IAOP Member Forum: Use of Advanced Tools & Technologies in Outsourcing IAOP invites you to join  its Chicago Chapter, Midwest Chapter, Cloud Computing Chapter and Tools & Technology Innovation Chapter for a one-day IAOP Member Forum at the Offices of Kirkland & Ellis in downtown Chicago, IL on November 10, 2011 where leading outsourcing customers, service providers and advisors will share their experiences and best practices in the use of advanced tools and technologies to improve the value from outsourcing and/or shared services.  “Where labor arbitrage was a key contributor to the financial impact of outsourcing in the late 90’s and early 00’s, technology arbitrage will likely be a key differentiator in an organization’s ability to impact financial performance of outsourcing relationships in the future”, commented Mike Corbett, Chairman of IAOP.   At the IAOP Member Forum, speakers will share how they’ve used advanced tools and technologies to positively impact the financial performance, service quality, capabilities delivered, risk/compliance and overall governance of their existing contracts/relationships.  Also, the leading outsourcing & shared service center tools providers in the industry will come together to demonstrate how their solutions can be put to work quickly and affordably to deliver enhanced business value today! Many thanks to the sponsors of The IAOP Member Forum! Tools Providers:                                                                                          Anchor Sponsors                                                  Event Sponsors:     Schedule of Events

FORUM AT-A-GLANCE Date: November 10, 2011 Location: Offices of Kirkland & Ellis, 6th Floor, 300 N LaSalle Street, Chicago, IL 60654 Download the Brochure

Thursday, November 10, 2011

8:00 – 8:30 a.m.	Continental Breakfast and Event Registration
8:30 – 8:45 a.m.	IAOP Intro and Welcome by Chapter Hosts
8:45 – 9:15 a.m.	Opening Kickoff – Tools & Technologies: The Advisor’s Perspective
	Neil Hirshman, COP, Partner, Kirkland & Ellis LLP
9:15 – 10:00 a.m.	Main Session #1 – Outsourcing in the Age of Cloud
	Joseph F. Tobolski, Senior Executive, Accenture
10:10 – 11:00 a.m.	User Experience – Breakout A
	Vision for Next Generation Governance Tools & Services
	William P. Metz, GBS Strategic Alliances Program Manager, Procter & Gamble
	Case Study: Tools Sprint Uses in Managing Cross-Supplier Intitiatives
	Chas B. Peterson, Director, Contract Management, Sprint Network Services
	Impacting Business Outcomes Through Cloud-Based Service Delivery
	Prem Shanker, Vice President, Mahindra Satyam
11:00 – 11:10 a.m.	Morning Refreshment Break
11:10 – 12:00 a.m.	Tools Provider – Workshop Sessions – Breakout A
	Implementing Supplier Governance Solutions
	Nipun Sehgal, CEO, Enlighta
	Too Good To Be True? See For Yourself!
	Arijit Sengupta, CEO,  BeyondCore, Inc.
	An Emerging Approach to Facilitating Sourcing Management Through Improved Data Mobilization
	Jeffrey Oxman, Director, TPI
	The Outsourcing Relationship Health Check Process™
	Matthew P. Shocklee, CEO, GSOS
12:00 – 12:45 p.m.	Networking Lunch
12:45 – 1:30 p.m.	Main Session #2 - The Role of the Systems Integrator in Successfully Implementing a Cloud Strategy
	JP Balakrishnan, Division Vice President, Infosys

1:30 – 1:40 p.m.	Afternoon Refreshment Break
1:40 – 2:30 p.m.	User Experience – Breakout B
	Tools for Comparing Cloud-Based Service Providers, the Service Measurement Index
	Jeff Perdue, COP, Co-Director, Cloud Service Measurement Initiative Consortium, Carnegie Mellon University
	Avoiding Latchkey Outsourcing
	Val Munchez-van der Wagt, Senior Division Manager-Financial Strategic Sourcing, Allstate
	The Importance of Two-Way Transparency for Customer-Provider Relationship Success - a client's perspective
	Michael Judd, Director & Account Executive, Aon
2:30 – 2:40 p.m.	Afternoon Refreshment Break
2:40 – 3:30 p.m.	Tools Provider Workshops – Breakout B
	The Importance of Two-Way Transparency for Outsourcing Success
	Adam Clark, Director, Sales Engineering, Blazent Software
	Optimizing Mobility Management
	Mike Beals, COO, M-Core
	Trends in Benchmarking: The Faster, Better, Lower Cost IT Benchmark
	Howard Davies, Director, Alsbridge
3:30 – 3:40 p.m.	Afternoon Refreshment Break
3:40 – 4:30 p.m.	Closing Main Session – How BPO is Broken & How BPaaS Coulde be the Solutions
	Arijit Sengupta, CEO, Beyondcore, Inc.
4:30 – 4:45 p.m.	Chapter Hosts Wrap-Up
4:45 – 6:30 p.m.	Networking Reception

Who should attend?

Attendees at this event will be outsourcing and shared service center professionals from customer, provider and advisor organizations that are responsible for building, implementing, advising and/or managing all types of outsourcing (ITO, BPO and KPO) and/or shared service center contracts/relationships. The IAOP Member Forum will be positioned to address the interests of a wide range of professionals interested in outsourcing and shared service centers such as:

• Chief Information Officers (CIOs) and Chief Operations/Administration Officers (COOs)/(CAOs)
• Chief Information Security Officers (CISOs) including Internal Auditors & Information Security Professionals
• VPs, Directors and Managers of procurement and user departments involved in outsourcing/shared services
• ITO, BPO, KPO and Shared Service Center Governance Professionals
• Sourcing Advisors and Consultants
• Outsourcing Service Provider Delivery Executives, Directors and Managers
• Outsourcing Tools Providers and Developers
• Investors and Analysts interested in the rapidly emerging tools & technology market in outsourcing

Key Benefits

Whether you’re a customer or service provider of outsourcing and/or shared services, you’re being asked to deliver improved business outcomes across an increasingly complex and global portfolio of outsourced business processes and sourcing relationships. With over $13 trillion dollars of existing outsourcing contracts in force today and from 20 percent to 50 percent of C level executive’s spend with third party service firms or shared service centers, managing these relationships on the back of excel spreadsheets just doesn’t cut it anymore! This symposium will help you to:

• Understand the current market demand and requirements for advanced tools and technologies in the outsourcing and shared services industry
• Understand how advanced tools and technologies can help improve the overall health and value derived from new or existing outsourcing and/or shared service center relationship(s)
• Meet with some of the world’s leading providers and advisors on tools and technologies and understand how you can leverage cloud computing, advanced analytics, mobility technologies and other solutions to improve value
• Be better prepared to make informed decisions about what leading-edge tools providers are the most likely candidates to assist you in optimizing technology arbitrage in your outsourcing & shared services environment
• Earn three points towards COP designation or 6 points towards COP recertification
   

Facts and Figures:

• Maximum of 150 registrations accepted
• Keynote speakers, user case studies and some of the world’s leading outsourcing tools and technology providers
• Continental breakfast, coffee breaks, full lunch & networking reception food/beverages are included
• IAOP Professional Members can register for free and non-members can register for a $250 fee
• IAOP Member Forum will be held at the Offices of Kirkland & Ellis, 6th Floor, 300 N LaSalle Street, Chicago, IL 60654

---

For more information, contact Matt Shocklee at matt.shocklee@iaop.org.