna, CEO, Midam Services
Applying Principles of Outsourcing to the Investment Management Function
Gregg Kirchhoefer, COP, Principal, Kirkland & Ellis LLP
The Outsourcer's Value Proposition for Indirect Procurement
Mark Power, Senior Vice President, Sourcing Solutions, Xchanging
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